FACES of CARE

FELICIA KEEN University Hospitals Portage Medical Center

Felicia Keen, BSN, has been a registered nurse for 10 years and is known for her high standards of performance and her passion for nursing. Not only is she a full-time ICU RN/administrative supervisor, she is also working on completing her master’s in nursing. She will always go the extra mile for her patients and displays a calm demeanor and extensive expertise, especially when a patient’s status becomes critical. She is also an excellent mentor, emulating warmth, humility and compassion in all she does.

STEPHANIE LONZO University Hospitals Ahuja Medical Center

Stephanie Lonzo, MSN, RN, NE-BC, is a compassionate and humble leader who has extensive experience in meeting the needs of patients and caregivers in the critical care, medical-surgical, emergency and outpatient departments in her 13 years as a registered nurse. Throughout the pandemic, she has served the nurses and patients at UH Ahuja Medical Center with unwavering energy and commitment, always making sure caregivers’ voices were heard and doing everything possible to support them.

MICHELE MCPHIE University Hospitals St. John Medical Center

Michele McPhie, MSN, RN, ACCNS-AG, participates in a multitude of system committees, including EPIC, glycemic control, stroke, critical care, sepsis, supply management, system policy and procedure, CLABSI and dialysis. Her passion for quality patient care exudes as she works tirelessly to provide evidence-based information to drive process, leading to excellent patient care. She is a true asset not only to UHSJMC but to the entire UH enterprise.

PAUL MUTUA University Hospitals Cleveland Medical Center

Paul Mutua, BSN, RN, takes his vast ICU-based knowledge and applies it to the patient population in the interventional radiology department. This allows him to excel at hemodynamics, pain control and conscious sedation in a confident and caring manner. He is often found calming both family members and staff. He will sit with patients and speak to them as a person rather than an assignment. His article, “COVID-19’s Impact on a New Radiology Nurse,” was published in the Journal of Radiology Nursing.

HEIDI SCHNEIDER University Hospitals TriPoint Medical Center

Heidi Schneider, BSN, RN, started her health care journey at age 16 as an aide at Holly Hill Nursing Home, eventually transitioning to registered nurse. An interest in acute care led her to Lake East Hospital in Painesville in 2008. She earned her BSN in 2013 and continues to provide excellent care at the bedside. She participates in leader rounding, manages the unit call backs and supports unit morale. A 2021 Lake Health Nurse of the Year nominee, she will complete the FNP program at Ohio University in December.

JULIA SWAIN University Hospitals Samaritan Medical Center

Julia Swain, BSN, RN, serves as the nurse manager of the ICU and Acute Medical Surgical Unit. You can often find her in patient rooms helping in any way she can, or working as a bedside nurse when staffing is tight. During a recent COVID surge, she switched from working days to nights to ensure staffing was maintained. She made sure there were adequate supplies, and that staff got a snack or a break, while always maintaining a safe, high-quality care environment.

KATHERINE THORNE University Hospitals Cleveland Medical Center Seidman Cancer Center 3

Katie Thorne, BSN, RN, BMTCN, graduated from Cleveland State University with her BSN in 2017. She serves as a charge nurse and preceptor. She recently obtained her BMT certification and will promote to RN Level II. She is a member of Seidman 3 Shared Governance, a skin champion, CLABSI champion and is currently working on a research project involving stem cell transplant patients. She received the 2021 Inpatient Clinical Nurse Excellence Award for Seidman Cancer Center and was nominated for a Daisy Award in 2020.

RACHEL VANEK University Hospitals Cleveland Medical Center

Rachel Vanek, MSN, APRN, ACNP-BC, was one of five nurses in the first class of Acute Care NPs at CWRU when she joined the Medical Intensive Care unit at UHCMC in 1993. She has been instrumental in building the APRN practice within the critical care space while paving the path for the 800-plus current APRNs. She is clinical faculty at Case Western Reserve, Kent State and Mount Union universities. She has received multiple awards, most recently the inaugural 2021 Advanced Practice Provider Clinical Excellence award.

PATRICE WALKER University Hospitals Home Care Services

Patrice Walker, MSN, RN, PMH-BC, was born to be an educator. With her years of experience, she strives to deliver quality care and instills trust within the students she mentors in home care. Whether in a group setting or by individual motivation, she inspires all who surround her. Her skillset is extraordinary, and her kindness and compassion are driving forces to educate the nurses of tomorrow. She sets the bar high and is a true team player.

SARAH WILLIAMS University Hospitals Elyria Medical Center

Sarah Williams, RN, BSN, works as a valued critical care nurse and supervisor. She is often recognized by patients and families for her compassionate care. During the pandemic, she strived to find ways to keep families involved with their loved ones’ care. Creatively using Zoom and FaceTime, she understood the importance of keeping patients and families connected. Described by her peers as a compassionate, conscientious patient advocate, she is an asset to nursing.