“WE’RE TAKING DELIVERY OF A NEW AIRPLANE AND RETIRING AN OLDER ONE ABOUT EVERY FOUR DAYS. THESE NEW AIRCRAFT ARE PASSENGERFRIENDLY AND MORE FUEL EFFICIENT THAN THE AIRCRAFT THEY’RE REPLACING.” Customers will also have an easier time powering devices in-flight. New 737s, nearly all new A321s as well as retrofitted A319s will have power ports in every row. And all new wide body deliveries, including 777-300ERs and 787s will have power ports at each seat. Satellite-based internet access on all 787s, 777s, A330s and retrofitted 767-300s and 757s will allow connectivity on international flights. The aircraft upgrades are just part of $2 billion in customer improvements American recently announced. The airlines’ nine hubs, including Charlotte, will also receive capital improvements. Updated lobby designs and additional newer, faster and more reliable kiosks will streamline the check-in process. New
worktables with 12 power outlets each and seating for eight will allow travelers to charge up devices near the gates in hub and gateway airports. The company’s Admirals Clubs will also get a facelift with refurbished restrooms and shower facilities, improved technology, and expanded and healthier food options.
“Now that we have the network to complete globally, we’re going to deliver a product that’s better than our competitors,” explains American’s Chairman and CEO Doug Parker. “Refreshed cabins and clubs, modernized ticket counters, improved technology and new aircraft are further examples of how American
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greatercharlottebiz.com | january/february 2015