South County
Library
Annual Progress Report JANUARY
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DECEMBER
2011
TABLE OF CONTENTS
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Select a link below to view each section: Message from the 2011 Board Chairman
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Fire & Rescue
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2011 Roanoke County Board of Supervisors
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General Services
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Roanoke County Administration
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Parks, Recreation and Tourism
Roanoke County History
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Police 19
Financial Overview
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Public Information Office
Clerk of Circuit Court
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Public Library
Commissioner of the Revenue
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Real Estate Valuation
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Communications & Information Technology
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Roanoke County Schools
Community Development
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Sheriff 25
Criminal Justice Academy
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Social Services
Economic Development
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Treasurer 27
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Elections 14
ROANOKE COUNTY AT A GLANCE The year 2011 will be remembered as one of challenges and opportunities for Roanoke County. It was filled with much progress and excitement as we moved forward on two significant library projects that will serve the community for years to come. Yet, we were also mindful of the need to continually implement cost-cutting measures to deal with the threat of high unemployment, rising energy prices, decreasing state revenues, and stagnant real-estate activity. Despite these challenges, a diverse economic base coupled with conservative budgeting practices and prudent financial and operational policies adopted by the Board of Supervisors have allowed us to maintain a consistent level of services for our citizens. And while department operating budgets were cut and many needs went unmet, we count ourselves fortunate that no services vital to the community were eliminated and no employees lost their jobs. This is something our community can be proud of given the financial turmoil facing so many localities.
Roanoke County Administrator B. Clayton “Clay� Goodman III
In December 2011, we closed the doors on the former 419 Headquarters library and began the move to the new South County Library, which was scheduled to open in January 2012. This has been an exciting project and we look forward to the reaction from citizens as they begin to see for themselves all that this new facility has to offer. At the same time, we are equally excited about the progress made to bring a new branch library to citizens in the Glenvar area. Construction began in the fall and is expected to be complete in 2013. As I frequently tell my friends and family, it is a great time to live and work in Roanoke County.
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MESSAGE FROM THE 2011 BOARD CHAIRMAN
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As chairman of the Roanoke County Board of Supervisors in 2011, I, along with my fellow Board members, took great pride in many accomplishments, particularly the County’s ability to manage its finances and plan for the future more effectively than the Commonwealth of Virginia has done. Our Board of Supervisors and our dedicated employees have worked very hard to maintain our position in the region and we are proud of the fact that our citizens come first. Roanoke County covers more than 250 square miles and its government serves more than 92,000 citizens. Our successes begin and end with our people. More than ever before, our citizens are involved in our day-to-day operations and our plans for the future. Transparency has been an operative word as we shared more and more information via our new website, which provides a powerful search engine and dozens of new services and features to help citizens and businesses get online instead of in line. Our country has experienced difficult economic conditions, yet the fiscal strength of Roanoke County remains strong. In 2011, Roanoke County’s budget was balanced with no increases in the real-estate tax rate and we were able to continue strong support for education, public safety and other core services. In July, Roanoke County received a positive review from Standard & Poor’s. We received a one notch increase to AA+. This upgrade reflects the County’s consistently good economic growth and sound financial practices. It also sends a signal that we are doing a lot of things right in Roanoke County!
2011 Board of Supervisors Chairman Joseph B. “Butch” Church receives the U.S. flag from Nicholas Deaton during the special flag-lowering ceremony to commemorate the former Glenvar Branch Library’s service and celebrate the groundbreaking for the new facility.
I cannot think of a better place to invest in the future than in our public libraries. And 2011 turned out to be a watershed year for Roanoke County’s public library system, as the South County Library neared completion and construction of the new Glenvar Branch Library began. At a special ceremony in September, we honored the service of the former Glenvar Library, which opened in 1979. We held a special flag-lowering ceremony with our library patrons where young and old came out to say good-bye to the old building and celebrate the groundbreaking for the new facility. What sets Roanoke County apart is not just our commitment to schools, public safety, quality of life, and outstanding service delivery. It’s also a willingness to act on our commitments, to make big decisions, to take bold steps forward, and to invest in our future. We remain committed to all these interests in Roanoke County. But, more importantly, we take the necessary actions to turn our commitments into real achievements. Our continuing goal is to make Roanoke County a wholesome place to live, work and raise a family.
Pictured above: Demolition of the Glenvar Branch Library began in fall 2011. Construction of the new 15,000 sq. foot library is anticipated to be complete in 2013.
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Learn more about the South County and Glenvar libraries
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2011 BOARD OF SUPERVISORS Joseph B. “Butch” Church 2011 Chairman Catawba Magisterial District 1570 Innsbrooke Drive Salem, Virginia 24153
Charlotte A. Moore 2011 Vice Chairman Cave Spring Magisterial District 5415 Bandy Road Roanoke, Virginia 24014
Michael W. Altizer Vinton Magisterial District 3108 Valley Stream Drive Roanoke, Virginia 24014
Ed “Eddie” Elswick Windsor Hills Magisterial District 8550 Willett Lane Bent Mountain, Virginia 24059
Richard C. Flora Hollins Magisterial District 6112 Grey Holme Lane Roanoke, Virginia 24019
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About the Board of Supervisors.... The Board of Supervisors enacts ordinances, establishes policies, sets tax rates, and approves the budget in accordance with the desires of the residents and applicable state and federal laws. The Board of Supervisors is made up of five members who annually elect a chairman and vice chairman from among themselves. Each board member serves a four-year term and represents a magisterial district of approximately 18,400 citizens. Roanoke County operates under a charter granted by the Virginia General Assembly. Contact the Board of Supervisors through the Clerk’s Office at (540) 772-2005 or email bos@roanokecountyva.gov.
Meeting Information Regularly scheduled public meetings are usually held the second and fourth Tuesdays of each month at 3:00 p.m. at the Roanoke County Administration Center, 5204 Bernard Drive, Roanoke, VA 24018. Public hearings are typically held on the fourth Tuesday at 7:00 p.m. Agendas can be found at www.roanokecountyva.gov/bos each Friday afternoon before a scheduled Tuesday board meeting. Televised Board of Supervisors meetings are broadcast live on Roanoke Valley Television (RVTV) Channel 3 and are usually rebroadcast the following Thursday at 7:00 p.m. and Saturday at 4:00 p.m. Board of Supervisors meetings are streamed live at: www.roanokecountyva.gov/BOSvideo.
Board of Supervisors Online Visit www.roanokecountyva.gov/bos to: • • • • • •
Download current agendas. View and download board records online. Watch live board meetings online. Sign up to speak at the board meetings. Apply to serve on board-appointed commissions and committees. View the Board of Supervisors’ annual meeting schedule.
Board of Supervisors Roanoke County Administration Center 5204 Bernard Drive, SW, Fourth Floor Roanoke, Virginia 24018 Main Number: (540) 772-2005
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ROANOKE COUNTY ADMINISTRATION
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The Roanoke County Board of Supervisors is elected by the citizens of Roanoke County to govern on issues of policy. The Board appoints a county administrator to carry out its directives and attend to the duties of day-to-day government. The board also appoints a county attorney, who provides advice and legal services to the board of supervisors and County staff. The Constitution of Virginia mandates the independent election of five local constitutional officers — Clerk of Circuit Court, Commissioner of the Revenue, Commonwealth’s Attorney, Sheriff and Treasurer — who are directly accountable to the voting public. The Town of Vinton is part of Roanoke County, but the Town also elects a separate Town Council to address issues specific to Vinton residents.
Roanoke County Organizational Chart Board of Supervisors Elected by the Citizens of Roanoke County
County Attorney
Clerk to the Board
Paul Mahoney
Deborah C. Jacks
County Administrator B. Clayton Goodman III Assistant County Administrator Daniel R. O’Donnell
Assistant County Administrator Diane D. Hyatt
Departments:
Departments:
The following departments report directly to the County Administrator:
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Fire and Rescue
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Finance
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Community Development
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Parks, Recreation & Tourism
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General Services
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Economic Development
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Police Department
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Public Library
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Human Resources
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Social Services
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Real Estate Valuation
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Communications and Information Technology
Serves as liaison for these outside agencies and Constitutional Offices:
Serves as liaison for these outside agencies and Constitutional Offices:
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Management & Budget
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Clerk of Circuit Court
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Elections
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Public Information Office
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Court Services
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Commissioner of the Revenue
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Commonwealth’s Attorney
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Roanoke County Schools
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General District Court Judges
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Treasurer
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Health Department
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Western Virginia Regional Jail
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Juvenile & Domestic Relations Court
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VA Cooperative Extension
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Sheriff
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ROANOKE COUNTY HISTORY Nestled in the heart of the Blue Ridge, the Roanoke County of today is the product of a long and varied history. The land itself was carved out of an ancient mountain range, which left a great basin of fertile ground at the foot of Appalachia. In time, the region attracted herds of game and, with them, the valley’s first residents — the Totero Indians. These Siouan speaking people settled what was to become the Roanoke Valley and created an agricultural society along a winding river. The name Roanoke likely originated from rawrenoc, a native word for the smoothed shells these early settlers used as a medium of exchange. The first European settlers ventured into the valley around 1740; they were primarily Scots-Irish immigrants, a hearty lot who pushed the boundaries of the western frontier but often clashed with Native Americans and the English settlers who claimed the land as their own. The population of Western Virginia, especially Botetourt County, continued to grow in the years following the American Revolution, burgeoned by an influx of German immigrants who followed the Great Road. In 1802, the Town of Salem was founded along this road. Sustained at first by westward travelers, the town was officially incorporated by the General
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Assembly in 1836. Two years later, in 1838, Roanoke County was carved out of portions of Botetourt and Montgomery counties; Salem became the County seat. The arrival of the Virginia and Tennessee Railroad in 1852, the decision to locate Norfolk and Western Railroad headquarters in the valley, and the accompanying birth of the Town of Vinton and City of Roanoke in 1884 and 1888 respectively gradually changed the character of Roanoke County from rural and agrarian to suburban, industrial and commercial. The latter half of the 20th century saw the effects of this transition — rapid population growth, residential and corporate expansion, and a demand for increased services that expanded the scope and mission of County government. Today, Roanoke County remains dedicated to promoting a high quality of life and ample opportunity for more than 92,000 residents. Maintaining excellent schools, ensuring public safety, and promoting economic development remain top priorities for the County. Adaptive administration, regional cooperation, and public-private partnerships are leading the way.
Magisterial Districts Roanoke County is located in Western Virginia and covers approximately 250 square miles. The County surrounds the cities of Salem and Roanoke and includes the Town of Vinton. The County is divided into five magisterial districts. The boundaries of each magisterial district are determined by population according to the most recent U.S. Census. The 2010 Census lists Roanoke County’s population as just over 92,000 residents, and each magisterial district represents approximately 18,400 residents. The Roanoke County Board of Supervisors is made up of five members, with one supervisor elected from each magisterial district.
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ROANOKE COUNTY FINANCIAL OVERVIEW
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Roanoke County’s finances are overseen by the Finance Department, which compiles the County’s award-winning Comprehensive Annual Financial Report. According to the report, fiscal year 2011 marked a period of economic growth following years of decline. Unemployment fell to 5.7% as of June 30, 2011, from 6.3% in 2010, which compares favorably with the statewide average of 6.1% and the national average of 9.2%. Roanoke County is fortunate that its economic indicators are more favorable than those of neighboring localities and the Commonwealth. Nevertheless, the economy continues to present formidable challenges for Roanoke County, not only in the delivery of local government services, but also in maintaining our traditionally high standard of living and quality of life. Even under these continued difficult and economically declining times, the County continues to maintain its excellent fiscal status as evidenced by the unqualified opinions by independent auditors of the County’s financial statements, compliance with major federal and state grants, and current bond ratings of AA+ from Standards & Poor’s Corporation, AA+ from Fitch and Aa1 from Moody’s Investor Service. The General Fund is Roanoke County’s primary operating fund. Major sources of General Fund revenue include: General Property Taxes - annual taxes on real and personal property within the County, Other Local Taxes - including sales, lodging and meals taxes, Intergovernmental - grants from state or federal governments, Charges for Services - fees collected for services rendered (e.g., court costs, rescue fees, park fees, and library charges), Use of Property and Money - money earned by the County by investment of funds, Fines and Forfeitures - amounts collected by the County for violations of local ordinances and regulations (e.g., parking tickets, etc.), Permits and Licenses - issued by various County departments (e.g., building permits, dog/cat licenses, etc.), Miscellaneous - are amounts received from other sources, such as donations, and other miscellaneous sources of funds.
The major components of General Fund expenditures are: Education - Roanoke County Public Schools expenditures, Public Safety - includes support of Police, E911 Communications, Sheriff, Fire & Rescue, Correction & Detention, and Animal Control, Health and Welfare - Social Services administration, Public Health and Assistance, and Comprehensive Services Act, Public Works - maintenance of existing facilities and sanitation and waste removal, General Government - conducting the legislative, financial, and election activities of the County, Parks, Recreation, and Cultural - maintenance of parks and other recreation facilities and maintenance and operation of Libraries throughout the County, Debt Service - the principal and interest payments due for long-term borrowings of the County, Community Development - long-range and short-range planning for physical, social, economic, and environmental issues, Judicial Administration - support of the Courts, including the office of the Clerk of Circuit Court and the Commonwealth’s Attorney, Non-Departmental - amounts paid for tax relief for the elderly and disabled, employee benefits, and other miscellaneous expenditures
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CLERK OF CIRCUIT COURT
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The Clerk of Circuit Court is one of five constitutional officers elected by Roanoke County voters. The Clerk serves an eightyear term. The clerk’s office is responsible for establishing and maintaining records on all civil and criminal cases heard in the Circuit Court of Roanoke County. The office also provides assistance to Roanoke County’s Circuit Court judges as requested. In addition to maintaining court records, the Clerk’s office also records deeds and other real estate-related documents; issues marriage licenses and concealed handgun permits; processes adoptions, divorces and name changes; and administers probate and estate matters. The Roanoke County Circuit Court Clerk’s office continues to offer real estate records online via Secure Remote Access (SRA) provided by the Virginia judicial system’s Web-enabled Records Management System (RMS). For a subscription fee of $50 per month and subject to approval by the clerk, business users and individuals can have online access to real estate-related documents and other important records on file in the clerk’s office. Many of these records were previously only available by visiting the office at the Roanoke County Courthouse. There are approximately 40 such users of this system. The Clerk’s office has continued to improve its record keeping and duplicating processes, primarily via the Supreme Court of Virginia’s (SCV) “Reflections” computerized imaging and indexing system. The “Reflections” system and other technological improvements have been funded through the state-mandated Technology Trust Fund (TTF) fee assessed for certain transactions in the clerk’s office. Therefore they cost Roanoke County taxpayers nothing.
The Records Room at the Clerk of Circuit Court’s office contains real estate-related documents and other important records. For a subscription fee, individuals and businesses can access a wealth of information online without having to visit the Clerk’s office. Call (540) 387-6205 for more information.
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Steve McGraw, Roanoke County Clerk of Circuit Court
Clerk of Circuit Court’s Highlights Below is a snapshot of the Clerk of Circuit Court’s activities in fiscal year 2011: Deeds recorded ............................................ 13,806 Civil cases commenced................................... 1,092 Criminal cases commenced ........................... 1,819 Concealed handgun permits issued .................. 831 Judgments docketed....................................... 2,674 Marriage licenses issued ................................... 427 Wills probated..................................................... 593
Clerk of Circuit Court Roanoke County Courthouse 305 East Main Street, Second Floor, Room 200 Salem, Virginia 24153 Main Number: (540) 387-6205
COMMISSIONER OF THE REVENUE
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The Commissioner of the Revenue’s primary responsibilities are to assess the value of personal property and business personal property, issue and renew business licenses, and process Virginia state income tax returns. The office also maintains land and personal property books; administers the Real Estate Tax Relief program for the elderly and disabled; and collects local fiduciary taxes, such as admissions, prepared food and beverage, utilities, and hotel lodging taxes. In fiscal year 2011, the Commissioner’s office made 128,139 assessments of personal property and 4,260 business personal property assessments. The office also processed 525 business personal property accounts in the Town of Vinton. Roanoke County taxes personal property used in a business located in the county or the Town of Vinton, including furniture, fixtures, machinery and tools. All owners of vehicles, including boats and boat motors, are required by state law to report this personal property to their local Commissioner of the Revenue’s office. The office utilizes the National Automobile Dealers Association (N.A.D.A.) program and books to assess cars, lightweight trucks, motorcycles, recreational vehicles, boats, boat motors and manufactured housing (mobile homes) for Roanoke County and the Town of Vinton. While the commissioner’s office assesses the value of personal property, the Board of Supervisors sets tax rates on the assessed value each year in the spring. Business licenses are also a large part of the office’s day-today work. Staff issued or renewed 5,922 business licenses across the County in fiscal year 2011. Business licenses are valid for one calendar year and must be renewed by the first of each March. The Commissioner’s office is also responsible for auditing business license applications and renewals. In fiscal year 2011, the office processed 3,202 real-estate transfers and 1,982 applications for Real Estate Tax Relief.
Nancy J. Horn, Roanoke County Master Commissioner of the Revenue
Commissioner’s Highlights Personal property assessments ...............................128,139 County business personal property assessments......... 4,620 Vinton business personal property assessments............. 525 Business licenses issued/renewed................................5,922 Real estate transfers.....................................................3,202 Real estate tax relief applications processed................ 1,982 State income tax returns...............................................9,187 State income tax estimated payments..........................1,500
The Commissioner and staff participate in a professional career development program through the University of Virginia’s Weldon Cooper Center for Public Service, a career development plan approved by the General Assembly. This program for “master” designation is designed to enhance the skills and knowledge of staff to ensure excellence in service to County taxpayers. To date, eight staff members in the commissioner’s office have earned their “master” certification. The Commissioner of the Revenue is one of five constitutional officers elected by Roanoke County citizens. The commissioner’s term of office is four years.
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Commissioner of the Revenue Roanoke County Administration Center 5204 Bernard Drive, SW, First Floor Roanoke, Virginia 24018 Main Number: (540) 772-2046
The Commissioner of the Revenue’s office made 128,139 assessments of personal property and business personal property in fiscal year 2011.
COMMUNICATIONS & INFORMATION TECHNOLOGY
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The Department of Communications and Information Technology (CommIT) provides the technology tools, resources, services and information needed to assist the County’s other departments in achieving their goals. Additionally, the department provides 24-hour response to 911 emergency calls for service from Roanoke County citizens and businesses. Throughout the fiscal year, the department completed several key projects, including upgrades to personal property/real estate tax billing, revenue collections, CAD/911, email system, parks and recreation class registration and integrating additional departments to our countywide document management system. Below are highlights of other highly visible projects completed during the past fiscal year.
911 Operations Emergency Communications services expanded this year to include dispatching for sheriff’s deputies serving civil process for the court system. Sheriff’s deputies now report to the Emergency Communication Center during the performance of their duties and 911 staff follow-up to ensure their safety.
Cooperation with the City of Roanoke In 2011, The CommIT department worked with its counterparts in Roanoke City to negotiate an agreement that will enable the city to use portions of the County’s existing digital radio system infrastructure as they progress through a system upgrade. When the City’s system upgrade is completed in fiscal year 2012, the City and the County will jointly own and operate a regional radio system.
Radio Re-banding After more than five years of work, this Federal Communication Commission (FCC) mandated project to change the radio frequencies of the City and the County drew to a conclusion. It required extensive coordination and planning among the municipalities, 2,500 radio users, Motorola, the FCC, Sprint/ Nextel, and the 800 system administrator.
Above, in fiscal year 2010-2011, the Emergency Communications Center received 139,999 non-emergency and 56,451 emergency calls.
New County Website CommIT worked closely with the Public Information Office to launch the County’s new website on March 11, 2011. The new site offers a variety of new features and functions for our citizens. Roanoke County’s new website received the Virginia Governor’s 2011 Technology Award and also received recognition as a top municipal website in the Best of The Web program administered by the Center for Digital Government.
Digital Counties Recognition Roanoke County was recognized again as a top “Digital County” by the Center for Digital Government and the National Association of Counties, based on the County’s integration and use of technology to solve contemporary business issues. The competition evaluates counties across the country with similar populations to gauge the success of each organization as compared to its peers. Roanoke County has consistently been recognized in the top five counties since 2004.
In fiscal year 2010-2011, Communications and Information Technology received state and national recognition for its web services and technology infrastructure.
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Communications and Information Technology Roanoke County Public Safety Center 5925 Cove Road Roanoke, Virginia 24019 Main Number: (540) 777-8500 Emergency: 9-1-1
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COMMUNITY DEVELOPMENT
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Community Development Highlights for 2011 •
Completed two major construction projects identified in the Stormwater Maintenance Program.
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Designed and constructed the new Police Department Shooting Range.
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Provided engineering services for South County and Glenvar libraries, Merriman Road Roundabout, Center for Research and Technology, and Hanging Rock Greenway Bridge.
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Completed drainage improvements at Mason’s Cove Fire Department and along Grandin Road Extension.
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Created and promoted a program to raise public awareness of accessibility needs in construction.
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Identified 552 stormwater ponds within Roanoke County, including 38 in the Town of Vinton, requiring periodic inspections.
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Performed 468 inspections of existing stormwater ponds within the County.
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Continued work on the Glenvar Community Plan and Peters Creek/Hollins Community Plan, both components of the County’s Comprehensive Plan.
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Assisted in the development and processing of multiple amendments to the County’s Zoning Ordinance.
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Assisted in the development and processing of amendments to the Design Handbook to incorporate development standards for private roads, sidewalks, shared use paths, trails and bicycle accommodations.
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Received 1,358 zoning/code complaints, 81%, or 1,094 of which, revealed violations that were processed by staff.
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Developed a GIS comprehensive land cover model that illustrates the varying land types within the County and completed 191 GIS special projects during the year.
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Developed transportation plans and/or plats for the Route 311 Park & Ride expansion, the new access road from Benois Road to Mennell Milling, Alcoa Road Rural Addition, and the Sierra Drive and Santa Anita Terrace Revenue Sharing project.
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Community Development staff daily assist residential and business customers with building permits, inspections, and development plans. Community Development also includes the division of Building Safety that enforces state building codes for public health, structural strength, stability, sanitation, and property protection.
The Department of Community Development works with Roanoke County citizens to facilitate the orderly growth and development of Roanoke County while preserving and protecting our natural environment for future generations. The department has four divisions – Building Safety, Engineering/Environmental Management, Planning Services, and Zoning Administration.
Performed a total of 687 engineering project reviews on 413 projects/plats/plot plans, including 22 Commercial Site Plans, 5 Subdivision Plans, 8 Erosion and Sediment Control Plans, 63 Small Plats and 315 Residential Plot Plans.
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Community Development Roanoke County Administration Center 5204 Bernard Drive, SW, Second Floor Roanoke, Virginia 24018 Main Number: (540) 772-2080
CRIMINAL JUSTICE ACADEMY
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Roanoke County Criminal Justice Academy (RCCJA) is certified by the Virginia Department of Criminal Justice Services as a premier public-safety training resource for the Roanoke Valley. Opportunity and diversity were the markers for training opportunities in 2011. The academy offered a variety of contemporary speakers and practical courses to aid the development of officers within the department and its client agencies. A highlight in 2011 was the opportunity to host Lt. Col. Dave Grossman, a recognized and revered lawenforcement trainer. During his one-day Bulletproof Mind course, Lt. Col. Grossman inspired and motivated a full classroom of seasoned criminal-justice practitioners. The academy also offered a variety of courses, including homicide investigation, first line supervision, posttraumatic stress disorders, driver training, instructor development and more. Two other well-received training opportunities were the one-day Sovereign Citizens course and another directed at the problems associated with the spread of methamphetamine throughout Virginia.
As part of their comprehensive training, Roanoke County Criminal Justice Academy recruits receive vehicle pursuit training at the Laurel Mountain Driving Center located in Western Roanoke County.
Beyond career development opportunities, the academy was also actively engaged in training new officers. In 2011, it hosted four jailor and two law-enforcement basic-training sessions. The sessions have seen changes in teaching style and in the content of the defensive tactics, firearms and physical training programs. These changes have proven to reduce injuries, improve student retention and develop continuity of terms used among several instructional disciplines. Established in 2007, the Roanoke County Criminal Justice Academy has continued to refine its policies and procedures for a future bid for national accreditation through the Commission for the Accreditation of Law Enforcement. A Roanoke County Criminal Justice Academy instructor (left) issues directions to recruits during their gas exposure training just before the recruits remove their masks to experience the effects of tear gas in a specially constructed room.
Roanoke County Criminal Justice Academy Roanoke County Public Safety Center 5925 Cove Road Roanoke, Virginia 24019 Main Number: (540) 777-8642
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ECONOMIC DEVELOPMENT The mission of the Economic Development Department is to attract and retain quality jobs and investment that diversify Roanoke County’s economy, broaden its tax base, and provide long-term employment opportunities for its residents. This mission is accomplished, in part, by creating and maintaining a business climate that encourages the retention and growth of local enterprise and participating in regional workforce development initiatives that link the needs of the business community with the existing workforce. In fiscal year 2011, the department was re-accredited by the International Economic Development Council (IEDC), and is one of only 25 economic development organizations that have achieved the Accredited Economic Development Organization (AEDO) status. Cultivating cooperative relationships with higher education institutions such as Roanoke College, Hollins University, and Virginia Tech continued to be a priority. In 2011, staff continued to work in partnership with the Virginia Tech College of Outreach and International Affairs to further develop the Catawba Sustainability Center. This center offers opportunities for education, training, business development and research in sustainable land management and low-impact living. In April, the department launched a redesigned website with new business tools and social media integration, which received the Southern Economic Development Council’s Communications Award for 2011.
The Wells Fargo Operations Center on Plantation Road, which added approximately 300 new jobs in 2011.
Economic Development Statistics Business Locations......................................................... 2 Business Expansions...................................................... 5
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Economic Development Highlights
In 2011, Novozymes Biologicals received more than $44,000 from the Virginia Jobs Investment Program (VJIP) in support of the company’s retraining efforts for its workforce.
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Cox Communications extended fiber-optic service in the County-owned Center for Research and Technology.
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Ballyhack Golf Club completed construction of its $600,000 clubhouse.
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Two new O’Reillys Auto Parts stores opened an $850,000 facility in the Town of Vinton and a store on Brambleton Avenue - resulting in approximately 30 new jobs.
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Approximately 300 new jobs were created at Wells Fargo/Wachovia.
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Significant renovations were made to Tanglewood Mall for the new Miller-Motte Technical College, in addition to the temporary home for the Science Museum of Western Virginia.
Economic Development Roanoke County Administration Center 5204 Bernard Drive, SW, Fourth Floor Roanoke, Virginia 24018 Main Number: (540) 772-2069 www.yesroanoke.org
Companies Visited......................................................... 65 Prospect Inquiries.......................................................... 28 New Jobs Created....................................................... 384 Total New Investment...................................... $6.8 Million
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2011 Communications Award Winner
ELECTIONS
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The Office of Elections is committed to providing each citizen of Roanoke County with the opportunity to exercise his or her right to vote in an efficient and equitable manner in accordance with federal and state laws. It is the responsibility of the General Registrar, who oversees the elections office, to maintain accurate and current records according to state and federal laws and to conduct accurate and fair elections.
Voting Requirements and Registration To vote, you must meet the following requirements: •
You must be a citizen of the United States of America.
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You must be at least 18 years of age by election day.
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If you have been convicted of a felony, your voting rights must be restored and you must provide proof of restoration.
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You must not be currently judged by a circuit court to be mentally incompetent.
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Registrations must be completed 21 days prior to an election.
Voter registration applications are available at voter registration offices in Virginia and various government agencies, including: •
Post offices
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Public libraries
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Division of Motor Vehicles locations
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Social Services departments
For more information about Voter Registration requirements, upcoming elections, information about your elected officials, and examples of how to use our electronic voting machines, please visit our website at www.roanokecountyva.gov/elections
Elections Fast Facts •
There are approximately 66,000 registered voters in Roanoke County.
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Two elections were held during the 2010-2011 fiscal year: the General and Special Election in November 2010 for House of Representatives and Sheriff, and the Special Election in January 2011 for House of Delegates, 8th Legislative District.
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For the November 2010 election, 48% of the total registered voters cast votes, and a total of 1,345 absentee ballots were processed.
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Electronic poll books were used in all precincts for the November election, greatly expediting the voter check-in process.
Contact the Elections Office With Changes of Name, Address or State Registrations cannot be transferred from another state to vote in Virginia. Voters who have changed their names or local addresses since the last election must inform the elections office in writing or in person.
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Elections Roanoke County Administration Center 5204 Bernard Drive, SW, Third Floor Roanoke, Virginia 24018 Main Number: (540) 772-7500
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FIRE & RESCUE
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Roanoke County Fire & Rescue is recognized as a superior fire and rescue department committed to providing quality fire prevention, fire fighting and emergency medical services to the citizens of Roanoke County and its visitors. The department’s staff is a combination of both career and volunteer personnel operating out of 13 stations and one administrative office. During fiscal year 2011, the Fire & Rescue Department answered 13,293 calls for service, issued 320 fire permits, conducted 124 fire investigations, and processed nearly 150 volunteer applications. During this period, Fire & Rescue was able to reach 46% of Advanced Life Support emergency calls within the sixminute goal adopted by the Roanoke County Board of Supervisors and the Fire & Rescue Department.
Fire & Rescue Highlights •
Received nearly $75,000 in matching grants from the Virginia Department of Health to purchase, update or replace emergency medical services equipment.
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Received a $100,000 pass-through grant from the Department of Homeland Security to support the area’s Regional Technical Rescue Team. The team is responsible for providing emergency response to most of Southwest Virginia. In April 2011, the team deployed to Washington County, Va., following a tornado outbreak that left extensive devastation and required searches of damaged structures.
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Received a $20,000 grant from the Jacqueline S. and Shelborn L. Spangler Fund, which was used to purchase two thermal imaging cameras for Back Creek and Bent Mountain stations.
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Selected by the Virginia Fire Chiefs Association as one of 20 departments in Virginia to participate in a federally funded program to develop a first-of-its-kind model to achieve and sustain adequate levels of fire and emergency service volunteer staffing.
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Dissolved the Mount Pleasant First Aid crew in February 2011, after 53 years of dedicated service to the community, as a result of the downward trend in volunteer availability.
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Received the Governor’s Award for Outstanding EMS Agency, the highest EMS award an agency can receive in the Commonwealth.
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Roanoke County Fire & Rescue received the 2010 Governor’s Award for Outstanding EMS Agency, the highest EMS award an agency can receive in the Commonwealth.
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Fire & Rescue Roanoke County Public Safety Center 5925 Cove Road Roanoke, Virginia 24019 Main Number: (540) 777-8701 Emergency: 9-1-1
GENERAL SERVICES
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The Department of General Services is responsible for the maintenance of County buildings, comprehensive public solid-waste services, County vehicle maintenance, and environmental monitoring. Facilities Management operates and maintains County owned facilities to provide safe and productive environments for County employees and citizens while protecting the County’s investment in those facilities. Solid Waste provides curbside trash, bulk garbage and brush collection for more than 30,000 homes and businesses in a manner that is sanitary and cost-effective for the citizens and employees - and safe for the environment. Fleet Services oversees all aspects of fleet management, keeping vehicles and equipment in the highest state of readiness and safety for the County, the Western Virginia Water Authority, and other regional agencies. Environmental Management is responsible for implementation of the International Council for Local Environmental Initiatives standards — also known as ICLEI or Local Governments for Sustainability — and is responsible for tracking countywide energy use and suggesting ways of reducing the community’s carbon footprint.
Recycling in Roanoke County Roanoke County residents can take their recycling to any of the drop-off locations below. •
Roanoke Valley Resource Authority at Tinker Creek Transfer Station, which also offers monthly Household Hazardous Waste Day opportunities.
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Cox Communications — Located at the Cox building on Fallowater Lane in southwest County, this site accepts mixed paper, aluminum, and plastics #1 through #7.
Roanoke County’s General Services Department provides weekly curbside garbage pick up along with brush and bulk trash removal every other week. See Roanoke County’s website for collection days and bulk removal weeks by street name.
In 2011, Roanoke County joined with citizens and neighboring governments to launch Save a Ton – a campaign to help people save money on energy use. The multi-media campaign encourages people to visit www.saveaton.org to learn about energy savings and share their ideas and results on social media. The initiative is part of the County’s commitment to lower communitywide carbon dioxide emissions.
General Services Highlights Tons of household garbage disposed....................39,543
Hollins University — Follow the recycling signs to the dropoff site. This site currently accepts mixed paper, aluminum, and plastics #1 through #7.
Tons received in recycling trailers..............................413
The Roanoke County schools listed below also host recycling trailers for public use and accept mixed paper, plastics #1 through #7, and aluminum. Place only appropriate items in the designated bins, as other material will contaminate the load and it will not be usable.
Grant-funded residential energy audits performed.......58
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Hidden Valley High School
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Glenvar Middle School
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William Byrd Middle School
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Total building maintenance requests.......................2,756 Total fleet repairs.....................................................3,500
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General Services Roanoke County Public Service Center 1216 Kessler Mill Road Salem, Virginia 24153 Main Number: (540) 387-6200
PARKS, RECREATION AND TOURISM
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The Department of Parks, Recreation and Tourism provides recreation programs, special events and facilities for all ages and abilities throughout Roanoke County. In fiscal year 2011, the Recreation Division offered nearly 2,000 recreation programs and processed more than 20,000 registrations. Those included year-long recreation programs through the After School for Kids and Kids in Camp programs, week-long summer camps, and four full seasons of recreational athletic leagues for children and adults. The department also offered eight County-produced special events and numerous co-sponsored events, three of which were new: Summer Stock Dinner Theater, Grandparent’s Day and a Civil War Homes – Then and Now tour. The second annual Susan G. Komen Race for the Cure was held in Green Hill Park and raised more than $310,000 towards the fight to end breast cancer. More than 2,700 runners and walkers participated in the event. In fiscal year 2011, the department co-hosted 33 sports tournaments representing 1,237 teams. During that period, tourism and sports marketing efforts contributed an estimated $7.1 million to the Roanoke Valley’s economy. Camp Roanoke is another integral part of the department and continued to offer outdoor opportunities that focused on connecting with nature, providing participants with kinetic powered activities and environments that allowed for positive mentor relationship building.
From outdoor activities and overnight camps at Camp Roanoke (above), to arts and recreation classes for children and adults at Brambleton Center (left) and Green Ridge Recreation Center (below), Roanoke County Parks, Recreation and Tourism offers programs for all ages, abilities and interests.
The Parks Division staff also manages the outdoor maintenance of 83 sites throughout the County, including parks and outdoor amenities, portions of schools, libraries, County offices, industrial parks, fire and rescue stations, and other facilities.
The Parks Division provides grounds maintenance for 83 facilities across Roanoke County, including many of the greenways and playgrounds enjoyed daily by Roanoke County residents.
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Parks, Recreation and Tourism Roanoke County Public Service Center 1206 Kessler Mill Road Salem, Virginia 24153 Main Number: (540) 387-6078
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PARKS, RECREATION AND TOURISM
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Green Ridge Recreation Center Fiscal year 2011 proved to be a positive one for Green Ridge Recreation Center. The Center continued to build on the positive momentum it generated during its first six months of operation following its opening in January 2010. Participation continues to grow in all areas as the word spreads across the valley that “Green Ridge is the place to be!” Day Pass usage for the indoor center continues to be a strong source of revenue. The most heavily used areas by day pass holders were our indoor pool, wellness center and gymnasium. Green Ridge Recreation Center generated $2.7 million in revenue in fiscal year 2011, allowing the facility to cover its operating costs.
Splash Valley Water Park Visits and program participation at Green Ridge Recreation Center has surpassed initial expectations for the facility. Green Ridge offers programs for all ages, from adult fitness classes (above) to children’s programs and special seasonal child care camps.
Green Ridge Recreation Center Highlights Number of Visits.......................................... 300,000+ Memberships.................................................... 3,508 Membership Visits......................................... 261,091 Day Passes..................................................... 29,072 Rentals (serving 20,000 people).......................... 630 Programs Offered per Semester........................ 200+ Visits to Splash Valley Water Park.................. 47,222
Nearly 50,000 visitors came to Splash Valley during fiscal year 2010-2011. This outdoor water park features a 20,000-square-foot outdoor leisure pool, water slides, a lazy river and a child-friendly “sprayground.”
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Green Ridge Recreation Center 7415 Wood Haven Road Roanoke, Virginia 24019 Main Number: (540) 777-6300
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POLICE
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The Roanoke County Police Department provides a high level of public safety and other services to the citizens of Roanoke County. Currently, 140 sworn officers are assigned to various duties within the department to engage, educate, protect, and serve the community. The department is fully accredited by the Commission for the Accreditation of Law Enforcement Agencies (CALEA). When citizens interact with the Police Department, it is most often through a patrol officer. In calendar year 2010, the officers handled more than 91,000 calls for service – approximately 6,500 more than were handled in the previous year. These calls range from vandalism, theft and simple assault, to more violent crimes against individuals. In addition to responding to citizen calls for service, the patrol officers engaged in an ever-increasing amount of self-initiated activities, including vehicle stops, building checks, disabled vehicle checks, and arrest warrant service. In calendar year 2010, the department also began participating in a joint U. S. Marshal’s task force. In that year, the officer given this assignment helped in the apprehension of more than 100 fugitives.
Above, Roanoke County Police officers D. Hogan (left) and B. Zizelman (right) present 9-year-old Julianna Marquez with a token of their appreciation for helping save the life of a drowning four year old boy. Julianna saw the child at the bottom of the pool, jumped in, and pulled him to safety. At left, Sgt. J. Matze is reunited for the first time with 4-year-old Quamir Cooper. Sgt. Matze performed life-saving CPR on the child, who wasn’t breathing and didn’t have a pulse when he was pulled from the pool.
The Criminal Investigations Division (CID) is responsible for the investigation of most major crimes, with an emphasis on crimes involving violence and high-risk victims. In calendar year 2010, the CID clearance rate for violent crimes was 85.4%, well above the national average of 47.1%. The CID clearance rate for property crimes was 36.2%, also well above the national average of 18.6%. The department’s dedication to the community was never more evident than in June 2011 when four Roanoke County Police officers worked side-by-side with citizens to save the life of a drowning 4-year-old boy. The child, who had fallen into a swimming pool while playing, wasn’t breathing and did not have a pulse when he was pulled from the pool. Thanks
to the quick-thinking actions of the citizens and officers at the scene, the little boy made a full recovery. To thank the citizens for their heroic efforts and cooperation, the department publicly applauded each one at a special ceremony just days later.
Police Department Activities for Calendar Year 2010 Vehicle Stops................................................. 28,687 Building Checks............................................. 15,281 Disabled Vehicle Checks................................. 2,156 Arrest Warrants Served................................... 3,486 Animal Control Calls........................................ 3,056 Sobriety Checkpoints........................................... 32 License Checkpoints............................................ 27
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Police Roanoke County Public Safety Center 5925 Cove Road Roanoke, Virginia 24019 Non-Emergency: (540) 562-3265 Emergency: 9-1-1
PUBLIC INFORMATION
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Roanoke County’s Public Information Office (PIO) works to provide information to the community and County employees through the County website, news media, government access television, publications, civic leagues, email correspondence, and intergovernmental relationships. In FY 2010-11, staff began the process of designing the County’s new website, which launched March 11, 2011. New site visits over the next four months totaled 343,659, an increase of 37,221 visits (12%) over the same period of the previous fiscal year. The Public Information Office also saw an increase in its social media followers during the year, reaching more than 2,500 Facebook followers on the County’s main government page and over 1,000 followers on Twitter. Views of the County’s YouTube site also increased to 30,853, of which 65% can be attributed to surveillance footage posted during the search for 12-year-old Brittany Mae Smith, a local abducted child. That video alone was viewed more than 20,000 times and was picked up by national media during the search. In the spring of 2011, Public Information staff began work on the 2010 Annual Progress Report, an electronic-only document to highlight the County’s various accomplishments during the previous year. The Annual Progress Report was issued May 6, 2011.
Public Information Office Highlights •
Received the 2011 Silver Anvil Award in the Crisis Communication - Government category for “Finding Brittany: How Training and Experience Influenced the Search for an Abducted Child.” The Silver Anvil, presented by the Public Relations Society of America, is a prestigious honor that recognizes outstanding achievement in strategic public relations planning and implementation.
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Won the Commonwealth Award from the Richmond Chapter of the Public Relations Society of America for the Department’s crisis communication plan related to the search for Brittany Smith.
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Received the coveted MarCom 2011 Gold Marketing Communication Award for electronic annual reports in the government category for the 2010 Annual Progress Report publication.
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Promoted ongoing public awareness of Roanoke County news and current events with the production of 12 Roanoke County Today television episodes and by compiling meeting summaries after each Board of Supervisors meeting.
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Collaborated with departments to develop communication plans for various projects including the Catawba Farmers Market, Roanoke Regional Housing Network, assorted transportation projects, and community meetings tied to corridor studies and comprehensive plan updates. Constantly updated the public and employees on the County budget process through creation of a distinct section of the County website maintained from January through July.
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The Roanoke County Public Information Office received the prestigious Silver Anvil Award from the Public Relations Society of America for its communications work in connection with the 2010 Brittany Smith child abduction case.
Public Information Roanoke County Public Safety Center 5925 Cove Road Roanoke, Virginia 24019 Main Number: (540) 772-2010
PUBLIC LIBRARY SYSTEM
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The Roanoke County Public Library is the community’s primary resource for lifelong learning and the place people turn to for the discovery of ideas, the joy of reading and the power of information. There are six libraries in Roanoke County: South County (headquarters), Bent Mountain, Glenvar, Hollins, Mount Pleasant and Vinton. Among their goals are that libraries should: •
Function as robust and active community and information centers, with a welcoming and engaging atmosphere, offering information resources and social activities that reflect the interests and needs of their patrons.
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Create an environment that enables quality library services to flourish by maintaining and improving facilities that are safe, accessible, cost effective and comfortable.
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In 2011, library patrons made more than 848,000 visits to the Library’s six branches and borrowed 1.2 million items.
Provide and expand the range of relevant, innovative technologies to make library resources more accessible to the community and to attract new library users.
Recent library highlights include: •
Opening of the new South County headquarters library in January 2012.
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Commencement of construction of the new Glenvar Branch Library, scheduled to be completed in 2013.
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Continued growth in demand for library services with 4,395 new library cards issued during 2011.
In 2011, the library’s 78,934 registered patrons: Above, the Library’s reference division answered nearly more than 182,000 reference questions in 2011. Below, expanded programs and services for children, teens and adults brought more patrons to Roanoke County’s libraries, and also drove an increase in new library cards.
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Made 848,209 visits to the six branches.
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Borrowed 1,245,192 items.
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Received answers to 182,372 reference and directional questions.
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Searched online resources and downloaded 241,059 pages of information.
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Contributed 11,268 hours of volunteer time.
Public Library Headquarters South County Library 6303 Merriman Road Roanoke, Virginia 24018 Main Number: (540) 772-7507
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PUBLIC LIBRARY SYSTEM
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South County Library Fiscal year 2011 saw the construction of South County Library, Roanoke County’s new 54,000-square-foot headquarters facility. The new facility was completed in December 2011 and the 419 Library was closed in mid-December to transfer 117,000 items in that library to South County shelves. Another 20,000 items were brought out of storage and placed in the publicly accessible collection. The new library opened on Jan. 3, 2012. Additional square footage isn’t the only thing visitors will appreciate about South County. It is located on approximately 30 acres of open and forested meadow and next to a federally protected wetland. Outside there are ample parking spaces, two book drops and a drive-through pick-up window. Inside patrons find lots of natural daylighting, a whimsically designed children’s area, a quiet reading room, and a teen center. The Commons includes two large meeting rooms, a 200seat auditorium, a Friends of the Library book store, and a coffee shop run by Mill Mountain Coffee and Tea. A coffee shop drive-through is also available. South County Library is located on Merriman Road across from Penn Forest Elementary School.
South County Library 6303 Merriman Road Roanoke, Virginia 24018 Main Number: (540) 772-7507
Glenvar Branch Library In 2011, the final design for the Glenvar Branch Library was approved and site preparation work began for the new facility. Designed by Holzheimer Bolek + Meehan of Cleveland, Ohio – the same architects who designed South County Library – the new, 15,000-square-foot facility will include:
Above, the architect’s rendition of the upcoming new 15,000 sq. foot Glenvar Branch Library. The new facility will be on the site of the previous library at 3917 Daugherty Road in West Salem.
Glenvar Library Temporary Location 2630 West Main Street Salem, Virginia 24153 Main Number: (540) 387-6163
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extensive browsing space and readers’ seating
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attractive children’s area
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separate teen area
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large, dividable meeting room
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additional computers and an instruction lab
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self-checkout station
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large parking lot
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drive-through book pick-up and return
The new Glenvar Branch Library is expected to open in spring 2013.
REAL ESTATE VALUATION
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The Department of Real Estate Valuation is responsible for assessing all taxable real property in Roanoke County at 100 percent of fair market value, assuring equalization and uniformity according to Virginia law. It also ensures an effective assessment appeal process through the Board of Equalization, when necessary. The department also administers the County’s Land-Use Program to encourage the preservation of land, natural beauty and open spaces. All real property in Roanoke County is subject to taxation, except those properties that are specifically tax exempt. Annually, Roanoke County appraises more than 45,000 parcels with a total market value of $9,221,727,300. The appraisal staff is responsible for identifying, locating and estimating the value of these properties. The appraiser does not create the value — citizens establish the value by buying and selling real estate in the open market. The appraiser has the responsibility to evaluate those transactions and appraise property equitably with similar surrounding properties. Real estate assessment notices are sent to property owners in January. The informal appeals process also occurs in January, when property owners may speak with an appraiser about their recent assessment notice. The Board of Equalization begins its formal appeals process in March and continues through December. Each year, the Roanoke County Board of Supervisors establishes the real estate tax rate. Taxes are due to the Roanoke County Treasurer in June and December. At right, Real Estate Valuation appraisers evaluate the current market value of more than 45,000 parcels each year. The value of real estate is established by current real estate sales on the open market. Appraisals are based on equitable comparisons to the sale prices of similar properties in the surrounding area.
Real Estate Fast Facts •
In 2010, there were approximately 800 home sales.
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In 2010, the median home sale price for a single family home was $197,000, an increase of 2% over the previous year.
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During calendar year 2010, the Real Estate Valuation office appraised approximately 5,600 properties per appraiser.
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Real Estate Valuation Roanoke County Administration Center 5204 Bernard Drive, SW, Second Floor Roanoke, Virginia 24018 Main Number: (540) 772-2035
ROANOKE COUNTY PUBLIC SCHOOLS
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Roanoke County Public Schools provide awardwinning, top quality instruction for more than 14,000 students of all abilities. More than 2,100 full-time teachers and staff provide instruction in 26 schools across the County. The Roanoke County School Board and Board of Supervisors remain committed to providing the best learning environment possible for students. In late 2011, Superintendent Dr. Lorraine Lange was selected as the 2012 Virginia Superintendent of the Year. In early 2012, Dr. Lange was named as one of the four finalists for National Superintendent of the Year – a tremendous honor! Though she wasn’t selected as the winner, Dr. Lange is a true asset to the success of Roanoke County Public Schools and we are proud she calls Roanoke County home. In fall 2012, Roanoke County Public Schools will complete a total reconstruction of Cave Spring Middle School. In 2011, the school system completed constructing a new Masons Cove Elementary School, which is in the process of becoming LEED certified and is the most energy efficient school building in Roanoke County.
In 2011, Roanoke County Schools opened the newly rebuilt Masons Cover Elementary on the site of the former school. Masons Cove is the most energy efficient school building in Roanoke County and is in the process of seeking LEED certification. Photo courtesy Roanoke County Public Schools.
The mission of Roanoke County Public Schools is to ensure quality learning experiences designed to equip all students with skills to adapt and thrive in a changing global environment. Our dedication to this mission shows in many ways: •
Every school in Roanoke County was again fully accredited by the Commonwealth of Virginia.
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A record eight schools earned the prestigious Governor’s Award for Educational Excellence in early 2012.
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More than 91 percent of high school students graduated on time, according to the Virginia Department of Education - one of the highest on-time graduation rates in the region.
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More than 84 percent of graduates pursued some form of postsecondary education.
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Our division was named one of the Top 100 Communities for Music Instruction by the NAMM Foundation - for the eighth year.
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Staff members earned numerous prestigious awards and distinctions.
For more information, read the Roanoke County Public Schools Annual Report.
More than 91 percent of Roanoke County high school students graduated on time, one of the highest on-time graduation rates in the region. In addition, more than 84 percent of graduates pursued some form of post-secondary education after high school. Photo courtesy Roanoke County Public Schools
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Roanoke County Public Schools Administrative Office 5937 Cove Road Roanoke, Virginia 24019 Main Number: (540) 562-3900
SHERIFF’S OFFICE
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The Sheriff’s Office primarily provides court security, serves civil process and houses inmates awaiting trial. The Roanoke County Sheriff’s Office is accredited by the American Correctional Association, which requires compliance with 382 standards of service. The Sheriff’s Office operates one of only 13 jails in the Commonwealth of Virginia to be accredited nationally and one of 134 accredited jails nationwide. In addition, the Sheriff’s Office is accredited by the Virginia Law Enforcement Professional Standards Commission, which requires meeting 180 standards in the categories of administration, operations, personnel, and training. The Sheriff’s office typically provides deputy-supervised inmate roadside trash collection every weekend. Inmate labor was also used to complete various projects at Oak Grove Elementary, Hidden Valley High, Northside Middle, and Back Creek Elementary schools. In 2010, the inmate program was expanded to include a pilot partnership with County parks to help maintain and improve the grounds and landscaping at various County facilities. The value of work performed by the inmate work force program in fiscal year 2011 was nearly $69,000 - over and above costs for salaries and vehicle expenses. The entrances of the two courthouses are staffed with deputies who are trained to screen all persons entering the courthouses for weapons or contraband. In fiscal year 2011, deputies screened approximately 3,250 court participants each week. A group of Emergency Response Team deputies is continually trained to quickly respond to trouble in the jail and the courthouse complex.
Mike Winston, Roanoke County Sheriff
Sheriff’s Office Benchmarks Inmates committed to jail...................... 4,437 Civil process papers served......... about 40,000 Court sessions/court security.................. 1,151 Miles driven in prisoner transports........ 91,253 Medical care cases for inmates............. 24,611 Number of meals served.................... 164,991
Sheriff’s Office Roanoke County-Salem Jail 301 East Main Street Salem, Virginia 24153 Main Number: (540) 387-6140
At left, the Sheriff’s inmate work program has expanded to help maintain and improve the grounds and landscaping at various County facilities. Work performed by the inmate work force program in fiscal year 2011 is valued at approximately $69,000.
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SOCIAL SERVICES
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The Department of Social Services provides public assistance within state and federal guidelines; preserves, protects and restores family and individual stability; and promotes selfreliance with support for employment, education and training to citizens of Roanoke County, the Town of Vinton, and the City of Salem.
Programs and Services
The number of children entering foster care declined after a slight increase last year. The department served 109 children in foster care during FY 2010-11, representing an 11% decrease. This success can be attributed to the department’s continuing efforts to build a stronger prevention program in combination with more flexible utilization of the Comprehensive Services Act (CSA). These changes have resulted in a stronger, more deliberate effort in preventing foster care entry while keeping children in the community with family members.
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Aid to Families With Dependent Children-Foster Care (AFDC-FC)
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Auxiliary Grant Program
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Emergency Assistance to Needy Families’ Children
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SNAP (Supplemental Nutrition Assistance Program)
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Energy Assistance Programs
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MEDICAID
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Nursing Home Care
The department continues full implementation of Family Partnership Meetings to further involve and enhance families’ investments in and influence at “critical decision-making points.” During the first few months of implementation, approximately 20 children were successfully diverted from foster care as a result of this program. One of the core beliefs of the Virginia Children’s Services System Practice Model is that children do best when raised in families. This fiscal year, 85.71% of the children receiving foster care services resided in a “family based” placement – higher than the “performance standard” of 80% established by the Virginia Department of Social Services.
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Refugee Cash Assistance and Refugee Medical Assistance
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Temporary Aid to Needy Families (TANF)
The VIEW Program, designed to emphasize work first for all Virginians, is based on the philosophy that a family can achieve self-sufficiency through employment. The Department’s VIEW program continues to help families transition away from public assistance and into the workplace. The VIEW enrollment has increased slightly (2%), and since inception, the department has ranked 9th in the state in the percentage of participants who become employed and 11th in the state in average monthly earnings.
Roanoke County’s Department of Social Services administers the following programs for families, children and adults in need of assistance: Benefit Programs
Service Programs •
Adoption Services
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Adult Protective Services and Adult Services
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Child Protective Services
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Child Care Services
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Early and Periodic Screening, Diagnosis, and Treatment (EPSDT)
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Employment Services
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Foster Care Prevention Services
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Foster Care for Children & Foster Parent Education
Additional Programs •
Child Support Enforcement Programs
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Community Service Block Grant Program
Comprehensive Services Act The 1993 Comprehensive Services Act for At Risk Youth and Families (CSA) is a Virginia law that provides for the pooling of funding sources to purchase services for high risk youth. The local CSA office serves Roanoke County and the City of Salem. CSA funds are managed at the local level by interagency teams to provide high-quality services to high risk youth and their families.
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Social Services 220 East Main Street Salem, Virginia 24153 Stellar One Building, Third Floor Main Number; (540) 387-6087
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TREASURER
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The mission of the Treasurer’s Office is to ensure the fiscal integrity of Roanoke County’s treasury. Changes in the Treasurer’s Office over the past few years have improved the customer service environment and allowed the department to implement statewide best practices and state-of-the-art technologies. In addition to traditional collection methods, the Treasurer’s office works jointly with the Commissioner of the Revenue and County Attorney’s offices along with state agencies to collect delinquent payments for Roanoke County. Annually the Treasurer’s Office: •
Bills and collects real estate and personal property taxes. Real estate statements are sent semi-annually to more than 45,000 households.
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Mails in excess of 115,000 personal property statements each year.
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Bills and collects delinquent real estate and personal property taxes twice a year.
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Pursues all other delinquent debt owed to the County.
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Reconciles all depository bank accounts for the County, various departments, and external auditors.
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Serves as the County’s chief investment officer, overseeing the County’s investment policy of striving for the highest and safest investment returns.
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Maintains compliance with the Security for Public Funds Investment Act of the Commonwealth of Virginia.
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Collects fines and fees from animal licenses, parking tickets and business licenses.
F. Kevin Hutchins, Roanoke County Treasurer
Treasurer Roanoke County Administration Center 5204 Bernard Drive, SW, First Floor Roanoke, Virginia 24018 Main Number: (540) 772-2056
In fiscal year 2011, the Treasurer’s Office continued to note the rapid decline in the strength of the overall economy on the national, state and local levels. As a result, there was a noticeable increase in delinquent billings – 26,000 delinquent bills were issued. Despite those market conditions, the Treasurer’s Office was able to achieve financial results in line with previous years. The Treasurer is a constitutional officer elected by Roanoke County voters every four years.
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Citizens can pay taxes in person at our office or from the comfort of home by using the 1-800-2PAY-TAX phone payment service, or pay over the Internet with American Express, Discover, Visa, or MasterCard. Payments made over the phone or Internet are assessed a convenience fee by Official Payments Corp. in addition to the tax payment.
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Ro a nok e C o un t y A dm i n i str ation C enter 5 2 0 4 Ber n ar d Dri ve, SW Ro a nok e, Vi rgi n i a 2 4 0 1 8 For more information about the departments and services highlighted inside this Annual Progress Report, please visit www.RoanokeCountyVA.gov or call (540) 772-2010. Email questions or suggestions to Teresa Hamilton Hall, Public Information Director, at thall@roanokecountyva.gov. Š2012 County of Roanoke, Virginia