Responding to customer complaints The council has a formal Complaints Procedure for dealing with complaints made by members of the public. The council will, as part of the procedure, collect data on complaints, analysed by equality target groups of those complaining and the nature of the complaint. Complaints concerning equality and diversity related issues raised by employees will be dealt with through the council’s grievance and harassment procedures. The method used to resolve a specific complaint will be determined by the nature of the complaint. This Scheme can be made available in large print, Braille and other languages. Requests for other formats, comments or complaints about the Equality Scheme should be addressed to: Policy and Performance South Ribble Borough Council Civic Centre West Paddock Leyland PR25 1DH Tel: 01772 625546 Email: equality@southribble.co.uk Text: 07776 176981
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