DURING YOUR TENANCY

Our office hours

Parnell - Head Office (09) 373 4400

112 PARNELL ROAD, PARNELL Monday - Friday 8:30am - 5:00pm

Mt Albert (09) 846 9830

910 NEW NORTH ROAD, MT ALBERT Monday - Friday 8:30am - 5:30pm

Troubleshooting

We’ve included some tips to help you resolve common issues that can occur. If in doubt, please contact your Property manager.

HOT WATER SYSTEM (ELECTRIC) If you have no hot water, try the following:

• Check the hot water cylinder to ensure the power is switched on • Check the power box for a tripped switch or blown fuse • Phone your power company to see if there has been a power outage in the area

If the issue is still not resolved, please contact your property manager.

BATH OR SHOWER LEAKS We recommend regularly checking wardrobes or any other area backing onto a wet area for leaks. If the carpet is wet, dry the area thoroughly and contact your property manager.

LEAKING TOILET Please phone our office immediately. Until the tradesperson arrives, we recommend turning off the tap between use and regularly mopping. This check also ensures water is not running continuously into the bowl.

EXTERIOR WATER LEAKS Water bubbling out of the ground could be a serious problem that may lead to further complications. Please phone your property manager or office immediately.

FAULTY SWITCH Do not use a faulty switch or attempt to fix it yourself. Please contact your property manager to organise a repair.

LIGHTS First check the bulb has not blown, and then check the fuse box. If still faulty, please contact your property manager to organise a repair.

POWER Check the fuse box for a tripped switch or blown fuse. Check whether any appliances being used may have overloaded the system and caused the switch on the fuse board to go off.

For a complete outage, check if the neighbouring properties are also without power, and phone your power company for updates in the area.

If none of the above applies, please contact your property manager to organise a repair.

STOVE ELEMENTS / HOT PLATES Check the power is on (you’ll generally find an on/off switch located on the wall nearby) and check the fuse box for a tripped switch or blown fuse. Also, please check the oven timer is not active, this may be preventing the oven turning immediately for use. If none of the above applies, please contact your property manager to organise a repair.

ALARM GOING OFF Check the alarm has been disarmed with the correct code.

Make sure it’s not a hard-wired smoke alarm that has set it off.

The alarm should turn off after 10 minutes. If the alarm is still going off, please contact your property manager or office to arrange a service.

MOULD Mould can be a common problem in Auckland homes. Please see the information on page 12 & 13 for helpful advice.

BATTERY OPERATED SMOKE ALARMS If the smoke alarm is emitting a single short beep approximately every 10 minutes, it means the battery is low and needs replacing.

NO WATER / LOW WATER PRESSURE Check the water mains are on. Phone Watercare on (09) 442 2222 to see if any works are being carried out in the area. Contact your property manager or office to organise a repair.

RAW SEWAGE FLOWING ONTO PROPERTY Please contact your property manager or office immediately to organise repair. If the office is closed, please phone 021 278 7768.