WHAT NEXT?

Before you are given possession of the property, you will be asked to make the following initial payments:

2 WEEK'S RENT Paid in advance.

BOND Your bond is four week's rent. This will be lodged at the Ministry of Business, Innovation and Employment and kept in a trust fund for the duration of your tenancy.

HOW DO I PAY MY RENT? Rent must be paid on or before the due date. We recommend setting up an automatic payment. Please download your direct debit form from www.goodwins.co.nz. For online payments, please use the unique references detailed on your tenancy agreement to ensure your payment is allocated correctly.

Rent can also be paid at any of our offices by Eftpos. Please note, our offices DO NOT accept cash or credit card payments. Our office locations and opening hours are detailed on page 8.

Rent payments can be made at any branch of ASB.

ASB Bank – Goodwin Realty Ltd Trust Account: 12-3049-0260640-01

Please use your unique reference. We recommend setting up an automatic payment of your rent.

CONTENTS INSURANCE While the owner of a rental property is responsible for insuring the building, they bear no responsibility for their tenant’s belongings. We recommend tenants obtain personal insurance to protect their tenancy obligations. Your insurance policy should provide most of the benefits of homeowners’ insurance, such as covering your personal property against named perils like fire, theft and vandalism, and also provide liability insurance.

Insurance for your personal belongings is your responsibility.

UTILITIES Please remember to arrange an electricity account with your preferred supplier before you move in. You'll also need to organise any other utilities you require including gas, telephone, internet and SKY unless otherwise stated. You’ll find information from Fast Connect within your tenancy pack. They offer a free service to get all your utilities connected with one simple phone call.

KNOW YOUR HOME Once you have moved in, make sure you know the location of the water and power meters, in case of emergencies. Check all doors and windows can be adequately; secured and if not, a repairs and maintenance form online at www.goodwins.co.nz. Throughout your tenancy, please monitor the toilet and hot water system overflow, to ensure there are no leaks.

INITIAL INSPECTION REPORT You will have received a copy of an initial inspection report for your property. Please go through it within seven days of moving in, to ensure you agree that everything has been correctly recorded. If there is anything you would like to discuss, please contact your property manager immediately.

During your tenancy

A. PAYING YOUR RENT & WATER Please ensure your rent is paid one week in advance as per your tenancy agreement. If you are having difficulty paying your rent, please contact your property manager immediately. We take rental arrears very seriously and, while we accept that there may be genuine reasons at times, if payments remain irregular, action will be taken to rectify the situation.

Please contact your property manager if you are unable to make a payment.

B. REPAIRS AND MAINTENANCE All non-urgent repairs must be lodged online via our website. Tenant Concierge - http://www.goodwins.co.nz/client-resources/tenantresources/maintenance-and-repairs/

• We do not accept repairs over the phone unless it’s an emergency.

Please note: If you request a repair and the attending tradesperson finds no issue, you will be charged the call out fee.

EMERGENCY REPAIRS & PROCEDURES There is always a duty manager on call for any after-hours emergencies that may occur. Please phone 021 278 7768 for assistance. Please note only genuine emergency repairs will be actioned on this number.

WHAT CONSTITUTES AN EMERGENCY? • Unsecured premises due to a break in. Call the police first, then call your property manager or office. • Fire or you smell smoke. If a fire has already started, dial 111 immediately, then phone your property manager or office. • Overflowing drains or raw sewage. • Serious water or plumbing leak. Turn off the water if you are able to find the valve. • No power. Only if you have phoned your power company and they have confirmed it is not due to any power cuts or outages in the area. • No water. Only if you have phoned Watercare on (09) 442 2222 and they have confirmed there are no issues in the area. • An alarm that will not turn off.

• Blocked toilet. Only if this is the sole usable one at the property.

THE FOLLOWING DO NOT CONSTITUTE AN EMERGENCY • No hot water.

• No cooking facilities. • Everyday appliance failure. • No power - if it is a power company issue. • No water - if it is a Watercare issue.

• Lost keys or keys locked in a house or car. Please phone a locksmith.

Each case will be individually assessed, and a decision will be made on whether it requires immediate assistance.

C. ROUTINE INSPECTIONS We will send you a notice advising the date of your routine maintenance inspection. If we have your current mobile number, we’ll also send a follow-up text.

D. WATER If your property has an individually metered water supply, you are responsible for the water and wastewater used, and the landlord will pay the annual fixed charge. A reading of the water meter will be carried out prior to your move-in date. When we receive the monthly bill from Watercare, an account will be sent to you detailing the amount due, with payment to be made within 10 working days.

E. OCCUPANCY Only the people originally included on your application and approved by the owner are allowed to reside in the property permanently. If a flatmate wishes to replace an existing leaseholder, our office must be notified immediately.

An application form including photographic identification must be completed, and approval granted by the owner before any change to the tenancy agreement takes place. An administration fee of $150.00 + GST will be charged.