2013-2014 Student Handbook

b. The student must download, install and qualify the current version of SofTest by taking a practice exam at least once per year of attendance. Download installation and practice exam instructions are included in an email to student each fall semester. c. The successful completion of the practice exam is mandatory for any student wishing to use SofTest on any exam. Students must complete the certification process at least one week prior to the first examination. Due to time constraints it may not be possible to certify a student in the week prior to their first exam and as a result the student may not be able to take examinations by SofTest. d. The student must arrive at least fifteen minutes before the examination starts and have all the necessary computer equipment. e. If a student’s computer fails while using SofTest, the student should finish the examination in the remaining time allotted using traditional means. f. If there is a problem uploading the answer at the completion of the exam, the student will need to see the SofTest administrator as soon as possible so the answer can be retrieved from the back-up file. g. The SofTest administrator will attempt to contact the student by email within 24 hours of the completion of an exam if there are problems. These problems could include the use of the wrong exam number and/or failure by the student to upload the exam.

N. Student Complaints As an ABA-accredited law school, Gonzaga University School of Law is subject to the ABA Standards for Approval of Law Schools.

The ABA Standards may be found at http://www.americanbar.org/groups/legal_education/resources/standards.html. Any student at the law school who wishes to bring a formal complaint to the administration of the law school of a significant problem that directly implicates the school’s program of legal education and its compliance with the ABA Standards should do the following: 1. Submit the complaint in writing to the Dean, Associate Dean for Academic Affairs, or the Associate Dean of Students. The writing may consist of e-mail, U.S. mail, or fax.

2. The writing should describe in detail the behavior, program, process, or other matter that is the subject of the complaint, and should explain how the matter implicates the law school’s program of legal education and its compliance with a specific, identified ABA Standard(s).

3. The writing must provide the name, official law school e-mail address, and a street address of the complaining student, for further communication about the complaint.

4. The administrator to whom the complaint is submitted will acknowledge the complaint within three business days of receipt of the written complaint. Acknowledgment may be made by e-mail, U.S. mail, or by personal delivery, at the option of the administrator.

5. Within two weeks of acknowledgment of the complaint, the administrator, or the administrator’s designee, shall either meet with the complaining student, or respond to the substance of the complaint in writing. In this meeting or in this writing, the student should either receive a substantive response to the complaint, or information about what steps are being taken by the law school to address the complaint or further investigate the complaint.

53