Mumbai Dabbawallas: Spell-binding us with their uniquely designed and robust system. By H.C. Prashant, Godrej Security Solutions Four lakh daily transactions conducted with an accuracy rate of 99.99% puts the Dabbawallas of Mumbai right up there with the highest achieving MNC.
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he same face under the crisp white topi, at the appointed hour, every day at our doors. We have known our Dabbawallas for years as carriers of lunches to offices, with rarely any mix-up. Now, in a gradual expansion of their role, they are lugging a lot more than just that. Dabbawallas is a perfect example of Indian ingenuity in practice and it can inspire similar approaches for billions at the bottom of the income pyramid. CHANGE marvels at the unique design of this system and shares a short feature on this system for its readers.
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