“GREAT journeys start with you” is the strapline for the new TfL customer experience training programme, Hello London. Here we showcase a selection of drivers who have improved the customer experience. MANDELA WAY Jermaine King.
n ROUTE 521 driver Jermaine King has been praised for his excellent customer service. Clavier Lee.
n ClavieR Lee has been commended for her professional attitude on route 100. “Good show from her!” MERTON Marcus Meredith.
n “BIG thank you to the driver who helped me get off the bus in my wheelchair,” said a customer about route 280 driver Marcus Meredith. n “AN ABSOLUTE credit to his profession,” said a customer about route 164 driver Patrick Gowlland. Michael Pierre.
n DRIVER Michael Pierre has been thanked for waiting for a customer who was running to board a route 44 bus. n “EXEMPLARY employee” Charles
Lewis has been praised for his professional attitude on route 163. NEW CROSS n “BRILLIANT driver” Diego Manna has been commended for his polite and helpful attitude. n ROUTE 171 driver Azzedine Khennouf impressed a customer with his driving. “I was very pleased with the way he drove the bus.” NORTHUMBERLAND PARK n OLIVIA Demetriou has been praised for her excellent driving on route 192. “I really enjoyed my bus journey. I felt safe and very happy.” n ROUTE 20 driver Garabet Kouwiloyan has been praised for his polite attitude. n WILFORD Douglas has been commended for his good driving on route 19. n ROUTE W4 driver Monika Jarmakani has been thanked for her helpful and pleasant attitude. n A VERY happy customer has thanked route 19 driver Celal Mehmet for reuniting him with his laptop bag, which he had left on the bus. “He saved my day, week and possibly job!” n “IT’S a pleasure to get on his bus,” said a customer about route 20 driver Stephen Roberts. ORPINGTON n ROUTE R4 driver Adam Eastwood has been praised for his politeness. n “HE SAID hello to everyone and wished them a good day,” said a customer about route 320 driver Valentine Ossai. n ROUTE 161 driver Lionel Harding has been commended for reassuring a blind lady who became distressed on the bus. “He had a very professional attitude.” n “HE MAKES my day,” said a customer about route 126 driver Peter Huttly. “He is very polite and carries out his duties in a happy way.” PUTNEY n SHAUN Smith has been thanked for the courtesy he showed to a customer in a wheelchair on a route 85 bus. “He made what can be a difficult experience really easy.” n “A GOOD driver and very good with passengers,” said a customer about route 85 driver Witold Jaklik. STOCKWELL n “HER driving was impeccable,” said a customer about route 170 driver Shabina Ali.
n “VERY polite and the best driver,” said a customer about route 87 driver Rui Bule Dos Reis. n ROUTE 11 driver Yvonne Keogh has been commended for her polite and professional attitude. n “WONDERFUL driver” Nathan Foster has been praised for the professionalism he showed under difficult circumstances on a route 170 bus. “I would like to extend my heartfelt thanks.” n “RAY of sunshine” Passenger Assistant Kim Austin has been thanked for her friendly attitude on route 11. “She showed her genuine care for the people on the bus.” n “HIS customer service levels were exemplary,” said a customer about route 11 driver Darren Charles. SUTTON Damien Walker.
n “THANK you for hiring the best people,” said a customer about route 93 driver Damien Walker. Carron LesseyWalker.
n ROUTE 164 driver Carron LesseyWalker has been commended for her polite attitude. “Great job!” WATERSIDE WAY n ROUTE 39 driver Anthony Webb has been commended for reuniting an autistic boy with his trumpet, which he had left on the bus. “The return of the trumpet made my son’s day. I am extremely grateful.”
You can see the latest driver commendations on Go-Ahead London’s Twitter account (@Go_Ahead_London) or by searching for #GoodGALbusdriver
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