For more information about our products and services, or to request a demo, please contact us at: info@globesherpa.com.
5 Mobile Solutions 7 Benefits 9 The Rider App 11 The Website 13 Tickets 15 The Inspector App 17 TOMS 19 Security
Open Payments
GlobeSherpa was designed to integrate with multiple technologies and payment platforms.We can integrate with your existing infrastructure or help you grow with new technologies such as contactless ticketing. Riders can pay via multiple PCI compliant payment options. Our Transaction and Operations Management System (TOMS) tracks each transaction and exports .csv, .xml, or JSON reports.
Increased Patronage
How much revenue does your agency lose when your ticket vending machines (TVMs) break down or malfunction? Do you have difficulty managing the influx of passengers during special events? Are counterfeiters gaming the system? We can help. GlobeSherpa provides an easy and secure channel for mobile ticket sales that means riders don’t need to rely on TVMs or exact change. Our Inspector app lets your fare inspectors verify and authenticate mobile tickets with a click of the button.
Fare Management
GlobeSherpa helps transit agencies manage fare media in real-time. TOMS lets you manage mobile ticket features, set rules for fare media types, and offer realtime promotions and service alerts.
Happier Riders
Mobile tickets are easy to use and don’t come with the hassle of exact change. Riders can stay connected with your system, plan trips, see when the next bus or train is arriving, and get mobile tickets to local destinations.
Mobile Solutions for Transit Management
/5
benefits
TRANSIT RIDERS for
With GlobeSherpa’s creative approach to mobile ticketing, riders can quickly and easily purchase mobile transit tickets. Integration with agency APIs lets riders access arrival times, trip planning tools, and real-time alerts. The GlobeSherpa app means one less card in the wallet, no lost or damaged tickets, and no exact change is needed. Riders can also be more connected to their transit authorities through promotions and loyalty program opportunities. Safety is also an important benefit to the GlobeSherpa experience. Storing prepurchased tickets on the app prevents situations where riders have to handle cash or credit cards.
benefits
TRANSIT AUTHORITIES for
GlobeSherpa gives transit authorities the tools and technology they need to provide a valuable service to their riders. The app and e-commerce website create a new channel to connect with customers and offer loyalty programs. Through our cloud– based back–office system authorities can manage their transit systems with smart analytics and fleet optimization opportunities. Ticket inspection is made fast and effortless and fare evasion is reduced. There is very low risk to implement TransitSherpa technology. It simply delivers lower cost of fare collection, minimal capital investment cost, low maintenance cost, and increased patronage.
/7
The
RIDER APP Riders can purchase and use tickets from their mobile phone (smartphone and internet enabled feature phone). Tickets are stored on the phone and can be used with or without internet connectivity. Trips and commutes can be easily planned with real-time location of buses, trains, or streetcars. Riders can travel in groups, using multiple tickets at once with one mobile device. Transit authorities can connect with riders by quickly distributing service alerts as well as advertising transit promotions and events through the app. Other advertising opportunities are available throughout the app that help build customer loyalty and interaction.
/9
The
WEBSITE Our customer facing website branded for your agency allows for an easy and straightforward e窶田ommerce experience. Riders can select and purchase tickets on the website and have those tickets show up in the Rider application, or they can do everything in the app itself. Let us build you a beautiful mobile ticketing and fare purchase website that can integrate directly into your existing site.The design of the site itself mirrors the user experience and design of the Rider application.
/11
Visually Authenticated
TICKETS
Visually authenticated tickets are well suited for proof–of–payment, open platform systems, but can also work side– by–side with smartcards, NFC, and other fare collection systems
The design of the animation is not only innovative with customizable artwork, it is also an important security asset that can change regularly, protecting against efforts to create fraudulent, look alike tickets. Tickets clearly display rider type and fare type as well as a unique day code. Timestamping the tickets allows both riders and inspectors to be able to keep track of ticket validation and time of expiration. Access to a QR–code allows inspectors to scan tickets and access regulatory information such as the time that tickets are purchased or launched as well as fare, rider, and zone type.
/13
The
INSPECTOR APP QR–scanning is highly secure and offers reliable verification. It is also well suited to serve as an audit mechanism behind visual authentication.
Scanning technology is simple and responsive. Scans do not require an internet connection, meaning enforcement is not affected by dead zones without connectivity. In two seconds or less, an inspector can quickly confirm whether or not the scanned ticket is valid. Rider information, ticket type, and a map of ticket validation location are also all accessed through scanning the ticket. In case a rider’s phone is lost or loses batter y power, tickets can be accessed through a verification API ser vice. All information scanned by the GlobeSherpa Inspector App is synchronized with TOMS.
/15
The
TRANSACTION and OPERATIONS MANAGEMENT SYSTEM GlobeSherpa’s Transaction and Operations Management System (TOMS) helps you design and brand mobile tickets that meet your agency’s needs . Our Ticket Designer lets you select layouts, colors, animations, and security features. Our mobile tickets are easy to authenticate through visually authenticated elements and QR codes or via NFC. Our technology provides a new channel not only to sell mobile tickets, but also to communicate with your customers. Send news, aler ts, and promotions to users through in-app features. We can help you track mobile ticket activity and build a loyalty program to reward and retain your customers. You can also track mobile ticket sales and transactions and tie those repor ts into your existing accounting system. Using our geo-analytics platform and time slider, you can view activity on a map for a particular period, and better understand who is buying and using mobile tickets, where and when. TOMS also keeps track of metrics that help you understand and improve your operations. We can also help you optimize your ticket authentication and enforcement efforts. Our mobile tickets are a secure alternative to ticket machines and can help increase sales.
/17
SECURE PAYMENTS
The GlobeSherpa mobile ticketing platform utilizes PCI–compliant payment processing and fraud protection from trusted 3rd parties. Our payment platform requires: • Card holder data must be encrypted in transit and while stored - Strong SSL for web–facing systems - IPSEC, SSH and PGP required for interfacing with financial institutions
• Strict firewall configuration and management
• Must follow strict data retention schedules and data management policies
• Physical hardware must meet industry hardening standards
• Anti–virus software in place and updated regularly
• Develop and maintain secure systems and applications - 3rd party external scanning - Internal secure SDLC processes - Quarterly internal and external penetration testing - Change and vulnerability management processes
• Robust user login and account management systems
• Physical access security: SSAE 16 compliant data centers
• Network monitoring (logging, IDS, and forensics)
SECURE PLATFORM
Security is paramount to every component of the GlobeSherpa platform. We achieve all regulatory standards set by OWASP, PCI, and NIST through our process of design, SSL certificates, virus/malware protection, password policy, logging/auditing, backlists, threshold monitoring, and ticket management (appearance, animation, day code, etc.). GlobeSherpa tickets employ industry leading encryption to protect all sensitive data. All communication between the mobile phone and TOMS uses https for secure transport of data. Key data that is stored locally on the mobile device uses 256–bit encryption and the only key to unlock encryption is stored on the Inspector App and TOMS.
/19
We strive to be the most innovative provider of mobile payments software and ticketing services that enable our clients to improve operations and better serve their customers.
Started in 2010, GlobeSherpa provides a secure, mobile ticketing platform for transit systems interested in moving to open payments, open data, and mobile fare collection with minimal infrastructure investment. GlobeSherpa is using that same technology to create easy–to–use mobile ticketing systems for parking, events, and local destinations. GlobeSherpa’s team is composed of seasoned software engineers and project managers.The company boasts a pool of skills with particular emphasis in mobile application development for native and mobile web applications, as well as a deep set of experience in server side integration and enterprise applications for business. We know mobile tickets and can help your organization integrate its legacy fare collection or ticketing efforts into a usable, reliable, and beautiful platform that customers want and use.
Thank You!
info@globesherpa.com www.globesherpa.com @globesherpa