TRAVEL & TRANSPORTATION
A PREMIER CARGO GROUND HANDLING COMPANY
Making Cargo Handling World Class NIIT developed a world class cargo ground handling system for a premier cargo ground handling company The Client: Our client is a premier cargo ground handling company with a wealth of experience and expertise in handling the various services required for passenger and freight aircrafts. Its services include catering, passenger baggage, cargo and ramp handling, aircraft interior cleaning, aircraft security and aircraft linen laundry. Consistently rated the best Air Cargo Terminal Operator in Asia, its cargo and mail handling services are ISO-9002 certified. Situational Analysis: The client, in partnership with another airline, was looking at developing a world class cargo ground handling system. A search for a quality software solutions company was initiated and NIIT Technologies was selected based on its capability to deliver defect free solutions on time and NIIT Technologies expertise in delivering applications in the airline domain. Solution: The tight schedule of the project combined with vast scope demanded the use of certain innovative tools techniques and practices. A highly skilled team of professionals was deployed for doing the gap analysis onsite. The pro-
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ject was divided into three modules. A part of the team was assigned the task of understanding the requirements from the users while the others went about the arduous task of understanding the design of the database and the front end which was not documented. The knowledge gained by both the teams was shared and documented at the end of each day, ensuring optimum use of both time and people and that a knowledge base was built which could be leveraged in future assignments. The set-up onsite was done in parallel to the requirement analysis to save on time and the total team size grew to about forty people. Software Professionals with the required expertise were recruited and were trained within the project on NIIT Technologies CMM level 5 compliant Quality methodologies in a record time of a week. NIIT Technologies ensured that each module was assigned its own Quality Manager. Besides, an independent test team was formed to test functionality and navigation. The sole objective of this team was to perform regression testing. The development of the parser was jointly undertaken by NIIT Technologies and the client and completed before time.
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At A Glance
CLIENT a premier cargo ground handling company SERVICE PROVIDER NIIT Technologies INDUSTRY Travel and Transportation SERVICE PROVIDED Application development SOLUTION Cargo ground handling system
SUCCESS METRICS The customer has appreciated NIIT Technologies for the high system availability and meeting the SLAs. NIIT has also become the chosen implementation partner for the customer for implementing similar applications at other locations in the APAC region.
For more information on NIIT Technologies , write to Narayanan.Kallapiran@niit-tech.com or visit www.niit-tech.com
December 2010