ISO 9001:2015 Quality Management System & Management Introduction
WWW.GLENVIEWGROUP.COM
What is ISO 9001:2015
ISO 9001:2015 Quality Management System can be applied to any type of product and service and it is designed to help organizations increase market share and improve efficiency by ensuring product quality and customer satisfaction. This QMS guides organizations to define a quality policy and to design a system for continual improvement of the business processes. ISO 9001 certification requirements include:
WWW.GLENVIEWGROUP.COM
– defining the context of the organization and identification of interested parties – identify the risks related to the organizational processes and issues and interested parties identified – defining a policy and objectives of the quality management system – defining, streamlining and documenting of all core processes – communicating the policy and objectives of the QMS throughout the organization – measuring the quality of the product quality and management system – implementing a corrective action and auditing procedures to insure continual improvement
WWW.GLENVIEWGROUP.COM
Implementation Process
WWW.GLENVIEWGROUP.COM
Planning • Organizational Chart, Assign Responsibilities & Project Plan • Outlining scope of business and interaction of processes (through Context of the Organization process) • Chose a certification body (CB) to audit documented QMS and achieve ISO9001:2015 Registration • Draft processes and procedures Quality Objectives and Targets • Management sets objectives based on the quality policy, risks and identified key processes to achieve customer satisfaction, on-time delivery, control of external providers & minimize risks • Each objective must be measurable, thus, targets are set for each objective WWW.GLENVIEWGROUP.COM
• Programs are implemented that will assist the organization achieve set objectives and targets Checking & Management Review • As ISO 9001 (Quality Management System), newly implemented quality management system will need to be audited both internally and by a certification body (CB) • Management is responsible for conducting QMS reviews we recommend to do this at the beginning to set the objectives and the then again after the full system internal audit as the standard requires
WWW.GLENVIEWGROUP.COM
Benefits of ISO 9001:2015 • used as a tool to manage the business, minimize risks and maximize on opportunities • improved efficiency and effectiveness • improved product quality and customer satisfaction • improved supplier performance • increased revenue • improved employee commitment • decrease customer audits Disadvantage of ISO 9001:2015 • Added documentation needed to maintain the quality system • Requires resources to maintain the quality management system: ➢ Management Representative – not a requirement of 2014 but it is beneficial to have one Champion to assist everyone WWW.GLENVIEWGROUP.COM
➢ Each Key Process owner is responsible to understand their role and maintain their process within the management system ➢ Resources to improve processes to meet customer requirements ➢ Supplier audits to ensure supplier quality
WWW.GLENVIEWGROUP.COM
Contact Us
GlenView Group, Inc. 530 S Lake Ave #102 Pasadena, Los Angeles, CA 91101 United States of America Call: (323) 418-2224 (888) 405-2790 Email: info@glenviewgroup.com Website: www.glenviewgroup.com Follow Us
WWW.GLENVIEWGROUP.COM