INFOR M AT IO N & C O MMUN ICAT IO NS TECHNOLOGY
Creating a future-ready city As the world moves towards the Fourth Industrial Revolution – and accompanying concepts and systems such as the internet of things and big data become the norm – it’s vital for cities to improve their rate of operational digitalisation and ensure the provision of ICT services to their citizens.
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nder Executive Mayor Cllr Randall Williams, the use of technology to drive efficient processes in the City of Tshwane has been identified as a crucial deliverable. Adding to this is of course the advent of the Covid-19 pandemic, which has vastly accelerated the drive to digitalise as many functions as possible, in both the public and private sector.
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REIGNITING EXCELLENCE IN TSHWANE 2 0 2 1
Automating city planning This is why the City is set to launch the first phase of automating city planning functions. As an example, processes relating to land development applications are mainly manual, requiring customers to visit walk-in centres to submit and get feedback on applications. Sometimes a customer has to visit a walk-in centre at least three times to finalise the submission of an application,
with various activities performed at different counters and sometimes at different buildings. In this regard, several land development application forms have been identified for automation on the e-Tshwane platform, which include rezoning applications, removal applications, amendment or suspension of title conditions, building applications and township establishment applications. The
