5 minute read
Your Guiding Support Hub
Operations Updates from the Member & Volunteer Services Team
Did you know?
When a Junior Leader is appointed, their supervising Leader will receive their Junior Leader Bar via post.
When a Leadership Qualification is completed, the supervisor (DM) will receive the certificate and Leader Bar via post.
When a District Manager Qualification is completed, the supervisor (RM) will receive the certificate and Lozenge (diamond pin) via post.
A Region Manager will receive her Lozenge and name tag when she is appointed by the State Commissioner.
Our Forms!
We are continuously working on improving the user experience with our forms. We appreciate your patience as we have navigated some recent technical difficulties.
We have recently implemented some awesome automations to make tracking your change requests easier. These include receiving a copy of your form submission details and a confirmation when your submission has been processed. If you see something in a form that could be improved further, we would love to hear from you via. Send us an email at volunteer@girlguides-nswactnt.org.au.
Did you know?
Outdoor Qualification Forms can now be submitted via the ALQP form! Regular updates to extend current Outdoor Qualifications can continue to be emailed to volunteer@girlguides-nswactnt.org.au.
Coming Soon…
Emails
As Volunteers, we know you are busy and can’t always check your emails.
We are finalising some email auto replies that you can use for your FN.LN@ as well as shared mailboxes (i.e. your Unit inbox).
There will also be templates for when you are on leave from your role. Maybe a quick trip down the coast or a rural getaway, whatever the weather, your emails will be kept ready for your return. These resources, and the how to guides to apply them will be available soon through My GuideBook.
Incidents and Complaints
We’re Going Digital – an Online Incident & Complaint Form will soon be Live for Members!
This will making the process faster and more convenient.
‡ Non-Members should continue using the current PDF forms.
Know the Difference:
• Concern = Usually resolved quickly at the first point of contact (e.g. phone, email, in person with your Supervisor in Guiding)
• Complaint = Requires a more formal process
What’s New:
When the form goes live you will:
Upload attachments directly;
Get an instant email confirmation; and
Your submission goes straight to the Incidents & Complaints inbox for action
Stayin’ Alive
A spotlight on First-Aid & CPR Quals
Keeping our Members safe is at the heart of everything we do. To support this, Girl Guides NSW, ACT & NT has introduced some important updates to First Aid (FA) and CPR requirements for Members and Volunteers.
What's new in First Aid?
Reimbursement for Costs – FA & CPR training expenses will be reimbursed for Members required to hold them. Claims are backdated to January 2025. For NPC info turn to page 30.
Two Easy Submission Options:
First Aid, CPR & NPC Reimbursement – Members
First Aid & CPR Submissions (for work-covered quals)
Annual CPR Renewal – HLTAID009 must now be renewed every year (no more “refreshers”).
Leaders & Managers – Costs can be reimbursed up to 3 months after completing ALQP.
QUALIFICATION REQUIREMENTS
Basic Emergency Life Support (HLTAID010)
Required for Unit Leaders, Assistant Leaders & Managers. Valid 3 years, with CPR renewed annually.
Provide First Aid (HLTAID011)
Needed for camping & adventure activities. Valid 3 years, with CPR renewed annually.
First Aid in Remote/Isolated Environments (HLTAID013)
For expeditions if identified in a risk assessment. Valid 3 years, with CPR renewed annually.
THANK YOU
By keeping your First Aid and CPR up to date, you’re helping us ensure the safety and wellbeing of all our Youth and Adult Members.
Questions? Speak with your Supervisor in Guiding (SiG) or contact Member & Volunteer Services.
WHAT’S NEW IN NPC
Members & Volunteers may use the new online form to submit requests for reimbursement .It’s the same form used for First Aid.
Members & Ongoing Volunteers without an @ girlguides-nswactnt.org.au M365 login can’t access the online form. These people are only eligible for NPC reimbursements and they use the fillable PDF: NPC Reimbursement - Non Members.
Both forms may be found in My GuideBook on the Running Your Unit, District, and Region pages
As part of finalising this policy & process we have identified Members who hold a Role but do not have a current First Aid qualification so we will be addressing this as a separate process to ensure that everyone is Role compliant.
Quick Links
Pay By The Month (PBTM) Update: August Snapshot
It is exciting to see the number of Members embracing the flexibility of PBTM continues to grow.
636 monthly payments were processed in August, with a 95% success rate.
Since January, 422 new Members have joined using PBTM.
Each month we watch closely for Member’s payments that fail, and we are proactively trying to resolve these before the end of each month. The most common reason why payments fail is due to insufficient funds. We are doing our best to mitigate failed payments to send out SMS reminders two days before payments are due.
Quick Reminder: How the PBTM payment cycle works
19th: SMS reminder sent to notify of upcoming automated debit
21st: 1st payment attempt
24th: 2nd attempt (if needed)
27th: 3rd attempt - if this fails, Members must re-enrol via their profile on the website or by contacting Guide House.
Need help answering questions?
Use the handy PBTM FAQs or print our Poster to share at Unit meetings (click the image below).
