in both the B2B and B2C market, Hoving states. “We have deployed a complete state-of-the-art BSS suite with Huawei, where we have worked to modernise our product catalogue, billing and order capturing capabilities. On that basis, we can now provide a much better customer experience and get
96
March 2018
products quickly into the market. “This has been a very important cornerstone of the whole transformation. Starting with the consumer, but ultimately taking all of our B2B customers onto that new IT suite.� The collaboration has also led KPN to expand its footprint and partner with international companies, such as