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candidly. “Fortunately, we had an
response, prevention and governance,”
outstanding and immediate response
Nesci adds. “One of the notable
from the executive team, the board and
positives has been that the Blood
the technology team.” Transparency
Service maintained the trust of donors
was key to resolving the issue; the
throughout the recovery without
Blood Service disclosed the incident
reputational damage to the brand.”
within 72 hours and made sure that
To keep up with the blistering pace
donors continue to engage with and
of innovation, the Blood Service is
trust in the organisation. “After the
increasingly and selectively adopting
incident, the Blood Service made
agile approaches to improve the speed
cybersecurity a top priority and
of the technology transformation and
implemented an aggressive cyberse-
manage the risks of delivery. With this
curity capability for detection,
in mind, a cultural shift was needed. w w w.gi ga bi t ma ga z in e. com