265

candidly. “Fortunately, we had an

response, prevention and governance,”

outstanding and immediate response

Nesci adds. “One of the notable

from the executive team, the board and

positives has been that the Blood

the technology team.” Transparency

Service maintained the trust of donors

was key to resolving the issue; the

throughout the recovery without

Blood Service disclosed the incident

reputational damage to the brand.”

within 72 hours and made sure that

To keep up with the blistering pace

donors continue to engage with and

of innovation, the Blood Service is

trust in the organisation. “After the

increasingly and selectively adopting

incident, the Blood Service made

agile approaches to improve the speed

cybersecurity a top priority and

of the technology transformation and

implemented an aggressive cyberse-

manage the risks of delivery. With this

curity capability for detection,

in mind, a cultural shift was needed. w w w.gi ga bi t ma ga z in e. com