A S I A – PA C I F I C
CLICK TO WATCH : FWD INSURANCE PROFILE 291 understanding of the value that technol-
better understand who they are as a
ogy can bring. However, this is with the
person. What are their key strengths
caveat that longstanding employees,
against particular areas of improve-
some with decades of experience
ment? At the same time, infusing the
at the company, have to also see this
Agile mindset and Lean thinking, which
value in order for the business to reap
we believe are the key ingredients for
financial rewards.
our highly dynamic and fast-moving
Providing mindset and culture training which is open for any interested
environment” adds Chantaravannakul. For FWD Thailand, ‘digital’ doesn’t
employee, the business has therefore
solely encompass IT or technology,
focused on making its workers more
but is a mixture between customer
agile and has also worked to enhance
centricity, marketing, operations and
their emotional intelligence.
IT. Over 150 people from multiple
“We can customise our courses which are open for all employees to
departments consequently form part of its digital operations. w w w.gi ga bi t ma ga z in e. com