Digital Transformation. Although the impact of digitization is not new, the digital economy is entering a new age that presents unprecedented challenges for all CEOs. Digitization can extend the reach of organizations, improve management decisions, and speed the development of new products and services. At the same time, the excessively rapid adoption of technologies can disrupt traditional business models. Organizations need to carefully tread the path towards digital transformation with a concrete strategy all levels of an organization. Bringing digital and transformation together With extensive experience in understanding the digital economy, Capgemini is strategically placed to help clients deliver better products, services and business processes through digitization, from beginning till end, through a collaborative, relationship-based approach. Our commitment is to deliver significant improvements in value and performance. So we did for KLM, we engaged very closely with KLM on their digital journey.
Capgemini helped Transavia taking off with Netsuite OneWorld, in order to align Transavia in the Netherlands and France, their processes and various systems. The NetSuite implementation includes general accounting, accounts payable, accounts receivable, fixed assets and revenue recognition. KLM and their digital journey Capgemini is a trusted partner of Airfrance KLM for more than two decades and delivered many successful projects. In the digital changing world, the customer requirements and expectations are changing very rapidly, there is more emphasis on real time data, on operational data
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and on finding the meaningful information about customer behavior and experience. To become a customer-centric organization, KLM has started focusing on customer journeys, customer experience, giving more accurate information to their customer at each touch points like before flight, at airport, at security, check-in, in-flight and post flight. KLM also realized that they have to empower their employees by giving the right information and tooling so they can provide the right information to the end customers. Capgemini has engaged very closely with KLM on the digital transformation and started supporting KLM on various project under the umbrella of digital transformation. To improve the employee centricity, Capgemini is engaged in the HR transformation at KLM using SAP Successfactors. With this initiative KLM empowers its employee with the right tooling. Capgemini is also engaged in employee promoter score, employee service hub, employee seamless check-in and many more. Also, Capgemini is supporting KLM in improving the employee tooling by automating the manual way of working for the employees in engineering and maintenance, KLM catering services, KLM ground operations and other departments. Capgemini has successfully delivered the salesforce implementation for the Airfrance KLM b2b organization across 105 countries, within time, budget and quality. We believe that digital transformation is first and foremost a business transformation. People, not technology, are the most important piece in the digital transformation puzzle. And this is a value both KLM and Capgemini share. Capgemini employees are very passionate about working for and within the KLM organization and we strive continuing this partnership for many years.