USA
Year founded
1999 says, “aided by technology changes like the virtualization of servers, which allows them to compress their IT hardware even further. Pretty soon they have a data center that’s only 20 percent utilized. It becomes a big financial and technical burden.” This takes away the reason to have their own data centers so they seek partners they can trust to put their business into. This is where Rackspace steps in. “There are a number of operating mechanisms that Rackspace has implemented to provide a reliable
service for our customers. These operating mechanisms include global standardization programs, the rigor of our change management, the meticulous way we deploy and interact with our infrastructure and our response to issues.” Hawkins continues: “There will always be things that go wrong in a data center hosting environment. What makes Rackspace unique is how we respond to those issues. The combination of Fanatical Support and a very mature Root Cause Analysis (RCA) methodology certainly sets
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