INDEX
SPOTLIGHT
orders, Lee uses Zoom and short videos, emails, and
might still sound like the sweeper is going fast. So, our
text messaging to keep all employees informed of
policy is to hold truck speeds at whatever is best for
what is going on.
the efficiency of the vehicle. On the dust side, we just
Pacific’s winning formula for successful team-building and a healthy workplace culture further includes the
explain that sweeping is not a dustless process. Most customers are satisfied with that explanation, once you
practical fundamentals for
help them understand the
employee satisfaction — a
...our policy is
full package of benefits,
Pacific is carb emissions-
to hold truck
compliant under California
speeds at whatever
regulations. The company
including health 401K, and paid leave.
nature of this kind of service.”
KEY CHALLENGES FOR THE PACIFIC TEAM
is best for the
The two largest complaints
efficiency of
that the field services team
the vehicle.
has sold off all its older equipment over the past ten years so that every existing piece is in compliance. Lee
receive from customers are
reflects, “It cost us a small
about dust in the air and
fortune to replace expensive
the perceived speed of the vehicles. Lee said that it
equipment that California forced us to retire. Not
was complaints about sweepers going too fast that
all companies are compliant, but we’ve made the
motivated the development of Pacific’s “Dirt Free
investment so that our customers don’t have to
Guarantee.” He explained, “We could go 5 mph, but it
worry about us being compliant. Our customers are continued on page 36
3 4 NORTH AMERIC AN S WE E P E R S EP T EM BER 2020
Vi si t Us
