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Stefanny Guzman 5th Bil. #

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Tabla de contenido Pictionary................................................................................................................................3 Pictionary.............................................................................................................................4 Pictionary.........................................................................................................................5 Business Letters......................................................................................................................6 Business Letters...................................................................................................................7 Business Letters...............................................................................................................8 Business Letters........................................................................................................9 Business Letters................................................................................................................10 Business Letters.............................................................................................................11 Business Letters..........................................................................................................12 Letters...................................................................................................................................13 Letters............................................................................................................................14 Letters.........................................................................................................................15 Letters........................................................................................................................16 Letters............................................................................................................................17 Letters.........................................................................................................................18

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Pictionary:

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1st Pictionary Sentences This pictionary is applicable for Commercial class.

Word Applicable

Definition Relevant.

Closure

State of being concluded.

I will closure my career next year.

Discount

Reduction from the regular price.

My favorite store has discounts this month.

Fiscal

Financial.

The fiscal has a demand.

Motivate

Move to action.

I have to be motivate for make a good job.

Picture


Potential

Possible.

All the people can have the potential to be good.

Recipient

One who receive.

Today I receive a lot of mails.

Weather Vane

A device for showing wind direction.

I saw a weather vane in the farm.

2nd Pictionary Dispatch

A message

She ask me for your dispatch.

Divulge

To reveal or disclose

He divulges the entire problem.

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Salvage

To save from destruction

They salvage the people in the pool.

Savvy

Insight, understanding

My mom has a lot of savvy.

Superfluous

Extra, more than necessary

She has superfluous of coins.

Unsolicited

Unrequested

She unsolicited the car.

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Request Letters: The reasons for writing a request letter: 1. To obtain information. 2. To receive printed matter 3. To receive sample products 4. To order merchandise 5. To engage services 6. To make reservations 7. To seek special favors

The request letter should be: 1. Be specific and brief 2. Be reasonable 3. Provide complete, accurate information

The tact and courtesy are essential when you want your reader to act.

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Inquiries: This letter is easy to answer; it has no immediate reward or advantage. This letter will build your goodwill. You should decide exactly what you want before you write; it has to have specific information, as well as specific action. This letter includes specific questions worded to obtain specific answers. For give a clear picture of what you are looking for; you will mention the reason for your inquiry and letting them know when you intend to buy. When a request does not involve a future sale, you should make your letter even more convenient for your reader: 1. List the specific facts you want 2. Enclose a self-addressed, stamped envelope 3. Suggest a way in which you can reciprocate

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Order letters: This letter must include complete, accurate information: 1. The name of the item being ordered 2. The item’s number 3. Quantity desired 4. Description 5. Unit price 6. Applicable discounts 7. Applicable sales tax 8. Total price 9. Method of payment 10. Desired delivery date 11. Method of shipment 12. Delivery address 13. Authorized signature

In addition, if your order is in response to an advertisement, you should mention its source.

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Replies: A request is similar to a reply. It should be specific and complete. However, it is not necessary for a reply to be brief. This type of replies, include: 1. Acknowledgments 2. Follow-ups 3. Confirmations 4. Remittances 5. Order acknowledgments 6. Stopgap letters 7. Inquiry replies 8. Referrals 9. Refusals

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Acknowledgments: This letter should be written when you receive merchandise, material, money, or information. Such a letter is a courtesy, letting your reader know that his communication has reached its destination.

Order acknowledgments: It is establish your goodwill and your company’s goodwill too, by reassuring the customer that the order has been received. This letter welcomes the new customer and encourages further business. It should let the customer know exactly how the order is being handled by: 1. Mentioning the date of the order 2. Including the order or invoice number 3. Explaining the date and method of shipment 4. Acknowledging the method of payment.

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It should express your appreciation for the order and assure the customer that it will be filled. It is often an opportunity for a sales pitch.

Delayed delivery: This letter it is caused by the seller, not the buyer. The customer deserves an explanation. It should express that you understand the customer’s disappointment and regret the inconvenience. This letter must avoid a negative tone. It should stress that the merchandise is worth waiting for and assume that the customer is willing to wait.

Partial shipment: This letter must be informed that certain items have been back ordered. It should also make an attempt to resel

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Calle 31 32-73, zone 5 Guatemala, Guatemala 01005 January 29, 2014

Pet & Us Calle 20 30-18, zone 18 Guatemala, Guatemala 01018 Dear Sir or Madam: Recently, I have decided to purchase a dog, I would like to know information from an expert who can recommend me a breed which best fits my family needs. My house is somewhat big; it has a big backyard with a big pool. I have two kids that are between 5 and 12 years old. I would like to purchase a puppy that can be a good friend for them. This purchase will be done on March 1, I would like the quotation with a price range between $400-450. Additionally I would like to know if it is possible to purchase a breed which will remain small. Sincerely yours, Stefanny Guzman

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Am-Lux Company, Inc. 529 Eaton Avenue Bethlehem, Pennsylvania 18115

January 30, 2014

Ms. Louisa Sanchez High Commission 705 Tenth Avenue New York, New York 10077 Dear Ms. Sanchez: Subject: Permission for Photocopies Recently, I have read an article by you, entitled “From Lead to Deal: Ten Over-Looked Steps to Closure” in your most famous magazine “High Commission”. I believe that if the twenty five salespeople, in my department, read this article, will be helpful for our company. I would like to know if it is possible to requesting you permission to make the twenty five copies of your article for circulation only within my company because I really want to make a good job and have better workers. This could benefit you with your magazine sales because, as you know, your article will be recognized it. Sincerely yours, Stefanny Guzman Sales Supervisor Perez M. 15


Beauty Boutique 250 Commonwealth Avenue Boston, Massachusetts 02118

February 12, 2014

Belcorp 94 State Road West Yarmouth, Massachusetts 02757 Dear sir or Madam: We would like to order the following products: Amoun Item Code t 5 Cutis normal a seco 95079 6 Base efecto Relleno. Clair 1 01497 3 SuprĂŠmacie NX Noche 00792 8 Regression Noche 24030

Unit Price

Total

$19.25 26.75 56.25 50.00

$97.50 160.50 168.75 400.00 $826.75

We would like to obtain these products on March 1st by air express. This order will be cancelled on account number 2040-10. We could appreciate to know, when the next L’bel catalog will come.

Sincerely yours, Stefanny Guzman Assistant Buyer Sonia M. 16


LAWSEN LIVEN COMPANY P.O. Box 762 Bloomfield, New Jersey 07003

March 5, 2014

Mrs. Marianne Rollins 444 Ross Avenue Caldwell, New Jersey 07006 Dear Mrs. Rollins: Your order No. 776, of one set of Floral Mist queen-size sheets and pillow cases unfortunately is delay in shipping because of a factory strike and all orders have been held up. Nevertheless, the negotiations are progressing and a settlement is expected soon. We assure you that this is a temporary situation and in couple of days we will send you the order. We are really sorry for this delay; we will make sure to add your name at the beginning of the deliveries list. Sincerely yours,

Stefanny Guzman Sales Apartment

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Carla M.

LAICO PRODUCTS 34 Green Street Miami, Florida 45382

March 6, 2014

Mr. John Smith 4091 West Ninth Street Winston-Salem, North Carolina 27102 Dear Mr. Smith: Thank you for your recent order, number 43-7 for 37 Revlon lipstick, code 438-51 and 12 Loreal beauty sets, code 332-1. It is always a pleasure to serve an old friend. Your 37 Revlon lipstick code 438-51 have been shipped by air express and should arrive at your boutique within the week. Unfortunately, your 12 Loreal beauty sets, code 332-1, has been depleted because of a delay in shipments from Miami. We hope to have them on their way to you in two weeks. Sincerely yours,

Stefanny Guzman Sales Manager 18


Carmen S.

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Copia portfolio pdf