Ft issue3 2013

Page 69

Rewarded for satisfaction E

lwood and Capper Ltd., funeral directors from Dunmurry, Co. Down have been recognized for their customer service by Funeral Planning Services. Funeral Planning Services (FPS) provide a customer satisfaction survey with every funeral plan guarantee pack and such was the level of satisfaction with Elwood and Capper that the firm have won an annual competition. David Capper commented, “We are delighted to have been recognized by our clients. We are determined to offer the best possible service, including the peace of mind which comes from planning and paying for a funeral in advance. It is pleasing that the FPS customer satisfaction surveys have been so positive and we are proud of the award”.

Brian Elwood (left) & David Capper (right) of Elwood & Capper Ltd. Dunmurry

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Quality Memorial Stationery FuneralTimes | 69


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