MEMORANDUM – SET 2413 Paysandú, 9 de abril de 2012. De: A: Asunto:
Secretario Técnico (Ing. Alejandro Arcelus) Comité Científico Respuesta a la Nota CARU SET 061/12-CA.
Tengo el agrado de dirigirme a ese Órgano Subsidiario de CARU a efectos de remitir la respuesta recibida del Sr. Philippe Morneau de los laboratorios AGAT Limitée a la nota CARU SET 061/12-CA. En efecto, el Director del laboratorio en la Provincia de Québec reconoce que la preocupación transmitida, así como las consideraciones efectuadas son de recibo, brindando un resumen de las causas por las cuales fueron generados los reportes de no conformidad. Asimismo, se recibieron copias revisadas de todos los informes emitidos hasta la fecha. Sin otro particular les saluda atentamente,
ING. ALEJANDRO ARCELUS Secretario Técnico-CARU
Page 1 of 2
Ing. Alejandro Arcelus De:
Philippe Morneau [Morneau@agatlabs.com]
Enviado el: Jueves, 05 de Abril de 2012 05:43 p.m. Para:
arcelus@caru.org.uy
Asunto:
CARU - your letter
Hello Alejandro, In response to your letter dated February 8, 2012, please accept this email as my formal response to your concerns. After completing a review of all CARU files as well as all of the raw data and the client services communications, I have found that your concerns were indeed well founded. We have completed several non conformance reports and implemented corrective actions that will eliminate the chances of the same problems occurring in the future. Wendy will be transmitting all of your certificates of analysis again. To summarize the cause of the problems encountered with the original transmission of our results to you; they were caused by the combination of programming problems with our translation tool which was used to provide you with results in English plus some confusion when units were changed at your request from the original data. Ultimately additional document review would have picked up these errors so there was a lack of supplemental report screening. With respect to your specific concerns, please accept the following comments: A) Hardness results – problems occurred converting the results to units that were requested (change units, multiply or divide results by appropriate factor, then re translate the document so that the units appear correctly in both versions). B) Ca, Mg, Na, K results – similar conversion problems as in a). C) Ca, k, Na, Mg results – similar conversion problems as in a). D) Total Sulphur – incorrectly translated, should have read Sulphide or Total Sulphide in all reports. E) RDL – Reported Detection Limit. This limit is determined arbitrarily based on observations made for a wide variety of sample matrices in order to allow for efficient processing of the many different samples that are analyzed without sacrificing time or damaging analytical instrumentation. It is either equal to the validated method detection limit or greater within reason so as not to pass any regulations once a dilution factor is applied. We sincerely apologize for the confusion that these problems caused you. It is clear that you made significant effort to understand the numbers that we sent you despite the fact that it was impossible to decipher them without the original versions of the certificates and the data. Please replace the old reports with the new ones being sent by Wendy. I wish that we could have communicated a little more regularly and before these problems were included in the series of reports that were sent to you so that we could have ironed out some of the kinks in the tools that we were using to generate the reports and make changes based on your requests. I am confident that both the procedural changes as well as software programming changes that I have implemented following your letter have improved our procedures and will help ensure that these problems do not happen in the future for any results that require similar measures. If you require any additional information or explanation please do not hesitate to contact me anytime. Sincerely,
09/04/2012
Page 2 of 2
Philippe Morneau, B.Sc., M.E.Sc., chimiste Directeur, Province de QuĂŠbec/Director, Province of Quebec AGAT Laboratoires 9770 route Transcanadienne Ville Saint Laurent, QuĂŠbec H4S 1V9 514 337 1032 514 333 3046 fax 514 821 8323 cell
-This email was Anti Virus checked by Astaro Security Gateway. http://www.astaro.com ********** Confidential ********
09/04/2012
9770 ROUTE TRANSCANADIENNE ST. LAURENT, QUEBEC CANADA H4S 1V9 TEL (514)337-1000 FAX (514)333-3046 http://www.agatlabs.com
CLIENT NAME: C.A.R.U COSTANERA NOTRE S/N 60.000 PAYSANDU 57097 ATTENTION TO: ALEJANDRO ARCELUS PROJECT NO: AGAT WORK ORDER: 11M532404 TRACE ORGANICS REVIEWED BY: FĂŠlix Brasseur, chimiste WATER ANALYSIS REVIEWED BY: Georgi Lazarov, chimiste DATE REPORTED: 2012-02-16 VERSION*: 1 PAGES (INCLUDING COVER): 9
Should you require any information regarding this analysis please contact your client services representative at (514) 337-1000
*NOTES
All samples will be disposed of within 30 days following analysis. Please contact the lab if you require additional sample storage time. Laboratories Page 1 of 9 This version replaces and cancels all previous versions, if applicable. Reproduction of this document is prohibited, in whole or part, unless authorised in writing by the laboratory. The results relate only to the samples analyzed
RDL - Reported Detection Limit;
G / S - Guideline / Standard
100
SAMPLE DESCRIPTION: SAMPLE TYPE: DATE SAMPLED: G/S RDL 230
Effluent Effluent 2011-09-19 2738384
Certified By:
Petroleum Hydrocarbons C10-C50 DATE REPORTED: 2012-02-16
ATTENTION TO: ALEJANDRO ARCELUS SAMPLING SITE:UPM
9770 ROUTE TRANSCANADIENNE ST. LAURENT, QUEBEC CANADA H4S 1V9 TEL (514)337-1000 FAX (514)333-3046 http://www.agatlabs.com
Page 2 of 9
This version replaces and cancels all previous versions, if applicable. Reproduction of this document is prohibited, in whole or part, unless authorised in writing by the laboratory. The results relate only to the samples analyzed
CERTIFICATE OF ANALYSIS
AGAT Laboratories’ procedure for signatures and signatories adheres strictly to the requirements of accreditation ISO 17025:2005 as required by CALA, SCC and MDDEP where applicable. All electronic signatures on AGAT certificates are password protected and all signatories meet their regional and scope of accreditation requirements and are approved by CALA, SCC and MDDEP.
Comments:
Unit
µg/L
Parameter
Petroleum Hydrocarbons C10 - C50
DATE RECEIVED: 2011-09-23
CLIENT NAME: C.A.R.U SAMPLED BY:
AGAT WORK ORDER: 11M532404 PROJECT NO:
Certificate of Analysis
Unit
RDL - Reported Detection Limit;
mg/L
G / S - Guideline / Standard
5.0
SAMPLE DESCRIPTION: SAMPLE TYPE: DATE SAMPLED: G/S RDL 5.4
Effluent Effluent 2011-09-19 2738384
Certified By:
Total Oil and Grease DATE REPORTED: 2012-02-16
ATTENTION TO: ALEJANDRO ARCELUS SAMPLING SITE:UPM
9770 ROUTE TRANSCANADIENNE ST. LAURENT, QUEBEC CANADA H4S 1V9 TEL (514)337-1000 FAX (514)333-3046 http://www.agatlabs.com
Page 3 of 9
This version replaces and cancels all previous versions, if applicable. Reproduction of this document is prohibited, in whole or part, unless authorised in writing by the laboratory. The results relate only to the samples analyzed
CERTIFICATE OF ANALYSIS
AGAT Laboratories’ procedure for signatures and signatories adheres strictly to the requirements of accreditation ISO 17025:2005 as required by CALA, SCC and MDDEP where applicable. All electronic signatures on AGAT certificates are password protected and all signatories meet their regional and scope of accreditation requirements and are approved by CALA, SCC and MDDEP.
Comments:
Total Oil and Grease
Parameter
DATE RECEIVED: 2011-09-23
CLIENT NAME: C.A.R.U SAMPLED BY:
AGAT WORK ORDER: 11M532404 PROJECT NO:
Certificate of Analysis
Unit
mg/L
RDL - Reported Detection Limit;
Parameter
G / S - Guideline / Standard
0.02
SAMPLE DESCRIPTION: SAMPLE TYPE: DATE SAMPLED: G/S RDL <0.02
Effluent Effluent 2011-09-19 2738384
Certified By:
Chlorate DATE REPORTED: 2012-02-16
ATTENTION TO: ALEJANDRO ARCELUS SAMPLING SITE:UPM
9770 ROUTE TRANSCANADIENNE ST. LAURENT, QUEBEC CANADA H4S 1V9 TEL (514)337-1000 FAX (514)333-3046 http://www.agatlabs.com
Page 4 of 9
This version replaces and cancels all previous versions, if applicable. Reproduction of this document is prohibited, in whole or part, unless authorised in writing by the laboratory. The results relate only to the samples analyzed
CERTIFICATE OF ANALYSIS
AGAT Laboratoriesâ&#x20AC;&#x2122; procedure for signatures and signatories adheres strictly to the requirements of accreditation ISO 17025:2005 as required by CALA, SCC and MDDEP where applicable. All electronic signatures on AGAT certificates are password protected and all signatories meet their regional and scope of accreditation requirements and are approved by CALA, SCC and MDDEP.
Comments:
Chlorate
DATE RECEIVED: 2011-09-23
CLIENT NAME: C.A.R.U SAMPLED BY:
AGAT WORK ORDER: 11M532404 PROJECT NO:
Certificate of Analysis
Unit
RDL - Reported Detection Limit;
mg/L mg/L umhos/cm mg/L mg/L mg/L mg/L mg/L mg/L mg/L mg/L Cl
G / S - Guideline / Standard
0.067 1.0 10 5 0.0001 0.067 0.02 2 25 0.02 0.5
SAMPLE DESCRIPTION: SAMPLE TYPE: DATE SAMPLED: G/S RDL 1.74 3.8 4010 200 0.0001 0.070 0.82 60 3090 0.19 2
Effluent Effluent 2011-09-19 2738384
Certified By:
Inorganics DATE REPORTED: 2012-02-16
ATTENTION TO: ALEJANDRO ARCELUS SAMPLING SITE:UPM
9770 ROUTE TRANSCANADIENNE ST. LAURENT, QUEBEC CANADA H4S 1V9 TEL (514)337-1000 FAX (514)333-3046 http://www.agatlabs.com
Page 5 of 9
This version replaces and cancels all previous versions, if applicable. Reproduction of this document is prohibited, in whole or part, unless authorised in writing by the laboratory. The results relate only to the samples analyzed
CERTIFICATE OF ANALYSIS
AGAT Laboratoriesâ&#x20AC;&#x2122; procedure for signatures and signatories adheres strictly to the requirements of accreditation ISO 17025:2005 as required by CALA, SCC and MDDEP where applicable. All electronic signatures on AGAT certificates are password protected and all signatories meet their regional and scope of accreditation requirements and are approved by CALA, SCC and MDDEP.
Comments:
Ammonia Total Kjeldahl Nitrogen Conductivity Chemical Oxygen Demand Total Mercury Nitrite plus Nitrate Total Phosphorous Total Suspended Solids Total Solids Sulphide AOX
Parameter
DATE RECEIVED: 2011-09-23
CLIENT NAME: C.A.R.U SAMPLED BY:
AGAT WORK ORDER: 11M532404 PROJECT NO:
Certificate of Analysis
G / S - Guideline / Standard
2 2 2 1 2 0.01 0.003 0.003 0.0008 0.002 0.001 0.3 0.002 0.001 0.005 0.06
SAMPLE DESCRIPTION: SAMPLE TYPE: DATE SAMPLED: G/S RDL 157 15 938 67 9 <0.01 <0.003 0.008 <0.0008 0.01 <0.001 <0.3 0.003 0.003 0.072 <0.06
Effluent Effluent 2011-09-19 2738384
Certified By:
Metals DATE REPORTED: 2012-02-16
ATTENTION TO: ALEJANDRO ARCELUS SAMPLING SITE:UPM
9770 ROUTE TRANSCANADIENNE ST. LAURENT, QUEBEC CANADA H4S 1V9 TEL (514)337-1000 FAX (514)333-3046 http://www.agatlabs.com
Page 6 of 9
This version replaces and cancels all previous versions, if applicable. Reproduction of this document is prohibited, in whole or part, unless authorised in writing by the laboratory. The results relate only to the samples analyzed
CERTIFICATE OF ANALYSIS
AGAT Laboratoriesâ&#x20AC;&#x2122; procedure for signatures and signatories adheres strictly to the requirements of accreditation ISO 17025:2005 as required by CALA, SCC and MDDEP where applicable. All electronic signatures on AGAT certificates are password protected and all signatories meet their regional and scope of accreditation requirements and are approved by CALA, SCC and MDDEP.
RDL - Reported Detection Limit;
Comments:
Unit
mg/L mg/L mg/L mg/L mg/L mg/L mg/L mg/L mg/L mg/L mg/L mg/L mg/L mg/L mg/L mg/L
Calcium Magnesium Sodium Potassium Silicon Chromium Copper Zinc Cadmium Nickel Lead Iron Selenium Arsenic Manganese Boron
Parameter
DATE RECEIVED: 2011-09-23
CLIENT NAME: C.A.R.U SAMPLED BY:
AGAT WORK ORDER: 11M532404 PROJECT NO:
Certificate of Analysis
9770 ROUTE TRANSCANADIENNE ST. LAURENT, QUEBEC CANADA H4S 1V9 TEL (514)337-1000 FAX (514)333-3046 http://www.agatlabs.com
Quality Assurance CLIENT NAME: C.A.R.U
AGAT WORK ORDER: 11M532404
PROJECT NO:
ATTENTION TO: ALEJANDRO ARCELUS
SAMPLED BY:
SAMPLING SITE:UPM
Trace Organics Analysis RPT Date: 2012-02-16
PARAMETER
DUPLICATE Batch
Sample Id
Dup #1
Dup #2
REFERENCE MATERIAL RPD
Method Blank
Measure d Value
Acceptable Limits
METHOD BLANK Recovery
Lower Upper
Acceptable Limits
MATRIX SPIKE Recovery
Lower Upper
Acceptable Limits Lower Upper
Total Oil and Grease Total Oil and Grease
1
MR
20.8
20.6
1.0%
< 5.0
80%
70% 130%
NA
70% 130%
NA
70% 130%
Petroleum Hydrocarbons C10-C50 Petroleum Hydrocarbons C10 - C50
1
MR
1750
2260
25.4%
< 100
90%
70% 130%
NA
70% 130%
NA
70% 130%
Certified By: AGAT Laboratoriesâ&#x20AC;&#x2122; procedure for signatures and signatories adheres strictly to the requirements of accreditation ISO 17025:2005 as required by CALA, SCC and MDDEP where applicable. All electronic signatures on AGAT certificates are password protected and all signatories meet their regional and scope of accreditation requirements and are approved by CALA, SCC and MDDEP.
QUALITY ASSURANCE REPORT
Page 7 of 9
This version replaces and cancels all previous versions, if applicable. Reproduction of this document is prohibited, in whole or part, unless authorised in writing by the laboratory. The results relate only to the samples analyzed
9770 ROUTE TRANSCANADIENNE ST. LAURENT, QUEBEC CANADA H4S 1V9 TEL (514)337-1000 FAX (514)333-3046 http://www.agatlabs.com
Quality Assurance CLIENT NAME: C.A.R.U
AGAT WORK ORDER: 11M532404
PROJECT NO:
ATTENTION TO: ALEJANDRO ARCELUS
SAMPLED BY:
SAMPLING SITE:UPM
Water Analysis RPT Date: 2012-02-16
PARAMETER
DUPLICATE Sample Id
Batch
Dup #1
Dup #2
REFERENCE MATERIAL RPD
Method Blank
Measure d Value
Acceptable Limits
METHOD BLANK Recovery
Acceptable Limits
MATRIX SPIKE Recovery
Acceptable Limits
Lower Upper
Lower Upper
Lower Upper
70% 130%
101%
70% 130%
Chlorate Chlorate
1
2723839
< 0.02
< 0.02
0.0%
< 0.02
105%
70% 130%
Inorganics Ammonia Total Kjeldahl Nitrogen Conductivity Chemical Oxygen Demand Total Mercury
1 1 1 1 1
NA NA 2738384 NA NA
NA NA 4010 NA NA
NA NA 4000 NA NA
0.0% 0.0% 0.2% 0.0% 0.0%
< 0.067 < 1.0 < 10 <5 < 0.0001
102% 94% 102% 93% 116%
80% 80% 80% 80% 80%
120% 120% 120% 120% 120%
87% 106% 106% 103% 107%
80% 80% 80% 90% 90%
120% 120% 120% 110% 110%
NA NA NA NA 105%
80% 80% 80% 80% 80%
120% 120% 120% 120% 120%
Nitrite plus Nitrate Total Phosphorous Total Suspended Solids Total Solids Sulphide
1 1 1 1 1
NA NA NA NA NA
NA NA NA NA NA
NA NA NA NA NA
0.0% 0.0% 0.0% 0.0% 0.0%
< 0.067 < 0.02 <2 < 25 < 0.02
116% 91% 95% NA 82%
80% 80% 50% 80% 80%
120% 120% 150% 120% 120%
101% 91% NA NA 104%
80% 120% 80% 120% 0% 0% 0% 0% 80% 120%
101% 99% NA NA 88%
80% 80% 80% 80% 80%
120% 120% 120% 120% 120%
Metals Calcium Magnesium Sodium Potassium Silicon
929 929 929 929 929
NA NA NA NA NA
NA NA NA NA NA
NA NA NA NA NA
0.0% 0.0% 0.0% 0.0% 0.0%
<2 <2 <2 <1 <2
91% 88% 86% 89% NA
80% 80% 80% 80% 80%
120% 120% 120% 120% 120%
98% 97% 95% 96% 117%
80% 80% 80% 80% 80%
120% 120% 120% 120% 120%
104% 103% 104% 103% NA
80% 80% 80% 80% 80%
120% 120% 120% 120% 120%
Chromium Copper Zinc Cadmium Nickel
929 929 929 929 929
NA NA NA NA NA
NA NA NA NA NA
NA NA NA NA NA
0.0% 0.0% 0.0% 0.0% 0.0%
< 0.01 < 0.003 < 0.003 < 0.0008 < 0.002
92% 101% 98% 101% 105%
80% 80% 80% 80% 80%
120% 120% 120% 120% 120%
101% 90% 88% 89% 94%
80% 80% 80% 80% 80%
120% 120% 120% 120% 120%
NA NA 85% 114% 81%
80% 80% 80% 80% 80%
120% 120% 120% 120% 120%
Lead Iron Selenium Arsenic Manganese
929 929 929 929 929
NA NA NA NA NA
NA NA NA NA NA
NA NA NA NA NA
0.0% 0.0% 0.0% 0.0% 0.0%
< 0.001 < 0.3 < 0.002 < 0.001 < 0.005
99% 120% 103% 99% NA
80% 80% 80% 80% 80%
120% 120% 120% 120% 120%
92% 104% 90% 93% 104%
80% 80% 80% 80% 80%
120% 120% 120% 120% 120%
NA 82% NA 101% NA
80% 80% 80% 80% 80%
120% 120% 120% 120% 120%
Boron
929
NA
NA
NA
0.0%
< 0.06
119%
80% 120%
93%
80% 120%
102%
80% 120%
Certified By: AGAT Laboratoriesâ&#x20AC;&#x2122; procedure for signatures and signatories adheres strictly to the requirements of accreditation ISO 17025:2005 as required by CALA, SCC and MDDEP where applicable. All electronic signatures on AGAT certificates are password protected and all signatories meet their regional and scope of accreditation requirements and are approved by CALA, SCC and MDDEP.
QUALITY ASSURANCE REPORT
Page 8 of 9
This version replaces and cancels all previous versions, if applicable. Reproduction of this document is prohibited, in whole or part, unless authorised in writing by the laboratory. The results relate only to the samples analyzed
9770 ROUTE TRANSCANADIENNE ST. LAURENT, QUEBEC CANADA H4S 1V9 TEL (514)337-1000 FAX (514)333-3046 http://www.agatlabs.com
Method Summary CLIENT NAME: C.A.R.U
AGAT WORK ORDER: 11M532404
PROJECT NO:
ATTENTION TO: ALEJANDRO ARCELUS
SAMPLED BY: PARAMETER
SAMPLING SITE:UPM DATE PREPARED
DATE ANALYZED
AGAT S.O.P
LITERATURE REFERENCE
ANALYTICAL TECHNIQUE
Trace Organics Analysis Petroleum Hydrocarbons C10 - C50
2011-09-29
2011-09-29
ORG-100-5104F
MA.400-Hyd. 1.1
GC/FID
Total Oil and Grease
2011-09-29
2011-09-30
ORG-100-5105F
MA.415-HGT 1.0
MICROBALANCE
Chlorate
2011-09-27
2011-09-27
INOR-121-6005
SM 4110 B
Ammonia
2011-09-30
2011-10-07
INOR-101-6051F
SM 4500-NH3 F
Total Kjeldahl Nitrogen
2011-09-29
2011-09-30
INOR-101-6048F
MA.300-NTPT 1.1
Conductivity
2011-09-29
2011-09-29
INOR-101-6016F
MA.115-Cond. 1.0 r3
AQ-2 DISCRETE ANALYZER AQ-2 DISCRETE ANALYZER EC METER
Chemical Oxygen Demand
2011-09-26
2011-09-26
INOR-101-6042F
MA.315-DCO 1.0 r4
SPECTROPHOTOMETER
Total Mercury
2011-09-30
2011-09-30
MET-101-6102F
EPA 245.5
FIMS
Nitrite plus Nitrate
2011-09-26
2011-09-26
INOR-101-6004F
SM 4110B 21éd. 2005
Total Phosphorous
2011-09-30
2011-10-11
INOR-101-6048F
MA.300-NTPT 1.1
Total Suspended Solids
2011-09-29
2011-09-30
INOR-101-6028F
MA.104-S.S. 1.0 r4
ION CHROMATOGRAPH AQ-2 DISCRETE ANALYZER OVEN
Total Solids
2011-09-26
2011-09-28
INOR-101-6029F
MA.100-S.T. 1.0 r4
OVEN
Sulphide
2011-09-29
2011-09-29
INOR-101-6055F
MA.300-S 1.1 r2
SPECTROPHOTOMETER
2011-10-06
Subcontracted
Subcontracted
N/A
Calcium
2011-09-29
2011-09-29
MET-101-6107
EPA 6010
ICP/OES
Magnesium
2011-09-29
2011-09-29
MET-101-6107
EPA 6010
ICP/OES
Sodium
2011-09-29
2011-09-29
MET-101-6107
EPA 6010
ICP/OES
Potassium
2011-09-29
2011-09-29
MET-101-6107
EPA 6010
ICP/OES
Silicon
2011-09-29
2011-09-29
MET-101-6107
EPA 6010
ICP/OES
Chromium
2011-09-29
2011-09-29
MET-101-6105
EPA 6010
ICP-MS
Copper
2011-09-29
2011-09-29
MET-101-6105
EPA 6010
ICP-MS
Zinc
2011-09-29
2011-09-29
MET-101-6105
EPA 6010
ICP-MS
Cadmium
2011-09-29
2011-09-29
MET-101-6105
EPA 6010
ICP-MS
Nickel
2011-09-29
2011-09-29
MET-101-6105
EPA 6010
ICP-MS
Lead
2011-09-29
2011-09-29
MET-101-6105
EPA 6010
ICP-MS
Iron
2011-09-29
2011-09-29
MET-101-6105
EPA 6010
ICP-MS
Selenium
2011-09-29
2011-09-29
MET-101-6105
EPA 6010
ICP-MS
Arsenic
2011-09-29
2011-09-29
MET-101-6105
EPA 6010
ICP-MS
Manganese
2011-09-29
2011-09-29
MET-101-6105
EPA 6010
ICP-MS
Boron
2011-09-29
2011-09-29
MET-101-6105
EPA 6010
ICP-MS
Water Analysis
AOX
METHOD SUMMARY
Page 9 of 9
This version replaces and cancels all previous versions, if applicable. Reproduction of this document is prohibited, in whole or part, unless authorised in writing by the laboratory. The results relate only to the samples analyzed