CHARITY SPOTLIGHT {giving back}
THE BETTER BUSINESS BUREAU Building trust in the marketplace Jamie Killin | Web Editor
THE STORY The Better Business Bureau has been serving its communities for more than 100 years, helping to set the standard for ethical business behavior through its accreditation services and other programs. The Better Business Bureau in Phoenix has a long history itself, beginning as the Better Business Bureau of Maricopa 80 years ago after the then Merchants and Manufacturers Association learned of the concept in a nearby city. “They wanted to copy it but decided to create a Better Business Bureau versus doing it inside
the Merchants and Manufacturers Association, which was an association for businesses and business services,” said Matthew Fehling, the president and CEO of BBB Serving the Pacific Southwest. “So, in 1938 they set up a Better Business Bureau of Maricopa.” Since then, the Better Business Bureau and its associated foundation have helped to alert consumers of scams, provide important insights into businesses, help resolve disputes, educate the community on business best practices, provide scholarships and more.
THE CAUSE Many don’t realize that the Better Business Bureau is a nonprofit and that the organization
40 FRONTDOORS MEDIA | NOVEMBER 2018
doesn’t receive funding from the government or community members. Instead, it is
