FPA Build Quality Brochure

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Landmark places to stand the test of time

Central Park, NSW


L a n d m a r k p l ace s t o s t a n d t h e t e s t o f t i m e

Quality is the cornerstone of our legacy

In business since 1924, we take the responsibility of creating communities people can be proud to call home very seriously. Quality is the cornerstone of our legacy and reputation, which is why we have stringent quality assurance processes in place and our purchasers have access to dedicated care teams well beyond the settlement of their property. Here in New South Wales, tens of thousands of families call one of our neighbourhoods home. And such is our focus on customer care and delivery, 93% of our purchasers* say that they would buy with us again*. You can be confident that when you build with us, you’re supported by a team of specialists who are with you all the way from design, delivery, and beyond.

*Blue Planet Research, 2019

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Our quality process Design

A team of experts A team of in-house architects and top-tier architectural firms come together to design homes and buildings that balance form and function.

Check and re-check Plans are checked and re-checked before construction commences and throughout the construction process.

Rigorous vetting Third party builders and suppliers are rigorously vetted


On-site construction team Our own on-site construction and project management teams supervise the construction of all apartment buildings and independent consultants also review the works carried out.

Daily checks & weekly reviews A strict quality assurance process is followed including daily and weekly reviews.

Regular updates We keep you updated with regular construction updates to your inbox or via the myProsperity app.


Zero defect target Zero-defect target at handover.

Taking possession Our Customer Care team are on hand to manage any issues as you take possession.

Facilities management services Our Facilities Management team work for the Strata to maintain the ongoing quality of the building.

Our Customer Care Team

Our Care team are always there The Customer Care team are always available, no matter how long you’ve lived in your home.

Our 97 years’ experience matters You’re backed by a company that’s been creating proud communities since 1924 and is here for the long haul.

Warranty ProtectionsANTIES

Warranties Protection includes statutory building warranties under the Home Building Act to rectify any defects for up to 2 years and major defects for up to 6 years after you move in.

How this is managed The Strata Scheme Management Act outlines the timeframe and process for the Strata Plan to have inspections by an independent building consultant and for the appointed builder to close out any defects.


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Before you move in

Putney Hill Ryde NSW



A team of experts

On-site construction team

Working closely with our development and project management teams, our in-house design team and the appointed architect begin the process of creating buildings that beautifully balance form and function. During this phase, services and structural engineers, as well as facilities management experts play a key role, safeguarding structural design and establishing benchmarks for liveability and practicality.

Once construction commences, our in-house team of on-site project and construction managers - including Construction Director, oversee and ensure that builder quality assurance processes are adhered to. We also engage peer review engineers - independent evaluations by experts in the field - to frequently attend the site during the construction process and check the structure and services design for compliance and performance.

Check and re-check

Daily checks & weekly reviews

Before plans are signed off for construction, designs are checked and checked again. From external finishes and façade treatment to the finishes and inclusions including toilets and tapware, we’re across every detail.

A stringent quality management system is in place to assess on-site delivery of the building. This involves daily checks and weekly reviews on all work carried out, with any rectification works required dealt with accordingly.

Rigorous vetting

Regular updates

When appointing the builder, we undertake rigorous vetting to make sure they meet our standards for quality, safety, and worker welfare. Crucially, they must have the financial stability and service record to meet their statutory obligations for warranty.

Throughout the entire construction phase, our in-house Care team is there to keep you informed at every step. They’ll reach out to provide regular updates on the progress of your new home, as well as the details you need to prepare and provide for settlement at completion.


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Living in your home Handover Our target is zero defects at settlement, and it’s one we take very seriously. We want the moment you open the door to your new home to be one of joy and pride. As we get closer to completion and handover of a new home, our dedicated Quality Assurance teams inspect the property as many times as necessary until each home meets our exacting quality standards. Only then do we book in your pre-settlement inspection of your new home. Once you’ve collected your keys, if there’s anything you’re not happy with as you take possession of your new home, our Care Team is there to support you, either through our contact centre or via the on-line customer portal and app - myProsperity. When there is a Strata involved, you can rest easy knowing that Frasers Property Facilities Management Services will manage and maintain your building to the highest possible standard. Our Facilities Management team work for the Strata and are involved during the design and construction phase so they fully understand how your building is designed to perform.

E ve r y p ro j e c t w e d e l ive r a n d e ve r y home we build is a l o n g- l a s t i n g e x a m p l e o f o u r c e nt u r y - o l d l e g a c y i n Au s t r a l i a . I t ’s a p r iv i l e ge t o b r i n g p e o p l e ’s d re a m s t o l i fe a n d a re s p o n s i b i l i t y w e n e ve r t a ke fo r g r a nt e d .

Nigel Edgar General Manager, Residential NSW


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Timeline of key obligations How the warranty protections apply to your new home.

On completion Frasers Property submits a 2% security bond with Fair Trading NSW upon completion of the building. This marks the start of the 2 year defects period.

12 months After building work is complete, Frasers Property must appoint an independant building inspector (inspector appointment).

Warranty protections Warranties The Home Building Act sets out a warranty period where minor defects are warranted for two years, and major defects including structure, waterproofing, and fire safety systems are covered for a period of six years. It’s the responsibility of the owner to make a claim for any rectification works within the noted periods.

How this is managed The Strata Scheme Management Act applies to apartment buildings. This timeline of key obligations outlines the timeframe and process for the Strata Manager to arrange for an independant building consultant to conduct inspections and also the timeframe for the appointed builder to close out any defects.

15 - 18 months Independant building inspector conducts first inspection of the strata property and provides interim report to both Strata Manager, appointed builder and Frasers Property.

18 - 21 months Frasers Property to rectify any identified defective building works.

21 - 24 months Independant building inspector conducts final inspection and provides final report.

Our customer care team Our Care team are always there Our Care team will always be available to talk to, even long after the warranty period has ended. The Care team are on hand to inspect any items of concern in your home and to ensure the builder acts according to their obligations.

Our 97 years of experience matters We’ve been building homes and communities across Australia since 1924. That’s an almost century-long legacy of experience and scale that underpins all that we do. Backed by a global property business with $80 billion of assets under management and operations on five continents, we’re here for the long haul.

2 years Non major defects liability period expires. The builder is to have the defects completed at this stage.

6 years Major defects liabilty period expires.

Debbie Kokanovic, Prosperity Care Manager NSW


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Stronger, smarter, happier neighbourhoods since 1924 Frasers Property Australia has an almost century-long legacy of placemaking and community creation in New South Wales. From iconic coastal communities like Shell Cove and beloved city-shaping destinations like Central Park to new urban favorites like Ed.Square and Midtown at MacPark, every project that carries our name is delivered with meticulous care.

Central Park, Chippendale From former brewery to Sydney’s bustling new downtown, Central Park is the country’s most awarded project. Status: complete

Central Place, Sydney Central Place is the centrepiece of an ambitious $2.5 billion vision to deliver a new tech precinct and revitalised southern gateway to the Sydney CBD. Status: in planning phase

Discovery Point, Wolli Creek A perfect balance of inner-city buzz and relaxed, resort-style living on the banks of the Cook’s River. Status: complete

Midtown, Macquarie Park Midtown is Sydney’s most exciting new urban community. A place where everybody feels welcome, and everything you need— including transport, schools, childcare, shops, parks, gym and pool— is just a short stroll from home. Status: under construction

Ed.Square, Edmondson Park Ed.Square brings inner city edge to Sydney’s booming South West. With an emphasis on great dining, contemporary living, and easy transport, this is a neighbourhood with everything you need within walking distance.

Fairwater, Blacktown

Status: stage 1 complete

Status: nearing completion

Putney Hill, Ryde Inner-city lifestyle meets local village charm at Putney Hill, one of our most sought-after communities in recent years.

The Waterfront, Shell Cove Thirty years in the making, and one of the south coast’s most sought-after destinations, Shell Cove has transformed Shell harbour region with its harbourside lifestyle. With its own town centre and soon-to-be-delivered marina and waterfront dining precinct, this is coastal living at its best.

Status: complete

With its picturesque and secluded parkland setting in the established heart of Blacktown, Fairwater combines natural beauty with everything you need for exceptional urban living.

Status: under construction

For more information on our construction processes and quality assurance systems, send your questions to: construction@frasersproperty.com.au or call us on 13 38 38.

DISCLAIMER: The information and images in this brochure are intended as a general introduction to Frasers Property projects in NSW and do not form an offer, guarantee or contract. While reasonable care is taken to ensure that the contents of this brochure are correct, this information is to be used as a guide only. The map is an artist’s impression is not to scale and should be used as a guide only. While reasonable efforts have been made to ensure the accuracy of any distances stated, actual distances may vary based on a number of factors including traffic, weather, or other events and are to be used as a guide only. This material was prepared prior to the completion of design and construction of the masterplan featured. All images (including artist’s impressions) and plans are indicative only. The developer reserves the right to amend the finish and selections that constitute the external and internal fabric of the development due to unforeseen building constraints and product availability. Subject to Planning Approval. Purchasers must rely on their own enquiries. Produced January 2021.