Care & Rewards Brochure

A century of care & a lifetime of rewards

Introducing Care & Rewards for Frasers Property home owners

Welcome to Care & Rewards Care & Rewards is our industry-leading customer care and loyalty rewards program.

We want your property journey with us to be easy and enjoyable, and we'll be there for you every step of the way. When you purchase, you will have access to our dedicated Customer Care Team so you can feel proud and confident of your choice long after you make it.

Our Care starts with an attitude to go further for you.

With a century of experience, we know that it takes courage and commitment to form deep and meaningful connections to ensure people feel understood and appreciated. We've built our proud reputation on caring for the people we serve and the communities we help to create; whether you have purchased land, an apartment, a townhome, or an investment property, we are with you every step of the way.

We go beyond property.

That's our promise.

The feeling you get when you buy with Frasers Property Every customer deserves an excellent experience.

That's why we have created a 'Care Promise'. This promise ensures you know what to expect at every step of your journey, from initial discovery and purchase to your settlement long after moving in.

The personalised care and expert support from one of our dedicated Customer Care Team helps ensure we remain committed to creating dream homes and welcoming communities where families can thrive and belong.

Help is always available Our dedicated Customer Service and Customer Care Team are available to answer your questions as quickly as possible, no matter how big or small. If you need assistance outside these hours, the myFrasersProperty app is always at hand and is full of helpful information.

When you buy from us, you'll feel confident, cared for, appreciated and understood.

Confident

Things to really care about...

Enjoy peace of mind and care you can count on every step of the way. www.careandrewards.com.au

Customer Service Our team is here to answer any questions or concerns.

Tailored to your needs

Open communication

We listen

Understanding your needs

Our clear, simple and

We are always looking to

and requirements is at the

proactive communication

improve your customer

heart of what we do. We want

ensures you have a complete

experience. Your feedback

to make sure things run

picture of buying your

is always valued and

smoothly, and if issues arise,

property and its progress at

appreciated. If you have

our fast and flexible approach

each stage.

something to say, we want

helps address your concerns quickly.

From the start of construction,

to listen.

you'll be kept up-to-date on

Be sure to look out for our

the progress of property via

regular surveys and take the

the myFrasersProperty app.

opportunity to help us improve our care.

Cared For

Appreciated

Understood

myFrasersProperty

Your Customer

Property Trackers

mobile app

Care Team

Take control of your property

We have dedicated Customer

The 'Track my Property'

journey, from one location.

Care Teams in each state,

feature allows you to stay

here to help whenever you

up to date with your new

need us.

property's process, milestones and progress.

Stay connected every step of the way Stay on top of all your property information and updates with the myFrasersProperty app – exclusive to Frasers Property customers and Care & Rewards members. From property progress reports and notifications to special rewards and benefits, you now have a wealth of information at your fingertips.

All your property details are in one place.

Your personalised myFrasersProperty app dashboard tells you everything you need to know at a glance – without having to contact your Customer Care Team.

• View all of your properties in one place • View your membership tier and status • Check in on your reward eligibility status • Get notifications on the details that matter • View exclusive member offers to bundle with your rewards • Browse Priority Releases and book your purchasing appointment before the public.

Track your property

Track & log requests

Get ahead of the game

Be across every milestone of

Log and get detailed status

Access exclusive benefits and

your property. Receive

updates on every request and

rewards – including members-

progress updates, from the

its progress. Giving you

only priority releases helping

start of construction to

confidence that a solution

you achieve your property

settlement and move-in day.

is on its way.

ambitions.

After contract exchange, you'll receive a myFrasersProperty invitation.

Once your account is created, you can download the app from your app store.

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Create your myFrasersProperty account

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Can't find your invitation? Request a resend or email

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careandrewards@frasersproperty.com.au

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The most rewarding experience in property When you purchase with Frasers Property, you'll join the property industry's most generous rewards program: Care & Rewards.

As a valued member, you'll enjoy a lifetime of exclusive rewards and the ability to share these with your family and friends.

Friend Referral Program Refer a friend, and when they purchase a property, you’ll receive a $2,000 reward as a thank you. It's our way of rewarding loyalty and growing our community together.

Benefits include Priority Access to upcoming releases and new properties, up to 3% Repeat Purchase Rewards, Family Share, Friend Referral and Partner Rewards at participating developments.

A lifetime of great rewards you'll love

Project Launch Invitation Receive exclusive invitations to

front-row seat to what's coming Enjoy a lifetime of great rewards for yourself, your family

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property projects, giving you a

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the unveiling of our newest

and friends.

next. Be the first to preview new communities, receive early insights, and learn how to unlock the greatest value using member benefits including Repeat Purchase Rewards and Priority Access.

Priority Access & Notifications Silver members receive Priority Notifications and Priority Access to purchase in new releases before the

Purchase Rewards

Family Share

Grow your property portfolio

Share your member benefits

and grow your rewards.

and the gift of homeownership

You’ll receive a 2% reward for purchasing a second property

general public.

with us and a 3% reward on

Platinum members receive

purchases.

your third and any subsequent

Priority Notifications and

Fraser World Sapphire Membership

offers designed to enhance

Receive Sapphire

your rewards, alongside

membership to Fraser World

special benefits from our

for one year and 15% off the

carefully selected partners,

best available rates at

bringing you additional value

participating Fraser serviced

at every stage of your

apartments and hotels.

property journey.

you'll give them early access to project launches and releases, plus a purchase reward based on your tier Care & Rewards community.

before any other members.

Access exclusive member

By referring family members,

level. Help your family join the

Priority+ Access to purchase

Partner Rewards

with your immediate family.

Project Settlement Gift Receive a settlement gift for each property you purchase.

This gift celebrates an exciting milestone in your property journey and is our way of showing our appreciation and welcoming you into your new community.

Care & Rewards terms and conditions, member benefits apply to participating development only.

See the Care & Rewards website for details.

Rewards are the ultimate care Member Benefits

Silver Members

Platinum Members

1 settled property and opted into the program

2 settled properties and opted into the program

Friend Referral Program

$2,000 referral reward

$2,000 referral reward

Family Share

Gift immediate family a 2% purchase reward

Gift immediate family a 3% purchase reward

Purchase Reward

2%

3%

Priority Access & Notifications

Priority Purchase after Platinum members

Priority+ Be the first to purchase, before anyone else

Project Settlement Gift

Project Launch Invitation

Member Events & Promotions Fraser World Sapphire Membership Partner Rewards

The Care & Rewards difference

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Care & Rewards terms and conditions, member benefits apply to participating development only.

See the Care & Rewards website for details.

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Join the Frasers Family and make the most of these benefits

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to help achieve your property ambitions.

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Join the Frasers Family www.careandrewards.com.au 13 86 88

A century of care & a lifetime of rewards

© Frasers Property Australia Terms and conditions apply. Visit www.careandrewards.com.au for the full Care & Rewards terms and conditions. The information and images in this brochure are intended as a general introduction to Care & Rewards. Please note that whilst reasonable care is taken to ensure that the contents of this brochure are correct as at March 2026, this information is to be used as a guide only. No warranties for the Care & Rewards partners are made about their current or future services, offers or promotions. Promotions and offers by reward partners may change at any time without notice and are subject to availability. Purchasers must rely on their own enquiries with reward partners and comply with their terms and conditions of sale.