standardising elements of the delivery to ensure we can maintain the promised levels of support for all our customers.�
Affordable aftermarket support IAE has always been sensitive to its customer’s needs and this is increasingly important in the tough economic environment. In 2005, IAE introduced its latest IAE aftermarket services programme, aimed at reducing customer costs. In the four years since its launch, 85 per cent of customers completing new engine business with IAE utilised the OEMbacked aftermarket service agreement. And on the product side, V2500 SelectOne entered service in 2008, delivering up to one per cent greater fuel burn benefit and 20 per cent longer time on-wing. IAE aftermarket services agreements can also include upgrading existing V2500-A5 engines in service to the V2500 SelectOne standard, providing much of the performance benefits from the new engine design to existing engine assets. The incentive of a fleet hour agreement creates a relationship in which the customer pays a fixed monthly cost without any surprises while IAE is fully responsible for both
planned and unplanned engine maintenance. The result is the complete transfer of risk, budget visibility for the customer and the spreading of maintenance support costs, rather than forcing repair bills at the time of a shop visit. In addition, IAE helps customers to proactively manage their V2500 fleet with resources dedicated to understanding their operations, and arranging maintenance as required, when it best fits with the airline’s schedule or aircraft maintenance plans. Working together with customers’ engineering departments, IAE’s fleet managers ensure a seamless flow of information in both directions to try and ensure there are no surprises when it comes to engine services. “Our aftermarket programme is incredibly strong. It’s a great way for us to offer our customers the chance to have complete visibility of the exact costs associated with their engine fleet. We help our operators to manage their engine fleet more efficiently, which means we can accurately forecast maintenance requirements and our own scheduling of spare parts. There are no hidden costs, there are no surprises. Our operational business models are
Customers like US Airways and Etihad have signed up for an IAE Aftermarket Services agreement to generate additional cost benefits across the engine lifecycle.
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The Engine Yearbook 2011
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