Franchise Buyer Magazine Apr/May 2015

Page 1

FRANCHISE April-May 2015

l Vol. 3 Issue 3

Buy, Grow, Sell!

BUYER Eliminating ‘Crazies’ in Sales Refurbishing Your Franchise Resolving Franchise Disputes

John Dwyer’s

s d e dr hises n Hu ranc le! f of for sa

Wheel of Wow: Marketing That Works in Any Business


Editor’s Soapbox



April-May 2015

04 Cover Story John Dwyer’s Wheel of Wow: Making your marketing work in any business

20 In Profile John Stanton answers three big questions about Cafe2U’s success

06 Market Happenings • Lynda O’Grady appointed to Board of Directors of Domino’s Pizza • First FRANdata report to be launched on April 2015 • New book about franchising launched at Sydney Expo • Planned Minimee national franchise program

22 Show Post-event report for the Sydney Franchising & Business Opportunities Expo 26 Franchising Glenn Walford tells about the ‘no brainer’ to franchise success

08 Tidbits News from throughout Australia and the world 12 Sales Trent Leyshan tells about a process to eliminate ‘the crazies’ in sales 14 In Profile CEO Don Meij tells the benefits of becoming a Domino’s franchisee 15 Business 101 Emma Webb lists the five things to consider before you buy a franchise

27 Franchising Glenn Walford lists the 10 profit prodders in your franchise 28 Events Upcoming expos, conferences, seminars and forums about general business and franchising 30 Inspired Reading Books handpicked for first-time managers to read, learn from and apply to business 31 Websites We Love Top three free cloud sharing services for your data and files

16 Finance CashFlow It® director James Scurr tells about finance options to refurbish your franchise 18 In Profile Hairhouse Warehouse launches a new, dedicated website for franchising 19 Legal Emma Webb lists the three main options for resolving franchise disputes

32 App Chat Top apps to choose from when you need to scan documents while on the go


Price Alerts & Latest Listings

33 Franchise Classifieds

busy time of year for many in business and franchising! With around 100 franchises on display at the end of March at the Sydney Franchising & Business Opportunities Expo, no doubt the first half of April has been a very busy time following up and talking with many people who expressed interest in a franchise. Same goes if you were there and expressed interest in some brands, you will have been busy fielding calls and contacts no doubt! There aren’t many instances where you can approach a smorgasbord of opportunities and talk in detail — so I love the expo concept. And then there is the recent Federal Budget and all the noise that goes with that. If you’re in business, or about to be, maybe that $20K immediate tax write-off will give you the ability to invest in some much needed equipment to help you do what you do better. Wherever you are at, and whatever you are doing, we hope you enjoy this edition!

Glenn Walford founder and editor of Franchise Buyer

PUBLISHED BY Franchise Media Group Pty Ltd Editor Glenn Walford Content & Production Editor Annaliza Lopez Design Katherine Bercasio Contributors Trent Leyshan James Scurr Emma Webb Editorial & Advertising Inquiries Tel: 1300 669 983 Email: Opinions expressed in Franchise Buyer are not necessarily those of Franchise Buyer or the Publisher. Persons entering into a franchise agreement are strongly urged to seek their own independent advice. All material is copyright and reproduction in whole or in part is not allowable unless specific permission from the Editor is provided. April-May 2015



Cover Story

How to Make Sure Your Marketing Works in ANY Business

We thought it is time to check in again with one of Australia’s leading marketing experts, John Dwyer (JD), the founder of The Institute of Wow, and especially prominent for his genius in securing Jerry Seinfeld for his client, The Greater Building Society. The state of marketing in business was our focus. By Glenn Walford


hen prompted on the marketing he sees daily in his travels, JD isn’t backward in his views. “Retailing, in general, is still living in a sea of sameness. Like living in a time warp. Very few are changing tack or rebranding to take advantage of the new world in business.” He continued to elaborate, “The old ways of marketing are ineffective. Given that the ways we communicate have changed dramatically over recent years, with online and offline marketing messages flashing at us all daily, we are bombarded with an excess of 3,000 of these a day. Yet, we ignore 99% of them! They are invisible to us because they 4


April-May 2015

are lame and boring and lack the necessary ingredients to capture our attention.”

A Franchise Example

In his recent travels, JD detailed a prominent franchise brand that has taken a strong, effective action recently. “I’m a big fan of what Michel’s Patisserie has done recently. They recognised the need to exaggerate their brand culture and made it an actual patisserie. They recognised that ‘theming’ is important to a brand just as Disney does, for example, with all of its properties. This theming allows them to differentiate their offer from competitors and stand out clearly in their marketplace.

Cover Story I would barely have noticed a Michel’s Patisserie amongst all the other similar-type businesses in a shopping centre previously, but now with a well-constructed, themed approach that is consistent with their brand position and culture, they have clearly separated themselves from the ‘sameness’ competitors.”

One-Size-Fits-All Approach to Marketing

JD explains that, when broken down, the ideal marketing model is essentially the same for any business regardless of size. He calls this framework his ‘Wheel of Wow’. “You can take my ‘Wheel of Wow’ and apply it to your business today — no matter the size of it. However, be certain to be really honest with yourself about it. You may well have a loyalty program, for example, BUT do you and your staff fanatically drive it with your customers? My point is, you cannot just tick off a ‘yes’ to having a loyalty program to drive repetitive trade (one of the parts of the ‘Wheel of Wow’) if you do not drive it hard at the transaction/service level consistently.”

The ‘Wheel of Wow’

l WHO Who is your target audience? l CREATE A WOW Take their eyes off the price.

l USE PROBLEM/SOLUTIONS ID their problem and provide the solution (your product). l BE DIFFERENT ONLINE Create (have) a direct response website.

l BUILD REPETITIVE TRADE Keep them coming back again and again.

In explaining these in more detail, JD gives us further insight into his unique yet formulaic approach. “Extensive research in your audience should always be the trigger for the changes you make. Thus, the first step in the ‘Wheel of Wow’ is to find out who your most profitable customer is (and then look for more of them). Then create a wow, which could be new look (such as Michel’s Patisserie have done), a new offer, a new product or even just a new way to present an existing product in a much better way. Then adopt the problem/solution mentality to all of your marketing. In Michel’s Patisserie case, it is a nice environment to enjoy your coffee and cake. The fourth part of the ‘Wheel of Wow’ is to ensure that your online presence reflects this new ‘wow’ you have and does what it is supposed to do in benefit-based headlines and testimonials encouraging customer patronage/ purchase as well as, crucially, a data collection process to be able to contact customers with offers. The fifth part of the ‘Wheel of Wow’ is to generate repetitive trade. The most efficient way to do this by far is to get customer contact details, so you can send them offers. I’m simply stunned at how poorly this final piece of the wheel is done by the smallest to the largest retailers.” This final point from JD is probably the one that shocks him the most. When pressed further on the significance of this lack of data collection, he says very confidently “...that over 95% of all retail businesses fail to collect data — absolute madness.” Find out more about ideas like this and more at

April-May 2015




Market Happenings

Find out what the movers and shakers in the franchise sector have been up to.


Lynda O’Grady Appointed to Board of Directors of Domino’s Pizza

ollowing the retirement of Barry Alty in October 2014, the Board of Directors of Domino’s Pizza Enterprises Ltd. has embarked on an extensive process to find a suitable replacement and now has appointed Ms. Lynda O’Grady as a Non-Executive Director of the company. Lynda has an extensive experience in executive roles in IT, telecommunications and media organisations, including Executive Director and Chief of Product at Telstra and Commercial Director of the Publishing Division of PBL. She is a fellow of the Australian Institute of Company Directors, Chair of the Aged Care Financing Authority and an independent director of the National Electronic Health Transition Authority, amongst other director appointments. Commenting on the appointment, Company Chairman Jack Cowin said, “After a lengthy search, the Domino’s Pizza Enterprises Board is delighted that Lynda has become a Non-Executive Director. Lynda brings a variety of skill sets and experience and will ensure that the Board remains well equipped to guide the Company through its continuing growth and ensure its continued success”.


First FRANdata Report to be Launched on April 2015

he Australian Franchise Registry™ is the first port of call for any prospective franchisee or for any franchising advisor looking to assist someone to purchase a franchised business. It lists all known Australian franchise brands and acknowledges registration (for qualifying brands) with the issuance of a franchise registration number or FRUNS. It is the only source of independent and validated information on franchise systems, including whether they have lodged their compliance documentation with the Registry and whether bank funding information is available on a franchise system. Powered by FRANdata Australia, the Australian arm of the world’s leading franchise information company, the Australian Franchise Registry™ was launched by The Hon Bruce Billson, Federal Minister for Small Business, on June 11, 2014. The first FRANdata report on the Australian franchise sector is to be published in April 2015. The report will provide key insights into the Australian franchise sector and include a list of all registered brands. It will be provided free of charge to key industry stakeholders, including Federal and State governments, the ACCC and the State Small Business Commissioners. For more information visit 6


April-May 2015


New Book About Franchising Launched at Sydney Expo

lizabeth Gillam launched her book written specifically for franchisees, UPSIZE Your PROFIT — 6 Steps to Running a Profitable Food Franchise, at the recently held Sydney Franchising & Business Opportunities Expo 2015 at the Soapbox Theatre of the Royal Hall of Industries Moore Park Sydney last March 27, 2015. Attendees at the launch received inside tips on how to be sure that their business in on track by the time they have finished their morning cuppa. They also received the inside edge on how to find more time and more profit and create a team that works with them to give great customer service and produce a high-quality product. This book is the first written by Elizabeth, who has walked in franchisees’ shoes for more than 10 years. She owns three franchised businesses across three different franchised brands: Boost, Healthy Habits and Bucking Bull. The method she outlines in the book has been tried and tested by many food franchisees and has proven to be another tool in the arsenal of the franchisees towards achieving success. An entrepreneur and business mentor, Elizabeth developed her mentoring programme to specifically follow 6 steps that will lead franchisees to analyse their business and team, customise their business and team to improve productivity and then enforce these systems within their business and team to build profit.

Photo from Franchisee Success’s Facebook page

In 2014–15, the top 4 pizza companies in Australia are only expected to account for

32.3% of industry revenue


• Authentic New York pizza by the slice • 12 year old multi unit franchise • Less than 80% labour cost of other franchises # • Two thirds of the market is waiting • National distribution network • Great profits # • No experience necessary

Appointing Master Franchisees & Store Franchisees across Australia – Apply now! Copyright 2015 # Dependent on individual circumstances *Source – IBIS World

April-May 2015




Market Happenings (continued)

ippets n S s Tidbitthroughout rom of news f the world d n a a i l a r Aust

9Round Opens First Gym in Australia 9Round, the world’s fastest-growing kickboxing gym franchise, opens its first

club Down Under. Located in Forest Lake, Queensland, this is the first of more than 100 to open throughout Australia over the next 5 years. A second location will open in Brisbane in June 2015.


Minimee National Franchise Program Planned

Tony Roma’s to Open Three More Stores in Australia

or the first time, renowned babies and kids store Minimee has launched its franchise rollout program in the Australian market. This trusted and Australianowned company is offering an exciting business opportunity — the chance for potential franchise owners to tap into this lucrative market. A Minimee franchise opportunity offers a complete and comprehensive support system that includes training, exclusivity, industry knowledge, brand recognition, ongoing supplier relationships, branding, marketing and PR and ongoing support and assistance — a business enterprise with a unique chance to reap the benefits of joining a larger company and operating within the support and framework of a proven business model. Minimee opened its first store in Leichhardt, Sydney, in 2006. The business has grown into two huge Sydney stores in Camperdown and Crows Nest (its flagship franchise store) and an online shopping portal that ships across Australia. Minimee is one of the largest providers of baby brands in Australia, stocking more than 100 trusted baby and child brands, such as BabyBjorn, Bugaboo, Phil & Teds, Boori, Mamas & Papa’s, Joolz, Storksak and Oeuf. The business offers in-store services, including car seat fitting, demonstrations, package deals and VIP programs as well as on-site nursery consultants with the most up-to-the-minute training on all products and new baby safety developments. For more info about Minimee franchise opportunity, visit



April-May 2015

American rib and steak restaurant chain Tony Roma’s will open three new stores in Australia across Sydney and Melbourne in addition to the one already opened in Perth. This follows the signing of a new development agreement with Three Home Runs.

Nahji Chu and Partners Buy Back MissChu MissChu, the Vietnamese street food chain that was placed in voluntary administration in December 23, 2014 after the company collapsed under $4 million in debts, has now been sold for an undisclosed amount.

Michel’s Patisserie Again Named Coffee Shop of the Year for Four Straight Years The Retail Food Group coffee chain Michel’s Patisserie has again been named Australia’s Coffee Shop of the Year for 2014 for four consecutive years in the annual Roy Morgan Customer Satisfaction Awards.

April-May 2015



Price Alerts & New Listings

National Franchise Price $377,000

ABS Automotive Service Centre

Brisbane North, Queensland

Australia Post LPO

Freshwater Cairns, Queensland


Brumby’s $180,000 + SAV

Brumby’s $180,000 + SAV

Battery World $400,000 + SAV

Blacktown, New South Wales

$140,000 + SAV


Tweed Heads, New South Wales

Ashmore, Queensland

$549,000 + SAV


$695,000 + SAV

$170,000 + SAV

Brisbane North, Queensland


Bridgestone Select

Seaford, South Australia

Noosa, Queensland

$300,000 + SAV April-May 2015

Sydney Western Suburbs, Mount Druitt, New South Wales

Fernwood Fitness

Toowoomba, Queensland


Secret Harbour, Western Australia

Coffee Guru $180,000



Success, Western Australia

Chicken Treat

Brazilian Butterfly


Newcastle Area, New South Wales


Penrith, New South Wales

Blockbuster $400,000 + SAV

Manly West, Queensland


Battery World $550,000

Brisbane Manly West, Queensland

Price Alerts & New Listings

Alerts & New Listings Jaymak Equipment Hygiene Services $449,000

Red Rooster $734,000

Sydney Southwest, Penrith, New South Wales

Lenard’s $630,000 + SAV

Shingle Inn

Springfield and Kenmore, Queensland

$150,000 + SAV

Local Appliance Rentals $380,000

Toowoomba, Queensland

Solomons Flooring Cairns City, Queensland

Coffs Coast, Coffs Harbour, New South Wales


Michel’s Patisserie $250,000

Mount Gambier, Warrnambool, Victoria

Sub Sandwich Franchise

Sydney Western Suburbs, Penrith, New South Wales

$549,000 + SAV

Perth Southern Suburbs, South Perth, Western Australia

Muffin Break

Parramatta, New South Wales

The Paint Place

$575,000 + SAV

Muffin Break $395,000

$329,000 + SAV

Collaroy, New South Wales

Valley Centre Plaza, Brisbane, Queensland

Ultra Tune

Burleigh Heads, Queensland

Pizza Hut

Wyong, New South Wales


$190,000 + SAV

Price Attack

Elizabeth, South Australia

$356,000 + SAV

$270,000 + SAV

Wild Cards & Gifts

Rouse Hill, New South Wales

April-May 2015




Are Your Customers Crazy?

For far too many salespeople, customers can be and are experienced as crazy, mysterious creatures, according to Trent Leyshan. He tells us that only through a well thought-out and structured engagement process will you be able to eliminate ‘the crazies’ and achieve enhanced performance and greater results. By Trent Leyshan


o your salespeople sit back at drink o’clock on a Friday afternoon and share war stories of the ones that got away? Potential clients exhibiting seemingly strange and unpredictable behaviour.

“Thank God! It’s not me, it’s them! The customers are bloody crazy!”



April-May 2015

Are your salespeople, more often than the sales manager probably cares to admit, left scratching their head, as customers appear to operate by their own rules and have complete disregard for the salesperson’s best interests and good intentions? To some, this question, ‘Are your customers crazy?’, may seem a little perplexing, perhaps crazy itself at first glance. However, I’ve drawn the conclusion that, for far too many salespeople, customers can be and are experienced as crazy, mysterious creatures. I’ve lost count of the number of stories spat from the lips of frustrated sales professionals. Some stories include clients fabricating obscure stories in attempts to wriggle out of contracts after agreements have been made, deposit cheques bouncing and prospects defying physics and

vanishing into vapour after months of cajoling, pre-sales and proposal development. Sound familiar? Well, let’s explore these apparently strange happenings further shall we?

With a stiff drink and further analysis with your colleagues at Friday drink o’clock, you realise that the same scenario is playing out with all the other salespeople as well. ‘Thank God!’ you proclaim. ‘It’s not me, it’s them! The customers are bloody crazy!’

Most Sales Pipelines Are Full Of Crazy Customers When I exclaim ‘crazy’, I mean those potential buyers that have no intention of ever buying from you or your company. They may buy something similar, even identical to your product or service offering, and pay more for it elsewhere, but they will never buy it from you, ever. Why? Because they’re bloody crazy, of course! Or at least that’s what you scoff. Think about it for a minute, what sort of lunatic would allow you to muscle your way in cold calling and following-up relentlessly until they agreed to meet you? What madman would then allow you to concoct a problem and then agree to you preparing an elaborate proposal outlining key points, benefits, terms and investment — at your company’s expense? And what maniac would then agree to you coming back and presenting to all the key stakeholders only to leave you hanging for months with no intention of ever buying from you? This type of behaviour is just pure madness! Madness I say! Of course, let’s not forget, it is especially rare for a prospect to ever give you a cold, dead ‘no’. More common in sales is the warm but insidious ‘maybe’, which transforms you into nothing short of a salivating car-park stalker, ringing, leaving messages and emailing relentlessly with the hope of getting a ‘yes’. Alas, until finally, with a despondent sigh, your hope of making the sale dissipates. You realise in your anxious state, and countless promises to your manager that it’s a ‘done deal’, that it’s been six months since the prospect returned even one phone call. ‘Hmmm … perhaps they’re not interested?’ you ponder. ‘But how could that be? Look at all the work they asked me to do. This doesn’t make sense! Why does this keep happening to me? I could have been putting my energy and resources towards real customers, not these lunatics that keep wasting my time!’

To the uninitiated, customers can often appear random and unpredictable creatures. In old-school traditional selling vernacular, it was commonly suggested that ‘all buyers are liars’. This philosophy can at times resemble truth, but only when the salesperson fails to acknowledge who the right customer really is and what they need and really want. If the customer tells you one thing then does another, this is usually to alert you that you have not identified the appropriate motivational factors and not leading the customer through the right process. In the right process, the buyer is a person who has a genuine problem you can solve or desire you can help fulfil and feels very comfortable at each stage because your communication styles are aligned and you’re supporting and guiding the customer as you move through each logical phase. We have all heard the saying a thousand times, people buy from friends, not salespeople. Customers buy friends first. This maxim underscores the need to invest time and energy into understanding their customers better and developing the relationship first. You then fiercely guard your time, invest wisely, as its limited. This is best achieved via a well thought-out and structured engagement process for greater clarity and efficiency that eliminates ‘the crazies’ along the way. This will lead to enhanced performance and greater results. This is an excerpt from Trent’s first book ‘The Naked Salesman’.

Trent Leyshan is a successful author, sales training and customer service expert. You can find out more about Trent and his expertise at

April-May 2015



In Profile

Domino’s Pizza: “We Want to Be Number One in Pizza AND Number One in People”


ith the pizza category seemingly growing across the country via gourmet, in-store and takeaway, Domino’s Pizza Enterprises Limited (“Domino’s”) is without question a dominant player in the market. Domino’s is headed up by Group CEO and Managing Director Don Meij. Don is clearly entrepreneurial, with a focused vision for the future of the business. “We want to be number one in pizza and number one in people. Our mission statement reflects our ambition in a unique way — sell more pizza, have more fun!” Domino’s reports some impressive facts, being the largest quick-service pizza franchise in Australia with more Network Stores and Network Sales than any other competitor. It is also the largest Master Franchise for the Domino’s Pizza brand in the world outside the United States. With close to 1500 stores across Australia, New Zealand, France, Belgium, The Netherlands and Japan, Domino’s employs approximately 26,000 employees. Don adds, “We really do believe working with Domino’s should be an incredibly enjoyable experience. We strive for low staff turnover and love that we inspire fierce loyalty amongst our team members. It’s loyalty that comes from people who share our dedication to excellence, fun and of course pizza.”

Don adds, “We take the process of franchisee selection very seriously. Our objective is to ensure every franchisee in the network is successful.”

Benefits of Becoming a Domino’s Franchisee

If you think you’ve got what it takes to join the Domino’s success story as a Franchisee, contact us today for more details about becoming part of our family. For more information, contact Domino’s Franchise Recruitment on 1300 131 888 or visit

Domino’s is always looking for motivated and passionate people across Australia and New Zealand. Many current Domino’s Franchisees have found the job so rewarding they now own several Domino’s stores with allocated delivery territories.



April-May 2015

Don outlines the attributes they look for in a franchisee: > Passion, commitment and drive to succeed; > Strong leadership skills; > Great people skills; > Good administration skills; > Entrepreneurial flair; and > Ability to have fun and work in a young, energetic and vibrant organisation. Don also lists down the benefits of joining the Domino’s business: > Strong brand awareness — affiliation to one of the world’s most recognised food brands, Domino’s Pizza > Professional and comprehensive training covering every aspect of owning and operating a Domino’s store > Support through all stages of the store-building process > Industry-leading technology > Ongoing training, infrastructure and marketing support > Local franchise consultant to help with ongoing store operations > A dedicated store territory to market to and make deliveries.

Business 101

Five Things to Consider Before Buying a Franchise

Buying a franchise can be an exciting time, even for the seasoned businessman, but don’t get caught up in the excitement and go into the purchase with your eyes closed. Brokers will pitch a franchise to you and sell it on its positives. Here are five things you should consider before buying a franchise. By Emma Webb


It will be hard work.

When deciding to buy a franchise, it can be easy to believe the misconception that it will be easy. After all, the system has been set up; all you need to do is follow it. Owning a franchise can take just as much work as a stand-alone business. You will still be responsible for the majority of issues that occur in the business, including staffing, cashflow and disputes, and you will be responsible for the overall success of the business. Just because the system has been set up does not mean the business will automatically be successful.


You will not be your own boss.

You will still have a boss, the franchisor, and they will outrank you when it comes to decision-making about your franchise. While the training and support can be beneficial to your business, a franchise can also be restricting, and many believe that, because they have bought the business, they should be able to run it their own way. If this sounds like you, perhaps franchising is not for you.


There are hidden costs.

When buying a franchise, you are not just buying a business and signing a lease. Ensure that you are aware of all ongoing costs before you sign a franchise agreement and account for those throughout the term of your lease. Along with the usual costs of running a business, you will also have to pay franchise fees, which can be different for each franchise system.


It can still be risky business.

You may feel as though buying a franchise is not as big a risk as starting your own business. Yes, you may have ongoing support throughout the term of your franchise, but you are also reliant on other franchisees’ and your franchisor’s reputation. If they fail, chances are

you will fail as well, so it is important to choose a strong brand with a good reputation and with staff that will work with you to help you succeed.


What do others think?

You may love a franchise brand and believe you have chosen the right franchise and territory, but do others feel the same? Speak to your friends and family and, if possible, past and present franchisees to gauge whether or not your brand will succeed. It can be easy to get wrapped up in the excitement of buying a franchise, but it is important to listen to outsiders to see whether your franchise would succeed. Don’t limit it to your close friends, and they may tell you what you want to hear. Attend as many networking events as you can to truly understand what the public wants and whether your franchise can deliver it.

April-May 2015




Funding a Franchise Facelift At the end of a franchise term or lease, it is common for a business to undergo a refurbishment. This is to ensure the franchise brand is represented in the best way and keeps shopping centre managers happy as well. Franchise Buyer speaks to CashFlow It® director James Scurr about finance options when it comes to refurbishing your franchise.


ranchises typically undergo a refurbishment when a lease or franchise term expires, which is usually between 5 and 7 years. This can be anything from a coat of paint to a complete fitout, as franchisors continually upgrade their image. While this can be beneficial for a franchisee, it can also be costly, and according to CashFlow It® director James Scurr, it is important to do your research before signing up for finance. “When a refurbishment is approaching, franchisees need to consider how they are going to fund the cost,” James says. “The most obvious ways to do this would be using the business’s cash reserves or cashflow, applying for a bank loan



April-May 2015

or using other funders who specialise in franchise equipment and fitout finance. Or, it may be a mix or variation of all of these options.” Franchisees need to account for the cost refurbishments throughout the term of the lease, according to James, who says it is unusual for franchisors to fund the refurbishment themselves. “Nearly every franchise agreement I have ever seen has a provision for the franchisee to undertake a refurbishment at some point in time,” he says. “This is a cost that the franchisee needs to budget for, as it would be very unusual for a franchisor or landlord to contribute to the refurbishment cost. Although I have


worked with a client before, where a small sum was being contributed to the refurbishment by the franchisor, this is definitely not the norm.” James says that while turning to a bank to finance, a refurbishment may be common; it has positives and negatives. “In a lot of instances, a bank may be able to offer the best interest rate, but the rate is just one consideration you should assess when looking at your options,” he says. “It’s no good getting a loan for the lowest possible rate on a product that doesn’t suit your business’s circumstances.” “Like any application for finance with a bank, be ready to provide a lot of supporting information for your loan to be assessed. I see many clients coming through my business for the simple reason that they see the requirements of their bank as too onerous, and they just want a fast, simple solution.” “If you are looking for funding for a franchise refurbishment, then chances are you previously had a bank loan to fund the initial purchase. If this is the case, then it is probably paid out or close to being paid out in line with your lease or franchise agreement renewal.”

Like any application for finance with a bank, be ready to provide a lot of supporting information for your loan to be assessed. “Franchisees need to choose a funding solution that best suits their needs. They need to take a number of factors into consideration like if and when they plan to sell the business, tax advantages of the different types of funding products, profitability of their business and flexibility of the various funding products, to name a few,” he says. “For example, an instalment loan from your bank may offer the lowest repayment, but its tax advantages are limited when compared to, say, a rental or operating lease where typically the entire repayment is a 100% tax deductible expense of the business.” “Similarly, if you are considering selling your business in the near future, then you may want a more flexible product that can easily be assigned to your prospective buyer. This can even assist in selling the business by offering the prospective franchise an avenue for taking over the contract, hence reducing the amount of capital they may need to come up to purchase the business.” “There are lots of scenarios to consider, so my suggestion would be to call a few funders to get quotes and information on the products offered, and then if you feel you need a better understanding of the options, then speak with your accountant.”

“Some franchisees may feel a little relief that their home is no longer on the line as security for the bank. Other specialist equipment and fitout funders may not require you to put your home up as collateral, so this may be a more appealing option for franchisees.” However, interest rates and security are not the only two factors to consider when researching finance options, says James.

James Scurr is the Managing Director of CashFlow It®, a specialist franchise equipment finance company and the only equipment-funder focused solely on the Australian franchise industry.

April-May 2015



In Profile

Hairhouse Warehouse’s New FranchiseSpecific Website Meets the Needs of Potential Business Owners


airhouse Warehouse is about to launch a new, information-filled franchising dedicated website, making it easier than ever before for potential business owners to follow their dreams. The website features new functions such as innovative mapping of franchising opportunities, has a wealth of tools and knowledge tailored to first-time business owners and seeks to provide a greater understanding of all things franchising. The site has been developed to make the process easier for aspiring business owners by helping them to identify the key factors and attributes required for success in franchising as well as pointing out potential traps and hazards franchisees might encounter along the journey. “We are very excited to be one of the first franchising sites in the country to have this level of functionality and knowledge on our own website,” says Peter Fiasco, Franchise Development Manager at Hairhouse Warehouse. Peter adds, “The new website now gives potential business owners the edge they have been seeking in making the right decision and achieving their dream of owning their business sooner. We have created a new benchmark in the franchising industry and provided a much needed hub where professionals can come together to learn and engage.”



April-May 2015

The website has been optimised for smartphones and tablet devices. It is user-friendly and visually appealing and contains lots of useful resources and functions, including continually updated video content about the brand and its franchisees. The website also features an improved search function, making it easier to locate new or existing stores and international opportunities and to receive information specific to the store. The First-Time Business Owner Centre provides tailored knowledge covering the key areas of financing, legal advice, operations, attributes needed to be a successful franchisee as well as franchisees in action. Other information in this section includes training opportunities for people wishing to improve their leadership skills or financial analytical skills. The Franchising Information Menu includes invaluable advice from franchisee selection, store design and training, through to industry overview and marketing support. To further help franchisees keep abreast of the latest changes, there is a dedicated news section and access to the Franchising Buzz Newsletter. The web address for the new Hairhouse Warehouse Franchising site is The site can also be accessed via Hairhouse Warehouse’s home site by clicking on the franchising button.


Settling a Franchise Dispute Franchise disputes can be common and franchisees can often feel trapped in a system that is not working for them. While it can be difficult to have a franchise system changed, franchisees should not feel as though their complaints will go unheard. There are three main options for resolving franchise disputes, from a simple conversation to a lengthy court hearing.

By Emma Webb

Communication is Key


To the Courtroom

The first thing a franchisee should do if they feel they are being hard done by is tell the franchisor. The Franchising Code of Conduct states that, when a franchise dispute is occurring, the party with the dispute must write to the subject outlining the complaint. Be clear in what you feel the outcome should be and how you feel a resolution can be obtained. Offer to meet with the franchisor to discuss any disputes and make sure you views are heard. It can often be beneficial to obtain an outsider’s point of view before contacting the franchisor to ensure you are not overreacting or being unfair. Listen to the franchisor’s views as well and try to come to an agreement before the dispute escalates.

While a mediator’s recommendation is not legally binding, mediation can be a great way of reaching an agreement with your franchisor. If one party requests mediation, it becomes mandatory that the other party attends. Mediators are a third party that are completely unknown and removed from both the franchisor and the franchisee and can provide a fresh point of view and give helpful suggestions on how a resolution can be reached.

If mediation is unsuccessful and you feel strongly enough about your claims, you can take the franchisor to court. This can be a costly exercise, and if you fail, you may have damaged your relationship with the franchisor beyond repair. This may also limit your success in buying another franchise and can damage your reputation. Do your research first and obtain legal advice before heading to the courtroom.

April-May 2015



In Profile

Why the Answer is ‘Cafe2U’ in Mobile Coffee Cafe2U has established itself as a leading mobile café brand, its General Manager, John Stanton, tells us how they have achieved that status.


100% Australian-owned company, Cafe2U is a pioneer in the mobile cafe industry, with its first van launching in Sydney in 2000. As the world’s largest mobile coffee franchise, with 160 franchises in Australia and a further 85 worldwide, Cafe2U provides opportunity and support for entrepreneurs who deliver fresh espresso coffee and a full range of cafe-style drinks (including smoothies and frappes) and an extensive food assortment (such as cookies, muffins, breads, sandwiches, wraps, pies, rolls, yogurts and salads). Franchise Buyer recently asked John Stanton, General Manager of Cafe2U, three big questions regarding the secrets of the company’s success. John is more than happy to share what they have been doing in the last 15 years to achieve and maintain their position, as he is firm in his undertaking of Cafe2U as ‘the world’s number 1 mobile coffee franchise’.

Why do you think Cafe2U has been so successful?

Above all else, it is our ‘no compromise’ commitment to quality. The focus was always to be the best rather than the biggest in mobile cafe. Having the standout offering and then backing it up with ongoing support has seen Cafe2U become the clear leader in the sector. The Mercedes vehicle, Cafe2U branding and commercial equipment and fitout are just the start. Combined with our multi-award-winning coffee blend, our highest-quality training and operational support staff and our marketing focus, we attempt to leave no stone unturned and ensure our franchisees have every possible chance of success.

What sets you apart from other mobile coffee franchises?

Our quality focus has led to us becoming far larger than any other mobile cafe franchise. The system has now been proven over 160 times across Australia and more than 250 times globally. Our size gives our franchisees a huge competitive edge when it comes to purchasing agreements, marketing, backup support and event sourcing. The Cafe2U head office is full of long-term employees that have now gained many years of experience in the industry. There is no 20


April-May 2015

scenario that our team has not seen before. We use this collective experience to provide solutions to any issues our franchisees may come across.

Why do you think a Cafe2U franchise provides value for money in terms of buying a franchise?

In terms of a business investment, the Cafe2U startup cost of $129,990 + GST is relatively low. When you consider the bulk of this is made up of vehicle and equipment, it also becomes a very easy business to finance into — you are not throwing huge amounts of money at intangibles. The business model allows you to run everything from home. You will not be faced with the cost or complexity of staff, rent or landlords if you choose to run as an owner/operator. This in turn leads to very low running costs. Finally, there is the flexibility that the business provides. We have some franchisees that work Monday to Friday and complete their run by midday each day. Others choose to chase lucrative weekend event work, which can significantly boost earnings. It is entirely up to the franchisee and what they are looking to achieve from both a financial perspective and a lifestyle perspective. To find out more about becoming a Cafe2U franchisee, visit or call 1300 223 328.

April-May 2015




High-Profile Franchisors on Show in Sydney


he stars and celebrities of the franchising world were out in force at the Sydney Franchising & Business Opportunities Expo, sharing expertise, knowledge and, of course, the chance to be a part of their success story. Pippa Hallas from Ella Baché, Sara Pantaleo from La Porchetta, Elaine Jobson from Jetts Fitness, Lee Moore from Poolwerx, Dr. Sam Prince from Zambrero and even twotime gold medal Olympian Michael Diamond representing See Thru Cleaning all were on hand to meet visitors and discuss the ins and outs of being your own boss with the backing of a tried and tested brand. Held at the Royal Hall of Industries at Moore Park last 27–29 March 2015, the Expo featured a wide range of franchising and other business opportunities, from G-Force’s virtual racing car or Monkey Mania’s children’s play centres to customised mobile phone covers at The Kase or cafés like Degani, The Coffee Club and Coffee Emporium. The Malaysian Government also brought a dozen companies to Sydney with an exciting range of business ideas. The Sydney Franchising & Business Opportunities Expo is the first in a series of three expos held annually around 22


April-May 2015

Australia. The next show is in Brisbane 18–19 July followed by Melbourne 21–23 August. As in previous years, the free daily seminar sessions were a popular feature, with many visitors taking advantage of the chance to hear presentations from franchisees, franchisors, consultants and other business experts. This year, there was also the Business Soapbox, giving leading as well as upcoming brands the opportunity to explain their concepts and business structure. High-profile women such as Ella Baché CEO Pippa Hallas, La Porchetta CEO Sara Pantaleo and Jetts Fitness General Manager Elaine Jobson gave motivating and inspiring presentations at the seminar sessions, proving just how far women can go as entrepreneurs. “I believe women really can have it all — work, family and personal life — but they just have to let go of the idea of doing it all, and delegate wherever possible,” Hallas told seminar attendees. DC Strategy’s CEO Suzanne Jarzabkowska also gave a powerful presentation titled ‘What it takes to build a $50 million franchise business — a holistic approach’, while Darryn McAuliffe advised visitors on how to obtain finance for franchise businesses.


Exhibition Manager Fiona Stacey says the historic venue provided a great ambience, but what really made the show stand out was the quality of the exhibitor’s stands. “There were some very impressive stands this year,” she says. “Visitors enjoyed checking out the various vehicles — from New York Slice’s authentic New York Taxi and G-Force’s racing car to a range of mobile businesses like HydroKleen, Xpresso Mobile Café, Dream Doors, VIP Home Services, Jim’s Test & Tag and Wheel Change U.” “Overall, the stands were colourful, dynamic and professional; you could see how much effort and energy went into their design.” The preparation and effort paid off for exhibitors, with most reporting a very successful show. “It was our first show in some years and we weren’t sure what to expect,” says Danny Messenger from Lenard’s Chicken. “We were

hoping for five strong leads from the show, but we’ve ended up with more than 40 goodquality people to follow up. Some were very keen and wanted to pack up our stand and take it with them!” First-time exhibitor Fadi Barsoum from Zambrero says nobody expected to have so many enquiries, with the team taking home more than 90 strong leads. “We were impressed by the quality of people, they were very serious and ready to invest,” he says. John Bozuwa first exhibited 30 years ago, franchising a business he bought for $1000 called Mobile Plastic and Vinyl Repairs. “I sold three franchises that weekend, and within 18 months, I had 26 franchisees,” he reflects. “After five years, I sold the business for $1.3 million.” This year, Bozuwa was representing his son’s business Bozzy Shade Blinds and enjoyed sharing his passion for franchising with show visitors. “I just love talking to

April-May 2015

Diary dates: • Brisbane 18–19 July 2015 at Brisbane Convention & Exhibition Centre • Melbourne 21–23 August 2015 at Melbourne Exhibition Centre • Sydney 18–20 March 2016 at Royal Hall of Industries, Moore Park




everyone. This is a great business to get into, and I think anyone can be an entrepreneur, you just have to take the first step.” Derek Lilley and Cam Hadlow from Dream Doors celebrated their first anniversary at the show — the New Zealand-based company premiered at the Sydney Franchising & Business Opportunities Expo in 2014. Since then, they have grown the business with 12 franchisees in 12 months. “It simply would not have happened without the Expos,” says Lilley. “We found two franchisees in Sydney, one in Melbourne and three in Brisbane, with a few more strong leads we are still talking to. The shows really gave us the momentum to be established in Australia. Fiona Stacey says organisers are gearing up for an exciting two-day show in Brisbane this July. It will feature a mix 24


April-May 2015

of local Queensland franchisors and advisors as well as Australian household names. Pre-registration is available online for the Brisbane and Melbourne shows, and Stacey says companies wishing to exhibit will need to contact her soon to secure the best stands. “The Franchising & Business Opportunities Expo is the best place to take the first steps towards being your own boss or growing your business,” says Stacey. “It’s also an event where the industry comes together to educate, inform and network — the place where you can really turn your ambition into action.” Discounted tickets are available now at

For information about participating in the 2015 Franchising & Business Opportunities Expo, contact Fiona Stacey by Email or by phone 03 9999 5464.


April-May 2015




The ‘No Brainer’ to Franchise Success

You conducted your due diligence on your franchise system, you went through a lengthy assessment process, you went through the training and you probably paid what amounts to a whole lot of money for you. You finally get in your business and, of course, you want it to all start coming together and the profits to start rolling in. By Glenn Walford The ‘No Brainer’

Before you go any further, there is one thing you must be certain of if you are to reach the maximum potential of your franchise. Are you an owner that is prepared to connect and engage in deep collaboration with your franchisor? In the pursuit of franchise success, this is the most important of all questions. It is a question that only you can answer, but it must be answered with all honesty, as the proof will be in your actions that follow.

So Simple That It Most Often Becomes Complicated

It is true that this critical factor in success is so simple that it often becomes complicated. You see that the more people look for solutions and principles to grow a franchise business they begin with an approach that “surely the answers to the stronger performance of my business must be more sophisticated than that”. No, they do not need to be, and mostly they are not. To be honest, often the problem is that the performance solution of ‘connect and engage in deep collaboration’ places the onus firmly onto you, the franchise owner, to drive this process and relationship. Thus, it can often be a difficult solution to accept.

You as the Franchise Owner Must Drive the Process

As a franchise owner, as a minimum, you will always get the level of support that is stipulated in the respective agreements they were entered into when you bought into 26


April-May 2015

the franchise. However, in order to realize the absolute maximum potential of your business, you need more involvement and support from your franchisor than just the minimum. Franchisors have to prioritize resources and you put yourself at the top of the priority list if you are driving a deeply collaborative relationship with your franchisor. Essentially, you increase your chances of support over and above the standard. Besides, it is also consistent with human nature. We all like to work with engaging people.

How Do I Do This?

Connect — The first step is to announce your intentions and draw a line in the sand with anyone you have direct contact with about your plans and how you have appreciated and will continue to appreciate their support. Engage — The second step is to bring those same people in on your plans for your business and request their input into your strategies. You are turning the tables, as you are getting ‘buy in’ from your franchisor and not the usual other way around that they would be used to. You are changing the psychology here. Deep Collaboration — The result of the first two steps is being in a committed ongoing relationship where you involve them heavily and continually in your plans. You are responsive, appreciative, respectful and supportive of them in their efforts. Adopt this as a culture and attitude within your business and you will reap the rewards.


10 Profit Prodders

for You in Your Franchise


ometimes it can take just one statement or observation about ourselves or our business to make all the difference. It may be something that is said that for some reason just really resonates with you by fitting right into your thinking at that particular time. A saying I like and have heard often is “It takes the right message from the right person at the right time for you”. If all these factors come together, then a significant change for the better can occur for you in your business. I hope that at least one of the thought provokers below can do just that for you.

By Glenn Walford



Thrive, Not Survive. Forget about all the talk of survival. Settling for anything less than thriving is not worth the risk of going into business for.


Invented and Intended to Get. Keep focused on attracting more of the customers that your franchise system and business was invented and intended (I&I) to get — your niche target market. Wishing and chasing for more outside of this is an advanced strategy only for once you have all available I&I.


Prosper, Not Perspire. You bought into a franchise system. Now use every bit of it to help you prosper in it. Don’t perspire in it instead by making it all revolve around you.


Perspire Equals Expire. With you carrying your business everyday by doing most of the work, you have a limited lifespan in it before resentment and frustration push you to want to rid yourself of it. A resentful, frustrated seller is destined to lose one way or another.

Franchise Fence. To the franchisor, success = the franchisee taking hold of and driving their business. To the franchisee, success = the franchisor providing exceptional support and activities that drive customers to their business. It just depends on which side of the fence you are on. Who is right and who is wrong — it doesn’t matter, just make sure you are exhausting every opportunity to thrive.


Built by You to Replace You. Choose the right people to run the system of your business and build their skills and abilities to exactly match yours in the business so they can replace you. Don’t hold skills back, as they will either lack what you need them to have to run your business system or they’ll go elsewhere for that opportunity.


When You Can’t Control, Confront. Don’t ever become a victim of circumstance. Some things you can’t control, but you can control how you react. Confront them head on by maneuvering your business and strategies any way you can to minimize impact and gain advantage.

Glenn Walford is the founder and editor of Franchise Buyer.


Your ‘What If’ Sights. Find and start training another person in your team in the event a ‘what if ’ situation occurs. Create backups for your backups so it doesn’t ever all fall back on you.


Franchise Drift. Comfortable is dangerous, and being within a franchise system often makes people comfortable. A false sense of security is felt when you are comfortable, and before you know it, your comfort becomes chaos, as escalating costs that you didn’t notice erode that cushion of comfort.


Pride Prevents Profit. Pride is the great danger in franchising driven by emotion. Eliminate emotion out of the equation and do only what is right for your business. You must clearly distinguish between what is good for your business against the pride of your ego. Identified by statements that end with “It’s the principle of it”, so if you hear yourself mutter those words, be prepared to cost your business in some way. If you give some thoughts to how each may apply to you in your business, you may well find that one or more will hit a particular spot with you.

April-May 2015




New Initiatives in Franchising: Speakers Announced for June Franchise Forum By Kate Groom, Co-founder, Franchise Accountants Network


f you are involved in the business and financial aspects of franchising, the Franchise Accountants Forum is for you. This unique event will focus on the financial aspects of Australian franchising.

The Franchise Accountants Forum came about as a result of the work Peter Knight and I do in the franchise sector. We hear so often that financial matters are at the heart of franchising, and people with financial responsibility play a key role in the success of franchises. We agree! So, in 2014, we established the Franchise Accountants Network (FAN), a group of independent accounting firms who share a common interest in franchising. Although there are many franchise events, so far, there has not been one that is focused on the financial aspects, with attendees who have a common interest in that area. We have fixed that! In February this year, some franchisors came along to one of FAN training sessions. They said they would like more like it, specifically for them.

Kate Groom is the cofounder of Franchise Accountants Network and Smart Franchise, where she designs and delivers business and financial education and practical business tools for franchises. She has worked with franchise businesses for almost 20 years, focusing on strategy, planning and

business improvement.



April-May 2015

That is why we have created the Franchise Accountants Forum. It is for people with an interest in the financial aspects of franchising. We would love you to join us and hear these great speakers. At the Franchise Accountants Forum, we have are four key speakers, whose sessions will enhance your knowledge and understanding of the business and finance side of franchising. “Cracking the New Franchising Code: What Accountants Need to Know” by Dr. Michael Schaper, Deputy Chair, ACCC Michael will share his perspective on the crucial role accountants play under the new Code. This is your chance to hear directly from the franchising regulator. “Get Real, Boss! Unlocking Potential Through Authentic Leadership” by Mark Bilton, Former Group MD, Gloria Jean’s Coffees Mark has a unique leadership style developed through leading businesses through turbulent times. His insights will be invaluable for anyone seeking to improve their leadership skills. “Benchmarking Tips and Traps” by Doug Hutchinson, GM, Barry Plant Real Estate Doug has applied his skills in accounting and technology to develop complex benchmarking processes. He will share lessons learned, including best ways to communicate and engage stakeholders. “The Role of the Modern CFO” by Sean Mura, CFO, Anytime Fitness Australia Sean will draw on his background in accounting and marketing to explain the shift that is occurring for CFOs and the key role they play in franchise businesses. Book now to receive a special discount! To join us at this event, book online and use discount code FB2015 to receive a 15% discount on your ticket.


Upcoming Events Customer Experience Management

Franchising & Business Opportunities Expo: Brisbane

The 8th Customer Experience Management conference answers the challenges of keeping up with digitalisation, changing customer needs and achieving seamless integration of all channels. The following key industry issues will be covered: embracing the digital revolution to meet your customers’ needs, changing your culture and processes to achieve customer centricity and achieving seamless integration to have a holistic view of the customer. The event is a great opportunity to network and benchmark with peers from different industries and will deliver the opportunity to learn from and network with national and international industry leading customer experience experts to gain insights, identify opportunities and take-away key strategies for successful customer experience management.

The second of three expo series of the Franchising Council of Australia continues in Brisbane. What to expect at the expo are free legal and financial advices on how to buy and set up a franchise, free seminars on essential know-how’s to be delivered by franchise experts, professional franchising bodies such as the Australian Competition & Consumer Commission to promote the compliance with the Franchising Code of Conduct and the Fair Work Ombudsman to provide information about Australia’s workplace rights and rules, free specialist franchise courses to be offered by the Asia-Pacific Centre for Franchising Excellence and Griffith University and a diverse range of franchise opportunities from featured franchise brands.

WHEN: May 26–28, 2015 WHERE: Swissotel (68 Market Street, Sydney, NSW 2000) HOW MUCH: Conference plus Four Workshops for $4999

WHEN: July 18–19, 2015 WHERE: Brisbane Convention & Exhibition Centre (Merivale and Glenelg Streets, South Brisbane, QLD 4101) HOW MUCH: TBA

Franchise Management Forum WHEN: June 3, 2015, 8:40 AM–5:00 PM (registration starts at 7:45 AM) WHERE: Ship Inn Function Room, Griffith University Graduate Centre (Sidon Street, South Bank, Brisbane, QLD) HOW MUCH: Single Delegate $595, Multiple Delegate $545; book online and use discount code FB2015 to receive a 15% discount on your ticket At the Franchise Management Forum, a leading oneday education event for franchisors and senior franchise executives, get to learn from ground-breaking franchise leaders who will inspire new ways to grow your franchise business by making the right decisions about strategy, capital, people and recruitment. Handpicked speakers and presenters, who are some of Australia’s top franchise leaders, will share their proven approaches and provide practical take-aways you can apply straightaway in your own franchise. At the same time, you get to build networks with your peers who happen to face the same challenges as you on a daily basis. There will be interactive how-to sessions, interactive panel discussions with subject matter experts and extended face-to-face networking opportunities during breaks.

INTERNATIONAL EVENTS n Franchise Asia, June 10–14, 2015, Manila, Philippines n China Franchise Expo, June 12–14, 2015, Chengdu, China n Franchise International Malaysia, June 12–14, 2015, Kuala Lumpur, Malaysia n International Franchise Expo, June 18–20, 2015, New York, NY, USA n British Franchise Exhibition, June 19–20, 2015, Manchester, UK n Franchise Consumer Marketing Conference, June 23–24, 2015, Buckhead, GA, USA n ABF Franchising Expo, June 24–27, 2015, São Paulo, Brazil n Franchise Opportunities Live, September 4–5, 2015, London, UK n Taipei International Chain and Franchise Autumn Exhibition, September 18–21, 2015, Taipei, Taiwan

April-May 2015




Inspired Reading

These books were handpicked for first-time managers to read, learn from and apply to business. The First-Time Manager

The Ten Things a New Manager Must Get Right From the Start!: Managing People Simplified

By Loren B. Belker, Jim McCormick and Gary S. Topchik

The First-Time Manager is a book dedicated “to all managers who aspire to advance their skills for the benefit of themselves and those they lead”. This true management classic serves as the answer to what’s a rookie manager to do when he or she is faced with new responsibilities, is in need of quick, dependable guidance and cannot afford to learn by trial and error. The book covers essential topics such as hiring and firing, leadership, motivation, managing time and dealing with superiors. This revised Sixth Edition includes new materials on increasing employee engagement, encouraging innovation and initiative, helping team members optimize their talents, improving outcomes and distinguishing oneself as a leader. Packed with immediately usable insight on everything from building a team environment to conducting performance appraisals, The First-Time Manager remains the ultimate guide for anyone starting his or her career in management. The book was shortlisted for the Chartered Management Institute’s Management Book of the Year Award 2012. ISBN-13: 9780814417836. DOWNLOAD on Kindle [also available in print (paperback)]

By Dr. Greg L. Alston and Valerie R. Alston, MA

Get a jumpstart on being a good manager. Don’t ruin your chances of being a great boss by making the same stupid mistakes that most new managers make. The Ten Things a New Manager Must Get Right From the Start! is designed to give you the wisdom of 40 years of real-world management experience packed into a short powerful book you can read in one weekend. It explains the common mistakes that most new managers make, so you won’t fall into the same traps they have. It explains the underlying motivations that prevent managers from being successful because they are trying too hard to be nice or too hard to be tough. It explains how “the new sheriff ” strategy can destroy your ability to create a high functioning team. It helps you learn the correct mindset you need to be the kind of boss that everyone will want to work for. ISBN-13: 978-1632970046. DOWNLOAD on Kindle [also available in print (paperback)]

Awesome Supervisory Skills: Seven Lessons for Young, First-Time Managers By Tamara Murray and Eva C. Meszaros

The number one reason people hate their jobs is because their boss sucks, and you don’t want to suck as a manager. You want to be awesome. Awesome Supervisory Skills is your guide to become an awesome manager NOW more than ever. In this upbeat, concise and practical guide, you will gain supervisory skills that wow in any workplace. You will learn how to motivate your team when the work gets tough, what is the Zorro Circle and how to deal with that grumpy coworker. Tamara Murray shares dos and don’ts she picked up through years of trial and error, reading a lot of Fast Company and having the occasional breakdown in a colleague’s office. Eventually, she had people telling her she was the best manager they’d ever had. Packed with real-world tips you can put to use immediately, these seven lessons will stick with you your entire career. ISBN-13: 978-1495408519. DOWNLOAD on Kindle [also available in print (paperback)]



April-May 2015

Websites We Love


Below are websites of the top 3 free (optional upgrade to premium) cloud sharing services for your data and files. Google Drive Google Drive provides free access to files anywhere through secure cloud storage and file backup. This service starts with 15 GB of free online storage across Google platforms, such as Google Drive, Gmail, and Google+ Photos, so you can store any kind of file (photos, stories, designs, drawings, recordings and videos) and access them anywhere (from your smartphone, tablet or computer). Quickly invite others to view, download and collaborate on all the files you want — no E-mail attachment needed. If you need more than 15 GB of storage, you can buy a storage plan at the following monthly rates: 100 GB at $1.99, 1 TB at $9.99, 10 TB at $99.99, 20 TB at $199.99, and 30 TB at $299.99 (in USD). Google Drive for mobile is available for download on Android and iOS phones and tablets. You can also create and edit documents and spreadsheets using the new Docs and Sheets apps.



Dropbox is a free service that lets you bring your photos, docs and videos anywhere and share them easily. Put your stuff in Dropbox and get it from your computers, phones or tablets. Share files with confidence and work with your team like you’re using a single computer. Everything’s automatically private, so you control who sees what. Plus, your stuff can be restored in a snap. Dropbox is safe and secure to use with 256-bit AES encryption and two-step verification. Dropbox Basic is free with 2 GB of space. Dropbox Pro is $9.99 per month with 1 TB of space, additional sharing controls and remote wipe and is recommended for teams. Dropbox for Business is $15 per user per month with as much storage as you need, unlimited file recovery, file sharing controls and priority support and is free to try for 14 days. Dropbox for mobile is available on Android, iOS, BlackBerry, Kindle Fire and Windows phones and tablets.

Box provides free cloud storage and file-sharing services that enable you to securely share and access files online. Box’s secure, trusted and collaborative content platform transforms the way you share, manage and collaborate on your most valuable corporate information. Designed without compromise between security and ease of use, Box allows every employee to securely work across teams, with customers and with partners — on any device, anywhere. Never compromise the safety or confidentiality of your personal files. Get mobile access, an online workspace and fast and reliable sync across all your devices plus get the same secure services trusted by global businesses to protect their confidential information. Start with 10 GB of free secure storage or avail any of the premium storage plans as follows: Starter at $6 user/ month (100 GB storage, 3–10 users), Business at $17 user/month (unlimited storage, 3 users minimum) and Enterprise (unlimited storage; contact Box for quote).

April-May 2015




App Chat

Need to scan documents while on the go? There’s an app for that! Scanbot 3.6 Scanbot 3.6 Document Scanner & QR Reader, the leading document and QR Code scanner app for iOS and Android, shifts mobile scanning to a whole new level. The app creates premiumquality scans (PDFs or JPGs with 200 dpi and higher) of every document and lets you edit, sign and upload them to your cloud (such as iCloud Drive, Dropbox, Box, Evernote and WebDAV). Pro features include text recognition and OCR support for more than 60 languages; full-text search; action-oriented text such as phone numbers, emails, addresses, locations and hotspots can be used right away with one tap; colorful themes; smart file-naming; passcode protection with Touch ID support (iOS 8 only) and PDF password protection. DOWNLOAD on iTunes

Scanner Pro Scanner Pro by Readdle is “perhaps the best app for quickly scanning and saving a digital version of a paper document” according to New York Times. Scanner Pro turns your iPhone or iPad into a portable scanner and allows you to scan paper documents into PDFs that look clean and professional. Scanner Pro uses the built-in iOS camera to take pictures of a paper document, taking advantage of unique technology that automatically detects the edges, fixes geometry and removes shadows and other visual defects to make a perfect scan. DOWNLOAD on iTunes

Genius Scan+ Genius Scan+ PDF Scanner has helped people digitize more than 200 million documents. Genius Scan is a scanner in your pocket. Quickly scan documents on the go and export them as JPG or multi-page PDF files. Its scanner technology includes smart page detection, perspective correction and image enhancement (including B&W or color post-processing). Genius Scan offers powerful tools to organize and safely export your documents to Box, Dropbox, Evernote, Expensify, Facebook, Google Drive, OneDrive, OneNote, FTP, Twitter, WebDAV and other applications and to print over AirPrint. Exclusive premium features include printing, cloud export, no ads and customizable email signatures. DOWNLOAD on iTunes



April-May 2015

c l a s s i f i e d s

Whilst all care is taken to reproduce this information, please contact the listing owner for the most current information on listings.

Click on the Business Name for More Information

classifieds Whilst all care is taken to reproduce this information, please contact the listing owner for the most current information on listings.

Attention Sydney Southern Suburbs Business Owners POA

New South Wales Amazing General Convenience Store Available in Brilliant Western Suburbs Location $70,000 Attention Albury/Wodonga Business Owners $79,900 + GST Attention Coffs Harbour Business Owners $79,900 + GST Attention Fast Food Business Owners POA

Aussie Farmers Direct, Cherrybrook $120,000 Australia Post Office with Freehold Building, Including General Store and Residence $875,000 Australia Post, Cronulla Area $450,000 Award-Winning Sutherland Shire Patisserie $249,000

Attention Lower North Shore Sydney Business Owners POA

Battery World, Castle Hill $295,000

Attention Northern Beaches Business Owners POA

Battery World, Penrith (Don’t Miss This One) $550,000

Attention Restaurant Business Owners POA

Be Part of the Church Street Evolution $199,000

Attention Sydney Eastern Suburbs Business Owners POA

Brand-New 24/7 Gym Opened by the Franchisor $150,000

April-May 2015



c l a s s i f i e d s New South Wales (continued)

Endota Spa, Bowral $100,000

Bright Eyes Sunglasses, Central Coast $150,000 Bright Eyes Sunglasses, Newcastle $150,000

Endota Spa, Profitable Day Spa for Sale at Crown Plaza Terrigal $350,000 Established Mobile Coffee Van Franchise for Sale $118,000

Coffee Guru, Australia’s Own Gourmet Coffee Company (1) $180,000

Fantastic Pizza Hut Opportunity in the Beautiful Hunter Valley $197,000

Coffee Guru, Australia’s Own Gourmet Coffee Company (2) $180,000

Fitness Franchise, Albion Park $125,000

Coffee Guru, Caringbah $300,000 Coffee Guru, Roselands $180,000

Have You Owned a Franchise? (1) $79,900 + GST

Coffee Guru, West Ryde $180,000-300,000 + GST

Have You Owned a Franchise? (2) $79,900 + GST

Dream Doors, Kitchen Renovations Retail Franchise $75,000

Jamaica Blue, Wagga $299,000 Kleenit, Campbelltown $60,000

Eagle Boys, Umina Beach $330,000 Endota Day Spa, Kooindah Waters, Central Coast $100,000



April-May 2015

Kleenit, Campbelltown, Outdoor Graffiti Removal and High-Pressure Cleaning Franchise $60,000

c l a s s i f i e d s

Whilst all care is taken to reproduce this information, please contact the listing owner for the most current information on listings.

Largest Kitchen Renovator in Australia, ACT $700,000

Muffin Break, Parramatta $575,000 + SAV

Local Appliance Rentals, Coffs Coast $380,000

Muffin Break, Penrith $650,000

Local Appliance Rentals, Coffs Coast (Coming Soon) $380,000

Muffin Break, Western Suburbs $650,000

Lone Star Rib House, Kotara Investment Required (approx. $750,000)

National Tiles, Newcastle Area $220,000

Lone Star Rib House, Liverpool Mega Centre $1,500,000

National Tiles, Nowra $220,000-300,000 + GST National Tiles, Wollongong $220,000-300,000 + GST

Marcellina, Sydney West From $200,000 Michel’s Patisserie, Parramatta (Price Drop) $175,000 + SAV

Newspower, Campbelltown $320,000

Mr Espresso, Illawong $325,000

Outback Jacks Bar & Grill, Gregory Hills, Near Oran Park (Open Early 2016) $1,500,000

Mr Espresso, Matraville $450,000

Outstanding Sutherland Shire Coffee Shop $249,000

Mr Espresso, Rosebery $99,000

Pack & Send, Botany $249,000

Muffin Break, Eastgardens $279,000

Pizza Capers, Edgeworth $197,500

Muffin Break, Gladesville (Price Drop) Now $210,000 + SAV

Pizza Hut, Newcastle (Price Drop) $219,000

April-May 2015



c l a s s i f i e d s

New South Wales (continued) Pizza Hut, Tamworth (Low Entry Way Under New Store Cost) Now $90,000 + SAV

See Thru Cleaning, Exciting Residential and Commercial and Window Cleaning Opportunity (4) $30,000

Pizza Hut, Wyong $190,000

See Thru Cleaning, Exciting Residential and Commercial and Window Cleaning Opportunity (5) $30,000

Poolwerx (Join an Award-Winning Franchise) $90,800

Sleepy’s The Mattress Experts (Coming to Albury) $180,000

PoolWerx, Newcastle (New Opportunity) $90,800

Sleepy’s The Mattress Experts (Coming to Canberra) $180,000

Powder Coating, Minto, Western Suburbs $250,000

Sleepy’s The Mattress Experts (Coming to Penrith) $180,000

Primal Pantry Is Coming to Charlestown Square $150,000

Sleepy’s, Coffs Harbour $180,000-220,000 + GST

See Thru Cleaning, Exciting Residential and Commercial and Window Cleaning Opportunity (1) $65,000

Sleepy’s, Port Macquarie $180,000-220,000 + GST The Coffee Club, Central Coast $399,000

See Thru Cleaning, Exciting Residential and Commercial and Window Cleaning Opportunity (2) $65,000 See Thru Cleaning, Exciting Residential and Commercial and Window Cleaning Opportunity (3) $30,000



April-May 2015

The Coffee Club, Rutherford $550,000 Top Performing Coffee Shop, Central Coast $495,000

Whilst all care is taken to reproduce this information, please contact the listing owner for the most current information on listings.

Wok & Go, Australian Master Franchise Rights (1) POA Wok & Go, Australian Master Franchise Rights (2) POA Yogurberry, Parramatta (Offers Invited) POA Your Opportunity to Own the Number 1 Yogurberry Store in Australia $550,000

Queensland ABS Automotive Service Centre, Brisbane North $377,000 Andersens Carpets, Gympie $249,000 Attention Brisbane Northern Suburbs Business Owners POA

c l a s s i f i e d s Attention Fast Food Business Owners (1) POA Attention Fast Food Business Owners (2) POA Attention Restaurant Business Owners (1) POA Attention Restaurant Business Owners (2) POA Attention Restaurant Business Owners (3) POA Attention Restaurant Business Owners (4) POA Attention Townsville Business Owners $79,900 + GST Australia Post, Brisbane North $250,000 + SAV Autobarn, Virginia $249,950

Attention Brisbane Southern Suburbs Business Owners POA

Bank of Queensland, Brisbane West $399,950

Attention Brisbane Western Suburbs Business Owners POA

Brand-New 24/7 Gym Opened by the Franchisor $150,000

Attention Cairns Business Owners $79,900 + GST

Bridgestone Service Centre, Caboolture $550,000 + SAV (approx. $165,000)

April-May 2015



c l a s s i f i e d s Queensland (continued) Bridgestone, Select Noosa $375,000 Bridgestone, Toowoomba (Excellent Interim Growth, Sales/Profit) $170,000 + SAV Bright Eyes, Noosa From $150,000 + GST

Essential Beauty, Toombul, Brisbane $149,500 + SAV Fernwood Fitness, Brisbane North $695,000 + SAV Gelare, South Bank (Coming Soon, Register Your Interest Now) $295,000 + SAV Gelatissimo, Rockhampton $350,000-450,000 + GST

Brumby’s Manly (Strong Sales and Profits) $180,000 + SAV

Imagine Owing Your Own Gym $38,500

Brumby’s, Brisbane Manly (Strong Sales and Profits) $180,000 + SAV

Jamaica Blue, Gladstone $385,000

Bucking Bull, Sunshine Plaza, Maroochydore $150,000

Jetts Fitness, Brisbane North $499,000 Jetts Fitness, Brisbane West $699,000

Chipmunks Playland & Cafe, Rockhampton $450,000-550,000 + GST Domino’s, Longreach (New Site) $350,000-600,000 + GST Endota Spa, Gladstone $230,000

Jetts Fitness, Victoria Point (New Condition Under Half New Cost) Now $160,000 + SAV Jetts Fitness, Victoria Point (New Condition Under Half New Cost) Now $160,000 + SAV

Endota Spa, Hamilton, Ascot, Windsor, Wilston and Chermside, Brisbane $290,000-350,000 38


April-May 2015

King of Knives, Brisbane $325,000

Whilst all care is taken to reproduce this information, please contact the listing owner for the most current information on listings.

Lava Carts, Cairns $80,000 Lava Carts, Townsville From $80,000 + GST

c l a s s i f i e d s

National Tiles, Rockhampton $220,000-300,000 + GST Ozspy Security Solutions, Brisbane North $349,950

Lenard’s, Springfield & Kenmore $630,000 + SAV Lollipops, Brisbane Area (Coming Soon) $399,000 Lone Star Rib House, Sunshine Coast From $400,000 + GST MBE Business Service Centre, Queensland Gold Coast, Currumbin $65,000

Pizza Capers, Gladstone $349,000 Pizza Capers, Rockhampton $199,000 Pizza Hut, Browns Plains Grand Plaza Restaurant (Register Your Interest Now) $1,495,000 + SAV Pizza Hut, Currimundi POA

MBE Business Service Centre, Queensland Gold Coast, Varsity Lakes POA

Pizza Hut, Indooroopilly $349,000 + SAV

MBE Eight Mile Plains (Lifestyle Hours, Strong Growth) $270,000 + SAV

Pizza Hut, Southside Location (Strong Sales Turnover) $380,000 + SAV

Michel’s Patisserie, Arana Hills (Brand New Refit Included) $299,500

Pizza Hut, Yamanato (Coming Soon) $480,000 + SAV

Muffin Break, Brisbane North $395,000 Nandos, Brisbane North (Coming Soon) $549,000 (negotiable) + SAV

Primal Pantry, Sunshine Plaza, Maroochydore $350,000 Shingle Inn, Toowoomba (50% Vendor Finance Available) $150,000 + SAV

April-May 2015



c l a s s i f i e d s The Source Bulk Foods, Mackay $150,000

Queensland (continued) Shingle Inn, Toowoomba (50% Vendor Finance Available) $150,000 + SAV

Toscani’s, Brisbane Southside Location (Register Your Interest Now) $530,000 + SAV

Sleepy’s The Mattress Experts (Coming to North Lakes) $180,000-220,000

Toscani’s, Noosa (New Site) From $450,000 + GST

Snap Printing, Felix Street, Brisbane $389,950

Wok Me, North Rockhampton $99,000

Snap Printing, Sunshine Coast $200,000

Xpresso Mobile Cafe, Caloundra $119,500

Snap Printing, Various Brisbane Southside Locations $200,000

Xpresso Mobile Cafe, Noosa From $119,500 + GST

Stepz Fitness, Upper Mount Gravatt (New Condition Well Under New Cost) Now $199,000 + SAV Submarine Sandwich Store in Tanah Merah $240,000 + SAV

Zarraffa’s Coffee House, Noosafair $149,500 Zarraffa’s Coffee House, Redcliffe, Brisbane $550,000 + SAV

South Australia

The Coffee Club, Noosa Civic $479,000 The Coffee Club, Victoria Point (Great Opportunity for Growth) $370,000 + SAV The Source Bulk Foods, Buderim $190,000



April-May 2015

Bean Bar, Hindmarsh Square $140,000 Burger Club, Brickworks Marketplace $400,000 Copyfax Stationers, Croydon Park $149,000

c l a s s i f i e d s

Whilst all care is taken to reproduce this information, please contact the listing owner for the most current information on listings.

Dreamland (New Locations Available) POA

Victoria ABS, Balwyn $199,000

Hair Stylist Business With a Difference $495,000

Asian Noodle Bar Cafe, Mornington $229,000

Outback Jack’s $150,000

Attention Fast Food Business Owners (1) POA

OzSpy Security Solutions $195,000

Attention Fast Food Business Owners (2) POA

Peak Physique Hot Yoga $60,000

Attention Geelong Business Owners $79,900 + GST

Price Attack, Elizabeth $356,000 + SAV (approx. $150,000)

Attention Melbourne Business Owners POA

Snap, Adelaide Flinders Street $635,000

Attention Melbourne Eastern Suburbs Business Owners POA

The Source Bulk Foods (Multiple Sites) $150,000 Wok & Go, Australian Master Franchise Rights POA

Attention Melbourne Northern Suburbs Business Owners POA


Attention Melbourne Southeastern Suburbs Business Owners POA

Finn Business Sales, Hobart $79,900 + GST Have You Owned a Franchise? $79,900 + GST

Attention Melbourne Western Suburbs Business Owners POA

April-May 2015



c l a s s i f i e d s

Victoria (continued)

Car Care Mobile Detailing (5) $42,000

Attention Mornington Peninsula Business Owners POA

Car Care Mobile Detailing (6) $42,000

Attention Restaurant Business Owners (1) POA Attention Restaurant Business Owners (2) POA Bicycle Centre, Warragul $170,000

Car Detailing Mobile $42,000 Children’s Play Centre Parties and Cafe (Turn the Fun into High Profits) $350,000 City Discount Tyres, Bundoora $199,000

Blockbuster, Ballarat, Wendouree and Sebastopol $369,000

Clark Rubber, Geelong $185,000

Brumby’s Bakery, Geelong $139,000

Curves Gym, Greensborough $180,000

Cafe Coffee Shop in Mildura $284,000

Donut King, Mildura $279,000

Car Care Mobile Detailing (1) $42,000 Car Care Mobile Detailing (2) $42,000

Endota Spa, Ballarat $290,000 Endota Spa, Bendigo Greenfield Location $290,000

Car Care Mobile Detailing (3) $42,000

Endota Spa, Daylesford $149,000

Car Care Mobile Detailing (4) $42,000 42


April-May 2015

c l a s s i f i e d s

Whilst all care is taken to reproduce this information, please contact the listing owner for the most current information on listings.

Endota Spa, Docklands Melbourne, New Greenfield Site $290,000

Groom Spa & Beauty, Company Stores for Sale, Westfield Doncaster Shopping Centre $449,000

Endota Spa, Echuca, New Greenfield Site $290,000 Endota Spa, Lorne $269,000

Groom Spa & Beauty, Company Stores for Sale, Westfield Fountain Gate Shopping Centre $399,000

Essential Beauty Watergardens, Taylors Lakes $199,000

Groom Spa & Beauty, Company Stores for Sale, Westfield Southland Shopping Centre $449,000

Flooring Xtra Geelong for Sale $190,000

Gym Franchise, Watsonia Region $180,000

Gametraders, Highpoint Shopping Centre $145,000

Healthy Life, The Pines Shopping Centre, Doncaster East $99,950

Gloria Jeans, Echuca $99,000 Gloria Jeans, Rosebud (Established Cafe, Lifestyle Location, Excellent Profits) $189,000 GNC, Airport West S/C $189,000 Groom Spa & Beauty, Company Stores for Sale, Chadstone Shopping Centre $359,000 Groom Spa & Beauty, Company Stores for Sale, Highpoint Shopping Centre $199,000

Highly Profitable Solomon’s Flooring Business for Sale, 7-Figure Turnover $299,000 Hudsons Coffee, Ballarat $329,000 MBE Business Service Centre, Victoria Glen Waverley $150,000 Melbourne Body Corporate Management, Shepparton $349,000 Midas Hoppers Crossing for Sale $220,000

April-May 2015



c l a s s i f i e d s Red Rooster, Shepparton $799,000

Victoria (continued) Mix&Go Froyo Franchise, Geelong $99,000 Noodle Box, Campbellfield $250,000

Rent the Roo, Cairnlea $389,000 Roll’d CBD (High Turnover 5 Day Trading) $495,000

Noodle Box, Mornington $249,000

Roll’d Vietnamese Street Food Restaurant, Westfield, Geelong $499,000

Nutshack, Waurn Ponds, Geelong $35,000 Pizza Hut, Geelong for Sale $259,000

Rozzi’s Cafe, Highpoint Shopping Centre $569,000 Sleepy’s, Richmond $60,000

Premium Appliance Rental Business in Western Victoria $389,000

Sleepy’s The Mattress Experts (Coming to Essendon) $180,000-220,000 (all inclusive)

Premium Cafe Franchise in Highpoint Shopping Centre $569,000 Premium Coffee Franchise in Warrnambool $199,000 (negotiable)


Sleepy’s The Mattress Experts (Coming to Preston) $180,000 Submarine Franchise Crown, Melbourne $929,000

Premium Fast Food Takeaway Restaurant/ Drive-Thru Outlet in Bendigo $950,000

Villa & Hut Kafe, Warrnambool $199,000

Red Rooster, Bendigo Regional $950,000

Wendy’s, Geelong $249,000

Red Rooster, Mildura $699,000

Xpresso Delight (Territory All of Victoria) $35,000


April-May 2015

c l a s s i f i e d s

Whilst all care is taken to reproduce this information, please contact the listing owner for the most current information on listings.

Western Australia

Jim’s Window Tinting, Automotive, Perth Southern Suburbs $35,000

As Rare as Hen’s Teeth $549,000 Baker’s Delight, Karratha $599,000

Jim’s Window Tinting, Flat Glass, Perth Northern Suburbs $50,000

Bike Force, Balcatta $220,000 Bucking Bull, Karrinyup Shopping Centre, Perth $80,000 Crepe Cherie, Karrinyup $149,000

Jim’s Window Tinting, Flat Glass, Perth Southern Suburbs $50,000 Lava Carts, Fremantle Attractive Incentive Available Lava Carts, Innaloo Cinema Complex $180,000

Croissant Express, Septimus Roe Building, Perth $175,000

Lava Carts, St. Georges TCE, Perth CBD $150,000

Curves Morley, Perth $99,000

Madzoon, Cannington (Coming Soon) $149,000 + SAV

Eagle Boys, Willeton $99,000

Muzz Buzz, Subiaco $199,000

Huge Cash Flow Franchise (Coming Soon) $1,079,000

Office National, Joondalup $99,000

Ian Diffen City Discount Tyres $219,000

Oporto Carillon City, Perth $600,000

Jim’s Window Tinting, Automotive, Perth Northern Suburbs $35,000

Own Your Own Recruitment Business $199,000

April-May 2015



c l a s s i f i e d s Western Australia (continued) Price Attack, Murray St. Mall, Perth $299,000

Sub Sandwich Franchise, Perth Southern Suburbs (Coming Soon) $549,000 + SAV

Price Drop $129,000

Sumo Salad, Claremont Quarter $449,000

Red Rooster, Dianella/Morley East $250,000

The Coffee Club, Kalgoorlie $239,000 + SAV

Red Rooster, Joondalup $500,000

Under Full Management $1,000,000

Red Rooster, Joondanna $300,000

Weeding Women, Bayswater $99,000

Red Rooster, Mindarie $600,000

Wok & Go, Australian Master Franchise Rights POA

Sub Sandwich Franchise, Broome $560,000



April-May 2015

Ye Olde Lolly Shoppe, Midland Gate $149,000

Turn static files into dynamic content formats.

Create a flipbook
Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.