2020 The SCORE, Issue 3

Page 28

HOW TO ENSURE YOUR EMPLOYEES ARE

Show Ready E

2020 Issue 3 |

THE

SCORE

26

by Dennis Snow

ven if you have been open for business in some form, the likelihood is that you’re still ramping up, and your employees must be ready. No matter what type of business you operate, the performance of your employees will likely be the driving factor in the quality of the customer experience during what could be a confusing and emotionally charged time. It’s best to think of this as an opportunity to re-onboard your people, even those who might have been working in some capacity during the coronavirus shutdown. Here are some key onboarding topics to be planning right now to ensure that your employees are show ready when the time comes.


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2020 The SCORE, Issue 3 by Franchise Business Services (FBS) - Issuu