SupplierSpotlight (continued from page 31) “It is a strong balance of: how is the business relationship best for them, and how is it best for us? Staying in regular contact and soliciting feedback makes a world of difference.” On a recent new vendor conference call, the customer told Peterson, ‘I think this is the best vendor call I’ve ever had.’ Numerous customers have been with Gem for 20-30 years. And in some cases, those business relationships have become personal friendships. Many original equipment manufacturers have their brand name on the Gem harvester bars. “We’re happy to brand our products for our customers,” said Peterson, “flattered that they trust our quality enough to have us put their name on our products.” “We are a company that is willing to work with our customers to create something that works for them,” said Peterson, “a product they’re going to sell, something they can be proud of, that will be reliable and work well for them.” “Having those solid relationships with our customers has been huge for us. They’re not just a number out there that we’re trying to make money off. We want it to be a twoway street of mutual benefit.” The employee culture at Gem Chain Bar is one of collaboration. “A lot of past and present employees comment on our business culture,” said Peterson. “We’re not a huge corporation. We empower our employees to be part of the product design and manufacturing process. We come to a decision as a group about the best course of action. We work together as a company and a true team. We strive to foster that collaboration with both our internal (employees) and external customers.” (For more information about Gem Chain Bar products, visit www.gemchainbar. com.)
Gem Chain Bar is equipped with five robots for automated sprocket manufacturing – two Versabuilt/ABB robotic systems, two Universal Robot Systems, and one utilizing Midaco pallet changers.
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