Accompanying and Visiting Service
istockphoto/ FredFroese
What is the accompanying and visiting service? Accompanying and Visiting Service (Begleit- und Besuchsdienst) means that trained carers visit Viennese residents who find it difficult to leave their home by themselves due to a physical or mental health problem. This service is provided during the working week (but not on Saturdays, Sundays or bank holidays). The carers accompany their clients, for instance, on visits to the doctor’s, hairdresser’s, the pharmacy or bank and assist them with their shopping. Carers also accompany and assist their clients on cemetery visits. Accompanying and visiting services are also available to senior citizens living in residential communities.
Eligibility The actual need for accompanying and visiting services is determined by FSW Care and Support Counselling Centre staff. Costs The maximum cost contribution to be paid by clients is € 15.20 per hour, depending on their income, the eligible share of rental costs, their care/nursing allowance and the volume of services used.
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To facilitate cross-checking of the invoiced services, you may request a list of services rendered from your service organisation or from the Care and Support Counselling Centre. Contact and Registration FSW hotline: 01 24 5 24, Mo–Sun, 8:00 a.m. – 8:00 p.m. Beratungszentrum Pflege und Betreuung (Care and Support Counselling Centre) – for branches and opening hours, please see page 13 FSW Case Managers will be pleased to inform you about partner organisations and the services they provide, and will help to ensure that you have access to and get precisely the services you need.
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