Frequently Asked Questions

1. What is Call Center IVR Solution?: Call centre IVR solutions enable businesses to automate customer interactions using predetermined menus for dedicated tasks With the help of call centre IVR, businesses can efficiently decrease call wait time and improve CX with minimal human resources

2 Why do businesses use IVR?: Custom-built menus within IVRs can expedite call handling, directing callers, or scheduling callbacks as needed By utilising an IVR system, callers can access the required information quickly without needing human intervention.

3 What are the types of IVR?

IVR services can be categorised into two types:

(a) An inbound IVR system ( effectively manages high volumes of incoming calls)

(b). Outbound IVR system (automatically dial outgoing calls)

4 What are the top IVR solution providers in India?: While there are many IVR solution providers in India, selecting the most suitable one is subjective and depends on personal preferences. Nevertheless, Fonada is presently among the leading IVR service providers in India, offering dependable cloud telephony solutions at reasonable prices

5 How Effective Are IVR Solutions for Small Businesses and Call Centres?: IVR solutions are highly effective for small businesses and call centres as they can effectively handle high call volumes, streamline call routing, reduce wait times, and enhance customer experience It also frees up staff to focus on more complex tasks