Innovative & Best IVR for Call Centers & Small Businesses

Direct customers to the appropriate department and agents with Fonada’s innovative Call Center IVR solutions.

What Is a Call Center IVR Solution?

Call Center IVR solutions enable call centres and small businesses to create effective call flows that offer consumers an interactive and personalised experience. With call centre IVR solutions, customers can be directed to the appropriate department or agent without needing the agent to connect them for each issue manually

IVR for call centres is designed to assist businesses with their unique business communication needs It helps them enhance the customer experience through personalised call flows and add new capabilities to their existing CRM, giving organisations full control over quality and productivity.

Features Of Fonada’s IVR For Call Center

Experience a premium call centre IVR solution from one of India’s top IVR solution providers, equipped with advanced features to enhance your communication experience

1 CRM Integration: Unlock the full potential of your CRM ecosystem by seamlessly integrating our APIs with the industry's finest IVR solutions for small businesses and call centres.

2 Unlimited Channels: Make multiple calls to a single number and conveniently access a comprehensive record of answered and unanswered calls on your dashboard with our best IVR cloud solutions.

3 Detailed Reporting: Access real-time analytics of every call made from your dashboard

4 Call Scheduling: Easily schedule automated calls for any day and time with our top-notch IVR solution for call centres and offices

Types Of IVR Solutions For Call Center

Experience a premium call centre IVR solution from one of India’s top IVR solution providers, equipped with advanced features to enhance your communication experience

Single-Level IVR: Businesses can incorporate a solitary layer of IVR into their call flow by utilising a Single-level IVR. This IVR type is well-suited for simple use cases where a caller can connect to an agent or initiate a message with just a single input.

Multi-Level IVR: The IVR system comprising multiple menu levels is known as a multi level IVR. Managing an IVR menu with a 0-9 prompt can complicate things. To streamline the workflow and enhance productivity, you can incorporate multiple layers of IVR within your call flow

How Does Call Center IVR Solutions Work?

Stage 01: Call centre IVRs are designed to answer callers using a predetermined set of queries and answers The auto attendant feature is capable of handling human queries and greeting callers with the IVR menu

Stage 02: The Dual-Tone Multi-Frequency Signalling (DTMF) feature of Call Center IVR lets callers choose a re-determined option from the IVR menu

Stage 03: Today’s IVR for call centres are highly advanced and they use speech recognition features to provide human-like interactions via a set of voice commands

Stage 04: The IVR menu is enriched with advanced features and it lets the caller choose a resolution or gather information

Benefits Of Fonada’s IVR For Call Centers

Remote Call Center: IVR cloud solution providers assist businesses in establishing remote call centres for their customers by providing specialised IVR for call centres solutions

Streamline Communication: Forward business calls to agents’ mobile phones and landlines, regardless of location.

Tailored Client Interaction: Utilise names and past interactions to personalise client experiences and anticipate their needs

Elevate Brand Image: Our IVR for call centre solutions enable callers to speak with experts based on their selections from a multilevel IVR menu, bolstering your brand image

Effortless Setup And Activation: Integrate your CRM software seamlessly with a plug-and-play solution without hassle

Efficiently Handle Large Call Volumes: Advanced multi level IVR effectively manages high call volumes by connecting to multiple customers automatically

Boost Lead Generation: Rapid resolution to customer needs and feedback iteration ensures increased lead generation and customer loyalty.