11. ________ is a voluntary certification program administered by the U.S. Green Building Council, aimed at promoting the most sustainable construction processes available. 12. ________ is the phase of production control in which managers and employers or team members spot problems in the production process and come up with solutions. 13. Production planning does not begin by choosing what goods or services to offer to customers. 14. One of the fundamental issues facing every producer is the ________ --choosing whether to manufacture a product or component in house, purchase it from an outside supplier, or lease it. 15. An efficient facility layout can reduce material handling, decrease costs, and improve product flow through the facility. 16. A customer-driven production system does not evaluate customer demands in order to make the connection between products manufactured and products bought. 17. It is not important for production managers to understand how a project fits into the company’s structure because this will affect the success of the project. 18. A process called ________ allows engineers to design components as well as entire products on computer screens faster and with fewer mistakes than they could achieve working with traditional drafting systems. 19. A ________ implements a broad management philosophy that reaches beyond the narrow activity of inventory control to influence the entire system of production and operations management. 20. A ________ good or service that is free of deficiencies. **********************************************************************************
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