Inside SAP Summer 2012

Page 34

CASE STUDY

TRANSFIELD SERVICES

“We have a very distributed workforce, some in remote locations across multiple geographies, so we considered the cloud providing benefits in this area,” de Wet said. Transfi eld Services also discovered that implementing SuccessFactors would actually reduce project implementation costs. “The cloud is very different to SAP on-premise. There’s nothing to build as such, no customisation, only confi guration, so it’s literally out of the box. You switch on a few things and design forms to suit your organisation, but really it should decrease implementation costs,” de Wet said. Transfi eld also had to consider the long-term commercial impact, including operating costs, which were found to remain unchanged.

The hybrid model Transfi eld Services has chosen to implement the whole SuccessFactors cloud offering, with the exception of Employee Central, as this functionality will be kept in the SAP on-premise system, and feed data into the cloud. The future, de Wet said, is for the SAP on-premise system to include core HR, Organisational Management (OM), Personnel Administration (PA), Payroll and Time

Management, while Talent Management will be held in the cloud, with an ESS/MSS Portal integrated with the cloud.

Lessons learned While Transfi eld Services is still at the beginning of its implementation journey with SuccessFactors, de Wet said they have already learned some lessons along the way that others may benefit from when undertaking a similar process. Though most are familiar with the concept that cloud has a subscription model, it may not be clear that subscription fees kick in as soon as the project begins implementation, rather than when the system is live. “Also, it’s not really the number of users of the solution, it’s the number of employee records in the cloud that will determine the price. It’s very important to be aware of that point.” De Wet stressed that when considering cloud, companies should revisit their original business case and adapt it to the new functionality cloud provides. “You may be able to deliver more benefits because the cloud operates differently. It takes a mindset change, and it’s going to impact what you do and how you manage people.” The independent magazine for SAP professionals

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