Occupational Violence Working Group

The Occupational Violence Working Group meet to discuss occupational violence programs and incidents.

Services reported seeing an increase in call taker abuse and verbal violence, and the group discussed the issue including investigation reporting options to better understand the problem

The working group participated in a new internal data collection activity, designed to better understand the rate of occupational violence over time and the possibility of occupational violence occurring

The collection of data focuses on occupational violence in three categories: physical, non-physical, and accidental. The collection will be run as part of CAA's annual collections to continue building a suit of data for benchmarking and future trend predictions.

An information matrix was created for services to share details on occupational violence programs and will be an ongoing collection to ensure new development and programs are reported and shared with member services.