A Message From CEO Alex Mollart

CEO’s Welcome

With the recent Annual Report announcement, it’s been positive to look back over the last 12 months and recognise that 2022 has been a truly transformational year for Tandem. Despite the challenging economic environment, our loan book remains overall in excellent shape, and we are confident that our strong underwriting procedures will position us well against likely economic headwinds.

As the business has grown, so too has our profitability. Despite the continued difficult economic situation for the UK (and world), non-people costs continue to be controlled and we’re all playing our part.

We’ve seen a strong a start to the year in terms of customers and balance sheet growth. With further promotions on Money Savings Expert and voted as Europe’s 4th fastest growing digital banking app, our customer feedback is also rating their experience with Tandem higher than ever. Measurements include Customer Happiness scores from CSAT, Trustpilot and Feefo – to name but a few.

Most recently, Tandem acquired Loop Money, the UK’s latest Fintech money sharing business. This addition to Tandem’s award-winning digital offer gives consumers a unique way to Save, Borrow, Spend and Share from each other, while supporting the transition to a low carbon economy.

This acquisition means we are executing on our strategy to make it easier for people to choose a greener lifestyle. This is translating into profitable growth and we are on track to deliver our second full-year operating profit.

As we continue into the second half of the year, we embrace an exciting delivery roadmap from the Tandem App and new website, whilst building a profitable and sustainable business that will help consumers transition to lower carbon lifestyles. For our People, we’ve launched the fantastic Tandem Hub, brought people together in a People Council who are passionate about making Tandem a great place to work, and there’s more in the pipeline for H2 – including more on electric vehicles for employees, better Pension contributions and so much more!

Have a great month!

Alex