Business
Automating business processes is essential to digital transformation
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nformation management, business processes and business systems need to come together and align to deliver efficiencies, improve customer experience and put content in context. At its heart lies the need to digitise document intensive processes, which in turn enhances customer experience and drives your competitive advantage. Furthermore, a digital workplace not only supports process owners, but it helps compliance teams, partners and users focus on core business tasks. Digital transformation is here to stay. According to a survey conducted by McKinsey, the pandemic prompted companies to accelerate their digital journeys, speeding the adoption of digital technologies that support customer, supply chain and internal operations by three to four years. For businesses to truly embrace digital transformation, they need to unify their back and front office operations. Customers want a seamless experience regardless of contact channel or person. No matter how they are interacting with the business – ordering goods, filing complaints, or requesting information – the customer wants a positive service experience.
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