Foundation Impact Report 2012 by Faxton St. Luke's Healthcare

Celebrating the Power of Family 2012 Impact Report

2012 Impact Report

1 Published July 2013

Honor a Caring Heart Sometimes it just comes down to a certain someone who makes your time spent with Faxton St. Luke’s Healthcare a little bit brighter. Someone who is really interested in how you are doing. Someone who listens to you. Someone you learn to trust. Someone you depend on to help you when you are in the hospital. Perhaps during your visit or a loved one’s you encountered someone who made your experience special. Take a moment and let them know how grateful you are. (Left to right) Eileen M. Pronobis, CFRE, executive director of the FSLH Foundation, Gilbert Lawrence, MD, DMRT, FRCR, radiation oncologist at FSLH, and Nancy B. Borden, MBA, RT (T), executive director of The Regional Cancer Center at FSLH.

Give a Gift of Thanks! Make a donation in honor of a Faxton St. Luke’s Healthcare physician, nurse or staff member who made a difference and share your story. Each caregiver will be recognized and receive a special Caring Heart Pin, which they will wear to commemorate your generosity. All gifts will support patient services and programs in our healthcare system and enable us to provide the highest quality health care in our region. Inspired? Call (315) 624-5606 to honor your Caring Heart today.

If you do not want to receive future fundraising requests supporting Faxton St. Luke’s Healthcare, please call (315) 624-5600 and leave a message identifying yourself and stating that you do not want to receive fundraising requests. You may also notify us by going to the “Contact Us” tab at www.factonstlukes.com and identifying yourself and stating that you do not want to receive fundraising requests. There is no requirement that you agree to accept fundraising communication from us, and we will honor your request not to receive any fundraising communications from us after the date we receive your decision.

Dear Friends, We are all part of a great family at Faxton St. Luke’s Healthcare. Each of us contributes in our own unique way to help make the lives of our patients, residents and their families the best they can be. 2012 brought a great deal of growth and development to Faxton St. Luke’s Healthcare. As always, we are focused on providing the very best care to our patients and residents, and are thrilled to be able to share our successes in this impact report. In the pages that follow we gratefully acknowledge you, our generous donors, friends and family, who have stepped up to the plate to make healthcare a priority in our community. In the days, weeks, months and years ahead, the role of philanthropy within our hospital will play a larger role, affecting our ability to grow and meet the ever changing needs of those we care for. As we embark on this journey of growth we are grateful to you for your continued support and the impact you help make. I hope you will share my excitement for the stories you are about to read in this publication. They are a sample of the generosity and kindness of so many individuals, organizations and businesses who have supported the organization through their outstanding philanthropy. Sincerely,

Marolyn P. Wilson President, Board of Directors Faxton St. Luke’s Healthcare Foundation

2012 Impact Report

Building a Culture of Philanthropy There’s a certain day each year that Marolyn Wilson and all the members of the Faxton St. Luke’s Healthcare (FSLH) Foundation Board get to sit down with employees from FSLH and say “yes.”

It’s one of the most enjoyable days of her year, Wilson says. It’s a

specific Children’s Miracle Network (CMN) meeting where board members meet with clinical staff who are requesting funds to support programs, services and equipment purchases for Women’s and Children’s Services at FSLH. “They make a presentation and we say ‘yes, we have the money for this,’” Wilson said. “It’s such a fulfilling experience to see exactly where the money — the money I helped raise — goes into an organization that’s saving lives and making people’s lives better.” Saying yes that day — and throughout the year — to the needs of the patients, residents and staff at FSLH is the goal of the Foundation. And the implementation of a new philanthropic strategic plan last May will better prepare the Foundation to continue to support FSLH in providing essential healthcare services well into the future.

“There are a lot of things [at the hospital] that need to be done that just aren’t covered by patients or insurance,” said Patrick W. Knapp, MD, Foundation board member and attending physician anesthesiologist. “I get to see firsthand some of those things. For example, some of the equipment we use in the Operating Room was purchased maybe not totally by funds from the Foundation, but certainly by a significant amount.” “We are very cognizant of the fact that philanthropy is an important aspect of the success of the organization,” added Eileen M. Pronobis, CFRE, executive director of the FSLH Foundation. “Faxton St. Luke’s Healthcare is a community asset and it’s through the community’s gifts that we are able to continue to offer high-quality programs and services.”

Celebrating the Power of Family

The Philanthropic Strategic Plan

Since arriving at FSLH in 1996, Pronobis has regularly attended the Association for Healthcare Philanthropy (AHP) International Conference where hospitals share best practices in their field. At a conference in 2007, Pronobis met William Littlejohn, senior vice president and CEO of Sharp Healthcare Foundation in San Diego and current chair of the AHP Board of Directors. He is a key figure in the evolving landscape of healthcare philanthropy. Thinking of the future, Pronobis invited him to FSLH to speak. “And that was when we began our journey to build a stronger culture of philanthropy,” Pronobis said. Later, after conversations with Scott H. Perra, FACHE, president/CEO of FSLH, Pronobis said the timing was right “to integrate the Foundation into the strategic plan of the hospital. And in order to do that, we needed to have a strategic plan for the Foundation that was aligned with FSLH’s strategic plan.” So, in 2011, the Foundation aligned with Littlejohn and his partners at Healthcare Philanthropy Advisors to complete an

“It’s such a fulfilling experience to see exactly where the money — the money I helped raise — goes into an organization that’s saving lives and making people’s lives better.” — Marolyn Wilson, president of the FSLH Foundation Board

2012 Impact Report

assessment of the Foundation. The purpose of the philanthropy assessment was to evaluate the capabilities and opportunities of FSLH’s philanthropic programs and provide the baseline for a strategic plan that would lay the groundwork for efficient ways to accomplish the goals set forth in the strategic plan. The group came back in February 2012 with their recommendations for a strategic philanthropy plan. “That was key,” remembered FSLH Foundation Board Member Dean Kelly. “I don’t know if the board or the organization could’ve done it themselves. We needed someone who could guide us through the whole process, somebody who had the expertise and knowledge of what’s required to really change the culture and philosophy.” The new strategic plan moves the Foundation away from eventdriven fundraising toward forming lasting relationships with people throughout the FSLH family and community. “Our goal continues to be the provision of excellent care to each patient and resident every day,” Pronobis explained. “Our governing Board of Directors and Foundation Board of Directors join our administrators and Foundation staff in a united belief that more can be done to strengthen community healthcare through increased philanthropic resources. The strategic plan is helping us to identify and explore these opportunities.” After identifying specific areas of need for the hospital system, the plan focuses on educating the board members and community about those needs. “I think education is a critical component of the Foundation’s work now,” said Board Member Mary Malone McCarthy. McCarthy is working to help fund new infant incubators for the Level II Special Care Nursery, one of the recently identified areas of need.

(From left to right) Mary Malone McCarthy, FSLH Foundation Board member; Karen E. Sammon, FSLH Foundation Board member; Eileen M. Pronobis, CFRE, executive director of the FSLH Foundation.

“We’re focused on increasing awareness about what the needs are, and also building relationships with people within our community who would have an interest in supporting our organization if they better understood what its needs were.” One of the first strategic steps adopted by the Foundation was the Caring Heart Grateful Patient Program, which gives patients and their families a forum in which to tell their stories of the outstanding care that they’ve received,

Celebrating the Power of Family

“Faxton St. Luke’s Healthcare is a community asset and it’s through the community’s gifts that we are able to continue to offer high-quality programs and services.” — Eileen M. Pronobis, CFRE, executive director of the FSLH Foundation

while also honoring their caregivers. “The Caring Heart Program provides individuals with an opportunity to make a gift in honor of exceptional service and care, and provides a way for grateful patients to consider the hospital and their caregiver(s) in their thoughts,” Kelly said.

An Ongoing Journey

Overall, the new strategic plan is a comprehensive road map for short-term and long-term objectives and actions for the Foundation’s philanthropic endeavors including major and planned giving; annual giving and donor development; with a primary focus on grateful patients and their families. “The boards, the administration, the senior leadership team of Faxton St. Luke’s Healthcare, the physicians — they are all working together to help create new opportunities and a new legacy of giving and caring for residents of the Mohawk Valley,” Pronobis said. “Top to bottom, the hospital family is excited about creating this unique culture of philanthropy that is going to take our organization into the future.”

2012 Impact Report

And that’s exactly the support the plan needs to succeed, says incoming Board President Luke Lewis. “If you can get the culture correct, where everyone is thinking the same way … then you’re going to be the best you can be,” he said. “Because what you do affects everyone around you.” “I think most of the people at Faxton St. Luke’s Healthcare realize that it’s more than just a business,” added Dr. Knapp. “And they would like to help out more than just going in and doing a good day’s work and going home.” The plan is perfectly in sync with the Relationship-Based Care model that FSLH already follows, where patients, residents and families are at the center of every stage of healthcare. “That model fits for us, too,” Pronobis said. “Patients and residents are the focus of everything we do.” The implementation of the plan will continue for the next few years and beyond, Pronobis added. “It’s a journey that doesn’t have an end. And it can’t. It has to be evolving and changing and growing … it gives us that framework to build the future.”

The Impact of Giving When newborn Kamren Emig was reunited with his twin sister, Kali, in The Birthplace at FSLH two weeks after they were born, something remarkable happened: the respiratory problems and other health issues he had faced since his birth improved, almost completely resolving. “When he came to St. Luke’s and was placed by his sister, he did better,” said Michelle Davis, the twins’ mother. “That thing they say about twin power? I kind of believe it.” Kali and Kamren were born at Rome Memorial Hospital to Davis and her partner, Kari Emig, on September 10, 2012, much earlier than their expected November due date. Kamren, because of his health issues, was transferred immediately to Crouse Hospital in Syracuse. Kali was transferred to FSLH. Having to separate the twins and travel between hospitals, as well as being apart from their newborns, was extremely difficult for Davis and Emig. “Obviously you do what you have to for your children,” said Davis, who also has a teenage son and daughter. “There were times when we didn’t get home until midnight with all the traveling. It was exhausting.” Then, much to the mothers’ relief, after about two weeks at Crouse, Kamren rejoined his sister in the Level II Special Care Nursery at FSLH. He was placed in a brand new, state of the art incubator that had just been donated by NeoForce Group, located

in Ivyland, Pennsylvania, through the Kuyahoora Valley Foundation. “We were so glad to finally have the two of them together,” Davis said. And that’s when Kamren’s health improved the most. The twins are home now with Davis and Emig, and are healthy. Both children are progressing well, outdoing milestones and gaining weight. As a thank you to the Special Care Nursery at FSLH, Davis and Emig donated the twins’ preemie clothing, and when they dropped them off, they brought Kamren and Kali. “We wanted the nurses to be able to see the twins again.” Davis said. “[The nurses] were just great. They were very supportive, very attentive. We always knew that the babies were in good hands.” It is a story like this that shows just how life changing a generous donation can be. When representatives from NeoForce and the Kuyahoora Valley Foundation made the new incubator possible, they could have no idea the impact it would have on Kamren and his family, nor could they know the importance it would have in its very first days of use.

Celebrating the Power of Family

Michele Davis (left) holding Kali and Kari Emig (right) holding Kamren.

NeoForce and the Kuyahoora Valley Foundation

Otho Boone, president of NeoForce Group, a manufacturer of high-quality medical devices for newborn nurseries, grew up in the Mohawk Valley and knew FSLH Foundation Executive Director, Eileen M. Pronobis, CFRE, from school. Through Facebook, Boone contacted Pronobis, thinking that perhaps NeoForce and the Kuyahoora Valley Foundation might be able to help the hospital in some way. “It became obvious what we needed to do to support the efforts up there,” Boone said. Boone got in touch with longtime friends Steven Coffin and Gary Rathbun. All three men are involved in the Kuyahoora Valley Foundation, a group that for more than 25 years has focused on helping those in need on a local and national level, and of which Coffin is the founder. The incubators currently being used by the hospital were manufactured in the late 70s or early 80s, Boone told the men, and although still effective, there were improved options available, but they were expensive. The three men saw a chance to help upgrade the equipment. “It was an opportunity to give back and give back in a lasting way,” Boone said. A short time later, Boone, Coffin and Rathbun brought the first Atom Advanced Infant Incubator Model V-2200 to the Level II Special Care Nursery. This model incubator includes benefits such as an easy-to-see, multi-functional, color display and admittance panels on both sides, which enables the clinician to operate the incubator from either side. The incubator also provides a space for the infant that is 10 times quieter than previous models, which reduces stress on the baby. These types of incubators, sometimes called isolettes, are often used in special care nurseries to care for premature babies with weight gain and feeding issues, said Julie Wells, MSN, RN, nurse manager for Maternal Child Services.

Celebrating the Power of Family

(From left to right) Otho Boone, Gary Rathbun and Stephen Coffin, sons of the mothers who inspired the donation of the incubator to The Birthplace.

2012 Impact Report

“You put a baby in an open crib and they have to heat themselves and that takes up calories,” Wells explained. “So we keep them in the isolettes so that they are warm and they’re gaining weight.” The new model is nice, Wells added, because the temperature control is very precise, right down the exact degree. The Incubator is also used for babies who are jaundiced and need phototherapy. Charge Nurse Bonnie Evans, RN, who helped care for Kamren and Kali, said that the Atom Advanced Incubator is also helpful when we have a baby that is a little bit unstable and we don’t want to move him to put him on a scale. There is a scale built into the isolette that allows you to weigh the baby right there. The incubator raises or lowers, too, which makes it easier for a caregiver or parent to tend to the newborn. “Generally, most of the babies that come through this nursery would go into an isolette at one time or another,” Evans said. “They certainly serve an important function.”

Celebrating Mothers Twins Kali and Kamren Emig recovering inside an Atom Advanced Infant Incubator.

“Words can’t describe the honor it is to give back to the community … especially in the name of our mothers — they were all about kids — they would be very proud, that’s for sure.” — Stephen Coffin, founder of the Kuyahoora Valley Foundation

There’s one more reason that the new incubator is particularly special. When it was delivered to the Special Care Nursery, it arrived with an exceptional legacy — a plaque dedicates it to Doris Boone, Lunette Rathbun and Millicent Coffin, the mothers of the three men who spearheaded the donation. “All three of us are childhood friends, our mothers had passed away, and we were all close to our mothers,” said Rathbun of he, Coffin and Boone. “That’s how Otho had this idea to connect giving back to the community with the Kuyahoora Valley Foundation and his company, and also came up with a dedication that would honor our three mothers who gave us the giving back mentality that we’ve carried throughout our lives.”

Celebrating the Power of Family

“They really were a generation that gave so much more than they had to give to make sure that their sons could succeed,” Boone added. His own mother, after she retired, was what is known as a “cuddler” in Washington, DC, area hospitals. “She didn’t really tell me she was doing this, but she essentially spent about five years of her retirement going to various hospitals holding infants while their moms, who had drug addictions, weren’t there. She dedicated the last few years of her life to giving back to children.” Rathbun’s mother, a single mother, was in a terrible car accident that almost killed her when he was small, and she spent nearly two months in St. Luke’s Memorial Hospital. “The community took both my brother and myself in, and then they raised money for my family,” he said. “That single act of kindness beyond taking care of my mother at St. Luke’s stayed with us our entire lives.” It’s also one of the reasons his family, including his brother and sister, are so dedicated to the Kuyahoora Valley Foundation. Coffin, who comes from a family of 13 and who began the Kuyahoora Valley Foundation with an impromptu golf tournament shortly after getting married, said that it is his mother’s example that led him to creating a group that gives back in the spirit of “small town values for life.” The Kuyahoora Valley Foundation holds an annual local golf weekend to raise money, which has grown to include a golf tournament in Virginia Beach, and it supports large organizations such as the well-known Toys for Tots program, right down to individuals who have cancer and their families. “We have goals each year,” Coffin said. “The main thing is to get together, have fun with family and friends, enjoy the great game of golf, and raise a little money to give back to the community in which we grew up. Words can’t describe the honor it is to give back to the community … especially in the

2012 Impact Report

name of our mothers — they were all about kids — they would be very proud, that’s for sure.”

Not Done Yet

The generosity of the Kuyahoora Valley Foundation, NeoForce, Boone, Coffin and Rathbun still continues. Working with the CMN, the group is now committed to helping raise money to fund another incubator. The Birthplace has identified the need for five additional incubators, and the FSLH Board has embarked upon a major gift initiative to ensure the success of this project. “People coming forward, people stepping up, wanting to make a difference like these men did — it’s incredible,” Pronobis said. “We had a need, and through their philanthropy, we were able to provide this wonderful piece of equipment for our children here.” And, the best part of this story of giving back: the day after the incubator was donated, Pronobis received a call from Wells. She said, “We have our first baby going into the incubator.” Pronobis contacted Boone right away to tell him. “You need to know that we already have a baby in the brand new incubator,” she wrote him in a text. It was a baby who was coming home from Crouse Hospital to join his sister. It was baby Kamren.

Help and Comfort On a wall in dialysis patient Susan Black’s bedroom at home hangs a wooden cross that she says is “just beautiful.” “There’s a fellow, another one of the patients, he’s a carpenter at heart — he made it for me,” she says. One day, after getting to know one another during their dialysis treatments at the Regional Dialysis Center at FSLH’s Faxton Campus, he gave it to her. “I won’t ever part with it,” she says. Black has been receiving dialysis since the late 1990s, after routine blood work discovered a need for treatment. Every Monday, Wednesday and Friday for three and a half hours, she sits in a recliner at the Center, connected to the equipment that cleans her blood. “It’s quite a process,” she says. She’s grown to know the nurses who care for her and many of the other patients, like the man who made her the cross, very well. “We’re like a family here because we sure see each other a lot,” Black says. “If I’m feeling a little out of sorts when I come here, they cheer me right up. They’re good people. Every one of them is top notch.” With 36 stations at the Faxton Campus, which is open six days a week for three full shifts daily, as well as additional dialysis treatment satellites serving eight counties, the need for dialysis in the Mohawk Valley is evident. And with patients spending nearly four hours seated in chairs to receive each treatment, it’s a significant time commitment

for a large number of people. “We try to keep them comfortable,” says Lila Studnicka, executive director of the Regional Dialysis Center at FSLH. Black says she’ll often socialize, watch TV or listen to music to pass the time. But one thing that’s common, Studnicka and Black both say, is that despite the hospital’s best efforts, dialysis patients often feel chilled. “When you’re doing dialysis, about a cupful of your blood is outside your body,” Studnicka explains. When it’s outside of your body, there is the potential for it to get cold. The dialysis machines have warmers to warm the blood back up, but that little bit that’s out, coupled with a patient’s inability to get up and move around, can make them uncomfortably cold. They keep the heat turned up in the unit and provide blankets, Studnicka says, but more is needed. “We want our patients to be comfortable,” she says. Help, in part, is coming from longtime supporters of FSLH. The International Brotherhood of Electrical Workers (IBEW) Local 43, in cooperation with the National Electrical Contractors Association, are funding part of an initiative to install radiant heaters above each of the chairs at the Faxton Campus. Using this method, heat radiates from an element in the ceiling which warms the patient directly below.

Celebrating the Power of Family

This differs from traditional heating methods which heat the surrounding air that must then be circulated to raise the ambient temperature. Radiant heat provides more efficient temperature control and operates without noise, creating an accommodating environment in which patients receive care. “When the Center was first built, we didn’t have the option of radiant heat,” says Scott H. Perra, FACHE, president/CEO of FSLH. “Now that we’ve put radiant heat into some of our new satellite units, we want to circle back to the Center because patients have loved it so much.” The heaters are placed directly over the chairs so that they heat only the patients, and individuals are in control of their own heating. “This is a great improvement for patient comfort,” Studnicka said. Pat Costello, president of the IBEW Local 43, said the union is eager to help. The group, which has approximately 1,300 members, around 500 of which are in the Mohawk Valley, has supported FSLH with generous donations to The Regional Cancer Center, Emergency Department, Surgical Services and in support of many other hospital initiatives. “They have been doing wonderful work with us for many, many years,” said FSLH Foundation Board Member Luke Lewis. It could be any of our members, their families or friends sitting in those dialysis chairs at any time, Costello explained.

“This is the perfect kind of donation, we think, because it’s going to directly impact patients. [Helping] makes us feel good, but beyond that, it’s just the right thing to do. We live here; we should be part of the fabric of the community.” Some money raised by the FSLH Annual Giving Campaign will also help fund the heaters. In past years, Annual Giving Campaign donations by doctors, employees and others were directed toward specific areas. In 2012, donors were able to choose from four areas — the Regional Dialysis Center included — to donate to. The FSLH Foundation Board is committed to supporting this priority and has embarked upon a major gift initiative to ensure the success of the project. Costello and the IBEW Local 43 were introduced to the need for the heaters during a recent tour of the Center. “The day we walked through, there wasn’t an empty chair there,” Costello said. “It’s a busy, busy place, and if we can make the patients a little more comfortable, then it’s money well spent.” Not the type to complain, Black simply says that having radiant heat over the individual dialysis stations will be “nice.” She knows how hard the nurses work already to make everyone receiving treatment as comfortable as possible, she said. “I can’t say enough about how nice they treat us. I can’t praise them enough. We’re like a family here, and I love them all.”

“We’re like a family here because we sure see each other a lot. If I’m feeling a little out of sorts when I come here, they cheer me right up.” — Susan Black, patient at the Regional Dialysis Center

2012 Impact Report

Caring Doctor, Grateful Patients Husband and wife Kevin and Nancy Kelly went to a doctor’s appointment together to see their primary care physician, William F. Krause, MD.

It was a routine check-up for Kevin, but Nancy had been having odd pains and itching on her head, along with a sore spot, and wanted Dr. Krause to take a look at it. “He looked at the area and asked me a few questions, and he said that I made him feel really good because he knew what my problem was,” Nancy said with a laugh. He diagnosed her as having shingles. “Just like that, he knew,” Kevin said. The Kellys have been seeing Dr. Krause for decades. For Nancy, he was her doctor since before she was married, and Kevin became his patient at Nancy’s urging when Kevin’s former doctor retired. “His general attitude is reassuring,” Nancy said of why they’ve stayed with Dr. Krause for so long. “You come away with the impression that he’s had years of experience and he, in many cases, knows exactly what the problem is and, if not, he knows where to refer you. You get, as a patient, a feeling of confidence.” It was this high regard for Dr. Krause that led the Kellys to honor him as part of the Caring Heart Program at FSLH. The program is a

way for patients to recognize caregivers who have had an impact on them through donations of any size, and the caregiver is celebrated and presented with a note and a pin in acknowledgment. In May 2012, when the Adirondack Community Physicians (ACP) New Hartford Medical Office was named in honor of Dr. Krause, the Kellys attended a reception held for him to congratulate and thank him officially with their donation as Grateful Patients. “We’ve been going to him for so many years, we thought it was a nice gesture,” Nancy said. This kind of recognition is certainly not something you anticipate as a doctor, Dr. Krause said. “You don’t expect it and you’re not doing it for that, but it feels good,” he explained. Dr. Krause has practiced medicine in the Mohawk Valley for more than 40 years, spending 20 years at the ACP New Hartford Medical Office. He is a founder of the ACP program, and is highly instrumental in making it what it is today — a program recognized by the National Committee for Quality Assurance as a Patient-Centered Medical Home that supports excellence and quality care for its patients. Prior to founding ACP, he was the

Celebrating the Power of Family

medical director at Hospice Care, Inc. of New Hartford, the medical director for the Presbyterian Home of Central New York, and the assistant director at the St. Elizabeth Family Practice Residency Program. Dr. Krause is also featured on the Caring Heart posters that appear throughout the region in ACP offices. Ask him about all this, or the building that bears his name, and he shrugs and smiles and humbly guides the conversation back to the importance of providing quality healthcare. “I think that knowing the people that you’re working with and giving people a human touch . . . from somebody they’ve known over a long period of time is really important.” Recently, the Caring Heart Program launched an “Honor Your Doctor, Nurse or Caregiver” reminder to give people an opportunity to recognize exceptional care. “We hear it every day — patients and families say to the caregivers ‘Thank you, what can I do? What do you need?’” said FSLH Foundation Board Member Karen E. Sammon. They might bring flowers, send candy or provide lunch for the staff. “But so many would love to do more,” she continued. “And we’ve never had a way for families to really express and celebrate the great care that they’ve received. So this Caring Heart Program allows the community to do that. It also allows them to share their story and we’re most proud of that.” The Kellys were pleased to share their story of Dr. Krause’s longstanding care. He’s so calm, they say. Level-headed. He’s committed to and involved in the local community. He follows through. “He’s not a problem maker, he’s a problem solver,” Kevin said emphatically “And that, I think, is something worth celebrating.”

2012 Impact Report

Kevin and Nancy Kelly (backrow) with William F. Krause, MD.

“He’s not a problem maker, he’s a problem solver. And that, I think, is something worth celebrating.” — Kevin Kelly , patient of Dr. Krause

A Business Partnership Faxton St. Lukeâ&#x20AC;&#x2122;s Healthcare (FSLH) Foundationâ&#x20AC;&#x2122;s Business Partnership Program builds philanthropic partnerships with local corporations and foundations. This partnership allows FSLH to grow and enhance programs and services, and is a great way to let your customers and employees know that your business seeks to help improve the quality of health care in our community. Each year more than 25 organizations participate in the FSLH Business Partnership Program. The Foundation receives financial commitments we know we can count on, and our donors know they will be contacted only once a year. Our Foundation team can help design a program that meets your philanthropic and marketing goals, while providing your business with recognition and visibility. 18

Celebrating the Power of Family

Why We Give − Sodexo / Faxton St. Luke’s Healthcare “Sodexo and FSLH have had a long standing partnership dating back to 1988. This partnership is a “win-win” relationship that assists in driving quality care throughout the Utica community. Sodexo’s team works within the walls of FSLH, however one is generally unable to determine a difference between the Sodexo and FSLH teams, as our “culture” as well as our “mission, vision and values” are very similar. Sodexo has consistently supported FSLH. Most recently, Sodexo participated in the significant renovation to the St. Luke’s Campus lobby area through a capital investment to help fund the Jazzman’s Cafe and Bakery. Sodexo and FSLH truly believe that quality care starts as soon as one enters the building. We are proud to be associated with FSLH and look forward to continued success in the years ahead.” — Tim McCarthy, District Manager Sodexo

Staff from Nutrition and Hospitality Services at FSLH and Sodexo.

2012 Impact Report

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