Brochure FSO - English Version

Consulting Services for Banking and Insurance FSO | Financial Services Organization Strategy, Business, Operations, Technology and Risk.

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We are leaders in Banking and Insurance Consulting in Latin America

EY has over 190,000 employees in more than 140 countries worldwide. Our division, Financial Services Organization (FSO), is the largest consulting practice specializing in Financial Services in Latin America. We have more than 600 consultants specialized in the financial sector in order to ensure a comprehensive view across our value proposals.

In FSO North Region, Colombia, Ecuador, Venezuela, Central America and the Caribbean, we have been serving the most prestigious financial institutions in the region for over 20 years. Our clients and team of over 190 experts in the financial sector, and distributed throughout our offices in Venezuela, Colombia, Costa Rica, Guatemala, Panama and Dominican Republic, have made EY FSO the leading financial consulting firm in the region.

We are FSO, count on us.

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In FSO we are organized in four major regions:

We believe that the strength of our value proposal is based on the following factors:

• Specialization in the single financial sector in the region, which enables us to offer experience and solutions specific to the banking, insurance and capital market industries.

• Ability to design and implement comprehensive solutions that cover aspects of strategy, processes, people and technology.

• Unlike strategy consulting firms, our approach allows us to commit to the successful implementation of the strategies and operating models that we design.

• Work team comprised of top-level consultants with extensive experience and local and international recognition.

• Network of offices in all Latin American countries.

At EY we help you become leaders in your business.

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A balanced approach between Efficiency and Growth

Our Global Transformation

methodology

EY Financial Services Organization (FSO) has the most comprehensive value proposal in the area of business transformation for the Financial Services industry (Banking, Insurance and Capital Market).

Our consulting services fall into five areas: • • • • •

Strategy Business Operations Technology Risk Management.

• The Pillars of our methodology offer and focus on viewing, planning and implementing a lean, scalable, highly effective and efficient business model to achieve the business strategy.

• Our IDDES (Identification, Diagnosis, Design, Delivery and Support) methodology provides an integrated approach to manage business and IT transformations.

• The support dimensions offer critical capabilities to deliver transformation focused on measurable results and to effectively manage risks and cultural challenges of the organizational change.

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First class consultants and deliverables of the highest quality

Specialization in banking and insurance

Team work with our clients Comprehensive approach with strategy, processes, people and technology

Commitment to the successful implementation of our recommendations

Custom objective recommendations independent from the vendors and technological solutions

At EY we are prepared to support financial institutions to align their strategy, organization, processes and technology to achieve results that exceed their expectations.

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At EY we are committed to building a better working world. Through this objective we build confidence in our stakeholders and in the capital markets; and we support our clients by driving their sustainable growth.

EY serves more than 200,000 clients around the world: we help them meet regulatory requirements and find improvements that allow them to build great businesses.

Generating optimal business results encourages investment, job creation and, therefore, greater prosperity in the economies in which they operate.

Together, our clients employ about 100 million people and generate revenues of trillions of dollars a year; the work we do with each of them has a ripple effect, helping to create better economies and social benefits, which in turn generates the legacy of a successful future.

For EY, being the best begins with each of us. We are more than 190,000 people united in purpose; we pursue a better working environment in everything we do.

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Our services in Consulting EY Financial Services Organization offers many services in:

Strategy Business Operations Technology Risk Management

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Strategy, Business and Operations Consulting

Diagnosis and design of growth strategies

Design and implementation of operational business models

Corporate Strategy / Planning ª Organizational diagnosis ª Strategic Planning ª Cost Reduction Program (ECR) ª Creation of Companies / Organizational Units

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Organic Growth / CRM ª Diagnosis and CRM Strategy ª Customer Segmentation Strategy ª Channel and Branches Strategy ª Customer Experience / Loyalty ª Sales Force Effectiveness ª Analytical and Relational Marketing ª Assurance of revenues

Business Models / Clients

Business models / Support

ª Branches ª Digital Banking (internet, mobile) ª Private Banking ª➢ Asset / Investment Management ª➢ Corporate Banking ª Credit and Collections ª Subscription ª Excellence in claims

ª Treasury ª Cash management ª Assurance of revenues ª Payment Systems (Issue, acquisition, high or low value payments) ª Operations

Mergers and Acquisition Consulting

Process reengineering with Lean Six Sigma methodology

Corporate planning

We are engaged in management and business consulting, covering the from the definition of the strategy to the operation and definition of the components of processes, people and technology to help our clients achieve maximum effectiveness in their business.

Project Portfolio Management under PMI methodology

Mergers and Acquisitions (Inorganic Growth) ª Conceptualization ª Screening ª Planning ª Implementation (Commercial, Operational, Technological, Financial, Change Management and PMO)

Project Management Support (PMO)

Strengthening the Support Areas

Process Transformation and Operational Model

ª Assistance in managing program and project scope, planning and risks ª Diagnosis and design of the Portfolio Management operating model ª Project Management

ª HR Transformation ª Enterprise Resource Planning (ERP) ª Strategic Sourcing

ª Customer Support in implementing effective changes in their business processes ª Lean Six Sigma

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Technology Consulting The role of the information technology (IT) areas in the organizations is changing.

Today, customer expectations are much higher, growing and dynamic. To satisfy those expectations, the IT area needs to develop a new focus on cost rationalization, risk and information management, business alignment and investment commitment to create value not only for IT but also for the business as a whole.

At EY we help you connect your business with technology, enabling our clients to exploit their potential to the fullest.

| IT Objectives • Aligning with the business.

• Conducting an effective governance.

• Operate efficiently.

• Measure their performance in terms of the business.

• Lead innovation and growth.

| Our capabilities in IT Services • Connect your business with technology, enabling our clients to exploit their businesses potential to the fullest.

• Our solutions are based on a mix of knowledge in functions, processes and technology.

• We work closely with different providers of applications and strategic services, creating an integrated implementation team.

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| Technology as a business enabler • At EY we help our clients to obtain the maximum effectiveness in the use of information technology, helping companies to plan, organize and implement the technology that best supports the business.

• We offer objective solutions that adjust to the needs of our clients.

• Our recommendations are independent, since we do not sell or represent any technology provider.

IT Strategy and Transformation ª Diagnostic and Strategic Definition ª Governance Model ª Applicational Architecture ª Cost Analysis

Transformation of the development area and application maintenance ª Diagnostic of the area’s operating model ª Demand management ª Implementation of software factories (internal and/or outsourced)

Systems integration services

Implementation of business solutions

ª Gap analysis ª Technology project PMO ª Testing services ª Data migration ª Applications integration ª Change management and process support ª Software selection

ª Banking core, insurance core, and cards core ª Payment means (payment hub) ª➢ Operating and analytical CRM ª BPM: Process automation ª SOA: Service-oriented architecture ➢ I: Information and business intelligence management ªB ª ECM: Company content management ➢ ayment systems ªP ➢ RP: Company Resource Planning ªE ➢ RC: Governance, risk and compliance ªG ➢ olutions for mobile and web channels ªS

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Risk management Our integrated risk functions increase the value, reduce costs and help improve business performance. The Governance, Risk and Compliance (GRC) processes have become the three lines of defense toward a reasonable achievement of the business’s strategic objectives.

EY offers an integrated performance vision based on risks, and it boasts a variety of services designed to cover the different angles of risk at organizations.

| How do we do it?

Our strategy is based on guiding the control activities toward the coordination of defense lines against the key business risks, whether strategic, operating, financial and/or compliance.

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| Business risk advisory Integrated risk management

Governance and compliance

Internal Audit and Control Processes

ª Diagnostic and implementation of the risk function ª Development of manuals on risk procedures and policies ª Implementation of risk strategies for the entire organization ª Development of operating, credit, market and liquidity risk matrixes

ª Development of AML, CFT KYC policies and procedures ª Compliance review per regulatory entities ª Implementation of corporate governance ª Assistance with the implementation of FATCA for financial entities.

ª Diagnostic of the internal control function ª Implementation of risk-based audit ª Development of statutes, procedure manuals and Out Co-Sourcing of internal audit programs ª Policies for audit committees

Continuity management ª Diagnostic and development of business continuity plans ª Crisis management ª Diagnostic and development of recovery plans ª Advisory on tests execution ª Training and awareness

| IT risk advisory IT controls

IT Security Management

IT risks

GRC solutions

ª Data integration and conversion ª Data quality ª System functionality tests ª Controls transformation/adaptation ª Assistance with ISO 27000 certifications ª Assessment of service providers ª CobIT and ITIL implementation and assessment

ª Cyber Security ª Identity and Access Management ª Security management ª Development of procedures and policies to manage online solution security ª Intrusion tests ª Strategic IT security plans

ª Risk dashboards ª IT governance implementation ª Risk self-assessments ª Analysis of maturity and risk model development ª Independent verifications and validations ª IT asset management ª Definition of technology risk mitigation plans

ª Assistance with the implementation of GRC systems Continuous Audit ª Anti-fraud management ª AML/KYC control systems ª Automation of risk monitoring processes

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Count on us EY Financial Services Organization (FSO) has the most complete value proposal in the entire business transformation area for the Financial Services industry (Banking, Insurance and Asset Management) We are present throughout the world, with over 20 years of experience in the financial services industry in the region and over 14 years in Central America.

We have ample international experience implementing process improvement methods at financial banking and insurance institutions in the region. Our recommendations are custom made and objective, independent from providers and technology solutions.

Accompanied by experts We have worked with the leading financial institutions in the Andean region, Central America and the Caribbean, leading efforts to define, design and implement business transformation and technology solution strategies, and efforts to constantly support the management of the different organization risks.

We invite you to contact us and schedule a meeting to learn about your particular case, share our understanding and knowledge, and recommend the best option for your Institution.

Rafael Sánchez Managing Partner rafael.sanchez@pa.ey.com

Marina Abal Partner marina.abal@pa.ey.com

Bismark Rodríguez Partner bismark.rodriguez@pa.ey.com

Miguel Caldentey Partner miguel.caldentey@pa.ey.com

Claudia Gómez Partner claudia.gomez@co.ey.com

Daniel Kvedaras Executive Director daniel.kvedaras@ve.ey.com

Edgar Sánchez Partner edgar.sanchez@co.ey.com

Juan Pablo López Executive Director Juan.P.Lopez@co.ey.com

Gustavo Díaz Partner gustavo.diaz@co.ey.com

Wilanderst Beltrán Executive Director Wilanderst.Beltran@pa.ey.com

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EY | Assurance | Tax | Transactions | Advisory About EY EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

EY refers to the global organization and may refer to one or more of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. For more information about our organization, please visit www.ey.com. Š 2016 E&Y Central America Inc. All Rights Reserved.

This publication contains information in summary form and is therefore intended for general guidance only. It is not intended to be a substitute for detailed research or the exercise of professional judgment. Neither E&Y Central America Inc. nor any other member of the global EY organization can accept any responsibility for loss occasioned to any person acting or refraining from action as a result of any content in this publication on any specific matter, reference should be made to the appropriate advisor. ey.com

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