Computers & Contacts – Managing Contacts
8.2.8
Menu
Description
Add computer or contact
Click the button to add the initiating chat partner to your Computers & Contacts list (if it does not already exist).
Properties
Click the option to open the partner properties.
Pre-chat via individual TeamViewer QuickSupport You can create a TeamViewer QuickSupport customized module for your customers on our website and add your TeamViewer account information to it. If you select Allow user to initialize chat when creating the module, your customer can start sending you messages through the chat dialog box after launching this QuickSupport module even before the TeamViewer connection has been established. Example: You provide this module to your customer to give support at an agreed-upon time. Unfortunately, your customer has a lastminute meeting. He can then send you a chat message letting you know that he will be available 15 minutes later and you can respond to the message. To learn how to activate this function, see section 11.10.1, page 57.
The QuickSupport customized module with chat window.
Note: If you are not logged into Computers & Contacts (offline) or you set your status to Show as offline, no chat window will appear in your customer's QuickSupport module.
TeamViewer 8 Manual Remote Control
www.teamviewer.com
Page 39 of 82