2025 VGM Awards Ceremony Program by VGM Group, Inc.

VGM Awards Ceremony

Agenda

6:00 P.M. Cocktail Reception

7:00 P.M. Dinner

7:45 P.M. Awards Ceremony Begins

Presentation of Create Your Future

Sara Laures

Presentation of Find The Fun In Your Day

Pete Martin

Presentation of Make A Difference

Sara Laures

Presentation of Cheer Each Other On

Brad Olson

8:15 P.M. Intermission

8:30 P.M. Awards Ceremony Continues

Presentation of Protect Our Company

Sara Laures

Presentation of Provide Meaningful, Memorable Service

Pete Martin

Presentation of Welcome Change

Sara Laures

Van G. Miller Employee Owner Of The Year Presentation

Jeremy Stolz

9:00 P.M. Celebration Reception and Photos

9:30 P.M. Program Ends

Welcome

Good evening, VGM employee owners. It is my honor to welcome you to the VGM Awards Ceremony.

In my more than two decades at VGM Group, I’ve seen firsthand the incredible growth and success of our company. 2024 was a record-breaking year for VGM. And 100% of that success is due to the work and dedication of our employee owners. From coordinating care for patients to implementing new business solutions, our employee owners tackle complicated challenges for some of the most complex industries. This year’s finalists have gone above and beyond in their respective areas. Tonight, we celebrate their achievements.

Whether or not someone takes home an award, each of these finalists has made a difference in some way—for their fellow employee owners, their customers, their community, and for VGM Group. And they all deserve recognition.

Thank you, friends, family, and employee owners, for joining us tonight to Cheer Each Other On!

Jeremy Stolz CEO, VGM Group

Your Hosts

Pete Martin

President, VGM Fulfillment

Pete Martin is President of VGM Fulfillment, stepping into the role and joining VGM in January 2024. VGM Fulfillment partners with manufacturers and providers to deliver CPAP machines and supplies directly to patients across the United States. Since joining VGM, Pete has helped VGM Fulfillment achieve unprecedented growth, up 25% from 2023. The team also shipped more than 11 million packages, with an accuracy rate of 99.85% in 2024, and expects even more in the coming years.

Before coming to VGM, Pete served on the leadership team at Target Corp beginning in 2012, most recently as Group Vice President – Food Supply Chain, where he was responsible for all aspects of Target’s $10 billion food and beverage supply chain operations across the United States. He oversaw Target’s 13 food distribution centers, with world-class automation, more than 7 million square feet of warehouse space, and more than 3,000 team members.

Pete earned his BSE in mechanical engineering from Arkansas State University and his MBA from Missouri State University. Additionally, he is Lean Six Sigma Black Belt certified. Pete, his wife Samantha, and their two children have made their home in Cedar Falls since 2014.

Sara Laures

Chief People Officer, VGM Group

Sara Laures is the Chief People Officer for VGM Group where she oversees people and culture strategy, human resources, talent management, organizational development, benefits, and wellness. Sara has held roles in multiple VGM businesses during her career. She began at VGM’s HOMELINK division in 1998 and spent five years developing a foundational knowledge of care coordination and its impact on patients’ access to quality healthcare. For 14 years, she was responsible for leadership of VGM Education, spearheading the development of its robust virtual education platform and content. In her current role, she worked to expand workplace flexibility guidelines when VGM transitioned to a workfrom-home policy, improving work-life balance of all employees—especially working mothers.

Sara has a bachelor’s degree in health services administration from Upper Iowa University. Because of her experience working her way up the corporate ladder, Sara advises and mentors many other aspiring female leaders. As an iPEC certified professional coach and Energy Leadership Index Master Practitioner, she is a knowledgeable resource for leaders in the workplace. To further support and recognize employee owners at VGM, Sara has grown Women in Leadership (WIL) at VGM; helps guide the Diversity, Equity, and Inclusion (DEI) Committee; and oversees VGM’s Family Fund. She also serves on a number of boards and task forces in the Cedar Valley community.

Travis Caruth

BUSINESS UNIT

ROLE AT VGM

(he/him/his)

Redstone Content Solutions

Senior Consultant – I help companies figure out their messy content problems with software. One day, I’m sketching out how all the tech pieces should fit together. The next, I’m whipping up demos to show clients how it’ll work. Sometimes, I’m deep in the code building stuff. Other times, I’m brainstorming with businesses about how to make their workflows less of a headache. It’s a mix of big-picture thinking and getting your hands dirty with actual solutions.

TOTAL YEARS OF SERVICE 4 years

SOMETHING PEOPLE MAY NOT KNOW

WHAT WOULD BE YOUR “WALK-UP” SONG?

HOW DOES IT FEEL TO BE A FINALIST?

WHY TRAVIS IS AN AWARD FINALIST

I don’t care for hot drinks. I’ll hold something like hot chocolate to warm up my fingers, but I’ll also let it get to almost room temperature before drinking it.

“The Speedwalker” by Vulfpeck

It’s pretty neat that we do these awards, and I’m excited to be named a finalist. Really though, VGM is the best. I love how there’s always something to look forward to. It’s been a fulfilling and fun few years, and I think I’ll stick around for another 30 years or so to see what happens next.

“Travis is one of the most helpful people I know. He brings such positivity to every interaction and is absolutely always willing to help. Travis created a photo booth to use during Heartland, and after seeing it, I jokingly asked him to create a CRM for Talent Management. Without hesitation, he sent me actual viable options that could work for us. I wish everyone could have a Travis. He truly is the best.”

– BROOKE KRAFT, HUMAN CAPITAL

CREATEYOUR FUTURE

Actively seeks to expand their knowledge and skills

Displays a maximum drive to perform and excel at job duties

Has a proven ability to transfer vision to reality

CREATEYOUR FUTURE

Actively seeks to expand their knowledge and skills

Displays a maximum drive to perform and excel at job duties

Has a proven ability to transfer vision to reality

Rachel Martin

BUSINESS UNIT

ROLE AT VGM

(she/her/hers)

Two Rivers Marketing

Executive Director, PR & Content Strategy – In my role, I work with a team to understand a client’s unique business needs, goals, and challenges, then combine that with insights about the target audience’s motivations and needs, pain points, and challenges across their journey. Then I bring it all together to develop a strategy that engages the target audience with storytelling that encourages them to take action and drive the client’s business forward. The super-short version is that my role sits at the intersection of business opportunity, audience insights, and storytelling.

TOTAL YEARS OF SERVICE 5 years

SOMETHING PEOPLE MAY NOT KNOW

WHAT WOULD BE YOUR “WALK-UP” SONG?

HOW DOES IT FEEL TO BE A FINALIST?

WHY RACHEL IS AN AWARD FINALIST

I’m an unpublished novelist. Hoping to change that “unpublished” to “published” at some point, though!

“Tonight, Tonight” by The Smashing Pumpkins

It’s really humbling. This is something I didn’t expect at all, and I really appreciate the support and encouragement. Thank you for the nomination!

“Rachel is in a strategic role and dives in quickly to learn about a new client or prospect and create a compelling story. She’s pitched in on almost every client at the agency this year. Whether it’s content for Pioneer, journey mapping for various clients, leading planning sessions for Volvo, or working to help the agency with our own efforts, Rachel always brings a sharp mind, thoughtful process, and new ideas. I really value her as a leader on my team, and I know all the teams she interacts with do as well.”

– PATRICK MCGILL, TWO RIVERS MARKETING

CREATEYOUR FUTURE

Actively seeks to expand their knowledge and skills

Displays a maximum drive to perform and excel at job duties

Has a proven ability to transfer vision to reality

Emily Southall

BUSINESS UNIT

ROLE AT VGM

(she/her/hers)

VGM & Associates

Sleep Services Manager – I play a vital role in the decisionmaking process regarding the education and management of sleep apnea for our customers.

TOTAL YEARS OF SERVICE 2 years

SOMETHING PEOPLE MAY NOT KNOW

WHAT WOULD BE YOUR “WALK-UP” SONG?

HOW DOES IT FEEL TO BE A FINALIST?

I was born and raised on a farm, which has really shaped me. Hard work is part of who I am. I face challenges head-on and don’t give up easily. I also love music and play both the trumpet and piano.

“A Bar Song (Tipsy)” by Shaboozey

One of my favorite aspects of VGM is the genuine love and appreciation shown for our time as employee owners. Being recognized as a VGM finalist has affirmed that my hard work has made a meaningful impact on people’s lives. My role does not feel like work. I consider myself fortunate to be among those who truly love what they do. I owe my success to the incredible team I work with, including the clinicians and sleep coaches who make Sleep Services thrive. I am deeply grateful for the support of my leaders, John and Boone. Thank you for encouraging my growth and allowing me to build this with you each day. I am truly thankful to be a part of VGM.

WHY EMILY IS AN AWARD FINALIST

“When we began Sleep Services in 2023, we knew we needed to find a team with a startup mentality, that understood change would be a constant part of the job. Emily immediately set herself apart. She became a leader and a coach without being asked. Emily understood early on that the key to the success of the program was to find ways to make our sleep coaches more efficient. In less than a year the team has doubled their productivity. She is a great resource to our customers and employees, and VGM is lucky to have her.”

– BARRY THWAITS, VGM & ASSOCIATES

Jenn Alpers

BUSINESS UNIT VGM Fulfillment

ROLE AT VGM

(she/her/hers)

Key Accounts Manager – I get the pleasure of working with VGM Fulfillment’s key accounts. I work alongside key stakeholders at each account to show that VGM Fulfillment is an extension of their business. I have the honor of helping them grow their business, solve problems, and listening to any challenges they have. I also have the pleasure of working closely with all departments in VGM Fulfillment and other business units in VGM. The success of the Key Account team comes from the combined years of service, personal strengths, and the passion to take care of our customers.

TOTAL YEARS OF SERVICE 25 years

SOMETHING PEOPLE MAY NOT KNOW

WHAT WOULD BE YOUR “WALK-UP” SONG?

HOW DOES IT FEEL TO BE A FINALIST?

WHY JENN IS AN AWARD FINALIST

I direct the children’s choir at my church, serve as a City Council Member for Dysart, and am Co-President for Club Dysart.

“Rise Up” by Andra Day

I am truly honored to be selected as a VGM Award Finalist. This is a personal achievement for me but would not be possible without the support of my family, colleagues, leaders, and customers. VGM is a company that invests in their employees. I would not be where I am today without the support of all of them.

“There are not enough words to express all the ways Jenn is a top performer. Over the years, Jenn has always jumped in to assist with anything that needs to be done, whether that is having an uncomfortable conversation with our customers, helping her teammates with tasks, training teammates on new processes, or showing hospitality at any VGM conference or show. Jenn truly cares about people and ensures they are taken care of.”

– SHALINI DOUGLAS, VGM FULFILLMENT

FINDTHEFUN INYOURDAY

Fosters a curiosity for new ways of doing business

Creates an environment where people want to belong

Enjoys challenges and tackles them with excitement

FINDTHEFUN INYOURDAY

Fosters a curiosity for new ways of doing business

Creates an environment where people want to belong

Enjoys challenges and tackles them with excitement

Ian Epping

BUSINESS UNIT

ROLE AT VGM

TOTAL YEARS OF SERVICE

SOMETHING PEOPLE MAY NOT KNOW

WHAT WOULD BE YOUR “WALK-UP” SONG?

HOW DOES IT FEEL TO BE A FINALIST?

WHY IAN IS AN AWARD FINALIST

(he/him/his)

HOMELINK

Associate Director of Onboarding – For better or worse, new hires at HOMELINK get to spend two weeks with me. I have the privilege of being one of the first people they meet and become comfortable with as they start their VGM journey. During their time with me, I teach them VGM history and culture, provide them with the basic knowledge around our proprietary programs, and give them a good foundational knowledge around workers’ compensation that will better ensure success within their teams.

7 years

I am a crafter. I love to crochet baby hats and Cricut my own shirts. One day, I strive to be Santa Claus and am also mildly obsessed with El Camino de Santiago and the Dalai Lama.

“King of Spain” by Moxy Früvous

My first reaction was to panic and then hide and cry under my desk, but the more I have thought about it, the more I have realized what an honor it is to be recognized as a finalist. We have a workforce of about 1,600 across all business units, and to be nominated by a fellow employee and then being recognized for something like this is an incredible honor to have.

“What we do at HOMELINK, and VGM as a whole, can be hard to explain, and we are so fortunate to have Ian to help new hires navigate all of it. And he does it while also introducing new employee owners to VGM’s unique, and fun, culture. He makes work fun but is still dedicated to ensuring every new HOMELINK employee is set up for success. That has an exponential impact on the success of VGM.”

– ARIENNE MARTINEZ, HOMELINK

FINDTHEFUN INYOURDAY

Fosters a curiosity for new ways of doing business

Creates an environment where people want to belong

Enjoys challenges and tackles them with excitement

Jill Westrum

BUSINESS UNIT

ROLE AT VGM

(she/her/hers)

Corporate IT

Customer Experience Specialist – Honestly, I do so many different things for VGM IT. I am one of the lovely voices for the Help Desk team, answering phone calls and Service Now tickets. I have the pleasure of onboarding all our new employee owners every Monday along with our HR department. My job also consists of keeping up with our IT inventory. Another major component of my role is to prep and manage equipment that goes to trade shows, from Heartland to Medtrade, etc. My favorite part of my job, though, is getting to educate our VGM employees on the everchanging IT world we live in.

TOTAL YEARS OF SERVICE 6 years

SOMETHING PEOPLE MAY NOT KNOW

WHAT WOULD BE YOUR “WALK-UP” SONG?

HOW DOES IT FEEL TO BE A FINALIST?

WHY JILL IS AN AWARD FINALIST

Before coming to VGM, I used to work as an Audio Engineer for Disney On Ice. I traveled with them to 34 different states and seven different countries. I also learned how to ice skate while on tour. I still take ice skating lessons at Young Arena. It keeps me active and is a great form of exercise!

“How Far I’ll Go” from Moana

It’s an amazing honor to be a VGM Award Finalist! There are so many wonderful and hardworking people throughout Corporate IT and VGM as a whole who deserve this award. I couldn’t do what I love every day without the support of my Help Desk team. I am so grateful to work at a company that is employee owned and recognizes the hard work each employee owner does.

“Jill is a leader by example. And she knows how to Find The Fun In Her Day and make an IT challenge seem like fun. She’s such a joy to connect with. She sets the tone for what makes a great teammate and IT professional. She provides incredible service to fellow employee owners by helping us solve IT solutions. That allows us, throughout our various business units, to get back to providing that same service to our members and customers.”

– ANNA KILBURG, VGM FULFILLMENT

Lathan Ehlers

BUSINESS UNIT

ROLE AT VGM

(he/him/his)

TOTAL YEARS OF SERVICE

SOMETHING PEOPLE MAY NOT KNOW

WHAT WOULD BE YOUR “WALK-UP” SONG?

HOW DOES IT FEEL TO BE A FINALIST?

WHY LATHAN IS AN AWARD FINALIST

Corporate Communications

Copywriter Lead – I’m here to help guide and create content for VGM Group. So, if you’ve watched any of the content our team sends out (videos, emails, social posts, blogs, etc.), I’ve had my hands on it. But, I definitely don’t do it alone. I work with an awesome team, and I would not be a finalist without them. Seriously, they’re the best.

7 years

While I love writing and words, I listen almost exclusively to instrumental rock music. I can’t listen to lyrics and not try to pick them apart, so it’s easier if they’re not there to begin with.

“Book” by Chon

Honestly…pretty weird. Most of my work happens in the background. So, it’s very odd to have the spotlight on me. That said, I am incredibly honored to be a finalist for these awards. I’ve gotten to work on the VGM Awards each year, and I’m always in awe of what our employee owners are capable of. To be listed among a group like this is truly humbling.

“As the lead writer for VGM Group Corporate Communications, Lathan is relied upon for his creativity and strategic insights. In many cases, Lathan is setting the standard for content strategy and content for materials directed at VGM’s most valuable asset, its people. He fosters a culture of development, encouraging many members of the team to continuously improve which only increases the impact he has at VGM. The VGM Group brand would not be as valuable as it is today without his leadership, talent, and writing acumen.”

– DESIREE TRIMBLE, CORPORATE COMMUNICATIONS

MAKEA DIFFERENCE

Consistently anticipates others’ needs

Ensures everything goes smoothly for everyone else

Performs with thoroughness, efficiency, and thoughtfulness

MAKEA DIFFERENCE

Consistently anticipates others’ needs

Ensures everything goes smoothly for everyone else

Performs with thoroughness, efficiency, and thoughtfulness

Michael Lima (he/him/his)

BUSINESS UNIT

ROLE AT VGM

VGM Fulfillment

Warehouse Supervisor – I’m responsible for planning and organizing all aspects of warehouse operations, ensuring achievement of all operational results in alignment with company performance goals and strategy. I also measure and report on the effectiveness of warehousing activities and employee performance. Most importantly, I’m here to support all employees, promote team well-being, ensure that the warehouse meets its daily objectives, and our people stay safe.

TOTAL YEARS OF SERVICE 3 years

SOMETHING PEOPLE MAY NOT KNOW

WHAT WOULD BE YOUR “WALK-UP” SONG?

HOW DOES IT FEEL TO BE A FINALIST?

WHY MICHAEL IS AN AWARD FINALIST

There are a few things. First, I’m from Venezuela. I also have a bachelor’s degree in industrial engineering. You’ll likely learn this about me quickly, but I have high expectations on everything I do. On the more personal side, I played semiprofessional soccer for 12 years, I love trying local food from every place I go, and family is very important to me.

“Venezuela” (Violin cover)

It is an honor and commitment. I’m very grateful for the opportunity to continue growing as a professional. It was a long journey to get where we are, a lot of obstacles. But trust in God, trust in you, and the power of showing up every day. That will lead us to the next steps. Special mention to thank my family for all the support and my whole team and leadership.

“I am thankful every single day to have Michael taking care of our Nashville warehouse and the team there. He demonstrates how important our work is in Fulfillment. It shows in his work, the expectations he sets for himself, and the way he endlessly supports his team. He’s created a culture of excellence that makes a difference for our customers and all of us here at VGM.”

– QUINN RONEK, VGM FULFILLMENT

Ryan Weber (he/him/his)

BUSINESS UNIT VGM Fulfillment

ROLE AT VGM

Data Scientist I – Besides constantly redlining our servers and causing the systems team headaches, I work with maximizing the utility of the data we accumulate to aid in decision making. This includes creating shipment forecasts to be used in operations/budgeting/strategic planning, optimizing our order routing and inventory levels across the four-warehouse network, and generally just trying to quantify what impact potential decisions, or lack thereof, could mean.

TOTAL YEARS OF SERVICE 5 years

SOMETHING PEOPLE MAY NOT KNOW

WHAT WOULD BE YOUR “WALK-UP” SONG?

HOW DOES IT FEEL TO BE A FINALIST?

WHY RYAN IS AN AWARD FINALIST

If there are 1,000,000 Nickelback fans on this earth, I am one of them. If there are 100 Nickelback fans on this earth, I am one of them. If there is only one Nickelback fan left on this earth, I am that one fan. If there are no Nickelback fans left, it means I am no longer on this earth.

“Photograph” by Nickelback

I’m thankful to be here at VGM every single day even if every single day isn’t always easy. I am encouraged by incredible teammates who consistently go out of their way to help me feel involved, engaged, and seen. I am thankful for leadership that is patient and allows me to be me as scary as that is sometimes. I am surrounded by genuinely just great people and employee owners who may think their day-to-day actions are small but mean all the world to others and especially to me. My love and appreciation may not always be transparent, but it is very real, and I just hope one day to reciprocate half of what you all have given me.

“Ryan’s expertise and high-quality work bring the sophistication we need to achieve operational excellence. His contributions in his role and the pioneering of data science work at VGM has enabled us to meet and exceed the sophistication needs of our business, vendors, and customers. Recognition company-wide for Ryan is extremely well earned and indicative of how we must operate as a business to support our vendors, customers, and employees.”

– SHANE ROGAN, VGM & ASSOCIATES

MAKEA DIFFERENCE

Consistently anticipates others’ needs

Ensures everything goes smoothly for everyone else

Performs with thoroughness, efficiency, and thoughtfulness

Lathan Ehlers (he/him/his)

BUSINESS UNIT

Corporate Communications

ROLE AT VGM

Works together to make a tremendous impact

Supports one another in challenging times

Champions their fellow teammates and celebrates their successes

TOTAL YEARS OF SERVICE

7 years

SOMETHING PEOPLE MAY NOT KNOW

While I love writing and words, I listen almost exclusively to instrumental rock music. I can’t listen to lyrics and not try to pick them apart, so it’s easier if I they’re not there to begin with.

WHAT WOULD BE YOUR “WALK-UP” SONG?

“Book” by Chon

HOW DOES IT FEEL TO BE A FINALIST?

CHEEREACH OTHERON HOMELINK AI Contact Engine Team

TEAM MEMBERS

WHY TRAVIS IS AN AWARD FINALIST

Top Row (L-R): Tina Blitsch, Amanda Bovy, Nate Falk

Middle Row (L-R): Kandace Forster, Tiffany Minkler, Karrie Niedert

WHY THE HOMELINK AI CONTACT ENGINE TEAM IS AN AWARD FINALIST

Bottom Row (L-R): Stacy Palmer, Bryan Tonne, Chidi Umeh

“The AI Contact Engine project aimed to delegate the complex and timeconsuming task of travel coordination to an intelligent system, thereby improving customer service and efficiency. Thanks to this team, our employee owners can focus on their most fulfilling and meaningful work. Not only has this cross-business unit team delivered, they’re now the benchmark for how to optimize AI in the right way.”

– Desiree Trimble, Corporate Communications

– JEREMY KAUTEN, VGM GROUP

Lathan Ehlers

BUSINESS UNIT

Corporate Communications

ROLE AT VGM

Works together to make a tremendous impact

(he/him/his)

Supports one another in challenging times

Champions their fellow teammates and celebrates their successes

TOTAL YEARS OF SERVICE

7 years

SOMETHING PEOPLE MAY NOT KNOW

WHAT WOULD BE YOUR “WALK-UP” SONG?

“Book” by Chon

HOW DOES IT FEEL TO BE A FINALIST?

CHEEREACH OTHERON VGM Canada CSMC Team

WHY TRAVIS IS AN AWARD FINALIST

TEAM MEMBERS Top Row (L-R): Kyle Brown, Steve Cranna, Dave Davies Middle Row (L-R): Nancy Hall, Travis Hoy, Brad Miller Bottom Row (L-R): Jason Sadler, Kelly Parker, Dominique Sedlezky

WHY THE VGM CANADA CSMC TEAM IS AN AWARD FINALIST

“VGM Canada has always done an amazing job running CSMC, which is the largest mobility show in Canada. The team who organizes and executes this show, extends across borders beyond the core VGM Canada team. Their teamwork has consistently resulted in a great and profitable show each year. And 2024 was the biggest CSMC in history. This team is more than deserving of recognition.”

– Desiree Trimble, Corporate Communications

– LINDY TENTINGER, VGM & ASSOCIATES

Lathan Ehlers (he/him/his)

BUSINESS UNIT

Corporate Communications

ROLE AT VGM

Works together to make a tremendous impact

Supports one another in challenging times

Champions their fellow teammates and celebrates their successes

TOTAL YEARS OF SERVICE

7 years

SOMETHING PEOPLE MAY NOT KNOW

WHAT WOULD BE YOUR “WALK-UP” SONG?

“Book” by Chon

HOW DOES IT FEEL TO BE A FINALIST?

CHEEREACH OTHERON VGM Insurance Customer Experience Team

WHY TRAVIS IS AN AWARD FINALIST

TEAM MEMBERS

WHY THE VGM INSURANCE CUSTOMER EXPERIENCE TEAM IS AN AWARD FINALIST

Back Row (L-R): Kaylee Peters, Isabella Maclay, Haley Dahl, Sara Land

Front Row (L-R): Molly Chicchelly, Trey Germain, Nicole Bass

“This team is truly the backbone of the company! They are the first point of contact for customers, ensuring their every need is met with excellence and the highest level of care. Their ability to adapt to and embrace new challenges exemplifies unparalleled collaboration, cohesiveness, and teamwork.”

– Desiree Trimble, Corporate Communications

– EMILY MCCORMACK, VGM INSURANCE

Lauren Diaz

BUSINESS UNIT VGM Insurance

ROLE AT VGM

(she/her/hers)

Underwriter – I work within a small team that quotes new business, manages renewals, services accounts, and maintains strong carrier and broker partner relationships. We work closely with brokers to ensure our insureds are happy and taken care of throughout their policy year, while also maintaining our standing with our carrier partners by adequately underwriting our accounts and working to keep our book performing well.

TOTAL YEARS OF SERVICE 7 years

SOMETHING PEOPLE MAY NOT KNOW

WHAT WOULD BE YOUR “WALK-UP” SONG?

HOW DOES IT FEEL TO BE A FINALIST?

WHY LAUREN IS AN AWARD FINALIST

I am an avid reader! I love fantasy novels, and my Kindle is one of my highly prized possessions. So, if anyone ever wants to discuss books, I’m all ears!

“Enter Sandman” by Metallica

I am grateful and so honored to be nominated as a VGM awards finalist! As a remote employee on a small team within a big business unit, it feels great to be recognized for my contributions. I am very fortunate to work alongside amazing people within my team. I wouldn’t be here today without them.

“Lauren is a perfect example how our employee owners, in Insurance and across VGM, distinguish us from our competitors. It’s not just that Lauren excels as an underwriter, she understands the entire business from carrier to insured. Everything Lauren does, bringing in new business, managing relationships, it all has a profound impact on VGM’s bottom line and the futures of every VGM employee owner.”

– JIM NYGREN, VGM INSURANCE

Doesn’t shy away from a problem

Proactively looks for ways to prevent negative results

Takes strategic risks to take their team in a new direction

Alvaro Elizalde

BUSINESS UNIT

ROLE AT VGM

(he/him/his)

HOMELINK

Delivery Manager – In my current role, I oversee a team of five talented software testers responsible for testing all aspects of our internal applications, including VIPER3 and Check Edit. Until a few months ago, I also managed the HOMELINK Systems And Support group, which assisted users with various issues.

TOTAL YEARS OF SERVICE 11 years

SOMETHING PEOPLE MAY NOT KNOW

WHAT WOULD BE YOUR “WALK-UP” SONG?

HOW DOES IT FEEL TO BE A FINALIST?

WHY ALVARO IS AN AWARD FINALIST

Many people already know this, but it’s worth mentioning again: I’m a huge fan of baseball, especially the Boston Red Sox!

“Bullet With Butterfly Wings” by The Smashing Pumpkins

I am truly honored to be recognized. I have had the privilege of working alongside very talented and caring individuals who make up the HOMELINK IT team. Additionally, I am grateful for the great leaders who have helped me grow here at VGM.

“It doesn’t take long after meeting Alvaro to hear him ask, ‘How can I help you?’. No matter what the project or challenge, Alvaro is always the first person to raise and lend a hand. And he continually goes above and beyond in his day-to-day role, ensuring HOMELINK stays both efficient and secure, which means our customers and their patients receive the best quality service. I wish everyone could have an Alvaro on their team.”

– JOHN UNSEN, HOMELINK

PROTECTOUR COMPANY

Doesn’t shy away from a problem

Proactively looks for ways to prevent negative results

Takes strategic risks to take their team in a new direction

PROTECTOUR COMPANY

Doesn’t shy away from a problem

Proactively looks for ways to prevent negative results

Takes strategic risks to take their team in a new direction

Alexis Nielsen (she/her/hers)

BUSINESS

UNIT

ROLE AT VGM

VGM Fulfillment

Inbound Supervisor – I’m in charge of everything that comes into the Waterloo warehouse. So, I oversee all of the inbound roles, which include Receiving, Replenishment, Inventory, and Returns.

TOTAL YEARS OF SERVICE 8 years

SOMETHING PEOPLE MAY NOT KNOW

WHAT WOULD BE YOUR “WALK-UP” SONG?

HOW DOES IT FEEL TO BE A FINALIST?

WHY ALEXIS IS AN AWARD FINALIST

I enjoy gardening and camping with my husband and children.

“Kings & Queens” by Ava Max

I am truly honored and pleasantly surprised to be named a finalist for the VGM Awards. This recognition was not something I had anticipated, and I am deeply grateful to be considered for such an award. I believe that the key to success lies in hard work, dedication, and a genuine commitment to helping your employees grow into their best selves. By taking the time to listen to their needs and understand their goals, we can significantly enhance our relationships with our teams and improve our daily work environments.

I am convinced that prioritizing the well-being and development of those we lead, showing them the path to success, and providing them with valuable experiences fosters a strong, trusting bond. This approach not only benefits the individuals but also contributes to the overall success of our organization. Thank you once again for this incredible honor. I am truly grateful.

“Alexis is a caring leader who is always willing to help lift others up. She truly believes in investing in her team and embraces change. Recently, VGM Fulfillment embarked on a Lean Six Sigma journey. Alexis’s positive attitude toward embracing the changes is contagious to those around her. We are lucky to have her as part of VGM.”

– GRACE OPPERMAN, CORPORATE ACCOUNTING

PROVIDE MEANINGFUL ,

MEMORABLE SERVICE

Creates opportunities by nurturing connections

Connects customers to solutions that positively impact their business

Demonstrates VGM’s commitment to our customers every day

Shelby Birkenholz

BUSINESS UNIT VGM & Associates

ROLE AT VGM

(she/her/hers)

Director Of Sales – I lead the sales and account management operations on the Member Success Team in Associates, focusing heavily on the long-term business health of our customers (members and vendors). My emphasis is on our membership and making sure we exhaust efforts to grow, retain, and effectively manage the membership group across our various channels. Every day brings new challenges, opportunities, and successes.

TOTAL YEARS OF SERVICE 10 years

SOMETHING PEOPLE MAY NOT KNOW

WHAT WOULD BE YOUR “WALK-UP” SONG?

HOW DOES IT FEEL TO BE A FINALIST?

WHY SHELBY IS AN AWARD FINALIST

Mike Mallaro and I participated in and won the Cedar Valley Dancing With The Stars several years ago. I taught him a hip-hop routine in our VGM gym, we got matching outfits, and most importantly…raised $6,000 for the Family & Children’s Council of Black Hawk County! He proudly displays his hard-earned mirror ball trophy.

“Kickstart My Heart” by Mötley Crüe

It is strange for me to be on this side of things because I prefer to be nominating others or generally shouting out the people I work with whenever I can. I would not be here if not for the success of my talented teammates on the Member Success Team. Everything I do is with their best interests in mind, and I share this with them because a win for one of us is a win for all of us!

“Shelby knows the ins and outs of an HME provider’s business, and she is behind the scenes talking through strategies with RAMs and MAMs every single day. Most people have no idea the amount of knowledge she has and the strategy that goes behind her role. I have seen it firsthand and on multiple occasions, either internally with the team, or externally with members or vendor partners. She impresses me with how she moves things forward, both for our customers and for VGM. She has some great relationships, but the breadth of what she brings to the table goes well beyond that.”

– DAVE LYMAN, VGM & ASSOCIATES

Christina Throndson

(she/her/hers)

BUSINESS UNIT United Publications

ROLE AT VGM

TOTAL YEARS OF SERVICE

SOMETHING PEOPLE MAY NOT KNOW

WHAT WOULD BE YOUR “WALK-UP” SONG?

HOW DOES IT FEEL TO BE A FINALIST?

WHY CHRISTINA IS AN AWARD FINALIST

Business Manager – In my role, I help drive growth and success for UP’s HME News and SSN publications by supporting the production, sales, and marketing teams—all while managing HME News’ advertising partner relationships.

20 years

I’m a devoted Shark Tank enthusiast who’s binge-watched every episode (possibly more times than I’d care to admit!). The sharks’ insight and parade of innovative problem-solvers never fails to inspire me. Stay tuned—you might just catch me walking through those famous double doors one day, ready to make a deal with Mr. Wonderful.

“Two Step” by

Dave Matthews Band

Given the incredible talent throughout VGM, I’m deeply humbled to be considered for a VGM Award. I’m grateful to work alongside such smart, caring, and dedicated professionals who make our company exceptional.

“Christina has led an incredible turnaround at United Publications. She’s personally responsible for HME ad sales, which have dramatically improved. She more than doubled HME Business Summit sponsorships this year vs. last year. And she keeps her direct reports engaged, counts on them to be part of the solution, and she cares about all of the team members and the business. Making United Publications a contributor to the ESOP in 2024 is a huge accomplishment, and Christina marched the troops to that goal.”

– CHRISTA MIEHE, VGM GROUP

MEMORABLE SERVICE

Creates opportunities by nurturing connections

Connects customers to solutions that positively impact their business

Demonstrates VGM’s commitment to our customers every day

Jackie Wagner (she/her/hers)

BUSINESS UNIT VGM Insurance

ROLE AT VGM

Key Account Manager and Team Leader – I have the honor of servicing Property & Casualty commercial insurance policies for our Platinum and Key accounts. This involves building strong relationships while delivering a “white glove” experience to our clients. My goal is to retain their business by identifying gaps in coverage, educating on risk management resources, and facilitating connections with other VGM companies. And as Team Leader for our Account Managers, I provide training and support. I’m grateful to work alongside this hard working and dedicated crew. Together, we strategize to deliver an exceptional experience to our VGM customers.

TOTAL YEARS OF SERVICE 6 years

SOMETHING PEOPLE MAY NOT KNOW

WHAT WOULD BE YOUR “WALK-UP” SONG?

HOW DOES IT FEEL TO BE A FINALIST?

When I was 15, I started my first job at Kmart and worked there through college, forming some of my best friendships. During the Christmas season, I’d work in the Lay-A-Way department. When customers picked up their purchase we’d head to a loft area, climb up stacks of inventory, then toss items down to other coworkers. Despite the chaos, we had a lot of laughs!

“Woman’s

World” by Cher

It feels amazing and is a privilege to be selected as an award finalist! VGM is full of talented, dedicated people who I am honored to learn from and walk alongside. Sharing knowledge while having the opportunity to grow my business acumen is an incredible experience. I recall the first Women In Leadership (WIL) meeting I attended where the speaker stated, “There is room for everybody here.” Those words have stuck with me as they encapsulate perfectly what VGM stands for. I am grateful for the support and encouragement from our leadership teams and my colleagues. Being a part of the VGM family is a blessing, and I’m extremely proud to be an employee owner.

WHY JACKIE IS AN AWARD FINALIST

“Jackie isn’t just a rockstar—she’s a superstar. She’s responsible for the relationship development and management of nearly 20% of VGM Insurance’s total book of premium. In addition, as our Team Lead, Jackie mentors and develops the team of Account Managers. Her focus and motivation are firmly on those around her, so she gives her all for her customers and the development of the team. She’s an absolute gem, making such an impact, and we are the organization we are because of her.”

– MOLLY CHICCHELLY, VGM INSURANCE

MEMORABLE SERVICE PROVIDE MEANINGFUL ,

Creates opportunities by nurturing connections

Connects customers to solutions that positively impact their business

Demonstrates VGM’s commitment to our customers every day

Casee Boose

BUSINESS UNIT Human Capital

ROLE AT VGM

(she/her/hers)

HR Generalist – I oversee all things HR related in our Waterloo and Nashville warehouses. I work to ensure all our employees from entry level up to leadership are supported in all aspects: from engagement, performance, attendance, grievances, personnel issues, filing a work comp claim, or opening an FMLA case. And of course, this is all done while also ensuring that VGM is staying compliant with state and federal laws and regulations.

TOTAL YEARS OF SERVICE 25 years

SOMETHING PEOPLE MAY NOT KNOW

WHAT WOULD BE YOUR “WALK-UP” SONG?

HOW DOES IT FEEL TO BE A FINALIST?

WHY CASEE IS AN AWARD FINALIST

I enjoy heavy metal/rock music. I recently saw Marilyn Manson in concert, which was pretty cool! Limp Bizkit is on my bucket list.

“Can’t Hold Us” by Macklemore & Ryan Lewis

I am incredibly grateful to be considered as an award finalist, and it’s such an honor to be nominated alongside so many other dedicated and deserving finalists! I am so fortunate to work with such fantastic coworkers across VGM. I truly believe I would not be where I am today without my fellow VGM employee owners, who are all so amazing!

“Casee is a top performer for many reasons. She is selfless to her core. She helps people all day long and never expects anything in return. Casee hears and handles some very difficult situations while ensuring the employees involved feel heard and respected. Casee receives compliments consistently about her ability to help navigate these challenges. And when she gets a compliment, she always says, ‘I’m just doing my job.’ But in reality, she truly does go far beyond the call of duty.”

– KELSEY BURKE, HUMAN CAPITAL

FINDTHEFUN INYOURDAY WELCOME CHANGE

Seeks different and better methods of doing business

Introduces new methods and perspectives

Rallies their team around emerging technologies and processes

Amanda Bovy

(she/her/hers)

BUSINESS UNIT HOMELINK

ROLE AT VGM

Director Of Operations – I oversee the operations of various departments to ensure efficiency and effectiveness. I coordinate between teams and guide each department in planning to meet our company goals. I also help with problem-solving and process improvements. And I do my best to provide leadership and guidance to all of my teams to help them continue to be the best they can be.

TOTAL YEARS OF SERVICE 15 years

SOMETHING PEOPLE MAY NOT KNOW

WHAT WOULD BE YOUR “WALK-UP” SONG?

HOW DOES IT FEEL TO BE A FINALIST?

WHY AMANDA IS AN AWARD FINALIST

I enjoy baking and most recently have started making my own bread. Professional: I went to college for social work. The lessons I learned throughout those studies have helped me tremendously as an employee, person, and leader at VGM. I have a passion for helping people in tough times and then getting to celebrate them in their success.

“It’s Gonna Be Me” by NSYNC

I am very honored to have been named a VGM award finalist. I work hard each day to push myself to be better and to help our company in any capacity I can. I talk a lot about using every day as your interview, and I use my day-to-day work to really showcase that. I work hard without anything expected in return or to gain anything other than a job well done. Having a manager that supports and encourages you day in and day out is such a blessing as well. I am successful because of the support of so many people, but especially Monica Rogan, who has believed in me and supported me through it all.

“I’ve gotten to work with Amanda in various roles over the last few years, from an ELP cohort member, to leader, to peer and friend. Throughout this, she’s continued to help stretch and shape me into the best leader I can be. Her style and thoughtful approach are admirable, often having a different take on a situation or thinking of something others had overlooked. Amanda embodies many traits that we as a company value and is using those traits to take our company to the next level.”

– BRYCE SIVESIND, HOMELINK

FINDTHEFUN INYOURDAY WELCOME CHANGE

Seeks different and better methods of doing business

Introduces new methods and perspectives

Rallies their team around emerging technologies and processes

WELCOME CHANGE

Seeks different and better methods of doing business

Introduces new methods and perspectives

Rallies their team around emerging technologies and processes

Keith McClatchey

BUSINESS UNIT

ROLE AT VGM

(he/him/his)

TOTAL YEARS OF SERVICE

SOMETHING PEOPLE MAY NOT KNOW

WHAT WOULD BE YOUR “WALK-UP” SONG?

HOW DOES IT FEEL TO BE A FINALIST?

WHY KEITH IS AN AWARD FINALIST

Strategic Imaging

Director Of Print Operations – I oversee and support SI’s print operations by helping the production team with production floor work, software and equipment troubleshooting, researching new/future equipment and software, and vendor relations. I support our customer service and sales team by helping with quoting/estimating, scheduling, purchasing, and job management. I’ve had the pleasure of learning many different aspects of our business and working with some outstanding people along the way!

16 years

I love a good Hallmark Christmas movie.

“Danger Zone” by Kenny Loggins

It’s a tremendous honor to even be nominated for an award. Being named a finalist leaves me almost speechless. I want to thank all my coworkers, past and present, for all the encouragement and hard work these past 16 years. We can’t do it alone. I’m not here today, though, without all the love, support and, at times, too many sacrifices from my incredible wife, Ashley. I can’t do it without her!

“Keith can and will do anything. He fills gaps that nobody else can and will be the first to jump in and assist wherever we need it. Whether it is fixing a broken printer, helping on the production floor, or taking on a customer service role, he will do it all. Keith has a clear vision of processes, finding ways we can improve and become even more efficient and profitable. He has the trust of the employees and can very effectively collaborate to implement new and better ways of doing things. He also has a way to calm a storm and figure out how to make the impossible possible.”

– CHRISTY POSPISIL, STRATEGIC IMAGING

OWNYOUR OWNERSHIP

Van G. Miller

Employee Owner Of The Year

Is hardworking, servant minded, determined, and humble

Takes pride in their ownership and works with purpose

Demonstrates attributes that every employee owner can learn from Is considered among the best of the best

Dobson Douglass

(he/him/his)

BUSINESS UNIT

ROLE AT VGM

TOTAL YEARS OF SERVICE

SOMETHING PEOPLE MAY NOT KNOW

WHAT WOULD BE YOUR “WALK-UP” SONG?

HOW DOES IT FEEL TO BE A FINALIST?

WHY DOBSON IS AN AWARD FINALIST

VGM Fulfillment

Solutions Architect – I outline and design the creation and implementation of new technology solutions with functionality, scalability, modularity, security, and user experience in mind. I work closely with the development team and stakeholders to help these designs adapt to changes and provide insight where valuable. Additionally, I continually work to help the business grow by educating myself on powerful existing products and concepts that we can implement into our current and future processes.

9 years

I’m a huge fan of Star Wars!

“Playing With The Boys” by Kenny Loggins

I feel very honored to be nominated when there are so many amazing and deserving individuals that I have the privilege to work and grow with every day.

“Dobson has several standout qualities that make him a top performer. He exhibits extreme ownership, consistently taking full responsibility for his work and ensuring successful outcomes. As a self-starter, he proactively identifies opportunities for improvement and takes the initiative to implement solutions without needing direction. His ability to communicate effectively with team members and stakeholders fosters collaboration and understanding. Dobson is an invaluable asset to VGM and is more than deserving of recognition.”

– LEAH HOMEISTER, CORPORATE IT

Kevin Mishler

BUSINESS UNIT

ROLE AT VGM

(he/him/his)

Facility Services

Facilities Director – I am honored to lead the team that keeps our VGM Headquarters and other Waterloo buildings clean, comfortable, safe, and secure.

TOTAL YEARS OF SERVICE 36 years

SOMETHING PEOPLE MAY NOT KNOW

WHAT WOULD BE YOUR “WALK-UP” SONG?

HOW DOES IT FEEL TO BE A FINALIST?

WHY KEVIN IS AN AWARD FINALIST

I am the sixth employee to be hired with the company.

“Takin’ Care Of Business” by Bachman-Turner Overdrive

What an incredible honor it is to be nominated and then selected as a finalist for a VGM Award. Thank you!

“I cannot say enough good things about Kevin. He is someone truly dedicated to VGM and to all of his fellow employee owners, and he’ll stop at nothing to ensure both are taken care of. If you’re a VGM employee owner, whether you’ve worked directly with Kevin or not, I can honestly say that he and his work have had a positive impact on you at some point. And he is beyond deserving of this award, this year and for every one of his 36 years at VGM.”

– SARA LAURES, VGM GROUP

OWNYOUR OWNERSHIP

Van G. Miller Employee Owner Of The Year

Is hardworking, servant minded, determined, and humble Takes pride in their ownership and works with purpose

Demonstrates attributes that every employee owner can learn from Is considered among the best of the best

Missy Paar

BUSINESS UNIT HOMELINK

ROLE AT VGM

TOTAL YEARS OF SERVICE

SOMETHING PEOPLE MAY NOT KNOW

WHAT WOULD BE YOUR “WALK-UP” SONG?

HOW DOES IT FEEL TO BE A FINALIST?

WHY MISSY IS AN AWARD FINALIST

(she/her/hers)

Quality Manager – I lead a small, yet powerful team dedicated to analyzing HOMELINK’s processes, procedures, and performance. We monitor quality metrics, identify trends, and provide recommendations for improvement. Our collaboration with most of HOMELINK’s internal teams allows us to uncover opportunities to reduce defects and promote quality excellence.

8 years

I have a SUPER eclectic taste in music and love going to concerts. This year alone I’ve seen Sleep Token, Greta Van Fleet, Yung Gravy, Chris Stapleton, Hozier, Noah Kahan, and Hans Zimmer. If you stop by my office, who knows what music you will hear being played.

“He’s A Pirate” by Hans Zimmer and Klaus Badelt

I am deeply honored to have been nominated for my contributions to our organization. This recognition wouldn’t be possible without the incredible people I’ve worked with at HOMELINK, the guidance and support from my leaders, and the dedication of the Quality and Process Management Teams who inspire me and help bring every idea to life.

“Missy is a truly exceptional talent, and I can without a doubt say HOMELINK would not be where we are today without Missy’s leadership. For Missy, whether it’s a business process or a personal or professional skill, she can always find some way to improve. Her vision and ability to foster a culture of excellence across HOMELINK’s teams have been critical to our success. We should all be thankful to have her as part of VGM.”

– KELSEY WEDEMEIER, HOMELINK

Van G. Miller Employee Owner Of The Year

Is hardworking, servant minded, determined, and humble Takes pride in their ownership and works with purpose

Demonstrates attributes that every employee owner can learn from Is considered among the best of the best

Past Winners

OWNYOUR OWNERSHIP

EMPLOYEE OWNER OF THE YEAR

Kelsey Wedemeier 2020

Emily McCormack 2021

Shanon Eckhardt 2019

Zach Garrigus 2018

Monica Rogan 2017

Jenna McKinley 2022

Anna Kilburg 2023

CHEEREACH OTHERON

Past Winners

CREATEYOUR FUTURE

Lizzie Kelly 2020

Noelle Lomas 2021

Amber Jo Brauner 2022

Antonia Borggreen 2023

Shane Rogan

Linda Braden

Dave Lyman

FINDTHEFUN INYOURDAY

Craig Douglas 2020

Greg Packer 2021

Jeff Hickey 2022

Jay Bracken 2023

Will Cousin 2019

Ryan Ball 2018

Tom Showers 2017

Past Winners MAKEA

DIFFERENCE

Justin Koweil 2020

Juan Reyes 2021

Miranda Gerdes 2022

Charlee Hampe 2023

Francis Castro 2019

Kim Bemus 2018

Sarah Conger 2017

Mariellys Gutierrez 2020

Kelsey Burke 2021

Justin Ott 2022

Bailey Ronnebaum 2023

Jessica Parmater 2019

Andrew Wirth 2018

John Pacitti 2017

Past Winners

PROVIDE MEANINGFUL ,

MEMORABLE SERVICE

Gerry Finazzo 2023

Every employee owner has an opportunity to make a positive impact for their company, their coworkers, and our valued customers. The VGM Awards were created in 2017 to honor our company’s top performers, and recognize their contributions to VGM Group’s success.

Submissions are open year round, and employee owners are encouraged to nominate their peers.

Scan To Submit Your Nomination