http://www.ewi.info/system/files/reports/Modernizing%20Municipal%20Finance%20of%20the%20Kaliningrad%

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The vision: Gotland should be an attractive area with a high quality of living by: • The society is characterized by security, good health and a good environment for living • The society is characterized by a good climate for development • The best for children and youth will characterize all municipal services 3.2.1 Municipality of Gotland; common objectives Superior objectives Citizens/Customers The citizens receive services of good quality; they are participating and treated with respect.

Finance The finance is sustainable and in balance in a generation perspective. Processes

Staff and Managers The Municipality is an attractive employer.

The Municipality has good cooperate internal processes and an on-going ambition of improvements.

Sub-objectives for the current year Citizens/Customers

Finance

1. To learn and to understand the preferences of the citizens 2. Give the citizens possibilities to influence 3. Fulfill the expectations of the citizens Staff and Managers

1. Create a realistic budget with a surplus of 2% of net costs 2. Amortize the loan burden 3. Secure future pension obligations

1. «Good reputation» 2. Close leadership 3. Good working environment

1. Efficient processes 2. Improvement of present processes 3. Clear interface between different service-lines

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Processes


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