WESSEX SMAC
AROUND THE SITES WESSEX SMAC BLANDFORD
STANLEY & BLANDFORD Sarah Philp from Stanley Barracks in Bovington and Mark Guy from the Colours Restaurant in Blandford should be congratulated as both have successfully completed their NVQ’s in Professional Cookery Level 2. They are awaiting certification from Wiltshire College. Sarah was the first candidate to achieve from the 43 Wessex SMAC to acheive this qualification through the Wiltshire College,.
WESSEX SMAC BOVINGTON & LULWORTH Bovington and Lulworth Garrison should be congratulated on their accreditation to ISO14001 in January this year. It all began in January 2008 when it was proposed without mentioning any names (Thanks Mike), that it would be a great idea if we went for this. ‘We didn’t even have a manual’ or an Environmental Management System so we had to start at Page 1 “In the beginning”. I won’t go into too much detail or bore you with my sleepless nights and writer’s cramp but, 750 pages later “give or take” 50 and hey presto, a complete Environmental Manual! Now all we had to do was improve the environmental profile of the Garrison using our new found information booklet! MQA of Hospitality Assured fame carried out the external audit. The assessment process lasted 9 days. 65 members of staff were interviewed and lot of blood, sweat and tears were shed, but we got there in the end. A couple of special mentions should go to Darren Langlands, who is now the Garrison Environmental Sponsor for Avenance, AKA “Mr Waste”. Jean Barnes, the Site Manager and all interviewees who, thankfully were extremely professional and gave the right answers on the day, including the Operations Director who filled in at the last minute as the Head Office representative, and not forgetting the Marketing team at Bromsgrove of course for producing a ‘Gucci’ piece of work for the Auditors to scrutinise.
Above are photos of staff at Blandford who entered the in-house “Shrove Tuesday Competition” - to create a unique recipe for Pancake day. The staff came up with an oriental shredded pork pancake which they sold as a retail option and made the day great fun for their customers.
WESSEX SMAC HULLAVINGTON Military Chef CPL Dean was nominated as April’s Employee of the Month for being focused and motivated in leading PAYD within our Colours Restaurant. Hullavington also held a Disco/Karaoke in the 20Twenty bar on the 30th April which was hugely successful! - A big thank you to all involved!
evolve, v. To draw out, extract, release; to bring to light, disclose, reveal To unfold, unroll; to open out, expand; (of a thought, idea, etc.) to examine in depth, consider
Featured this edition - Blandford Camp Relaunches the Denbury Bowl Chequers Deli is born, Meet the Team, news from around our sites and much more . . .
None of the above could have been achieved without everyone involved playing their part, so from myself many thanks for the massive support, endeavour, professionalism and total commitment. Looking forward already to the next idea……
The winner takes it all!!
EIS have secured their first contract to supply Building Services to the Elior Shared Support Centre at Macclesfield Cheshire. This includes reception, security, and cleaning services over the complete site which employees some 140 persons. The SSC houses Payroll, IT and all accounting and trading processes for Elior UK. EIS went live on reception on the 2nd March and took over the cleaning on the 9th March.
Many Happy Returns!!
FM Helpdesk Co ordinator Sharron Cleverley celebrated her 40th Birthday on 22nd May.
NEWSLETTER
40th
EIS SHOWCASE Coming soon! Look out for the EIS Showcase Events planned for August. We see this as a great way to promote and inform people of all the good work methods that EIS are currently employing in Facilities Management.
July 2009
Happy H Elior In olidays from tegrated Services
NEWS . . . EAST MIDLANDS GRANTHAM Motivational Speech
Charity Quiz!
On Wednesday 20th May South Kesteven District Council organised a Trade Event for local businesses as part of their Economic Development strategy.
On 9th May a charity quiz night and raffle was held in Grantham. W02 Scarborough and his wife Sally approached Avenance staff to donate their time to run the bar for the evening which they were delighted to do. Retail Manager Nicky Roche and Jo Swinbourne (pictured below) volunteered their service, contributing to a fantastic evening where £3,360 was raised for Great Ormond Street Hospital and South Lincs Blind Society.
Tim Campbell (1st winner of the Apprentice) was the main guest speaker so I took my management team to listen to his speech as part of their professional development. His theme was ‘Business retention in the current economic climate’. It was a motivational speech which could be translated into all levels of management – presented in an entertaining and interactive way. Tim came and sat chatting with us before going on the stage – he said he couldn’t comment on who he thought was favourite this year as he already knew who had won!
Kay Freer
WORDS FROM
Nicky Roche and Jo Swinbourne with W02 Scarborough
John Mc Ewen I am excited to welcome you to the latest issue of Evolve, the EIS employee Newsletter that has taken Elior UK by storm. Everyone is asking for additional copies, from colleagues to clients…perhaps this is a good opportunity to charge! This edition is incredible to say the least with some great contributions from a wide selection throughout the EIS family. We have been consistently welcoming new contributors, new articles and plenty of newsworthy editorials into our newsletter, and building solid relationships throughout our Division… keep the news coming as its great to share our successes with everyone. As I state in every newsletter, beginning with our inaugural issue, our circular began with a simple idea and a simple vision - to become an information source for the EIS community. With each issue, we move vastly closer to that vision. In our last issue we celebrated Chris Woolley attaining employee of the year and indeed many of our team achieving an EAE nomination, what a great achievement. In this issue, we expand our editorial offerings to spotlight on two new great concepts introduced at Blandford Camp with some great input from our client on site. We also focus on a new team member Rachel Thorton, Bid Manager and welcome Mocha Plus headed by Mark Palmer to the EIS family. Both Rachel and Mark have produced a ‘spotlight’ piece. I know that you will find this Evolve issue highly informative. At the same time, we hope that you will laugh, learn something new, and most of all tell your friends and colleagues about Evolve. We are only as good as the support we get from our readers.
As we branch out further with each issue to expand on content, we ask for your support, ideas, and patience as we try our best to touch on areas often missed. We seek to strengthen and build partnerships with our clients, customers and beyond, to do our part in supporting Elior UK and positioning our Divisions as a supplier of choice. Finally I’d like thank all contributors to Evolve from the bottom of my heart. I look forward to seeing your contributions for the next issue already at the planning stage as well as a growing number of new contributors already lined up for our September issue.
Happy Retirement In April 2009 2 members of the Avenance team in Grantham retired. Judy Heald (20 years service) and Sylvia Self (18 years service) were presented with flowers and gifts at a gathering in the Officers Mess to say thank you and congratulations.
Left to right: Simon Carthew, Kay Freear, Tim Campbell, Andrea Murphy and Peter Kembery
CHILWELL Happy Retirement Joan! Joan Palethorpe had been worked at Chilwell as a cleaner since 1981, during this time she had worked within all buildings on camp and had become a familiar face to many. The cleaning Department held a surprise party, which was attended by all of the department, Mr Stuart Jacklin site manager and Mr Charlie Harkin, who had previously known Joan in his role as (Site Manager) at Chilwell.We hope that Joan enjoys her retirement, she will be missed.
Judy Heald with Lt Col Binks MBE
Sylvia Self with Lt Col Courtier
MEET THE TEAM EIS HEAD OFFICE - BROMSGROVE Welcome to Evolve magazines newest feature -
Tom Brown
MEET THE TEAM!
Business Analyst
The aim of this feature is to put a face to the name of the people who you speak to on a daily basis, but haven’t met so far. Shedding some light on how long they have worked for EIS and what they get up to in their spare time. First up is EIS head office – THE BROMSGROVE TEAM! If you would like your office featured in the next issue of Evolve magazine please contact; • david.fradgley@elior.co.uk or • emma.williams@elior.co.uk for more information.
David Fradgley
Sharron Cleverley FM Help desk Co ordinator
Previous employment I’m a trained chef by trade, having worked at Copthorne Barracks, various resturants and in contract catering, as a Head Chef. As i am interested in all things technical i made the decision to begin working in vending at Bromsgrove - where i have been promoted first to Manager and then General Manger of Mocha Plus.
Favourite food Pork pie
Favourite drink Wine
Hobbies I am currently learning to play golf and squash and have a one year old Beagle puppy – very time consuming.
Dream holiday destination New Zealand for a few weeks packed full of extreme sports
Dream holiday destination Hawaii
Favourite song Dakota - Stereophonics
Favourite song From Paris to Berlin - Infernal
Dream holiday destination My current dream holiday, which changes regularly, is to visit the south of France.
Emma Williams
Graphic Designer
Length of service 3 months
Length of service 2 years
Hobbies Playing gigs with my band, going to festivals, learning spanish, climbing mountains & football
Favourite food & drink I love cheese, preferably with wine
Hobbies Travel, Cricket, Theatre and generally enjoying myself
Favourite book Fear and Loathing in Las Vegas - Hunter S Thomson
Previous employment I previously worked for Rentokil Initial for 3 years.
Hobbies Going out socialising with friends, holidays abroad, irish dancing and I’m a self confessed shopaholic!!
Length of service 6 months
Favourite film The Thomas Crown Affair Favourite book The Blue Nowhere - Jeffry Deaver
Favourite song Semi charmed Kinda life - Third eye blind
Length of service 21 years
Hobbies In my spare time my main hobby is football, both playing and continuing to work towards my FA coaching badges
Bid Manager
Dream holiday destination Surfing in Australia
Length of service I joined Elior Integrated Services 3 months ago.
Length of service 1 year
Favourite song Lady in Red - Chris De Burgh
Favourite Quote “Better to have loved and lost, than never to have loved at all”
Favourite food & drink Pizza and Wine Dream holiday destination Either a Barmy Army Cricket Tour in the West Indies or a secluded beach in the Maldives with a great James Patterson book and my ipod! Favourite song Nessun Dorma - Pavarotti
Fun in the sun . . . As many of you know I was fortunate At each of the ports visited there was enough to be selected as a finalist and an organised tour put on for us which win the Employee of the Year award at was very enjoyable. this year’s Elior Awards for Excellence. If there was a message I could The prize for the winners was a fantastic pass onto all of our staff, whether you’re Mediterranean cruise aboard the Royal a cleaner, KP, waiter/ Caribbean cruise liner - ‘Splendour of waitress, site manager, bar the Seas’. person, chef or driver etc this has to be the biggest incentive The ports of call were Dubrovnik in for you to do well and be Croatia then onto Kusadasi in Turkey, recognised for all your efforts. Santorini in Greece, Corfu Greece and finally Venice in Italy.
Chris Woolley
MARK PALMER MOCHA PLUS MANAGER
RACHEL THORNTON BID MANAGER
Length of service 8 months
Rachel Thornton
Marketing & Promotions Co ordinator
SPOTLIGHT ON...
Aspirations My aspirations are to maximise my potential.
Most embarrasing moment Whilst working as a waitress in Australia, I managed to walk straight into a set of double glass doors, whilst carrying a tray full of food . . . needless to say both I and the food ended up on the floor. I have never worked as a waitress since.
Aspirations I would really like to open my own coffee shop, as I love Coffee. Hobbies Coffee, motorbikes, paragliding (I have my students pilot license), fishing, going to the gym and like most dads playing with my 3 children. Favourite food & drink A nice medium rare peppered fillet steak and a glass of red wine Dream holiday destination I like an actioned packed break in either Switzerland or New Zealand. Favourite Music Artists At the moment . . . Lily Allen, Eninem, the Killers and Kasabian
Partnering a “shooting” success in Wessex 43 Wessex SMAC saw it’s 2nd anniversary in April. To celebrate and further cement our relationship with our client, which we consider of the utmost importance, we hosted an event with the purpose of encouraging partnering. What better way of achieving this than putting both teams together with 20 bore shotguns!! We arrived at Laine’s shooting school situated in a picturesque Wiltshire village. Some of the team were quite nervous, although bacon butties and hot strong tea soon made for a jovial atmosphere. We were joined by our shooting instructors, one of which would not have been out of place in Britain’s got Talent. His great humour and wit soon put us all at ease. After a short tute by the instructors we strode out ready for action, surprisingly in beautiful sunshine. Arriving at the Clay Pigeon trap area, we were issued with ear defenders, a cap and Perspex glasses with absolutely no GUCCI or D&G labels insight. Things were set to get worse for Captain Vicky Austin and myself in that once the instructors had discovered that we had one eye more dominant than the other, Vaseline was smeared over the appropriate lense of our glasses, not a look expected to catch on. We started with some elementary lessons and very soon everyone, without exception, were hitting the clays. Quite a shock for some of us, whilst others excelled, particularly Major Simon Pearce who made the whole thing look ridiculously easy…there’s always one! Of course for the competitive amongst us the fun really started once the tuition was completed and the competitions got under way. The highlight during the competions for Avenance and MoD personnel alike was the tense shoot off between
Chris Tyler and Captain Vicky Austin, it was so close that it all came down to the last shot. Both were instructed that the winner would be the first to hit the clay, of which there would only be one. The group went quiet the tension mounted “PULL” shouted the instructor. All eyes focused on the clay winging it’s way towards us, the tension suddenly broken by a loud “BANG”. Off went the first gun, it was Chris, “MISS” was the call. Almost immediately another “BANG” this time Vicky. Before our eyes we saw the clay shatter, the group erupted not to applaud as you might imagine, but to ensure that Chris’ moment of been beaten by a girl was exploited to the full. With the spirit of true sportsmanship Chris congratulated Vicky shaking hands and sporting a very red face. Kerrie (Contract Clerk), Lyn and Simon from Brigade teamed up in the concluding competition and what dark horses they proved to be. They stormed home to the number one position, with a fabulous hit rate of 28/30. On return to the clubhouse the awards were presented to Captain Vicky Austin, best in women’s, Anne Littlejohn in second place and
Best of the best - Chris Tyler & Vicky Austin Sarah Wilkins in third. Chris Tyler best in men’s, WO1 Brendon Wood in second place and Charlie Hughes and WO1 Mick Laing in joint third. I could not possibly conclude this report without a mention of Teasel, the cutest chocolate cocker spaniel who stole the hearts of the chaps and girls alike. His trick for the day was to recover the missed clays. As you can imagine the patter of his little paws heading your way was not always welcome especially when you thought that no one had noticed that bad shot! An absolutely fabulous day. Which all, without exception, really enjoyed. Relationships have been further developed which will be key to the success of the Contract going forward.
Jo Anne Robertson
RE-LAUNCH - A SUCCESS!!
Blandfords newsest eatery!!
On 10th May 2009, Blandford residents were treated to some new and exciting entertainment at the newly revitalised Denbury Bowl. We also launched a brand new food offer, right next to the GIII bar called CHEQUERS DELI.
STRIKE - customers enjoying the free bowling!
Blandford staff - Cherie, Gaynor and Frank
One of our junior bowlers
Working with the client we devised a 2 pronged plan to re-launch the Denbury Bowl, targeting the two key groups of customers based on camp. Firstly, the Phase 1 and 2 soldiers and secondly the large number of families living at Blandford. We recognised that both groups of customers use the Denbury Bowl facilities in very different ways, so we needed to tailor our provision and the entertainment accordingly. For the Families we devised a Family Funday on Sunday10th May, including:• A children’s entertainer - Richard the first who amused a lot of the grown ups too! • A face painter - Who busily turned the kids into ladybirds and superheroes! • Free bowling for the families! • A fantastic new kids menu! - Our kiddie’s meal deals went down a treat and they loved the new place mats which feature various games.
Site Manager Bernadette Cooper said “It was good to see the families taking part on the camp. We aren’t just here for the soldiers anymore. Everyone that lives and works on camp are now our customers and the support and fun we all had on the Family Funday day proves it!”
Chequers Deli entrance at Blandford Camp
Chequers is a unique and modern brand, combining the best of the high street into one simple shop. Designed to reflect the fast and demanding pace of living in a modern package.
On the 13th May, it was the turn of the young Phase 1 and 2 soldiers. We booked a brilliant girl group called Charleeze Angels, provided some great drinks offers and if that wasn’t enough we even treated them to free bowling all night long!
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The face painter was busy turning the kids into ladybirds and superheroes !!
The result – another huge success!! The feedback was excellent from the client and soldiers alike! We’re busy working on some fantastic new offers to entice the soldiers back in for some more fun! Due to the success of these two events, more entertainment and fun is being planned for the coming weeks and months’, ensuring every customer has a great time whilst on Blandford Camp. On Monday 11th May, Chequers Deli opened its doors for the first time. It’s located next to GIII Bar and offers a different option for the customers on camp. Chequers Deli offers a ‘Greggs’ style service. Fresh pastries, pasties and savouries on a ‘grab and go’ basis, alongside high quality freshly ground coffee – the perfect place to grab a quick bite to eat and drink! Finally, a big thank you for everyones hard work, making the re-launch a triumphant success! We look forward to the next great event and promotions that Bernadette and her team can come up with to drive the business forward – all in all exciting times at Blandford Camp!!
Phase 1 and 2 soldiers enjoying Charleeze Angels
Promotional literature from the relaunch
The day was a big hit and everyone who attended got a free game of child’s bowling– so they can come back and have more fun soon!!
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One of the key aims as contractor at 43 Wessex is to provide an excellent service across the whole CRL range. Working together in partnership with the client we aim to fulfil their wants and needs to the best of our abilities. One of the areas we identified as a priority was the leisure and catering facilities - in particular the onsite bowling alley and sports bar. The decision was made to re-launch The Denbury Bowl. As an added bonus, we launched a new brand to add to our already impressive portfolio – Chequers Deli.
The brand pivots on offering a classical bakery experience with world renowned pasties, pies and pastry’s freshly cooked on the premises, combined with a traditional deli offering bespoke Baguette’s, sandwiches, Panini’s and cakes.
One of the new placemats designed for kids meals
Introducting Blandford’s new Site Manager - Bernadette Cooper I have recently joined Avenance as a new site manager at Blandford Garrison where there has been huge efforts to get the facilities used and the business thriving. For the relaunch of the Denbury Bowl we put on a Family Funday - which was a huge success! It was good to see the families taking part on the camp we aren’t just here for the soldiers anymore everyone that lives and works on camp are now our customers and the support and fun we all had on that day proves it. We also had some great entertainment for the grown ups in the form of a fantastic girl band Charleeze Angels - the girls went down a storm!! I must say, Gaynor Duncan and her team are just fantastic. I have never seen such enthusiasm. Its great to come into a new job and have these guys supporting me. It can only go from strength to strength. I am so pleased!!
Bernadette Cooper
Chequers also offers ‘customers in a hurry’ the option to grab and go from our pre made selection including a Baguette or sandwich of the week, or a whole lunch in a bag. Chequers provide premier freshly ground coffee, a large selection of soft drinks crisps and confectionary. A customer focused brand trading throughout the working day, from a simple breakfast bap, a special hand cut sandwich or a slice of cake and a cup of premier tea in the afternoon. All at your finger tips. Chequer also caters for working lunches and conferences with a wide selection of menus to choose from, or the option to create your own.