Evolve Housing Annual Report 2020–2021

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RE S I D EN T E N G AG E M E N T ST R AT EG Y

Photo: Resident Advisory Group memebrs

We completed our updated Resident Engagement

RESIDENT ADVISORY GROUP

Strategy in early 2021, after extensive consultation

Our Resident Advisory Group (RAG) continued to meet

with residents, staff, and the Board.

over the 2020–2021 financial year, quickly adapting to meeting online via Zoom or in person when possible.

The strategy, which has the slogan of ‘one voice, one

The RAG has hosted multiple different staff members

team’, aims to create an organisation-wide culture

from Evolve Housing in its meetings to learn more

where staff proactively seek feedback from our

about their protocols and provide feedback on Evolve

residents so that resident perspectives become an

Housing’s operations from a resident perspective.

important part of the decisions we make. Initiatives that the RAG has provided feedback on in It is underpinned by achievable actions for every

the past financial year include rent review letters, our

employee, including a target for each Evolve Housing

new rent policy, our quarterly newsletter, and the cover

staff member to participate in one resident engagement

letter for the Resident Satisfaction Survey. The RAG

activity over the coming year.

also visited the Contact Centre for a day and gained valuable insights into the operation.

The strategy is a one-year plan that is driven by three

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key priority areas — collaboration between Evolve

The group have also provided assistance to their fellow

Housing residents and employees, enhancing residents’

residents in a variety of ways. They called residents

voices, and increasing social inclusion and wellbeing.

to follow up on the Resident Satisfaction Survey in

It will be rolled out in 2022 and will be reviewed

2020, helping people fill in their surveys to provide

at the conclusion of the 12-month roll out, with the

feedback so we can continue to improve our services.

intention of embarking on a three-year plan led by our

The RAG has also been working on a project to educate

insights and learnings from 2022.

residents on emergency preparedness.


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Evolve Housing Annual Report 2020–2021 by Evolve Housing - Issuu