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Adaptable
EN HANC E BU SINE SS
PR ACT I C E A N D CAPAC I TY Our ever-changing operating environment
by carefully planning and allocating our
and the challenges faced by our sector
resources in the most effective and efficient
require us to be adaptable and ready to
way possible.
scale our operations in response to any new opportunity or threat.
Meeting this goal required us to have more than just a compliance approach to busi-
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We entered 2020–2021 following a period
ness operations. It required us to embrace
of unprecedented challenges posed by
a culture of innovation, best practice, and
the COVID-19 pandemic in our operating
continual improvement. By doing so, we
environment. The effects of the pandemic
remained viable and relevant to the sector
were felt throughout the year and are ongoing.
while maximising the impact of the services
We successfully faced these challenges
we provide to our residents.
