Microsoft Teams Brochure by evadmarketing

Let’s talk Microsoft Teams

Let’s Talk Microsoft Teams

What Is Teams

Teams is Microsoft’s fastest growing business application. A chat-based collaboration software application and is part of the Office 365 suite of business products and is renowned in today’s marketplace for helping teams across the globe to stay connected and organised —all in one place A great example of Teams working at its best is with the new NHS Digital agreement which has seen Microsoft 365 digital tools rolled out across the whole of the NHS which will include chat facilities through Microsoft Teams.

Why Do People Buy It?

Microsoft Teams delivers solutions such as video meetings, desktop sharing, group chat and group file editing to allow increased transparency, productivity gains and enriched communication.

Challenges Within Microsoft Teams

Small businesses, mid-market and enterprise organisations all have different needs and business challenges. Those requirements often can't be met with a Teams only solution. EVAD has a wide portfolio of Teams integrated solutions that complement the platform, working harmoniously with your Microsoft strategy to ensure you get the best functionality, consistency and reliability.

Let’s Talk Microsoft Teams Expert Advice

EVAD Cutting Through Complexity

Let’s break down the Microsoft service packs to give an overview of the functionality Microsoft can provide compared with more traditional communication platforms. Our specialists focus on how best to use technology to seamlessly deliver your Microsoft Teams communication strategy without negatively affecting business expectations while of course achieving the best possible price model. Our expertise covers a wide range of products and services to ensure your business gets the Microsoft experience to meet all your requirements, including telephony, call routing, contact centre, meeting rooms, compliance PCI / MIFID ( check ) security and resilience. Our EVAD specialists will review your existing estate and then discuss your future communication requirements and Microsoft Teams plans. We will work with you to define an appropriate strategy and demonstrate, proof of concept, recommend, implement and support complementary technologies to ensure a successful Microsoft Teams project.

Let’s Talk Microsoft Teams How EVAD Can Help

Enhance Your Teams Experience

EVAD differentiates itself by offering a creative set of Teams integrations to deliver a stable and reliable communication platform to give businesses access to advanced features with the Teams end-user experience.

Headsets, Handsets & End User Technology

Teams Integrated Cloud Telephony

Cloud Contact Centre For Teams

Audio Video Meeting Room Technology

Call Analytics & Reporting Packages For Teams

PCI Compliant Payment Software

Compliant Call Recording For Teams

Call Routing Packages For Teams

Teams Integrated Cloud Telephony Whilst Teams now has its own telephony module it isn’t always able to provide the level of functionality you as a customer may require. Organisations that are looking to standardise to a Microsoft desktop and use Teams as the communication application can now do so without sacrificing telephony functionality by integrating into an EVAD cloud telephony platform. Our Microsoft project team will work with you to establish specific requirements, potential gaps in functionality and with that detail help you build a complete strategy around Teams.

Headsets, Handsets & End User Technology Audio Video Meeting Room Technology

Cloud Contact Centre For Teams

PCI Compliant Payment Software

Call Analytics & Reporting Packages for Teams

Compliant Call Recording for Teams

Teams Integrated Cloud Telephony

Call Routing Packages For Teams

Let’s Talk Microsoft Teams Teams Integrated Cloud Telephony

What is Voice2Teams?

Voice2Teams delivers carrier grade telephony into one of the leading collaboration tools by providing a full cloud telephony solution that works anywhere and on any device. This complementary solution brings advanced call routing and a full Unified Communications feature set enabling an increase in productivity for any size of business, at the same time providing flexible working with full Disaster Recovery and real time Fraud Management. Voice2Teams also delivers a hybrid telephony option by ensuring non-Teams users all benefit from the same telephony features without having the additional cost of the Microsoft licenses, i.e. in meeting rooms, warehouse, lobby areas etc.

Key Features • • • • • • • • • • •

Low cost license including call bundles Call Recording – Fully PCI, MFIDII with AI Call Analytics – Real time analytics giving insight into business calling trends Fraud Management – Sentry Fraud tool to minimise fraud Integrations – Customer Relationship Management (CRM) and other bespoke integrations into over 300 applications Intelligent Virtual Agents (IVA) Contact Centre (CC) – UC Omni Channel for your customer service representatives Automated Disaster Redirect – Automatic failover in the event of loss of connectivity Porting supported in over 20+ countries, new DID’s available in 72+ countries Automatic 24 x7 fraud management Numerous additional telephony features

Let’s Talk Microsoft Teams Teams Integrated Cloud Telephony

Licensing

We offer three license options for full Teams integration, offering cost effective integration with increased functionality.

Voice2Teams Direct Routing

Voice2Teams

Voice2Teams Plus

Full Cisco/BroadSoft SIP Trunks delivered on a full carrier grade platform. This solution removes the high costs of call bundles from Microsoft and delivers Carrier Grade HD Voice into Teams offering cost effective call bundles and no call limits with global calling. Included for every user is “Sentry” 24/7 fraud management monitoring which is live on every call.

Full BroadSoft/Cisco user license with Microsoft Teams as the primary phone delivering carrier grade telephony.

Full BroadSoft/Cisco user license allowing other devices to be used for calling alongside Teams i.e. UC One, IP desk phone. Up to 4 devices per user.

Low cost per user

Cisco BroadSoft user license

Includes 2k call mins UK Nat, UK Mobile (O2, EE, VF, 3) Per user

Akixi Call Analytics

Sentry Fraud Management

Direct Routing – Call Forward, not reachable/no answer included for the primary number Hybrid support – All users, or a mix of users on Direct Routing and other users can benefit from more features

HD Voice HD Voice

Global Calling

Cisco SIP Trunks into Teams

Global Calling

Porting 30 + countries, new DDI’s 72+ countries

UC One (desktop, mobile or tablet)

Global Calling

SCA 5 = 4 devices + Teams per user

HD Voice

Three way calling Call Pull from Teams

Sentry Fraud Management 7

Sentry Fraud Management

Cloud Contact Centre For Teams Organisations that have already or looking to standardise to a Microsoft desktop and use Teams as the communication application can now add comprehensive cloud based contact centre / customer service technology. This will ensure you are communicating with your customers across all media providing the best possible service, in the most efficient way.

Headsets, Handsets & End User Technology

Teams Integrated Cloud Telephony

Audio Video Meeting Room Technology

PCI Compliant Payment Software Compliant Call Recording for Teams

Call Routing Packages For Teams

Cloud Contact Centre For Teams

Call Analytics & Reporting Packages for Teams

Let’s Talk Microsoft Teams Cloud Contact Centre For Teams

Combine the power of EVAD’s Contact Centre-as-a-Service (CCaaS) platform with the collaboration capabilities of Microsoft Teams to seamlessly connect your contact centre with your entire organisation and your customers. As an embedded application inside of Microsoft Teams, EVAD delivers a comprehensive set of capabilities: Authenticated Sign-on Secured access and authentication processes

Single Enterprise-wide Presence Presence mapping between Teams and CCaaS operator states

Utilise Teams Address Book To identify the right person within the organisation that can assist in addressing the needs of the customer.

In-Call Collaboration While interacting with customers, agents are able to leverage the full power of Microsoft Teams to message, chat or speak with colleagues or the wider organisation in order to quickly serve customer needs.

Share & Collaborate with Customers Providing the ability to use the collaboration capabilities of Teams when engaging with customers, escalating calls to web-based interactions where you are able to share content, conference in specialists and even leverage video.

Seamless Access to Third Party Applications By delivering EVAD as an embedded application within Teams, it allows other applications to seamlessly work embedded within the Teams framework whether that be CRM, transactional systems or finance systems.

Accessible Visibility & Reporting By providing agents with dashboards on personal and team performance and providing supervisors and managers with real-time operational information all instantly accessible within the Teams environment. 9

Let’s Talk Microsoft Teams Cloud Contact Centre For Teams

Customer interaction leaders are acutely aware of the risks of introducing not only new technology, but new communication channels into the contact centre. Handling social media channels, where agents’ mistakes or heavy-handedness are visible to potentially thousands of people understandably causes nervousness. That’s why EVAD has designed Omni to make it easy for contact centre leaders to match agents’ natural skill sets and personalities with the channels that will generate success for your organisation. Take Facebook for example: most vendors consider Facebook as one channel, when in reality it provides one-to-one communication (chat, voice and video) along with traditional social media conversations (groups, posts, comments, reactions and so on). EVAD’ unique approach looks past the individual platforms to enable contact centre leaders to group channels in an agent- centric way; which we call the five pillars of communication: Voice: The traditional channel of the contact centre – one-to-one with high levels of urgency and responsiveness. Video: A channel that is being increasingly adopted to create a premium customer experience. Since video is far more intimate than voice, agents have to be confident in. Email: Traditional channel that has much lower response expectations with consumers; allows for complex, long- form text and easy inclusion of third parties into the conversation. Messaging: Any form of text-based chat that is primarily one-to-one (e.g. web chat, WhatsApp etc.). Hyper- efficient, these channels can be handled in parallel so multiple conversations occur simultaneously. Agents must have accuracy in their grammar and understand how to create empathy without tone of voice and avoid ambiguities of language. Social Conversation: Typically a one-to-one conversation that is viewed by many people. If a conversation is handled incorrectly, it can quickly become a one-to-many as consumers form a “pack mentality” and attack the brand. EVAD Omni allows you to train, deploy and monitor agents as they adopt a new pillar of communication allowing you to align agents’ skill-sets and personalities. 10

Call Analytics And Reporting Packages For Teams Our cloud-based reporting software offers unprecedented insight into how your contact processes are working and how you can optimise them for a game-changing, ultraresponsive customer experience. We offer various service levels, from historic call logging to advanced real-time contact centre services, to suit businesses of all sizes.

Headsets, Handsets & End User Technology

Teams Integrated Cloud Telephony Cloud Contact Centre For Teams

Audio Video Meeting Room Technology

PCI Compliant Payment Software Compliant Call Recording for Teams

Call Routing Packages For Teams

Call Analytics & Reporting Packages for Teams

Let’s Talk Microsoft Teams

Call Analytics And Reporting Packages For Teams

If customer contact plays a key role in your business, EVAD can give you a truly transformative edge. Our cloud-based call and contact analytics services lead the industry in both innovation and value. We offer unprecedented insight into how your contact processes are working, and how you can optimise them for a game-changing, ultra-responsive customer experience.

Understand your business as never before

Monitor your communications from beginning to end

Optimise resources and costs

Deliver outstanding customer service

What We Offer

EVAD’s portfolio of wallboards, reports and value-added features is vast and varied, providing maximum scope to customise our service to your exact needs – whether you’re a small team or running several contact centres in multiple locations. You’ll enjoy maximum visibility and control with a choice of over 400 sets of historic and real-time statistics, brought to life with easy-to-assimilate charts, dials and alarms. Our wallboards can be configured to show the precise metrics you need, and are available on any internet-enabled device via a browser or the mobile app, to fine-tune your contact strategy and motivate teams.

Let’s Talk Microsoft Teams

Call Analytics And Reporting Packages For Teams

Reporting

The EVAD Contact Suite offers flexible reporting to meet the various needs of contact centre supervisors, management, and executives. Contact centre leaders can generate real-time or scheduled reports that break down business process results to 10 minute or hourly intervals, with up to daily, weekly and monthly results. Deliver these reports in PDF, Word, CSV, or Excel for additional analysis and manipulation. Commonly used reports answer questions like: When did my agents sign-in/sign-out? Why are my agents unavailable? How many interactions did my agents answer? Where did they spend their time? Have they been unavailable and why? How many interactions came into the queue? How many were answered? Answered within our Service Level goal? • When are my peak intervals or those that need “back office” resources to help meet our goals? • What types of interactions are my agents receiving? • Who abandoned and after waiting how long? • • • • •

Supervisor Business Process Reports

Business Process reports provide activity metrics for individual or multiple business processes. Key metrics like interaction volume, abandoned interactions, ASA and service levels are readily available. Supervisor reports give you immediate access to the customer trends driving your business and enable you to take a deep dive into the details of every customer’s unique experience when the need arises.

Supervisor Agent Reports

Agent reports provide rich insight into agent performance and behaviour. At the click of a mouse, leaders have access to agent productivity metrics (calls handled, transfers, time spent on hold, etc.), time spent in various ACD states, unavailability details, and sign-in/sign-out activities. Supervisors can quickly identify coaching needs for each agent, which agents are exceeding their expectations, and process improvement opportunities. 13

Let’s Talk Microsoft Teams

Call Analytics And Reporting Packages For Teams

Your business is made up of conversations, each containing insight to power your growth and protect your business. Clarify speech analytics will help you unleash valuable insight and improve performance by transcribing and analysing the conversations that matter. Between “Hello, how can I help you” and “Thank you and goodbye” thousands of words and phrases contain valuable information about your products and services, customer emotion, adherence to policy and agent performance. Using artificial intelligence, Clarify speech analytics will help you gain a deeper understanding of customer experience, identify calls that may damage your reputation and empower your staff to perform at their best.

Capture, transcribe and analyse the conversations that matter. Integrates with Microsoft Insights*

Improve the quality of conversations

Understand customer satisfaction

Improve sales performance

Insights integration is achieved through call journey *

Capture compliance risks

Reduce customer churn

Attract and retain the best staff

Call Routing Packages For Teams Direct Routing for Microsoft Teams gives customers a viable and far more cost-effective way to deliver Public Switched Telephone Network (PSTN) calling services to their users.

Headsets, Handsets & End User Technology Audio Video Meeting Room Technology

Cloud Contact Centre For Teams

PCI Compliant Payment Software

Call Analytics & Reporting Packages for Teams Compliant Call Recording for Teams

Teams Integrated Cloud Telephony

Call Routing Packages For Teams

Let’s Talk Microsoft Teams Call Routing Packages For Teams

Enable full voice capability natively into Microsoft Teams, as an alternative to Microsoft calling plans and without the need for on-premises hardware. Teams - Direct Routing uses Microsoft certified Session Border Controllers (SBCs) to deliver better value, greater flexibility, increased functionality and support for migration, all as a cloud based service. It provides connectivity to your Microsoft Team’s tenant, which enables full PSTN breakout on the public telephone network. Connection from Microsoft Teams to our network via an IP connection (for example Gamma Broadband or Ethernet) and is delivered as an end-to end service with high availability.

What is required to enable Teams - Direct Routing?

The following components are required: • Microsoft 365 or Office 365 license including Teams • Microsoft Phone System add-on • An internet connection PSTN

Your Carrier

Office 365 Network

Certified Session Border Controllers

External Calls

Internet Gamma Network

MS Phone System

MS Teams Users

Your Organisation 16

Let’s Talk Microsoft Teams Call Routing Packages For Teams

Session Border Controls For Direct Routing

If you are looking to use the Teams app to make calls outside of your organisation, then Direct Routing enables the end user to connect a SIP trunk to their Teams tenant using a Session Border Controller for increased versatility and connectivity.

How Does It Work?

SBC PSTN/SIP Trunk

EVAD Session Border Controllers for Direct Routing offer direct SIP connectivity between the existing enterprise voice infrastructure - Microsoft Teams, the PSTN and SIP trunking services. They provide complete coverage of customer needs with extensive scalability, interoperability and reliability.

Let’s Talk Microsoft Teams Call Routing Packages For Teams

Cost Saving Significant cost saving per user when compared to Microsoft’s calling plans (allows you to maximise existing 365 license cost).

Number Porting Keep the same geographical number wherever you are.

Complete Cloud Solution

Never Miss A Call

Agile Working

No expensive initial outlay as there’s no need for traditional hardware.

Tailored business continuity with network and number level resilience to keep your business working.

Allows for flexible and remote working and enables a collaborative approach.

Access To Advanced Call Statistics

01, 02, 03 And 08 Number Termination

Advanced management information relating to call handling efficiencies, productivity, call patterns and caller behaviour. Data includes time to answer, call waiting time, call outcome and caller details.

01, 02, 03 and 08 termination with no number translation.

Access To Education Community Using “Janet Connected” accreditation connections means that we can provide IP voice services to the education community in a direct manner.

Compliant Call Recording For Teams EVAD bring compliant recording to Microsoft Teams. Microsoft Teams has become one of the key communication tools as companies move to remote working and we have the recording solution for you.

Headsets, Handsets & End User Technology

Teams Integrated Cloud Telephony

Audio Video Meeting Room Technology

Cloud Contact Centre For Teams

PCI Compliant Payment Software

Call Analytics & Reporting Packages for Teams

Compliant Call Recording for Teams

Call Routing Packages For Teams

Let’s Talk Microsoft Teams Compliant Call Recording For Teams

Clarify For Microsoft Teams

A suite of recording, quality management and analysis tools, designed to evolve with your business and support the way you work.

Clarify’s database and browser optimisation makes it quick and easy to find what you need. Add custom marks and notes to improve searchability.

Listen

Clarify securely stores and archives recordings for as long as they’re needed, on premises or in the cloud.

Perform

Clarify’s intuitive interface allows users to control playback and establish who said what during a call with ease.

Develop call tactics, define criteria and evaluate performance. Create playlists for routine and exceptional call scenarios to speed up training and learn from your best performers.

View

Respond

Monitor

Comply

Deploy

Voice and screen recording provides a complete view of interaction by capturing what was said and what was done during a call. Voice recordings can be shared with selected individuals on a time limited basis. Voice data remains securely hosted by Clarify throughout.

Clarify has the necessary capabilities to support a range of compliance requirements including PCI DSS, GDPR, Dodd-Frank, MiFID II & HIPAA.

Store

Clarify’s innovative comments feature allows colleagues to collaborate on screen to resolve problems and improve outcomes. A recording failure may not be immediately apparent. Clarify’s proactive health and performance monitoring maximises uptime.

Clarify supports on premises, hybrid and cloud deployment, multi-site and resilient configurations, standard or advanced integration, to support and evolve with your business.

Let’s Talk Microsoft Teams Compliant Call Recording For Teams

Three Easy Steps 1. Clarify advanced users are enabled Clarify Advanced for speech analytics. users enabled You are in are control of the cost. Just subscribe to the for speech speech analytics service and pay as you use. analytics. 2. User-friendly interface. Guides you through defining and refining essential criteria to provide insight and improve your understanding of conversations. 3. Select the conversations that matter. Forward voice data for analysis based on the calling lines, called line or individual agents. Alternatively, use Clarify’s advanced search capability to select and forward a block of recordings for analysis.

Clarify uses clever features to improve workflow, simplify compliance and drive performance. Speech to Text

Supports multiple languages and accents

Time Stamps

Every word transcribed is given a time stamp to support advanced analysis of call transcripts.

Sentiment

Sentiment analysis is based on the vocabulary used, making it easy to identify exceptional calls.

Emotion

Emotional analysis is based on vocal cues, like tempo, pitch, volume and cadence. 21

Confidence

By rating its own ability to recognise words, the user can choose to remove low confidence conversations, utterances or words.

Data Redaction

Automatically removes private information, like payment card data, addresses and phone numbers.

Keyword Trends

Creates a list of keywords and keeps track of reoccurring themes.

Silence And Over talk

Helps to measure negative emotion within a conversation.

PCI Compliant Payment Software Protecting card holder data is one of the biggest concerns for organisations taking debit or credit card payments. A large proportion of organisations believe they are PCI DSS Compliant, but they aren’t. As card payment technology evolves, so should the payment options you offer your customers. Introducing the game changer for secure card payments, EVAD Link Pay+.

Headsets, Handsets & End User Technology

Teams Integrated Cloud Telephony Cloud Contact Centre For Teams

Audio Video Meeting Room Technology

PCI Compliant Payment Software

Call Analytics & Reporting Packages for Teams Compliant Call Recording for Teams

Call Routing Packages For Teams

Let’s Talk Microsoft Teams PCI Compliant Payment Software

Card data breaches can severely damage your brand’s reputation and information stolen through a data breach can have on-going ramifications because the data can be used for months, or even years, after the theft. EVAD Link Pay+ removes this problem with a simple, pay-per-link solution on any channel. Benefitting Your Organisation

Why Choose Link Pay+

• Customer-facing staff never see or hear the customers’ card details – making it easy to demonstrate compliance with HIPAA, MiFID II and FCA guidelines.

• The PCI challenge is fixed - with Link Pay+ agents/customerfacing staff are no longer exposed to any sensitive card data.

• You can have peace of mind knowing that EVAD Link Pay+ is a Certified PCI DSS Level 1 Compliant solution. • Never worry about card details being stored in call recordings or written down on paper again. • Only pay for what you use – no service charge or rentals for having the service. • It’s easy to get started with EVAD Link Pay+ as it’s an out of the box solution – there’s no equipment or software to be installed. • An improved customer experience – payments are faster and more convenient. • Your staff see the progression of the card payment process in real-time – customers are supported through out, and you can maximise sales revenues. 23

• Link Pay+ is a cost-effective solution with no need for extra tech and additional service charges or rentals. • Maximise your sales revenue and enhance your customer’s overall experience –instant and convenient transactions, whatever the device or communication channel.

Let’s Talk Microsoft Teams PCI Compliant Payment Software

Social

SMS

Voice

Webchat

Messenger

Amazon Marketplace

Social

SMS

Voice

Webchat

Messenger

Amazon Marketplace

Customeris is engaged engaged with Customer withyour yourstaff staff and needs to make a secure payment and needs to make a secure payment

Staff team teammember membergenerates generates a link a linkand andsends sendsto tocustomer customer using preferred channel using preferred channel Customer link, enters Customer opensopens link, enters card details card details and submits themand submits them

Agent sees Agent seesprogress progressininreal-time real-time so the customer is supported so customer is supported

Transactioncompleted completed Transaction

Works With Any Channel

An effective solution for all communication channels. So, however you communicate with your customers EVAD Link Pay+ offers a simple, secure way to make payments.

How Does It Work?

Link Pay+ is completely intuitive for your customers and staff alike, making it easy to adopt.

Audio Video Meeting Room Technology Let’s get face-to-face up and running in a snap and put more mojo in your meetings with an EVAD audio video solution. It’s never been this easy to enjoy great video conferencing. Leave the computer at your desk and connect in seconds through a single, sleek device. Talk in huddle or conference rooms with the option right for you. You can even use with nearly any video collaboration software, including Teams, Zoom and Skype for Business.

Audio Video Meeting Room Technology

Headsets, Handsets & End User Technology

Teams Integrated Cloud Telephony Cloud Contact Centre For Teams

PCI Compliant Payment Software

Call Analytics & Reporting Packages for Teams Compliant Call Recording for Teams

Call Routing Packages For Teams

Let’s Talk Microsoft Teams

Audio Video Meeting Room Technology

Agnostic Audio Video Content Sharing Works With Any Provider

Simpler transition from one collaboration platform to the next, when holding meetings with those who have preference or the need to use features within a specific video collaboration platform such as Microsoft Teams. There is also the option to work with other platforms such as Zoom, BlueJeans and Skype for Business.

Get Up And Running Fast

Connect in seconds. Simple setup includes, built-in cloud service platform support, with no PC or Mac needed. Plus, you can manage the experience from the comfort of your chair with a convenient tabletop control panel.

Feel More Connected

With production-quality camera framing, you’ll feel like everyone is right there in the room. Block out audio distractions with NoiseblockAI powered by machine learning as you easily share content over wired or wireless connections.

Choose Your Platform

With the EVAD Solution, you’re in control. Choose almost any platform with native support for many Videoas-a-Service (VaaS) providers, including Microsoft Teams. Video bars also support H.323 and SIP for easy connection to any standards-based video solution or VaaS gateway. The choice is yours.

Let’s Talk Microsoft Teams

Audio Video Meeting Room Technology

Packages

Small This package is ideal for those collaborating in smaller teams within a huddled meeting space. Compatible with PC and Mac.

Features

Projector range up to 12 ft. HD Video Support Sound Bar 4 K Camera Dual Stereo Microsoft Teams Video (open via PC/Mac) • Zoom Rooms (open via PC/Mac) • Extended Microphones available. • • • • • •

Medium This package is ideal for those collaborating in larger teams within a small to midsized meeting room. Compatible with PC and Mac.

Features

Projector range up to 15 ft. HD Video Support Sound Bar 4 K Camera Single Stereo Touch Control Microsoft Teams Video (built- in). • Zoom Rooms (built-in) • • • • • • •

Large This package is ideal for those collaborating in large teams/conferences within a mid-sized meeting room. Compatible with PC and Mac.

Features

Projector range up to 25 ft. HD Video Support Sound Bar 4K Camera Dual Stereo Touch Control Microsoft Teams Video (built-in) • Zoom Rooms (built-in) • Extended Microphones available. • • • • • • •

Headsets, Handsets AND End User Technology EVAD has a variety of handsets to suit any requirement. Some are native to Teams and give a truly seamless user experience while others are Skype for Business (SfB) certified offering a different interface while still working with Teams.

Headsets, Handsets & End User Technology Audio Video Meeting Room Technology

Cloud Contact Centre For Teams

PCI Compliant Payment Software

Call Analytics & Reporting Packages for Teams Compliant Call Recording for Teams

Teams Integrated Cloud Telephony

Call Routing Packages For Teams

Let’s Talk Microsoft Teams

Headsets, Handsets And End User Technology

Headsets

For optimal collaboration, your business should have headsets which help avoid distractions and provide superior Microsoft Teams experiences. Certified headsets from Sennheiser and Poly work seamlessly with Microsoft Teams. By choosing a headset solution from Poly or Sennheiser, you can experience the plug ‘n’ play simplicity and the proven interoperability with Teams.

Handsets

EVAD handsets offer variety and scope to meet any requirements. Some are native to Teams to give you a truly seamless user experience and others are Skype for Business (SfB) certified so will work with Teams but the user interface differs. Whatever your business requires find the handset solution for you. (Native Teams devices use the Microsoft Teams software application running on Android OS.)

Let’s Talk Microsoft Teams Our Methodology

Innovation Design and Consult

Service Handover

Project Acceptance

Audit and Advise

Training

High Level Design and Proposal

Customer Approval

Implementation Project Plan and Detail Design

Unified Communications

Contact Centre

Audio Video Conferencing

Mobility

Network Services

Maintenance, Support and Managed Service

How Else Can We Help?