Ucan2 - Issue 25

PROMOTING INDEPENDENCE

Accessible design academy celebrates launching careers of disabled young adults

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THE TEAM

Emma Hatherall

PRODUCTION MANAGER: Sheila Helm

SALES: Susan Wheeler

EDITOR: Nick Lavigueur

DESIGNERS: Elle Creamer

SUBSCRIPTIONS: Joan Abbott

Editor’s letter

Hello and welcome to Ucan2.

I hope you’re having a good year and living your best life?

Our magazine is dedicated to promoting and inspiring the disability community and in this edition I hope you will enjoy our features about the numerous successes people with disabilities have enjoyed both professionally and personally.

While it’s great to be positive, we also know that life is normally harder for those with disabilities. Finding employment is one of the key difficulties and being treated fairly by your employer should you be chosen for a position.

Recently the Business Disability Forum (BDF) published one of the most comprehensive pieces

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DISCLAIMER

Ucan2 magazine would like to thank the advertisers that appear in this publication for their support and wish them continued success. Ucan2 is an independent publication and has no affiliation with any other organisation. The views expressed in Ucan2 do not necessarily reflect those of the publisher, Euromedia Associates Ltd and its employees. Similarly the efficacy of any products and services featured are the sole responsibility of the supplier / manufacturer. As per terms and conditions of acceptance.

of research ever conducted into the workplace experiences of disabled people and people with long term conditions in the UK today.

The Great Big Workplace Adjustments Survey 2023 looks at the experiences of nearly 1,500 disabled employees and 400 managers around workplace adjustments and inclusion. It builds on an initial survey into adjustments conducted by Business Disability Forum in 2019.

Sadly the research finds that disabled people are still waiting too long for the adjustments they need to reduce or remove the barriers they experience in their jobs.

Employees are also having to push for adjustments or even fund them themselves.

Disabled people are also facing a number of other disability related barriers at work, which go beyond changes to their individual roles.

These include bullying and harassment, limited promotion and development opportunities, inaccessibility of programs and initiatives intended to support wellbeing, and wider inaccessibility of buildings and systems.

The 2023 survey shows that managers feel more confident talking about disability than they did previously and play a key role in the adjustments process. But multiple internal processes and limited powers to make changes in the wider organisation create additional barriers and leave managers feeling frustrated.

Calibre Audio Awards 2023 –Announcement of Winners

National audiobook charity Calibre Audio has revealed the best audiobooks added to the charity’s collection during 2022 for the enjoyment of its members who struggle to read print.

Spanning nine different categories, the Awards were voted for by Calibre Audio’s 17,000 members with print disabilities, along with staff and editorial specialists.

Scooping the Award for Best Fiction audiobook for adults is Richard Osman’s runaway bestseller ‘The Bullet that Missed’, while for children, Sharna Jackson’s fast-paced adventure mystery, ‘The Good Turn’, claimed top spot. Other winners include Miriam Margolyes’ captivating and extraordinary life story ‘This Much is True’ and the life-changing ‘Breath’ by James Nestor which turns on its head what we thought we knew about breathing.

The full list of Calibre Audio Award Winners for 2023 were announced on video by actress and Calibre Audio volunteer narrator, Ellie Wallwork which is available to watch at: https://ca-li.org. uk/CalibreAwards2023

Best Fiction Audiobook: The Bullet that Missed by Richard Osman

Best Children’s Audiobook: The Good Turn by Sharna Jackson

Best Non-Fiction Audiobook: This Much is True by Miriam Margolyes

Best Young Adult Audiobook: Good Girl Bad Blood by Holly Jackson

Most Listened-Stream and Download: Harry Potter & the Philosopher’s Stone by JK Rowling

Editorial Choice: The Wych Elm by Tana French

Hidden Gem: Breath by James Nestor

Staff Favourite

Audiobook: And Away by Bob Mortimer

Best Narrator: Bob Rollett

Ellie said: “I was delighted to be asked to announce the winners of the Calibre Audio Awards 2023. As a visually impaired actress who has always loved books, I know first-hand the huge impact that audiobooks can have on a person’s life and this is why I am honoured to be involved in the Awards. I’m also so happy to be able to give some of my time to narrating books not available in audio for Calibre members to enjoy.”

Winning the award for Best Narrator is one of Calibre Audio’s very own volunteers who recorded 332 books for Calibre members that would have otherwise not been available in audio format. Bob, who hung up his recording microphone in 2022 after volunteering for Calibre for 16 years, said: “I was surprised and of course delighted to receive the Calibre 2023 Award for Best Narrator. It’s been made even more special by the fact that it was from a free vote for

members so it’s a genuine response to what I’ve done, not just my turn. Thank you all for being such a valuable part of my life for 16 years.”

Calibre Audio’s Chief Executive, Anthony Kemp, commented: “Although an everincreasing number of people are enjoying audiobooks, for our members they have always been a lifeline and the only format that gives them access to the joys of reading. We’re really proud that we now have over 15,000 audiobooks in our collection, from the classics to the latest bestsellers, and it’s important to celebrate the diversity and popularity of these books.

“We’d also like to take this opportunity to recognise the contribution of some of the major publishers such as Penguin, Hachette, Bloomsbury and Simon and Schuster who generously donate their

audiobooks for Calibre members to enjoy. This generosity is enabling us to grow our collection much faster than would otherwise be possible and it means that our members are never short of great titles to read.”

Calibre Audio offers a free audiobook lending service to anyone in the UK who struggles to read print as a result of conditions such as visual impairment, dyslexia, autism, Asperger’s, stroke, brain injury or other physical or neurological conditions that prevent holding a book.

Members can stream or download their books or receive them on memory sticks through the post. Overseas members with print disabilities are also able to access the digital service for a small charge.

For further information about Calibre Audio, the Calibre Audio Awards or to sign up, please go to www.calibreaudio.org.uk.

Image courtesy of Calibre Audio

Accessible cycling on an ICE Recumbent Trike

ICE Trikes have been building and designing recumbent trikes since 1999, from their headquarters in Falmouth, Cornwall.

Their trikes are naturally adaptive, accessible and suited to riders of all abilities. They are incredibly comfortable, intuitive to ride, stable and adaptable. Cycling improves independence, freedom, health, fitness and mental wellbeing.

ICE have six different trike models to choose from. Some are fast, sporty and race orientated, ideal for Para-Olympians or Invictus Games athletes. A great range of sporty touring models for people who still want to cruise the open road but want more practicality, features and comfort. With relaxed upright

model you benefit from a higher, more accessible seating position where you can enjoy the view. You can go exploring on an offroad trike called the Full Fat. Maria Leijerstam holds two world records for cycling to the South Pole on an ICE Trike and Paralympic athlete Karen Darke MBE is planning to cycle up Kilimanjaro on an ICE Trike later in the year. You can choose accessible options for your trike from fully automatic gearing options, powerful electric e-assist motors, single handed controls, seat risers, helping handles, all designed to help you fit the trike to you and you to the trike.

Recumbent trikes are ideal for improving physical fitness, injury rehabilitation, stroke survivors, accessible cycling, riders with disabilities, amputees, neurological challenges, spinal cord injury, balance issues or simply riders who lack confidence riding a traditional bike.

ICE has adaptive cycling dealers across the UK and worldwide, who offer full extended test rides and further adaptive modifications to ensure you get the right trike for your needs.

Learn more, find your local dealer or arrange a test ride visit: www. icetrikes.co

DISCOVER THE BENEFITS OF RECUMBENT CYCLING

Proven to promote independent living, health, fitness and mental well being. Trikes are incredibly comfortable, easy to ride, stable and adaptive to suit different riders’ needs. ICE have six trike models to choose from. Available with powerful electric motors and fully automatic gear shifting to help you explore even more.

Enjoy the great outdoors in complete comfort on an ICE e-assist trike with fully automatic gear shifting Image courtesy of ICE Trikes

Northern has announced details of six game-changing projects given the green light thanks to its £250,000 Accessibility Innovation Fund.

Projects include using AI to interpret customer announcements into British Sign Language, a scheme to encourage older people to have days out on the train and a hub to rent out wheelchairs and mobility scooters.

The fund is designed to empower communities to make decisions which will improve the railway for all and is now in its second year.

The successful bids were chosen by the independent Northern Accessibility User Group (NAUG) and supported by Northern.

NAUG is a pan disability user group whose membership represents a very wide range of disabilities on a personal basis and from the perspective of disability groups and organisations reflecting the communities served by Northern.

Mark Powles, commercial and customer director, at Northern

said: “Our customers are the heart of everything we do, and we are dedicated to making Northern’s services accessible to everyone, and to having a positive impact for the north.

“I am happy to announce that six bids have been successful, and I would like to thank everyone who got in touch with us with their ideas.

“The fund is part of our wider project to transform our network and encourage people to use public transport – no matter their circumstances.”

Mark Wilson, chair of NAUG, said: “The fund has again produced a wide range of ideas aimed at

improving accessibility of rail travel across the Northerns network and our user group panel was faced with a very tough job to decide the winners.

“What has been so impressive is the enthusiasm and commitment around schemes that help encourage older and disabled people to try the train for the first time, or to return to rail travel. When added to an inspiring focus on supporting those with less visible and sensory disabilities, we have a cracking set of awards that will continue to build passenger confidence.”

The full list of successful bids are:

South Yorkshire Mayoral Combined Authority

SYMCA will create an Accessibility Hub at the Meadowhall Transport interchange. Together with TransPennine Express, they will provide loaned mobility scooters and wheelchairs to encourage older and disabled customers to use rail travel to get to Meadowhall. The scheme will offer a seamless experience and make it easier for customers to get around the shopping centre.

The Signapse project

A trial to offer BSL interpretation of customer information announcements using AI technology at Manchester Victoria station. Judges praised the trial’s location and its potential to improve communication for the deaf community. They also noted the project’s innovative and interesting approach.

the Cumbrian Coast Line. Judges praised the combination of new technology and traditional leaflets, which would benefit older and disabled people who may struggle with digital signage.

Community Rail Lancashire’s Adventures for All project

A programme of engagement for autistic passengers that will include interactive and accessible activities designed to encourage rail confidence and connect with people and places along the Autism Friendly Line. Judges praised the bid’s well-researched approach, self-led engagement, and value for money.

Community Rail Cumbria’s Soulful Days Out

game and use it for staff training purposes. The project will develop new staff characters, enabling staff to practice providing good assistance to customers who need it. Judges praised the potential of the project to help staff improve their customer service skills when handling challenging situations.

Northern was recently recognised at the Rail Business Awards, winning the Customer Service Excellence category, for its development of ‘The Accessible Travel Simulation’ - an app designed to support people who are anxious or need to build confidence to travel by train.

On Sunday 21 May, Northern’s new summer timetable came into effect and all customers are advised to check before they travel. For more information, visit: www.northernrailway.co.uk/ timetablechange

The

Cumbrian Coast Line Community Rail Partnership

The partnership will create user-friendly display panels and accompanying leaflets to promote active and accessible travel along

The initiative will focus on engaging older communities such as Age UK to take days out on the train. Judges praised the outreach and engagement efforts and the initiative’s potential to encourage people who wouldn’t normally travel independently to use trains.

Chrome Angel Solutions’ Accessible Travel VR Simulation

The project aims to expand on the existing VR simulation

Northern is the second largest train operator in the UK, with 2,500 services a day to more than 500 stations across the North of England.

Images courtesy of Northern

Accessible design academy celebrates launching careers of disabled young adults

Pathways Academy - run by inclusive design and access specialist Centre for Accessible Environments (CAE) - has proved instrumental in supporting young disabled Londoners into work, with 67% of Pathways graduates now working in inclusion-related roles.

Three years on from its 2020 launch, Pathways has trained 40 young disabled people from 14 London boroughs, giving them the confidence, skills and support to kick start a career in inclusion or access roles. It has also just been nominated for Inside Housing’s Women in Housing Awards and Housing Heroes Awards.

City Bridge Trust’s Bridge to Work programme funded the

Academy to support and empower disabled people into sustainable inclusive design-related careers. Training is designed to develop the knowledge and skills on access and disability awareness in the built environment and aligned to accreditation as an auditor or access consultant.

Students learn technical inclusive design skills such as audits, website accessibility, housing standards and wayfinding. They

also pick up broader skills such as writing reports, presentation skills and how to work as an access and inclusion expert.

An interim evaluation report of Pathways has found that on completion of the programme, 100% had gained a good understanding of inclusive design with 56% reporting they had a strong knowledge of inclusive design.

Past student Aisling Gallagher

was offered a role as an Agent for Change at a theatre company in East London. The role centred on inclusion for disabled people and ensures that access and inclusion is front and centre at all theatre management meetings.

“Even though access consultancy has been something I’ve been interested in for a long time, it wasn’t until I joined Pathways Academy that I understood the steps I needed to take to do the job well and become an accredited consultant,” Aisling said.

CAE’s Head of Business Development, Fara Muneer, said: “With the Department for Work and Pensions’ Transforming Support: The Health and Disability White Paper (2023) aiming to support more disabled people into work, Pathways can be part of the solution for a route into inclusion and access jobs.”

According to a Social Market Foundation report, almost 400,000 disabled Londoners are unemployed and, in some boroughs, only one in four disabled people are working(1).

“Although employment rates have risen steadily in the capital

over the last 10 years, only half of working age disabled people in London are in paid work. This compares to nearly 80 per cent of non-disabled people in employment,” said Fara.

“Young disabled people who are not in education, employment or training tend to stay stuck in that group for longer and their aspirations dwindle. By age 26 disabled people are nearly four times more likely to be unemployed and, research indicates, by this point they are much more likely to feel frustrated, disillusioned and believe nothing they do will make a difference.”

This is a story that past trainee Sana Khan can relate to: “I worried about the fact that I only had informal, personal experiences with disability and inclusive design. Not to mention that it’s so different from anything I’ve done before.”

Before joining Pathways, Sana had been made redundant due to the Covid-19 pandemic and was finding it tough to secure a new job.

“I had experience in everything from retail and hospitality work to charity work, but I just couldn’t

find an appropriate job – I started to think, maybe, it’s because I’m disabled,” she said.

Sana was at a low point, until she came across information about Pathways Academy, and realised a career in access and inclusive design was a good fit.

“I pushed myself and took a chance on applying and it’s been the best decision of my life. Not only has Pathways Academy given me the confidence to pursue a new career, it’s also introduced me to a group of like-minded peers.”

CAE aims to build on the success of the first three years of Pathways Academy with future plans including opening the programme to all age groups and seeking funding to expand the programme into a national initiative.

Visit https://cae.org.uk/ pathways-academy/ to read the full report.

North West charity teams up with a restaurant chain to provide work experience for autistic students

Inscape House School, one of the Together Trust’s specialist education settings in Cheadle, which looks after young people with autism, have teamed up with the premium restaurant chain Gusto to offer students an 8-week work placement in the hospitality industry.

Following successful job interviews with all six students last month, they have earned the opportunity to participate in two-hour sessions in a real-life working environment, particularly gaining experience in both front and back-of-house skills.

After the interviews, Mikey Rice,

Training Manager at Gusto, shared that he was overwhelmed by the students and their capabilities. In addition, he even revealed that he would genuinely have offered permanent jobs to a couple of the students based on their performance.

Mikey has a learning difficulty himself – dyslexia and understands the importance of tackling the barriers autistic people face in the workplace. He shares that it is valuable for him to prove to the students from Inscape House School what they are all capable of with the right support.

Thanks to Mikey and the rest of the restaurant staff at Gusto in Cheadle Hulme and Didsbury, who volunteer their spare time to run the training, the young

enthusiasts have been practising bar preparation, mocktail making, setting tables, making pizza and taking orders.

“It’s great to be offering real work experience to the students. I think many have even surprised themselves at how many of the tasks within the role they are good at. The process of preparation, setting tables and making drinks is all about repeating the same steps correctly, which many of the students are already naturally good at.” - Olly, Bartender at Gusto, Didsbury.

One of the staff members working closely with the students is the 19-year-old bartender Olly. Olly has ADHD, Tourette’s syndrome and is part of the striking 21.7% of autistic people

in the UK who are in employment (Office for National Statistics, 2020).

After realising that pursuing a law degree wasn’t quite for him, he moved on to undertake a hospitality course and, after graduation, ended up at the restaurant chain Gusto. Among those with autism, Olly is one of the lucky few since fewer than three in 10 are in work (The Guardian, 2023).

“The first time I met Olly was when I was training floor staff, and we were tasting some new menu items. I did notice he was very timid and quite reserved”. –Francesca Barber, Mentor at Gusto

Although he didn’t bring up being autistic at first, the team at Gusto made him feel accepted and

I really didn’t know what to do. So I spoke to my manager about what steps to take next.”

Following a conversation about Olly’s preferences, he was given a role behind the bar on a permanent basis, and the restaurant team worked with him on strategies to help him flourish in the role:

“I can be quite literal, so the bar

in confidence. This shows that with the right approach and accommodating environment, autistic people can thrive in the workplace too.

When asked about what would be the best piece of advice he could provide to the students from Inscape House School, he replied: “The best piece of advice that

didn’t mind his introverted, quiet and very literal personality. Within this environment, Olly felt safe to open up to one of his colleagues, Francesca:

“I was really pleased that Olly felt comfortable opening up to me, but

manager helps by wiring me out a list of tasks I can follow at the beginning of each shift. I’m also allowed short breaks at any time if things get too much”, says Olly.

Since then, Francesca shares that she’s watched Olly grow

was ever given to me was just to remember that we service pizza and pasta and don’t do open heart surgery. That has helped me not get too stressed or worried about overthinking situations.”

Inscape House School’s collaboration with the restaurant chain Gusto strives to give the autistic students a chance to prove themselves in the workplace but also motivate employers to foster a more inclusive environment and tackle preconceived notions and unconscious biases about autism while transforming thousands of autistic people’s lives.

‘It feels like being shot in the heart’ - living with anxiety and a learning disability

Learning disability charity Hft is raising awareness of anxiety in learning disabled adults.

Anxiety disorders have been reported as one of the most common forms of psychological distress for people with learning disabilities.

Hft is engaging in conversation around this by sharing the story of one of the people the charity supports and their experience with anxiety.

“I can’t explain how or why

anxiety affects me in my everyday life. It just does. Does anyone really know why?” says the person who is supported by Hft at a residential service in Gloucestershire.

They continue, “When I am anxious and depressed, it feels like people are going to shoot me in the heart with a knife. This is something that has been with me all my life but not something I talk

about to any of the people I live with. I normally like to keep that private.”

They explain that their anxiety is exacerbated by not being able to find things or being around a lot of noise. They also worry about money and not being able to check their balance regularly - an issue that was recently highlighted as affecting many people with

a learning disability in a recent episode of BBC Radio 4’s Money Box.

However, they do receive support from the charity and family and friends, having seen both a Community Learning Disability Team nurse and a psychologist which helped in alleviating some of the symptoms.

They want people to know that anxiety is not only a mental battle but can present itself in a physical way. When they are anxious, their chest starts to feel really tight, not dissimilar to a panic attack.

Research suggests that the way people with learning disabilities talk about anxiety may be different to how people without a learning disability talk about it. Often, learning disabled people may describe physical feelings rather than using words we often associate with anxiety such as ‘anxious’ and ‘worried’.

Angela Burrows, Registered Care Home Manager at the Hft service, adds, “This person requires a good listener so they can talk freely about what is making them anxious at any point in time. They just want people to talk to and understand them.”

They have also attended sessions by Hft’s speak-out group,

Voices to be Heard, which offers an opportunity for the people supported by the charity to share their views on the support they receive.

Angela continues, “People we support also need to keep busy which is encouraged through sewing, gardening and house cleaning.”

Hft recently launched its campaigning plan, Voices for Our Future, which outlines four key policy areas it will call for change on in a bid to improve the lives of learning disabled adults. One of the four areas is negative attitudes as, according to research, 72% of disabled people have experienced negative attitudes or behaviour in the past five years.

Alongside the launch, Rachael, a learning disabled woman from Halifax, spoke out about her experiences of negative attitudes and prejudice towards adults with a learning disability and how they can exacerbate mental health issues such as anxiety. As a result of her experiences, Rachael finds it hard to leave her house alone and has often felt isolated.

Recognising the huge impact negative attitudes can have on the lives and mental health of people with a learning disability, she

would like MPs to take action so people don’t have to face exclusion and unkindness. She says, “it’s happened to me in the past and I don’t want it to happen to anyone else.”

Rachael simply concludes, “More change and understanding like this would create a happier world.”

Anxiety is the theme of this year’s Mental Health Awareness Week, hosted by the charity Mental Health Foundation. Alexa Knight, Director of England at the Mental Health Foundation, says, “We’ve chosen anxiety as the Mental Health Awareness Week theme this year to kickstart a nationwide conversation, encouraging people to share their own experiences and any helpful ideas on how they manage anxiety.”

If you would like to access resources around Mental Health Awareness Week and anxiety, please visit the Mental Health Foundation’s website.

If you would like to find out more about Hft’s work in campaigning for change, you can do so by visiting its website.

Image courtesy of iStock

Hearing impaired opera singer performs for children to inspire love of classical music

Charlotte Hoather has been performing at a collection of 13 schools across Cheshire and London.

To encourage creative and intuitive thinking, Charlotte Hoather has been sponsored to share her love for opera with children across the hearing spectrum.

Charlotte’s drive to encourage and inspire the deaf and hard of hearing stems from her own personal experience of being diagnosed at birth as profoundly deaf in one ear.

She has documented her extensive career and loss of hearing through a personal blog that has inspirited readers across the country.

The award-winning sopranoturned-freelancer has dreamt of making her music accessible to children from all walks of life, including those that are deaf or have difficulty hearing.

Singing to over 1,000 school children, she has performed her rendition of Lewis Carroll’s ‘Alice’s Adventures in Wonderland’.

After creating the opera, writing the libretto and working closely with Nino Russell, her husband and renowned music composer, she has cleverly reimagined this show as ‘Down The Rabbit Hole’.

Charlotte, born in Winsford, Cheshire, established her passion for performing arts from the tender age of three.

What initially began as a hobby in dance, she grew her skillset when she began singing and acting at age six in Northwich.

She then went on to graduate with a First Class Music Degree from The Royal Conservatoire of Scotland and The Royal College of Music Master of Music.

Closely working with other likeminded talents, she has produced a heart-warming and captivating album which she is showcasing to local schools with the desire to encourage, inspire and educate children through the beauty and universal power of music.

Claire Mera-Nelson, the Director of Music and London at the Arts Council of England, said:

“Every child deserves the opportunity to enjoy high-quality musical experiences, and we know this can boost their confidence, support their learning, and encourage self-expression.

“Thanks to the money raised by National Lottery players, we’re excited to be supporting the award-winning soprano Charlotte Hoather and her immersive opera project for children. Charlotte will bring a narrative inspired by Lewis Carroll’s Alice in Wonderland to life through music, physical theatre, British Sign Language and more –all to make sure that more children, including those who are Deaf or across the hearing spectrum, can experience the joys of opera and let their creativity roam without limits.”

Hearing instrument sales and NHS volumes reach their highest peak in four years

BIHIMA - the British Irish Hearing Instrument Manufacturers Associationhas released the latest Q1 2023 data on hearing instrument usage in the UK and the Republic of Ireland (ROI), with a record high from the past four years.

Following a substantial drop throughout the pandemic, the market is steadily improving with this quarter showing promising shifts. In the UK, private units have grown by 12.4% over the previous quarter and 1.4% over the same period last year. This makes it the single biggest quarter in the preceding four years.

Speaking of the latest data release, Paul Surridge, BIHIMA Chairman, said: “It’s always good news to see substantial rises

in hearing instrument sales - it means that people are getting the support they need for hearing loss. We know that hearing instrument usage has a huge impact on people’s mental health, work opportunities, confidence, and relationships with those around them. This increase in the market data is incredibly reassuring.”

NHS units have also experienced a steady incline, with volumes up 19.1% over Q1 2022 and 15% up on Q4 2022. Much like private units, it has been the single biggest

quarter in the previous four years; potentially driven by increased buy-in for hearing instruments at the end of the NHS tender period. Volumes are now back to precovid levels - however, there is still a considerable loss that is yet to be regained from the 2020/2021 period.

The Irish hearing market has also shown encouraging growth: Q1 2023 was up 7% over the same period last year and 14.7% over the previous quarter.

Live-in Care: Living Life the Way I Want

Over 10,000,000 people in England and Wales live with some form of disability

(source: office of national statistics)

While many disabled individuals live fully independent lives, often with the support of mobility aids and other accommodations, for others, support may be needed to fully enable their independence. In such cases, the right kind of care and support is imperative to maintaining a good quality of life. However, relying on family members or regular short visits from domiciliary care agencies may not provide the level of support needed, which can lead to feelings of helplessness and dependency. Where domiciliary care does not meet the needs of the individual, but residential care is not necessary, a more flexible approach to support can be lifechanging.

What is Live-In Care?

As the name suggests, live-in care involves a specialist care provider moving into your home full time. They offer 24-hour care that’s tailored to your particular needs. A live- in carer will typically help with domestic tasks, personal care, shopping and managing your medication.

Why choose live-in care?

There’s no place like home. Many people draw comfort from their home and would ideally prefer to stay in familiar surroundings with a lifetime of personal effects and memories. For some this may mean keeping close connection to your community, for others it could enable you to pursue education or career opportunities, but in every case live-in care enables people to live independently and benefit from person centred support.

Enabling Independence

Tom, 29, lives with cerebral palsy. Until recently he shared a home with is parents who cared for him, alongside two daily visits from a domiciliary agency. While this provided some level of support, it limited his independence and could not meet all of his needs, and Tom worried about his future once his parents would no longer be able to care for him. Things needed to change, so Tom decided to look into other care options. After researching care providers in his area, Tom decided a livein carer would best meet his needs and allow him to develop a more independent lifestyle. He contacted a local consultant from live-in care provider Promedica24 who supported him through the process of arranging care for himself.

International Company, Local Presence:

As Europe’s largest provider of live-in care services, Promedica24, is proud to provide care in over 130 locations across the UK and Europe. This growth comes after another successful year, which saw Promedica24 grow their workforce of carers, despite the struggles faced by the wider social

care sector.

Promedica24’s excellent service has achieved a 9.9 rating on Homecare.co.uk and is rated ‘Good’ by the Care Quality Commission. The company has also been shortlisted for the Great British Care Awards 2023 in three areas: recognition of their outstanding response to the Covid-19 pandemic, live-in care expertise and staff recruitment and retention.

Promedica24’s Person Centred Solution:

Since starting his care package, Tom has moved into his own flat. He lives independently and has a full-time job working in the IT industry. His carer supports him

with daily tasks such as dressing, bathing, cooking, and household chores, so that he can focus on work, family, and hobbies. Tom enjoys travelling, so him and his carer frequently go on road trips to explore new places.

Individually Tailored Support

Carers are trained to support people with a wide range of care needs, from companionship through to MND, muscular dystrophy, accident recovery and sensory impairment. For some, a little help is all that is needed, for peace of mind for themselves and their family. For those that require more complex care, a live-in carer allows them to stay in the comfort of their own home.

For Tom, the introduction of a live-in carer has transformed his life. He is able to live independently, travel, and flourish in his career. The worry about his future has been alleviated, and he has the freedom to live life on his own terms.

For those in a similar situation, Tom advises to be confident in taking charge of their life and the

type of care that is best for them.

Live-in care can provide a level of support with unmatched flexibility, adapting as needs change over time. That way, people can live life on their own terms and focus on their goals and aspirationswithout having to worry about receiving the right kind of support.

Ready to take the next step?

Grzegorz Wrzosek, Country Manager at Promedica24, said: “Live-in care can be hugely empowering, enabling people to stay in their own home and community, as independently as possible but with additional support where they need it. We’re looking forward to this next chapter and being able to support as many people as possible.”

If you’re exploring care options, consider reaching out to Promedica24 to learn more about how live-in care could be a great choice for you or your loved one. Scan the QR code to learn more about live-in care with Promedica24.

Keep Your Independence With A Live-In Carer

With an ever increasing population, more people than ever with support needs are choosing to employ a live-in carer to help them continue living an independent life. Live-in care is a practical alternative to moving into a supported living or care home, allowing people to continue life the way they always have and enjoy things most important to them for as long as possible.

With a live-in carer, you have more control over your daily routines and have support any time of the day. You stay in the comfort of your own home, still surrounded by your nearby friends, pets and family.

KP Live-In Services is an awardwinning company providing the highest quality, bespoke live-in carer services across the UK since 2018.

Experts in disability, complex, mental health, respite and

rehabilitation care, Care Manager Mairita Prosko said the core principles of KP Live-In Services were providing support and companionship that is discreet, emphatic and allows as much independence as possible.

“However high quality, supported living facilities are not the best options for everyone and statistics show they are rarely the preferred choice for most people who wish to continue to live independently,” she said.

“At KP Live-In Services, you are the person at the centre of all we do and our care is bespoke and flexible around what you need. We are the extra pair of hands when you need them, while also providing companionship in your own home.

“Our care companions make your food and drink the way you like it, will look after your pets, help with your care and any other household needs throughout the day.

“The KP Live-In Services is ‘to deliver outstanding, genuine, live-in care and support to local communities, nationally.”

Compassionate, emphatic and a passion for enhancing the lives of others are just some of the traits of a professional live in carer from KP Live-In Services.

“At the heart of everything KP Live-In Services aims to do is enable you to live well in your own home with the care and support you need from a carefully matched, trained companion to live with you and provide a better quality of life,” added Mairita.

“We’re a fully managed and regulated service that you and your family can trust to give the best care possible.”

To find out more about the services available from KP Live-In Services, call 0330 995 0037 or visit www.kpliveinservices.co.uk.

Accessible Holidays & Days Out / Short Breaks

WHAT IS A CHANGING PLACES TOILET?

Standard accessible toilets, or “disabled toilets”, do not provide enough room. It is fitted with these facilities: an adult sized, height adjustable free standing changing bench; a ceiling tracking hoist; a peninsular (centrally placed) toilet; a privacy screen or curtain; a large bin for pads; an emergency alarm; a paper roll; a non-slip floor.

WHERE WILL YOU FIND A CHANGING PLACES TOILET (CPT)?

. . . on the ground floor of the Atholl Centre, Atholl Road, Pitlochry, Perthshire, PH16 5BX

There is a network of 250 Changing Places Toilets across Scotland. Promoting A More Inclusive Society

uk PAMIS provides a map of all the CPTs in Scotland. Their App on a mobile phone will enable a person to locate the Atholl Centre CPT.

WHO WILL USE THIS CHANGING PLACES TOILET?

Anyone who is staying in Pitlochry or travelling through will be welcome to use the facilities but especially those with profound or multiple learning disabilities, as

well as people with other physical disabilities such as spinal injuries, muscular dystrophy, multiple sclerosis and cerebral palsy. The possibility of getting out and about for day trips and holidays can now be a reality, which many of us take for granted. Knowing there is a CPT in Pitlochry means another journey can be planned instead of being trapped in their own homes.

PAMIS

work solely with people with profound and multiple learning disabilities, and their families, for a better life. www.pamis.org.

2 ucan

PROMOTING INDEPENDENCE

INCORPORATING SUBSCRIBE TODAY AND NEVER MISS AN ISSUE

Easy acess accommodation - Disabled friendly chalet (sleeps 7) plus disabled en-suite bedrooms for B&B and group accommodation - Special DietsFantastic Outdoor Activities - Beautiful mountain scenery - Direct by rail, bus or car - Pets welcome - CPT

www.athollcentre.org.uk

Contact Helen on 01796 473044

Email: admin@athollcentre.org.uk

Registered charity SC015113

A CPT toilet will provide enough room to accommodate a wheelchair and two carers or a centrally placed toilet with room either side.

Image courtesy of Atholl Centre

Access Tours at Black Country Living Museum –What will you discover?

Explore the story of the Black Country through Access Tours, bringing the region’s rich history to life for everyone.

The Museum’s specialist tours are designed to support those with additional access needs by providing both Audio Descriptive and British Sign Language interpreted activities.

Deaf Friendly tours are facilitated by a qualified British Sign Language interpreter for deaf and hard of hearing visitors. The interpreter works alongside one of the Museum’s friendly historic characters who will support the tour by spoken interpretation.

The tours take place once a month on a Saturday, and begin with an introductory welcome to the Museum, revealing Black Country history through touch and handling experiences.

Visitors can explore even more Black Country stories this year as the Museum’s new development brings the 1940s, 50s and 60s to life. The September tours, “Accessorising the 1950s”, will highlight trends and fashions from this exciting era of history.

The Museum strives to encourage visitors of all ages, backgrounds, and abilities to join in as their team delves into the rich history of the Black Country through themed tours, sensory hotspots, shops, and houses – and not forgetting their bespoke touch tables!

Plus, the Museum has formulated an accessibility map and guide to help support and plan for your future visit, as they continuously work hard to ensure the historic site is as accessible as possible for your visit. To find out more about upcoming tours and access, visit bclm.com/access.

Images courtesy of BCLM

Merton House Holiday Hotel is a specialist hotel catering for the older person and those with disabilities.

Situated in the historic market town of Ross on Wye, the hotel is set in a beautiful location overlooking the River Wye and across to the Black Mountains of Wales.

Merton House is the ideal location for those guests who may feel they need to take a holiday in an environment where the staff are more understanding of their needs.

The hotel has a number of rooms located over 3 floors, all ground floor rooms are fitted with ensuite wetrooms making them ideally suited for guests with limited mobility or those requiring the use of a wheelchair.

Enquiries: Telephone: 01989 563252

Email: merton.house@clara.co.uk

MERTON HOUSE HOLIDAY HOTEL, EDDE CROSS STREET, ROSS-ON-WYE, HEREFORDSHIRE, HR9 7BZ

Swiss Style lodges and two stone cottages in a tranquil rural setting on the edge of the Exmoor National Park. Standing in a beautiful 2.5 acre garden with wonderful views from their verandas over the wooded slopes of Exmoor. Facilities include full equipped kitchens.

New wheelchair accessible powerboat launched in Renfrewshire

The new Wheelyboat ‘Lightyear’, named by local disabled pupil, will allow disabled visitors to Clyde Muirshiel Regional Park to independently access and enjoy watersports on Castle Semple Loch

Apurpose-built wheelchair accessible powerboat has been launched on Castle Semple Loch in Renfrewshire by UK charity The Wheelyboat Trust and Castle Semple Centre, an outdoor activity centre located within Clyde Muirshiel Regional Park.

The new boat – a Coulam Wheelyboat V17 – will enable disabled children and adults across Renfrewshire and beyond to access and enjoy the waters of Castle Semple Loch independently and safely.

Castle Semple Centre already has one Wheelyboat - a Coulam Wheelyboat V20 - which was

launched in 2015. This was the first V20 to be launched in Scotland, and it has proved so popular with disabled visitors who can now take part in accessible powerboating, powerboat training and pleasure boating activities, that a second Wheelyboat is needed to keep up with demand.

Last month a naming ceremony took place to christen the centre’s second Wheelyboat. Kyle from Corseford School (a local specialist school owned and run by charity Capability Scotland that provides care and education for children with complex additional support needs) named the new boat ‘Lightyear’ after Buzz Lightyear,

his favourite character from the Toy Story franchise. Now, Kyle, alongside his family and friends, will be one of many now able to explore the 2.5km long freshwater loch which boasts medieval ruins and is home to numerous bird species too.

Kyle, his family, classmate, two of the many funders of ‘Lightyear’ and Chief Instructor David Hill at the naming ceremony (L), and Kyle and David Hill out enjoying ‘Lightyear’ (R). Credit Castle Semple Centre. [High-res versions available]

The specially designed Coulam Wheelyboat V17 is The Wheelyboat Trust’s latest model and the most versatile Wheelyboat to date. It has a bow door which lowers to form a ramp for roll-on, roll-off wheelchair access. The large open cockpit provides access to all corners of the boat and the drivefrom-wheelchair helm enables people with even the severest of disabilities to drive the boat.

Andy Beadsley, Director of Operations at The Wheelyboat Trust explains: “Wheelyboats are a lifeline for anyone with a disability of any kind, as users can board safely and independently rather than being manhandled into the boat which is not only unsafe but also undignified.”

“Before Wheelyboats, those who are mobility impaired or have additional special needs simply haven’t been able to experience life on the water due to lack of access. As a wheelchair user myself, I know first-hand the

Images courtesy of Castle Semple Centre

numerous benefits that being able to take part in activities that able bodied people take for granted can bring. Wheelyboats not only offer physical access to lochs, lakes and rivers but they are enormously beneficial for positive mental health and well-being, too.”

David Hill, Chief Instructor at Castle Semple Centre, adds: “We estimate that 250 people per year will benefit from our second Wheelyboat, so to be able to offer the opportunity for that many people to take part in activities they previously couldn’t, attain recognised qualifications such as Powerboat Level 1 and 2 certificates or become a Powerboat Instructor is hugely positive for locals and visitors alike.”

“We are immensely proud to be home to Scotland’s first ever Coulam Wheelyboat V20 and even more so now her sister boat, the Coulam Wheelyboat V17 ‘Lightyear’ is available for public use, too.”

Castle Semple Centre offers

activities for all levels of ability, from sailing and canoeing to orienteering and archery. The centre has its own Sailability group (sailing for the disabled) and was the first venue in Scotland to be accredited an ‘Royal Yachting Association (RYA) Sailability Centre of Excellence’. They also offer ‘Powerability’, an RYA course that encourages disabled people to gain powerboat qualifications with the aim of all who qualify being able to operate Wheelyboats as a safety boat during Sailability sessions.

Acquiring this Wheelyboat would not have been possible without the generous support from Hugh Fraser Foundation, The Merchants House of Glasgow, The WA Cargill Charitable Trust, Hugh Stenhouse Foundation, JR Gibb Charitable Trust, The Meikle Foundation, and several individuals who also donated.

To book the new Coulam Wheelyboat V17 or the Coulam Wheelyboat V20, please visit

https://clydemuirshiel.co.uk/ outdoor-activities/accessibility/

The Wheelyboat Trust has helped hundreds of organisations across the UK to acquire a Wheelyboat since the charity was established in 1984. This has ranged from outdoor education centres like Castle Semple Centre to sailing clubs, fisheries, SEND schools and navy cadet groups. To date, over 220 Wheelyboats have been supplied to all corners of the country, helping make water-based activities accessible for all.

The Wheelyboat Trust relies on donations from individuals and organisations, and their work could not continue without the ongoing generosity they provide. To help get more disabled people out on UK waters, text WHEELYBOAT to 70085 to donate £5.

If you would like to discuss obtaining a Wheelyboat for public or private use, or want to find out more about The Wheelyboat Trust, visit www.wheelyboats.org

Beach Wheelchair scheme improves access for all

The Beach Wheelchair scheme is run by the Pembrokeshire Coast National Park Authority with funding support from the Welsh Government and Visit Wales’s Brilliant Basics Fund. Feedback from users has been hugely positive:

“My husband has recently become disabled, it’s been a traumatic time for the whole family, having the wheelchair helped enormously, he could be part of our trip to the beach which was so vital and important. It was truly life changing.”

“Your wheelchair was amazing and made our holiday! My son was able to play with his dog in the sea for the first time ever just like everyone else!!”

The wheelchairs are hosted by local businesses around the Park, such as seaside cafes and activity providers. Available in a variety of sizes and styles, the wheelchairs

are designed for users young and old, some of whom may use a wheelchair frequently or those who may find it hard to walk on sandy beaches. Other resources include roll-out trackways, all-terrain rollators and a mobile hoist. Individuals bringing their own equipment accessories, such as harnesses, are advised to contact the project coordinator first to discuss fitting and compatibility. We also ask users to read individual chair/equipment instructions before booking, to

ensure a fun and safe experience. Avoid disappointment by booking in advance at https:// beachwheelchairs.simplybook.it/ v2/#book.

Further information: www. pembrokeshirecoast.wales/accessfor-all.

Specific enquiries: beachwheelchairs@ pembrokeshire.org.uk.

A popular beach wheelchair scheme providing year-round access to some of the most breathtaking beaches along the Pembrokeshire Coast is empowering more locals and visitors to explore this magnificent coastline than ever before.

Images Copyright PCNPA

DISCOVER THE PEMBROKESHIRE COAST NATIONAL PARK

Take in breathtaking views and miles of stunning scenery with a range of easy access beaches, facilities, and viewpoints.

Beach Wheelchairs

#beachwheelchairspembs

You can now pre-book your Beach Wheelchair and other mobility equipment from a range of accessible Pembrokeshire beaches.

For more information visit: www.pembrokeshirecoast.wales

The most immersive Viking Museum in the U.K.

Wheelchair access | 360 degree vitural tour

Hearing loops on all capsules

For more information on access at our attraction and how to book, please visit jorvikvikingcentre.co.uk

Coppergate, York, YO1 9WT

JORVIK Viking Centre strives to deliver

a welcoming and enjoyable environment for all visitors

Located in the heart of York, JORVIK has won multiple awards for accessible and inclusive tourism.

as braille and large print guides, visual guides and sensory packs containing various tactile and visual items. Additionally, there is a hearing loop on the ride experience and other areas of the centre.

Accessibility for wheelchair users

their visit by calling 01904615505. Customer care support

Meet the Vikings

Based on the discoveries of the ground-breaking Coppergate Dig - which revealed the expansive trade routes of the VikingsJORVIK Viking Centre explores the everyday lives of the traders, raiders and settlers in York. You can even see (and unfortunately smell) one Viking on the toilet and overhear a couple arguing about what to have for tea!

As part of this unique experience, you can also meet the Vikings who would have lived in 10th Century Jorvik. The Vikings of Coppergate have a wealth of knowledge about the Viking Age – so it’s your chance to ask them your burning questions about all things Norse.

Plus, this Summer you can see the Silverdale Hoard up close! One of the largest hoards ever found in the UK, comprised of over 200 pieces of silver rings, hacksilver and coins of Anglo-Saxon, Viking and Arabic origin, is on display at JORVIK.

Accessibility at JORVIK

JORVIK want to make sure they provide a welcoming and enjoyable experience for all visitors. As such, there is accessibility equipment available free of charge, such

JORVIK is accessible to wheelchair users. As you enter, the admissions area is a smooth flat area with a lift that will take you to the start of your visit. The ride consists of moving capsules that transport visitors around to enjoy the sight, sounds and smells of Jorvik. One of the capsules is fitted with a modified space for wheelchair users to enjoy the ride without having to leave your wheelchair. Once you are inside the attraction, a member of the Technical team will come and talk to you about experiencing the ride and will escort you to the boarding point to provide assistance.

Wheelchair users must pre-book

All staff at JORVIK have disability awareness and Autism Awareness training whilst some staff have BSL training. To help you fully enjoy your visit, additional assistance is available to book at the centre after 3pm – a member of staff will accompany you around the centre to help familiarise you with the surroundings and introduce you to each area.

They also operate a traffic light sticker system which is available to pick up at the admissions desk. Get

in touch

You can find more detailed information on JORVIK’s website, including a full access guide, or get in touch with their friendly reservations team to book your visit on 01904615505 or email groups@yorkat.co.uk

Images cortesy of JORVIK

Accessible Holidays & Days Out / Short Breaks

Brand-new Changing Places opens at Black Country Living Museum

The facility was opened by Dave Sheriff, a regular visitor to the Museum who has Downs Syndrome and Autism and who calls the Museum one of his “happy places”.

The Changing Places accessible toilet, which includes a changing bench and a hoist, will give more people the reassurance to visit and enjoy the popular Dudley attraction, knowing that specialist facilities are available for them to use in safety and comfort.

Provisions within the space include a height adjustable changing bench and washbasin, ceiling track hoist system, peninsular toilet, shower, and privacy screen.

Speaking at the opening, Helen Ashby, Dave’s mother, said: “Having a Changing Places facility allows visitors with additional needs to maintain their dignity and meet their personal care needs while enjoying a fabulous day out. Every visitor attraction should have a Changing Places facility and we are thrilled BCLM is now providing one.”

The Museum’s Changing Places accessible toilet has been officially registered with the Changing Places Consortium and will be available for use not only

by Museum visitors, but by the general public too. Nick Sellers, Head of Operations at the Museum, said: “We’re thrilled that we are now able to provide this space for visitors who require it, so that we can enable more people than ever

to join us for a day out and discover the Black Country’s story while providing an adequate space that suits their requirements. We are also proud to be able to host a facility which enables visitors to make day trips to Dudley and enjoy other

local attractions.”

The facility has been made possible through Dudley Metropolitan Borough Council with funding from the Changing Places Fund via the Department for Levelling up, Housing and Communities.

Pictured: Dave Sheriff cutting the ribbon on the new Changing Places facility at Black Country Living Museum (credit: BCLM)

Why Sweden should be on your travel wish list

Scandinavia is not the first destination most Brits think of when planning a holiday abroad. After a British winter many are looking for warm weather, beautiful beaches and the chance to relax.

By Cheryl Everitt

They want to enjoy good food, good company and a stress-free break. All of which are precisely reasons why the Nordic countries should be high on your radar.

Visit Sweden recently did a survey when they asked British people what they associated with the country – IKEA, ABBA and meatballs were high on the list.

While all true (and the Abba Museum in Stockholm is well worth a visit!), there is so much more to offer.

The first reason for anyone reading this magazine is attitude. Equality is such an intrinsic part of the culture that disabled access is generally excellent.

Careful consideration is given to all aspects of daily life. As a result, disabled travellers can be assured in the knowledge that they are unlikely to encounter any unplanned hiccups to derail their trip.

Most destinations are within a couple of hours from the UK, meaning flights are relatively cheap and easy to find. Public transport is superb, with trains, buses and taxis all being fully accessible.

Hotels offer a wide range of accessible rooms, whether that be for individuals, couples or family groups. Moving around is easy with flat, well-maintained pavements and roads, while plenty of thought has gone into ensuring

attractions are accessible to all.

So, with the logistics sorted, what is there to tempt you?

While all the Nordic countries have lots to offer, let’s look at Sweden.

Whether you want a city break, a coastal or a countryside one (or perhaps a combination of all three?) you will find it here.

The beautiful city of Stockholm, built across fourteen islands, is utterly magical in the midsummer light, when the sun barely sets.

Lovers of fashion will be in heaven with cool independent shops and a great vintage scene. Have an ice cream by the waterfront before visiting the Viking Museum where a real-life Viking will thrill the children with stories of life as it was.

Or perhaps you would prefer the even more laid-back city of Sundsvall, using it as a great base to access the nearby High Coast region.

This is where time meets nature, with the UNESCO world heritage coastline which, at 286m, is the highest in the world.

Take a journey into the forests of storybooks or ascend mountains to look at the spectacular views over some of Sweden’s 27,000 islands.

Fish for salmon, do a bread making workshop, sample an award-winning gin, tour Sweden’s most northerly whisky distillery.

Indulge the kids with a visit to quirky outdoor museums which allow them to run around while challenging their imagination.

Take time out to enjoy some Swedish fika, a daily necessity of sticky buns with coffee.

Relax.

Stunning landscapes, cool cities, great food, sunshine and easy access. Sweden has it all.

Hidden disabilities and symptoms: Being understood

One of the challenging things about communicating with loved ones about hidden disabilities or symptoms is that most will have no concept of what we are trying to say.

No shared reference point on which to build understanding. And so we get confusion and misunderstanding.

For example, severe fatigue doesn’t mean ‘feeling like you don’t want to do things’ - it means being unable to do them without significant and severe consequences.

And taking a break from a social event doesn’t mean ‘giving up’ - it means managing symptoms in a way that will improve my ability to function.

But getting this across can be exhausting – or impossible. Especially when symptoms make it hard to think clearly, or to speak.

At Stickman Communications, we’ve worked for years on creating products that enable clear communication and accurate understanding. Our cards, badges, wristbands – and even social media memes - explain key points, and can make a huge difference. Some cover the basics effect of a condition. Others explain that a particular symptom is severe (like pain or overwhelm) or let people know that a particular coping strategy is needed (like going somewhere quiet, or fidgeting/ moving about).

These can make it much easier for the non-disabled reader to understand and respond appropriately to the practical

reality of living with disability. They cover a wide range of topics including anxiety, autism, autonomic dysfunction, dyspraxia, fatigue, hypermobility, long covid, ME, mental health, MS, pain, and much more.

Contact: Hannah Ensor

https://stickmancommunications. co.uk/

Twitter: @stickmancrips

Spoutible: @Stickmancomms

Instagram: @Stickmancomms

“Grab And Go” the UK’s First Combined Walking Stick And Grabber finally for sale 75 years

after it was

invented

To coincide with National Walking Month, Complete Care Shop has announced the launch of the “Freestyle Grab and Go”, the UK’s first dual purpose walking stick with grabber.

The Grab and Go is a unique walking stick with a builtin grabbing mechanism that enables the user to pick up small, commonly dropped items inside and outside of the home such as gloves, pens, keys, cutlery, pill box, wallet, bus pass, Blue Badge, dog lead or glasses and even larger items of clothing, including coats or jumpers, without the need to bend down. Robust, durable, and manufactured using

high quality materials, the Grab and Go has been built to last. Exclusively designed by an expert product development and occupational therapist team at NRS Healthcare, the parent company of Complete Care Shop, the original concept of the walking stick and grabber was conceived by John Henry Colbert and has finally come to market some 75 years after its inception.

John Henry Colbert, an

engineer and war veteran who served as a fighter pilot in WW1 and was involved in developing the hydraulics for the Lancaster Bomber gun turrets in WW2, was also a prolific inventor. John Henry originally designed the prototype for his mother in 1948, but it was his son, John, who has finally helped to bring the Grab and Go to market.

John says: “My father was an extremely competent engineer, but for many reasons, he was unable to get the product manufactured. I always felt it was an amazingly simple and practical device. It always went down well when I took prototypes to hospitals and nursing homes across the country to test the product, which encouraged me to pursue the Grab and Go’s development. I

contacted NRS Healthcare and was pleased they were interested in taking the product to market.

They kept me informed throughout the comprehensive design and development process, and it is great to see the final product available to buy. My father would have been so satisfied!”

Matthew Stead, Complete Care Shop’s Managing Director says: “We are delighted to have worked with John to bring his father’s simple yet brilliant concept to our customers some 75 years after it was originally invented. As well as being a sturdy walking aid designed to provide additional steadiness and stamina for walking greater distances, the dual-purpose Grab and Go offers practical convenience to pick up a dropped item without having to bend down. It’s the perfect confidence giver, enabling people to live independently every day and do the things they love.”

Available in 3 lengths 32”, 34” and 36”, the Grab and Go is £44.99 including VAT and is available from Complete

Care Shop and local mobility retailers. Email customerservice@ completecareshop.co.uk for retailers interested in stocking the Grab and Go.

Images courtesy of Complete Care Shop

THE WORLD’S LIGHTEST GENUINE FOUR WHEEL MOBILITY SCOOTER.

• Premium build quality

• Lightweight

• 8” PU wheels, solid front and back

• Maximum weight capacity 125kg

• 120W brushless motor

• Maximum speed 7km/h

• Frame made from magnesium

Weighs only 14.75kg!

Excluding battery & seat cover.

Stairlifts for disabled children

As Stairlift Experts, we hear from people every day looking for a solution to assist them in climbing stairs, something we all take for granted.

Whilst it’s true that most of us may not need a stairlift until later in life, there are many people who, unfortunately, will. From post-op recovery and stroke victims to those with bariatric conditions, chronic breathing issues and a whole host of other debilitating mobility problems.

Stairlifts are not new technology, they’ve been around for decades and for most adults they’re a great solution.

But what if you have a child with a disability? Will a regular stairlift be a viable solution?

Perhaps. Assuming they’re tall enough for their feet to reach the

footplate, big enough for the lap belt to secure them adequately, and able-bodied enough to sit upright, unaided, for the duration of the stairlift’s journey.

For most young disabled children, this isn’t the case.

Thankfully, there is a solution.

Stairlift manufacturers have partnered with a world-leading developer of innovative assistive devices and patienthandling equipment to produce a specialist stairlift complete with a seat designed to hold the child securely and change shape as the child develops. It’s highly configurable and provides tailored support

to fit individual needs. It can be adjusted in seat width and depth, and back width and height to ensure a tailored fit with a high level of comfort.

Of course, there are other solutions such as a through-floor-lift (TFL) which is the most convenient solution if your child is a wheelchair/ powerchair user but this comes at a huge cost and assumes your home has the space to install a vertical TFL.

It is crucial to recognise that every child’s needs are unique and comprehensive assessments and consultations with healthcare professionals or occupational therapists are highly

recommended when making modifications to the home. By working together, caregivers, families, and professionals can ensure that the home environment becomes a supportive and nurturing space where disabled children can thrive, explore, and grow with confidence.

If you are a parent of a disabled child looking for a safe and comfortable solution to assist with stairs or considering a stairlift for yourself or your loved one, get in touch today, we are here to help. We provide impartial advice and can arrange free home surveys to obtain highly competitive quotes.

Care Case Study – AbleStay

AbleStay has purchased its first property in London and has transformed it, making it wheelchair accessible, with a fully adapted bathroom, an accessible kitchen, a bedroom with profiling beds, a ceiling track hoist and more.

The AbleStay story

The AbleStay charity began when it became apparent that most disabled people are unable to visit London, England’s Capital City because of accessibility. Founders Charles and Jo were staggered to realise that no hotel, nor selfcatering property was designed to meet the needs of those with complex physical disabilities.

Not only this, but there are ¼ million + people in the UK with complex physical disability (Cerebral Palsy, MND, Muscular Dystrophy, Spinal Muscular Atrophy, Brain Injury and Spinal Cord Injury etc) and there is nowhere suitable to stay in London. So, they decided to take it upon themselves to create one.

Large accessible bathroom/wet room - ceiling hoist from bedroom, height adjustable bath, Geberit shower toilet, accessible basin, shower trolley, large wet room shower area, Rifton HTS shower chairs and grab rails

Accessibility is, of course, more than just handrails and the bathroom in particular is a space that can be a challenge for people with disabilities.

The Solution

Geberit gifted a Mera Care shower toilet to the AbleStay house to contribute towards the accessibility of the family bathroom. Stylish and innovative, the Geberit AquaClean Mera Care toilet features an oscillating spray arm that cleans at the touch of a button with a jet of warm water and a warm air dryer, offering ease of cleaning after using the toilet.

Geberit AquaClean Mera Care

In addition to an oscillating spray and warm air dryer, the Geberit AquaClean Mera Care toilet boasts a host of additional features to

aid personal hygiene and help users to live a more independent life, including an automatic flush function via user detection, remote control, programmable user profiles for multiple users, and a continuous flow heater for constant warm water.

Geberit has taken every ounce of its 150 years of experience in helping to understand the wants and needs of its customers and put that into creating a product that can make a guaranteed difference to the way customers live day in day out.

Everything is designed with comfort and convenience in mind, and the Geberit development team is constantly evolving and enhancing every aspect of the product to ensure it meets the needs of the customer.

The Future

AbleStay intend on expanding and offering more fully accessible homes to families and disabled individuals. Innovations which allow disabled people the same luxuries as everyone else are essential, whether that be the luxury of a family holiday home or the simple pleasure of privacy and dignity in the bathroom.

Co-founder Charles said: “We are hugely grateful to Geberit. People need bathrooms with an accessible basin, toilet and bath which currently isn’t available despite huge demand. We intend on expanding throughout the UK and are so appreciative of Geberit’s help with this first curial house.”

Learn more about AbleStay here: https://www.ablestay.co.uk/

AbleStay is a registered charity with the mission of providing fully accessible holiday accommodation to disabled people and their families.

Images courtesy of AbleStay

Bagel- giving the support for freedom in water

AAT’s Bagel removes that restriction. It restores the person’s ability to free float without any risk of head immersion by stabilising and supporting their head above the water without restricting their body.

Utilising innovative vacuum technology, the core cushion can be precisely and infinitely moulded to each user. Hook and loop straps round the body secure the cushion in place, thereby positioning he buoyancy on the chest and torso. This relieves pressure on the neck

and head, ensuring safe, proper stability and relaxation whilst immersed in the water.

As a result, it enables all areas of the user’s body to be easily reached and cleaned during bathing, and allows full movement and thus flotation benefits of hydrotherapy to be enjoyed.

“Bagel supports all involved to get the most out of basic ADLs such as bathing or aquatherapy,” explains AAT Director Peter Wingrave. “It ensures the client receives the full benefit of their hydrotherapy or bath

experience, by having the safety and freedom to free-float.

“As importantly, it relies the carer of the physical strain of having to support them- particularly an issue in bathing, when you’re trying to balance properly supporting the head above the water, over the side of the bath, and perform the hygiene routine.”

Find out more and book a free, no obligation assessment here:

https://www.aatgb. com/bagel/

Bagel is just one element of AAT’s innovative support solutions to help with water-based scenarios. Details of the full range of options are available here: https://www.aatgb. com/bathing-solutions/

One of the biggest restrictions for anyone with limitationsand their carers- when bathing or participating in aqua therapy is achieving strain-free support in the water.

Image courtesy of AAT/ Stabilo

DESIGNED FOR YOU. BUILT FOR YOU. GEBERIT AQUACLEAN MERA CARE. THE SHOWER TOILET MADE FOR

Case study: Infinitely variable vacuum cushion achieves grand(e) nights’ sleep

Sleep

Young Logan has numerous disabilities which affect his digestive, respiratory, nephrology, immunity and neurological systems. The diversity makes finding equipment to support him difficult, as what alleviates one issue may exacerbate another.

For more than five years, Logan has suffered from chronic sleep difficulties, now diagnosed as a combination of several related breathing disorders, obstructed breathing and sleep apnoeas. His mother Wendy would have to sit and hold him upright for hours to help his airway, a situation made worse by his low muscle tone.

A sleep system was suggested, but the one prescribed was complex: with Logan’s hypermobility, low muscle tone and intermittent dystonic episodes, he would simply ‘break free’ from the positioning cushions and restraints. The hook-and-loop straps would

wake him and cause sensory overload. No other alternatives were suggested.

With Logan’s independent physiotherapist, the family began researching sleep systems, and discovered AAT’s Grande mattress. Wendy requested AAT’s free, no obligation assessment: in the initial demonstration, Logan snuggled down and fell asleep as soon as he was laid onto it.

That prompted the family to immediately purchase one, with AAT lending them the demonstration model for Logan’s profiling bed whilst their own was manufactured and delivered.

Made from an advanced breathable and washable neoprene, AAT’s Grande mattress is in essence a rectangular bean bag. Easily precisely moulded to the shape needed, the caregiver can- at home- fix the contours by removing the air inside with an easy to operate electric pump.

This precisely supports the child or adult without pressure points.

Using this process, the Grande can be quickly adjusted or reshaped as required: Wendy refines Logan’s Grande shape every few days to change his position and dips a corner to create a wall to secure his feeding pump.

Comments Wendy:

“It can be very frustrating for parents as sleep is so very important, especially for children who are medically complex and need their rest to simply give them strength to keep fighting their battles. The vicious circle of lack of sleep, extreme tiredness and worsening symptoms is often overlooked and not appreciated. Notwithstanding the huge impact that sleep deprivation has on parent carers, especially those like us whose children require 24/7 care.

“Logan still wakes when he’s in pain and we therefore still have some unsettled nights, but his obstructed breathing has significantly improved since using the Grande Mattress. The mattress fits into his profiling cot bed and we can still use the profiling without any difficulties. Despite Logan’s sensory difficulties, the pump operation doesn’t cause him any problems. The ‘hollowness’ of the Grande allows vibrations and sounds to reverberate through the mattress which Logan founds soothing.

“The Grande can be moulded onto the sofa, or into a chair: it’s a huge bonus when equipment can have a dual purpose.”

More details, and a quick-fill form to book a free, no obligation demonstration assessment can be found here: https://www.aatgb. com/grande/.

depravation- every parent knows the nightmare, especially when caring for a child with special needs. For the Barton family, it has become a daily scenario for more than five years.

Image courtesy of AAT/ Stabilo

Training scheme for safer mobility scooter driving launches

A scheme to improve the road safety of mobility scooter and powered wheelchairs has launched, with support from The Department for Transport.

With the number of mobility vehicles increasing in the UK, ‘Driving Mobility’ is introducing the first ever accredited training programme so products are matched more effectively with customer capabilities.

Led by clinicians from the Driving Mobility assessment centres, retailers will be able to combine their new skills with their own product expertise, so consumers are able to drive more safely on better suited products.

Isaac Harvey MBE, voted one of the most influential people in the UK with a disability, who was invited to the launch alongside other disability champions,

commented: ”It honestly was just great to be in a space around other change makers and seeing this initiative launched for retailers of mobility equipment to better inform those in choosing the right product that will be safe and suitable for their individual needs. “

Isaac was also joined at the launch event by fellow #Power100 disability influencer Helen Dolphin MBE.

She commented: “There have been too many accidents where disabled people are using equipment that is totally unsuitable. This accreditation will help disabled people in finding an appropriate retailer who will take the time to find out about what they need so they can be safe and

confident using their scooter.”

Edward Trewhella, Driving Mobility CEO said: “Alongside the Department for Transport, we are aware that the way people are travelling is changing especially with increased ownership of mobility scooters and powered wheelchairs. Our launch is timely and promises to enhance road safety for all through more suitable mobility vehicle provision and greater awareness of the Highway Code.”

KIA EV6 brings environmentally conscious luxury to the EV sector

By Leon Harvas-Lavigueur

The 2022 KIA EV6 was awarded “Best of the Year” in the 2023 Motorweek Driver’s choice awards, as well as “Best EV”.

“The EV6 pushes all the buttons. Design details like its 5-door coupe-like profile, flush door handles, and unique LED lighting make it a styling leader. Yet, being built on a dedicated EV platform, means an airy interior with exceptional room front and rear, all executed with an ultraclean layout that perfectly blends sportiness and comfort. Every EV6 model begs to be driven with enthusiasm thanks to near-instant throttle response and nailed-down handling. The Kia EV6 is simply an outstanding, breakthrough vehicle design, period!” John Davis, host and creator of Motorweek said for

Kia America.

It is also the 2023 Carwow ‘Buy It Award’ winner.

The KIA EV6 is a fully-electric car with a 161 mph top speed. It can go from 0-60 mph in 3.5 seconds. It includes a range of safety assistance features such as Forward Collision-avoidance assist and Lane Keep Assist. The car includes a unique throttle pedal, the I-PEDAL, which lets you accelerate, decelerate and stop.

The EV6 recycles energy from deceleration back into the battery to improve range and efficiency.

The car’s construction is environmentally conscious: it uses recycled plastics on the door pockets and floor carpet, with an option for vegan leather in the EV6 ‘Air’. The EV6 includes two curved 12.3” displays for onboard

infotainment and navigational oversight, which have a lot of customisation to choose your personalised display. Both screens have an easy and useful user interface.

The Kia Connect app can be paired with the EV6 for internet capabilities such as live traffic information and a Points-ofInterest directory including charging stations. The car’s windscreen has an AR display of key information, meaning features such as navigation guidance can stay in your windscreen and you can keep your eyes on the road.

The ultra-fast 800V multicharging system of the car means up to 62 miles of driving for every 4.5 minutes charging, minimising charging time at only 18 minutes from 10-80%.

The adaptive front headlights provide the best and most appropriate lighting for nighttime driving. The flat cabin door maximises interior space, while adjustable seats mean anyone can find a setting to get comfortable in the car.

Crash test experts at Euro NCAP gave the EV6 a five-star rating, scoring highly in all aspects of safety.

KIA has a reputation for creating strong and reliable cars, with a 100,000 mile warranty on the EV6. The KIA EV6 is part of the Motability scheme.

Image courtesy of Kia

A closer look at the revised MG HS SUV and MG4 EV

The MG4 EV and MG HS are both available as part of the Motability scheme, and can be adapted to suit specific accessibility needs.

Rear Cross Traffic Alert and Intelligent High Beam Assist.

The company will continue to offer the current plug-in hybrid MG HS PHEV model alongside the new 2023 HS Petrol.

The MG4 EV

The MG HS MG Motor UK has unveiled images of its new, comprehensively updated HS SUV, revealing a striking new design for the company’s best-selling flagship SUV.

Following an extensive redesign, the new HS offers drivers a sharper, more aggressive appearance. At the front, new bi-function LED headlights, a bold grille design and a new front bumper create an enhanced look that confirms the HS as MG’s largest, most luxurious SUV.

At the rear, a new bumper design, revised dual exhaust outlets and LED taillights complete the contemporary styling update, alongside a striking 18’’ diamond cut wheel.

Urban Grey is also now available for the first time within the HS range, as part of an extensive seven colour palette including solid, metallic and tri-coat options.

SE and Trophy models introduced

The new MG HS will now be offered in SE or Trophy specification which have proved popular with UK customers when

introduced on the multi awardwinning MG4 EV.

Both models are powered by a 1.5-litre, turbocharged petrol engine delivering up to 162PS. A manual gearbox is available as standard, with an optional dualclutch DCT gearbox offered on both SE and Trophy specifications.

The SE specification, priced from £23,495, includes bi-function LED headlights with front and rear sequential indicators for the first time, alongside air conditioning, satellite navigation, rear parking camera with sensors, rain sensing wipers, keyless entry and a leather steering wheel as standard.

The Trophy, priced from £25,995, includes leather upholstery, heated front seats, dual zone climate control, ambient interior lighting, rear privacy glass and an upgraded 6-speaker audio system.

Both the SE and Trophy are equipped with MG Pilot, the company’s comprehensive package of safety equipment which includes Active Emergency Braking with Pedestrian and Bicycle Detection, Lane Keep Assist with Lane Departure Warning System, Intelligent Speed Limit Assist, Blind Spot Detection,

The MG4 EV is MG’s first fullyelectric hatchback. The medium sized hatchback won best electric car at the 2023 Autocar Awards thanks to a host of features optimising space, technology, affordability and driving quality, including its 281 miles of electric range and two battery options. Standard features of the vehicle include a 10.25” touchscreen with both Apple CarPlay and Android Auto, as well as MG iSMART app connectivity. It also includes the MG Pilot suite of driver assistance safety systems, making it widely accessible and ensuring safety for any driver.

Assistance systems include: active emergency braking, lane keep assist, adaptive cruise control, and intelligent speed limit assist. The interior of the car is spacious with lots of legroom and headroom.

The Trophy Long Range version of the MG4 EV also includes a 360° parking camera, satellite navigation, heated front seats and steering wheel, and a mobile phone bluetooth key. This version also includes an active grille system to regulate airflow.

The Trophy Long range also includes a wireless charging pad, as well as numerous additions to the MG Pilot Suite safety systems such as blind spot detection. The Trophy Long range can also charge from 10-80% in as little as 35 minutes.

The MG4 EV also carries MG’s trademark 7-year/80,000-mile warranty as standard, which remains one of the longest fullytransferable warranties in its class.

Images courtesy of MG

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Fuel economy and CO2 results for the MG HS. MPG (l/100km) (combined): 36.6 (7.7) to 37.9 (7.4). CO2 emissions: 168-174 g/km. Fuel economy and CO2 results for the MG4 EV. MPG (l/100km): Not applicable. CO2 emissions: 0 g/km Electric range^: 218 miles to 360 miles. These figures were obtained after the battery had been fully charged. The MG4 EV are battery electric vehicles requiring mains electricity for charging. There is a new test for CO2 and electric range figures. The electric range shown was achieved using the new test procedure. These figures were obtained using battery power. Figures shown are for comparability purposes. Only compare CO2 and electric range figures with other cars tested to the same technical procedures. ^These figures may not reflect real-life driving results, which will depend upon a number of factors, including the starting charge of the battery, accessories fitted (post-registration), variations in weather, driving styles and vehicle load.

*Available on MG HS SE Manual models, MG3 and MG4 EV SE SR only. Motability Scheme vehicles are leased to customers by Motability Operations Limited (Registered Company No 1373876).To qualify you must be in receipt of the Higher Rate Mobility Component of Disability Living Allowance (DLA), the Enhanced Rate Mobility Component of Personal Independent Payment (PIP), the War Pensioners’ Mobility Supplement (WPMS) or the Armed Forces Independence Payment (AFIP) and applications must be made with participating dealers between 01.07.23 until 30.09.23. Models shown MG HS MT Trophy in Black Pearl Paint £26055 on the road. MG4 SE SR in Holborn Blue £26,995 on the road. Prices are correct at time of print, are subject to availability and may change.

New insurance company for the Motability Scheme

On 1 September 2023, the insurance provider for the Motability Scheme will be changing, with Direct Line Motability taking over from the current provider, RSA Motability (RSAM).

There’ll be no impact on customers or change to the cover provided under the Scheme, and the contact numbers will remain the same after the change takes place.

In the meantime, customers should continue to contact RSAM for all insurancerelated queries, including any new insurance claims, updates on existing claims and

changes to named drivers until Direct Line Motability takes over.

Our priority is to make this transition as seamless as possible for you, so there’ll be no change to the level of cover you’re provided, and the main contact numbers will remain the same.As we get nearer to 1 September, we wanted to share a few important pieces of information to help you understand more about this change.

Your new cover booklet

Between mid-July and the end of August, every customer on the Scheme will receive a new Insurance Cover Booklet with details of the DLM policy.We’ll be sending these by email to customers that have a Motability Scheme online account, otherwise we’ll send it by post. It will take a number of weeks for us to send all of these

booklets, so please only contact us about this if you have not received yours by the end of August. This new booklet will also not apply until 1 September 2023, so you should keep using your RSAM Cover Booklet until then. After 1 September, you’ll then be sent a new Insurance Cover Note by DLM.

Your drivers

The details of your current drivers will

automatically transfer over to DLM, so you will not need to re-add these after 1 September. Following the change, you’ll also be able to add three drivers to your next application when ordering a new car. This is instead of adding two drivers when you’re applying and a third after collecting your new vehicle. You’ll still be able to change your drivers through your online account, and to make things easier, the new DLM insurance portal will give you the option to save the details of any drivers you’ve previously added.

Create your online account

Many of the digital features available with Direct Line Motability will be accessed through your Motability Scheme online account.

It’s worth creating your online account now so you can enjoy all of these features once they’re released. Following the change, you’ll be able to enjoy many more digital benefits and we’ll be sharing more details on these exciting new features in the coming months.

Will I get new insurance documents?

Yes, we will start to contact everyone in July with more information about the change to Direct Line Motability.

We will also send you a welcome letter and a new Insurance Cover Booklet with details of your insurance cover with Direct Line Motability.

I need to make an insurance claim now, what should I do?

RSAM will continue to provide insurance to the Motability Scheme until the change takes place, so you should continue to

contact them for any new claims, either by calling 0300 037 3737 or by registering a new claim online.

I have an ongoing insurance claim with RSAM, what will happen with this claim?

RSAM will continue to manage your insurance claim, so there is no change. Please continue to speak to them directly for any updates on your claim.

I need to change one of my named drivers, what should I do?

There is no change to the process for changing named drivers, RSAM will continue to make these changes to your policy until Direct Line Motability takes over. The contact numbers will also remain the same after the change takes place.

You’ll still be able to manage your named drivers through your

be able to provide this service for you. Find out more about the insurance cover provided by the Motability Scheme

Will the Scheme breakdown providers be changing as well?

No, If you lease a car or Wheelchair Accessible Vehicle (WAV) you should continue to call RAC Motability Assist on 0800 73 111 73.

If you lease a scooter or powered wheelchair, you

should contact Autohome Assist on 0800 953 5000.

My home is insured through RSA Home Insurance, will this move to Direct Line Motability as well?

No, the move to Direct Line Motability will not impact home insurance policies provided by RSA Home Insurance. Only the insurance for your Motability Scheme vehicle will move to Direct Line Motability. www.euromediaal.com 01257

Get your motor runnin’

Motorbike enthusiast with a learning disability finds volunteer work at local mechanics

ATeam Leader at a Learning Disability Supported Living Service in Staffordshire run by national charity, Ambient Support, went above and beyond to secure volunteer work for Darren, an individual with a learning disability, at local mechanics, DK Motorcycles.

Darren has always loved motorbikes. His favourite bike is a Kawasaki Ninja and he’s even met his idol, John McGuiness a Tourist Trophy races (TT) rider.

When Darren first moved to the supported living service in Staffordshire, his Team Leader, Melissa Gadd, was keen to understand his likes and interests. She says:

“I discovered that Darren has a real passion for motorbikes and mechanics, so I spoke to the local mechanics garage, DK Motorcycles, and asked if it was possible for Darren to trial voluntary work for one day a week. They agreed and Darren has now been volunteering at DK Motorcycles for two and a half years and is absolutely thriving in

the workplace environment. Darren is not paid but he is a willing and enthusiastic volunteer which gives him flexibility and suits his personal needs.

“He has built a good working relationship with his manager and helps him to strip bike parts and place them onto the internet to sell. He also enjoys the comradery and sits and has lunch in the canteen. His confidence has grown considerably and he looks visibly happy when he returns at the end of his working day.”

Darren says: “Working at DK Motorcycles is really fun. I enjoy working with Matt and he has become a good friend. He has shown me how to use tools and strip and clean bike parts. When I go to work, I like to look at the race bikes. There are about a thousand bikes in the showroom and it is amazing!”

Matt Cartlidge, Mechanic at DK Motorcycles, says: “Darren has been working with me for over two and half years now, he helps with a lot of jobs in the workshop, such as cleaning various bike parts ready

for reselling. Occasionally, he goes around the main display room and polishes the bikes that are for sale. I enjoy teaching him about what the various parts of engines do.”

When asked what Matt thinks about giving people with learning disabilities equal opportunities in a workplace, he said: “I think it’s good for Darren to interact with the other mechanics in the workshop, it’s given him a good sense of routine and independence. I believe it’s positive for his mental health and working here has boosted Darren’s confidence. I also think it encourages the wider team to be more understanding and accepting of people with a learning disability and helps to encourage engagement. We really enjoy seeing Darren each week.”

Will Thornton, Regional Manager of Lincolnshire and Midlands at Ambient Support, says:

“Our LD service in Staffordshire is an excellent example of Ambient Support’s exceptional personcentered care approach. The People We Support (PWS) are involved in all decision-making processes and at their request, given more responsibility to help manage their home- from looking after pets to growing vegetables in the garden- which encourages independence and boosts confidence.

“Darren’s volunteering work shows the importance of understanding people’s preferences, their life interests and then turning that into a reality to ensure good quality of life. We’re extremely proud of our care teams and their hard work.”

The Learning Disability Supported Living Service in Staffordshire provides 24-hours support for three individuals and is an example of exceptional personcentered care.

Visit www.ambient.org.uk for more information.