“Just imagine, you’re on vacation and end up stranded, not knowing which way to turn. We wanted these people to know that, as American Express customers, they had a local support team doing everything possible to help.” Sandra Lopez, American Express Travel Services Network employee in Cancun, Mexico. After Hurricane Wilma swept across Mexico’s Yucatan Peninsula, the Caribbean and Florida, American Express stepped up to help cardmembers and merchants. Sandra and her colleagues searched for cardmembers, shelter to shelter, in the wake of the hurricane.
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world-class service, personal recognition
American Express service representatives are known for going the extra mile — literally. On countless occasions, our employees have lent a hand to customers in all areas of the world in times of crisis, even personally delivering aid from emergency cash to replacement cards to travel documents. They’ve helped
find cardmembers and connect them with their families after a disaster. They get results when few others could, or would. Most important, they’re as dedicated to helping customers with everyday requests as they are in extra ordinary circumstances. We are committed to making every experience with American Express memorable and rewarding for our customers.