SOCIAL | Stakeholder Relationships
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These events sought to highlight sustainable practices in transportation and fuel consumption, while raising discussions about urban mobility that positively influence the quality of life in cities. The biggest concerns of BR's corporate consumers were the fluctuations in fuel prices and the fleet adaptation to alternative energy and transition fuels, such as CNG and LNG. In addition to business issues, Petrobras Distribuidora launched the Petrobras Truck Driver Card, a digital wallet that gives truck drivers access to special prices, enabling them to set prices for up to 30 days. Within the scope of gas sales, we implemented contractual improvements and new business models. Regarding price predictability, we constantly improve our pricing policy based on international pricing parity and the search for the best strategy for publicizing adjustments. We now use our website to list the price charged at all of our supply points in the Brazilian market. When there is an adjustment, we update the fuel price list with a new price, listing the most recent date, next to the previous price. As for contractual negotiation, we periodically seek to reconcile market conditions, customer needs, and our ability to renew contracts in all segments, in order to promote competition and further open the Brazilian market.
Main Communication Channels
COMMUNICATION CHANNELS WITH CLIENTS Website: www.canalcliente.com.br Petrobras Customer Service 0800 728 9001
sac@petrobras.com.br linkedin.com/company/petrobras youtube.com/petrobras petrobras.com.br/fatos-e-dados
2019 SUSTAINABILITY REPORT